Subaru Forester Complaints

513 consumer complaints on file.

#11599071July 5, 2024
UNKNOWN OR OTHER
This is the second windshield crack on my new 2024 Subaru Forester. I have only had the car 4 months. The first crack happened after I only had the car about 3 weeks, it was small and repairable. When I got in my car on 7/4/24, I noticed another crack, this one was good size, about 3 in long. I marked it with a marker to see if it became bigger while just parked, I checked it after a few hours and it had cracked about another inch and a half. When I bought the car they offered a windshield protection insurance which I thought was absolutely ridiculous, it's a Subaru they would not sell and item of poor quality. Never in my life have I ever heard of windshield insurance. Looking back on it now it's obvious they know there is a problem with the windshield. Now I am going to have to get a whole new windshield which is going to have to be recalibrated because of the Eyesight technology. This is a total rip off because Subaru knows they are selling and inferior product and something needs to be done about it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598651July 3, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Vehicle: 2024 Subaru Forester Touring Date of Report: [July 3, 2024] What component or system failed or malfunctioned, and is it available for inspection upon request? On June 19th, 2024 I noticed the side mirror of my 2024 Subaru Forester Touring has melted. This component is available for inspection upon request. How was your safety or the safety of others put at risk? The melting of the side mirror poses a potential risk of fire if it continues to deteriorate. This not only endangers the occupants of the vehicle but also poses a threat to nearby vehicles and property. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer. Subaru has declined to cover the issue under warranty, attributing it to user-caused damage, which I strongly dispute. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Subaru, who declined to cover the issue under warranty. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the melting of the side mirror. The problem was first noticed recently, within two months of owning the vehicle. Additional Comments: I have owned the car for less than two months and have taken meticulous care of it. The car is always parked in my garage, ensuring no sun exposure. The only place I have had the car washed is at the Subaru dealership, which further confirms that I have not done anything to damage the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598420July 2, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596928June 26, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Subaru Infotainment system frozen I've been experiencing an issue where the screen suddenly freezes and emits a loud beeping sound. I've tried restarting and resetting to factory settings multiple times, but the issue persists. The situation is worsening; my infotainment system has been unusable for a couple of days now, which means my backup camera is also not functioning. My friend mentioned that I could report this to the NHTSA, as it directly relates to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595264June 19, 2024
AIR BAGS
The airbag does not go on all the time when my wife is in the passenger seat. My wife weighs approximately 100lbs. We have been at the dealer 2x's and they say that the airbag is working perfectly. I disagree with them very strongly. We have had multiple cars and do not have this problem. We just traded in a Buick encore gx and no problem with the airbag. Subaru claims there is nothing more they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595249June 19, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were traveling on a limited access highway at approximately 65 miles an hour. Both the adaptive cruise control and the driver assist were engaged. A car approximately four car lengths ahead of us exited the highway into the breakdown lane. My car slammed on its brakes and reduced speed to less than 40 miles an hour with no warning. Had there been a vehicle behind us we certainly would have been hit. This is not the first time we have had difficulty with the adaptive cruise control braking unpredictably , but it’s the first time it endangered our lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595224June 19, 2024
FUEL/PROPULSION SYSTEM
The car has stalled and/ or hesitated on multiple occasions especially in lower gear like 0-20mph. These incidents are frightening and could pose a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594250June 13, 2024
ENGINE
Thermo control valve defective. Not informed one week ago when I purchased car at end of lease. Problem known to Subaru since 2019 or sooner. Would not have purchased if I had been notified about this major problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592408June 4, 2024
ELECTRICAL SYSTEM
At 7:30 am on 21May2024 I came out to find the car was dead, no electrical power at all, it would not start. I called Subaru customer service and arranged to have the battery jumped. When the tow driver tried to start the car, my car drained his battery in about 30 seconds. Because of the way my car was parked, the flatbed tow truck could not reach the car & I had to arrange for another truck to come pick up the car. That happened Thursday 23May2024 because my Subaru dealer did not have a loaner car available til then. That tow driver was able to start the car and said it was ok to drive it to the dealer if I didn't turn it off. So I started out and 1/2 mile from my house the battery died again & I had to arrange for another tow. Once I got the car to the dealer and they had a chance to check it out, I got a call about what was wrong. They said the battery was dead and a diagnostic test had confirmed that there was nothing in the car draining the battery, it was just dead and would need to be replaced. When I went to pick up the car and asked for a more detailed explanation of why a 2-year-old car's battery would suddenly just die, I was told that the battery didn't have enough amps for the needs of the car and they put in a battery with more amps (See attached service record). They also mentioned that Subaru was aware of this battery problem and there had been a class action settlement, but that my 2022 Forester was not covered by this settlement. I don't know if the old battery is available for inspection but this incident put me and others at risk when the car died in the middle of the road. My hazard flashers didn't work so there was no safe way to alert oncoming drivers of the hazard in the road. There were no warning lamps, messages or other symptoms of the problem before I found the dead battery Tuesday morning, or when it died on the road Thursday morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592004June 2, 2024
VISIBILITY/WIPER
I was driving along the highway when I heard the sound of a pebble hitting my windshield. When I got home, I immediately checked my windshield and did not see any damage. I was quite relieved. Two hours later, I looked out and saw a very long crack had appeared. The crack went from nothing to about 22 inches long in a matter of hours. I went to investigate further and saw that the pebble created a small pit on the edge of the windshield. Unfortunately, like typical windshields, the pit did not remain consistent in size and stay put. Instead, it spread out as a very large crack on the window. I read today that Subaru has a lawsuit against this very thing - faulty windshields. I have had this vehicle two weeks and now have a very costly repair because of the eyesight technology. I bought this car for its reliability without knowing that it had faulty windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590835May 26, 2024
VISIBILITY/WIPER
Rear windshield burst for no apparent reason in car less than one year old while car was stopped at a stop light. Other traffic was also stopped around the car. There was no obvious cause (rock, etc.), plus the rear windshield appeared to shatter as much outward as it did inward. Fortunately car was stopped because it was very startling and could have affected driving. Also fortunately, there was no one in the back who could have been hurt by the glass. Reported it to Subaru, but they denied any coverage under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590008May 21, 2024
VEHICLE SPEED CONTROL
The contact owns a 2023 Subaru Forester. The contact stated that while in a parking lot, the contact depressed the brake pedal and attempted to shift into gear and the vehicle accelerated inadvertently, jumped a curb, and crashed into a tree. The contact was able to put the vehicle in reverse; however, while the contact’s foot was on the brake pedal, the vehicle accelerated backward independently. The contact was treated by a local urgent care for whiplash. No one else was involved in the crash. The Police were dispatched to the scene however, no Police report was filed. The contact had the vehicle towed to an independent mechanic, but the mechanic was unable to assist. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11588575May 13, 2024
UNKNOWN OR OTHER
Windshield developed chip driving down a quiet residential street. Expected windshield to be much durable, but seems to be a very common issue with Subaru windshields, even though this is a 2023 model!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587735May 8, 2024
UNKNOWN OR OTHER
Our car’s Android Auto navigation system is failing. This is not just a navigation failure. When we drive, especially at night, and our navigation system fails, it becomes a security and safety hazard. The problem: 1. After connecting a phone, TCL A30 Android 11, via the USB cable to the car navigation system and entering an address, frequently, the system gets frozen. After a few tries at physically connecting and disconnecting the cable, we were able to get the system going. 2. While driving, the navigation system frequently fails. Occasionally, it points in the wrong direction, freezes, or shows that the navigation position is lagging by miles from our actual position. Disconnecting and reconnecting the USB cable tends to resolve the problem. When we use the Subaru navigation system and, at the same time, concurrently employ a second phone navigation system, that standalone phone navigation system does not experience the failures we are seeing with the Subaru navigation system. 2. Frequently, we get a message about a lost GPS signal. This is an erroneous message. We know that because a second phone, not connected to the car navigation system, does not give GPS error messages at the time the car navigation system announces GPS errors. We did the following tests to verify that the navigation failures we observed were not phone or USB cable issues. We tested the car navigation system with two different phones and observed the same failures with both phones. We tested the system with two USB cables, and the failures persisted. We tested the USB cables for data transfers by downloading files from the phones to a computer. The file transfers from the phone to the computer were quick and accurate. It appears that the communication protocol that links the phone with the car’s navigation system is broken. We communicated our concerns to Subaru customer support. To the present time, we have received no response from Subaru.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587502May 7, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Forester. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587418May 7, 2024
UNKNOWN OR OTHER
To whom this may concern, My name is [XXX] . I was the owner of a 2021 Subaru Forester. I bought this car brand new and I loved this car. One of the biggest reasons I bought a Subaru is because of the multiple safety features the car has. I've had this car for three years and always felt safe until last week. During a road trip on [XXX] at [XXX] My car hit a deer on the front drivers side and within seconds caught on fire. The entire car was engulfed in flames within 3 minutes. All passengers were unharmed and we were able to get 95% of our stuff out of the car. This experience was pretty traumatic knowing that I was supposed to be driving the safest car in America and it caught on fire very easily from a baby deer hit. Not only did my car catch on fire but it left us stranded in the middle of Utah. Thank god it was in a big enough town that had a car rental. Insurance is still assessing my car and I'm currently in the market for a new car but with everything that happened it makes me feel very uneasy about getting another Subaru. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11586211April 30, 2024
VISIBILITY/WIPER
Just discovered this morning that the windshield of my car has a long crack without being hit by any item like stone or small debris. It also affects the eyesight as it malfunctions occassionally
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583289April 16, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Forester. The contact stated while driving at an undisclosed speed, she observed micro-fractures developing on the front windshield of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582856April 14, 2024
AIR BAGS
I have a 2022 Subaru Forrester Touring vehicle purchased new. The front passenger seat airbag Supplemental Restraint System (SRS) consisting of the front, knee, curtain and side airbags is not enabled (Indicator light) while my wife is sitting in it. My wife weighs 88 lbs. which should be enough to enable the SRS. I have brought the issue to 2 different Subaru dealerships several times and Subaru of Americas on 2 different occasions also contacting Subaru Japan Corporate. Larger individuals cause the SRS to be enabled (Indicator Light). The driver side SRS is continuously on. From the dealerships I have received the following responses: •The car is new and may work once seat is broken in •It is a federal crime to change the SRS •My wife did not weigh enough •Weight requirement was either 100 lbs or 34 kilos, not sure •Weight minimums not stated anywhere but best guesses •Tested limit is 100 lbs., not specification just test limit I contacted Subaru of America and asked them the weight limit but they could not provide one and was told they would make contact with Japan Corporate office and inquire there. I was told Corporate could not provide an answer and could only state that the SRS was tested at 100 lbs. It was not a limit but only a test specification. While in the passenger seat the SRS is off and my wife stands a higher than average chance of major injuries occurring without the front, knee, curtain and side airbags deploying during an accident. I consider this a major safety issue and causes her un-needed stress every time we are traveling. We have a 2004, 2nd vehicle and the passenger airbag system is on continuously. I do not understand why a 2022 vehicle can’t offer the same protection. I believe this safety issue requires immediate attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582052April 10, 2024
VISIBILITY/WIPER
Windshield has cracked twice with no visual impact site or minimal impact. Occurred almost ‘spontaneously.’ Both incidents had significant splintering on the windshield impairing visibility. Incidents occurred within 6 months of each other. The windshield cracking can also affect the ‘Eye Sight’ camera with the car safety features. Appears to be a known issue with the type of glass used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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