Subaru Impreza Complaints

2,698 consumer complaints on file.

#11555682November 17, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555288November 15, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555227November 15, 2023
EXTERIOR LIGHTING
The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the low-beam headlights and the high-beam headlights were extremely dim while driving, causing a reduced visibility of the roadway while driving. The local dealer was contacted. The vehicle not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554793November 13, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554492November 10, 2023
STRUCTURE:BODY
The hood latch opens while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554123November 8, 2023
UNKNOWN OR OTHER
Driving the 2015 Subaru Impreza the front hood popped open and crashed into my windshield. Luckily it popped at 30-40 miles per hour and I was able to stop safely. Many damage to the body of the vehicle. It has happened a couple times before (found the hood open) but the safety hook was holding the hood closed. Called the Subaru dealer at San Bernardino and they said that is not a recall for this issue and I asked to talk with a representative and they said someone will call me. After 3 days of waiting to be contacted, I called the insurance to fix the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553973November 7, 2023
EXTERIOR LIGHTING
The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lightning) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553701November 5, 2023
POWER TRAIN
I was on the highway in mixed traffic for a couple hours. There was a burning smell in the cabin and then the warning lights came on including a check engine light and transmission light. The car started to jerk erratically when I accelerated and ultimately it would not accelerate. I pulled over and turned the car off as recommended in the owner's manualAfter following the manual's instructions to let the engine cool down, I attempted to turn the car on and put it in gear. It would not move when I put it in reverse or drive. The transmission failed entirely. Previous to my taking the car on this trip, I brought the car to my Subaru Dealership because I smelled the same burning in the cabin along with a strange whirring sound and the transmission light came on then too. At that time, I pulled over and read the owner's manual and did what it recommended. The car started working again after 10 minutes of cooling. This is why I brought the car to the Subaru dealership to have this issue inspected. At the time they recommended that I change the CVT fluid and that the issue would then go away. The issue did not go away. When I informed them that the car was unsafe and dangerous to drive because of the jerking and violent shuddering, they told me that I should trade the car in or pay for a new transmission. They did not tell me that the 2012 version of the car had a history of issues with its CVT, and that some of the repairs were covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553436November 3, 2023
EXTERIOR LIGHTING
The contact owns a 2019 Subaru Impreza. The contact stated while driving with the headlights activated, the illumination from the headlights was inadequate. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553250November 2, 2023
EXTERIOR LIGHTING
The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552661October 30, 2023
EXTERIOR LIGHTING
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552690October 30, 2023
AIR BAGS
AIR BAGS FAILED TO DEPLOY IN AN SIDE IMPACT ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11552065October 26, 2023
VISIBILITY/WIPER
Over the course of 3 days, my vehicle has sustained 4 chips in the windshield from standard city street driving. The windshield now needs to be replaced from excessive cracks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551750October 25, 2023
VISIBILITY/WIPER
Recall still has no fix over a year later
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551004October 20, 2023
EXTERIOR LIGHTING
Headlight quality is deficient. There has been an active recall since August 2022 for this issue. That is 14 months, and yet my car's headlight issue has yet to resolved by Subaru. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550601October 18, 2023
ELECTRICAL SYSTEM
2018 Impreza, beginning around 2020, has had three dead or damaged batteries (2x OEM and 1x aftermarket) and the car is now on its fourth battery (aftermarket). Vehicle couldn't sit for more than a few days without needing jump started. Dealership performed parasitic draw test and concluded the Data Communications Module (DCM) was the source of the parasitic draw and pulled the DCM fuse while I await back ordered parts (the DCM and DCM battery). From my research, older DCM units rely on 3G cell service that's no longer available and the DCM keeps attempting to phone home telemetry data, but can't, and drains the battery. Thankfully I have an extended warranty to cover this replacement but feel like Subaru needs to be more proactive in solving this issue for its customers by declaring a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550500October 17, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2020 Subaru Impreza. The contact stated while driving 30 MPH, the contact heard an abnormal sound and became aware that the windshield had cracked. The vehicle was taken to a dealer and the windshield was replaced. The failure had reoccurred, and a crack appeared on the windshield in the same area. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall for the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549940October 14, 2023
SUSPENSION, STEERING, POWER TRAIN
To whom this may concern, My name is [XXX] . I purchased my 2014 Subaru on December 13th, 2013. My car has 57,000 miles on it. It has loss of acceleration when entering a freeway. I push on the gas pedal harder and harder to try to get my car to obtain 60 mph. The car does not respond until minutes go by. The CVT transmission was replaced in June 2022. The car has not performed any better after the transmission replacement. I am the original owner of my car. Initially, my car performed very well, quick response to acceleration for the first 35-40 thousand miles. Then, it began to have lack of acceleration. The transmission was replaced by Subaru of America in June 2022 at around 48,000 miles. I brought my car to Elk Grove Subaru approximately 4 times since the transmission was replaced, each time I paid for their hourly diagnostic fee; between $165.00 to $195.00. Each time the service advisor said they found nothing wrong with my car. I took my car to two independent mechanics (One of them is a transmission repair shop) they each stated in writing that my transmission is slipping and has loss of power. I feel unsafe driving my car on the street as if shakes, shudders and jerks. I do not want to be a statistic in an accident on the freeway due to the lack of power trying to obtain speed while entering freeway and trying to keep my vehicle speed at a speed of barely 60 mph. My vehicle is still within the extended CVT warranty. I feel that the Subaru dealership is purposely avoiding acknowledgement of the failing transmission. Subaru is a big corporation. Many Subaru owners believe there needs to be an actual recall on their Subaru CVT transmissions. I do not feel safe driving my car. With 57,000 miles on a vehicle that's a potential safety hazard, Subaru needs to take more responsibility for their vehicles as people's lives are much more precious than their profit margins. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549944October 14, 2023
EXTERIOR LIGHTING
In the middle of the night I attempted to make a left turn into a parking lot (with headlights on). I was unable to see the ground in the front/left portion of my car. It wasn't until I had almost completed the turn that my light was pointing towards the turn enough that I was able to see I turned a few feet early and was pointed at the curb. I ended up striking the curb with my front left tire and went up over the curb. This scratched/dettached part of my bumper, removed my left fog light cover, and bent the tow "eye" underneath the car. I've noticed while making right turns it can be difficult to see the ground right in front of that corner as well.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11549674October 12, 2023
EXTERIOR LIGHTING
It has been over a year since a recall regarding the headlights was announced by Subaru with zero communication as to when the necessary fix would be made available. There has since been no communication other than telling everyone that if you do decide to buy aftermarket headlights and install that it would void your rights to the recall. We need this looked into before someone gets into an accident because of these faulty headlights. It is hard to see in dark conditions leaving drivers to use the bright lights while also could cause accidents as well. The headlights are simply not effective at all on low in dark or night conditions. Please help us by looking into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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