Subaru Crosstrek Complaints (2018)

195 consumer complaints on file.

#11252061August 28, 2019
VISIBILITY/WIPER
I HAVE TWO SMALL CRACKS ON MY WINDSHIELD AFTER A 1.5 YEARS OF OWNING IT. THE FIRST ONE (ATTACHED IMAGES): WAS CRACKED WHILE DRIVING ON THE HIGHWAY. I GUESS A SMALL ROCK FLIPPED UP AND HIT AND IT CRACKED. WAS GOING ROUGHLY 60-65 MPH. THE SECOND ONE (NOT PICTURED): IS MORE TOWARDS THE LOWER MIDDLE OF THE WINDSHIELD. THIS WAS ALSO CRACKED WHILE MOVING FROM A SMALL ROCK THAT FLEW UP. I WAS TRAVELING MUCH SLOWER THIS TIME AS IT WAS MORE OF A NORMAL ROAD OUT IN THE COUNTRY. I WAS GOING AROUND 45 MPH. IT SEEMS ABSURD TO ME THAT I ALREADY HAVE A CRACKED WINDSHIELD 1.5 YEARS INTO OWNING THIS VEHICLE WHEN EVERY VEHICLE I'VE OWNED BEFORE THIS ONE HAS NEVER HAD THAT HAPPEN BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244808August 18, 2019
VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY ADAPTIVE CRUISE CONTROL ENGAGED. SKIES ARE GREY. IT'S ABOUT 1300. NO RAIN. IN RIGHT LANE. 2 CARS AHEAD EXITED AND CRUISE CONTROL DID NOT SEE THE WHITE TRUCK AHEAD OF US WHO WAS SLOWING DOWN FOR TRAFFIC. THE CAR INCREASED SPEED, ACCELERATING INTO THE BACK OF THE TRUCK. WE APPLIED OUR BREAKS AND AVOIDED AN ACCIDENT GOING FROM ABOUT 50 MPH TO THE SLOW TRAFFIC SPEED OF ABOUT 20 MPH IN 10 YARDS. IT WAS QUITE SCARY. I SIMILAR INCIDENT WITH THE CAR NOT SEEING A WHITE TRUCK HAPPENED ABOUT A YEAR AGO IN STOP AND GO TRAFFIC DRIVING THROUGH SEATTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241027August 1, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
1) VEHICLE WAS DELIVERED NEW WITH REAR POWER WINDOWS NOT WORKING. 2) LED BRAKE LIGHT STOPPED WORKING AT 15000 MILES , NOTICED WHEN I WAS BACKING UP IN FRONT OF GLASS DOORS. I WAS TOLD BY DEALER WIRE WAS SHORTING OUT AND ENTIRE LIGHT ASSEMBLY NEEDED TO BE REPLACED. DEALER DID NOT STOCK PART SO I WAS SENT OFF WITH NON WORKING BRAKE LIGHT UNDER WARRANTY UNTIL THEY COULD GET PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231022July 11, 2019
UNKNOWN OR OTHER
I HAVE A SECURITY ISSUE RELATED TO THE 2018 CROSSTREK AND THE DOOR LOCKING AND UNLOCKING SYSTEM. THIS ISSUE PUTS VEHICLE OPERATORS AT RISK AND FAILS TO PROTECT THE CONTENTS OF THE VEHICLE WHEN UNATTENDED. WE EXPERIENCE ISSUES WHERE THE ALARM WOULD SOUND WHEN OPENING THE DRIVER DOOR. THERE IS NOTHING IN THE DOCUMENTATION THAT DESCRIBED THIS SO WE WENT TO SEARCH THE INTERNET FOR HELP. WE DISCOVERED MANY PEOPLE ARE HAVING THIS ISSUE. THIS HAPPENS WHEN THE VEHICLE IS LOCKED WITH THE REMOTE CONTROL BUT THE DRIVER DOOR DOES NOT LOCK. THE VEHICLE CAN BE ENTERED WHEN UNATTENDED, THE DOORS MANUALLY UNLOCKED AND THE CONTENTS REMOVED. IT IS ALSO POSSIBLE THE DOOR IS NOT LOCKED WHILE OPERATED. THIS EXPOSES THE OCCUPANTS TO THE RISK OF UNEXPECTED ENTRY FROM OUTSIDE WHILE THEY ARE OPERATING THE CAR. THIS SITUATION OCCURS WHEN THE DOOR HANDLE IS USED TO UNLOCK AND OPEN THE CAR IN A SINGLE MOTION. THE LOCKING LATCH GETS CAUGHT IN AN INTERMEDIATE POSITION AND WILL NOT CLOSE. THERE IS A NOTABLE DIFFERENCE IN THE SOUND MADE BY THE DRIVER LOCK. THE CORRECTIVE ACTION IS TO USE THE EMERGENCY KEY CONTAINED IN THE KEYFOB AND TURN THE LOCK. I TURNED IT TO LOCK AND UNLOCK AND RESTORED NORMAL OPERATION, BUT THIS WAS AFTER A LONG PERIOD OF TIME WHERE MY WIFE AND HER PACKAGES WERE EXPOSED. I BELIEVE A WORKAROUND IS TO NOT OPEN THE DOOR IN A SINGLE MOTION, BUT RATHER TO TOUCH THE HANDLE, PAUSE WHILE IT UNLOCKS. THERE ARE SEVERAL STEPS I BELIEVE SUBARU SHOULD TAKE. FIRST, I BELIEVE SUBARY SHOULD NOTIFY CUSTOMERS OF THIS CONDITION, OF THE SIGNS IT EXISTS AND HOW TO RESOLVE IT. THE RISK IS REAL AND THEY SHOULD BE STATED. SECOND, I BELIEVE THE SOLENOID THAT LOCKS THE DOOR IS TOO WEAK TO FREE ITSELF, AND SUBARU SHOULD UPGRADE THIS PART SO THAT IF THIS OCCURS, THE NEXT USE OF THE LOCK CORRECTS IT. THIRD, I THINK SUBARU SHOULD CONDUCT TESTS OF ITS OWN ACROSS ALL MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209567May 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
UPON STARTING CAR IN DRIVEWAY FOUND POWER STEERING SLUGGISH AND REQUIRING GREAT FORCE (OPERATIVE, BUT NO APPARENT BOOST). ENGINE SLUGGISN LIKE LIMP-HOME MODE. ADDITIONALLY MIL, TC AND OTHER LIGHTS ILLUMINATED ON DASH. I TOOK PHOTO. I FORGET IF IT THREW ODB CODES, BUT I REMEMBER THAT IT TWO BATTERY DISCONNECT CYCLES, AND TWO ODB CODE CLEARING CYCLES, TO REGAIN NORMAL FUNCTION. I FORGET ID ANY ODB CODES WERE SET. HERE ARE THE CONDITIONS: DAYTIME MORNING, ABOUT 11AM, AMBIENT TEMPERATURE ABOUT 65 DEGREES. CAR PARKED IN DRIVEWAY. I PREVIOUSLY (ABOUT 30 MINUTES BEFORE) MOVED CAR FROM STREET TO DRIVEWAY. DATE LISTED BELOW IS APPROXIMATE. I WILL UPDATE WHEN I CHECK EXIF DATA ON PIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202567April 19, 2019
AIR BAGS
AIRBAGS DID NOT DEPLOY UPON IMPACT AT HIGHWAY SPEED (~80MPH).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11190004March 19, 2019
ELECTRICAL SYSTEM
WHEN PHONE IS CONNECTED VIA USB TO PHONE IT DOESN'T ALWAYS PULL UP APPLE PLAY. ALSO IF PHONE IS LEFT PLUGGED IN AND TURN CAR OFF GO INTO STORE COME BACK IT SAYS ERROR CONNECTING AND WONT CONNECT BACK TO APPLE PLAY FOR HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190041March 19, 2019
VISIBILITY/WIPER
AT HIGHWAY SPEED THE WIPER BLADES DO NOT PROPERLY CLEAR AND WILL LEAVE AREA OF PUDDLED WATER ON THE WINDSHIELD CAUSING VISIBILITY FOR THE DRIVER TO BE MADE. AT STANDSTILL THE WIPER BLADES WILL VIBRATE WHEN YOU CLEAN THE WINDSHIELD WITH THE WASHER FLUID. BUT A VERY NOTICEABLE VIBRATING WIPER BLADE IS VISIBLY SEEN. THIS HAS BEEN A PROBLEM FROM DAY ONE. I WAS ABLE TO FIND A SET OF AFTERMARKET BLADES THAT SOMEWHAT FITS THE ADAPTER THAT WILL FULLY MAKE IT OPERATIONAL. HOWEVER, THEY ARE NOT PROPERLY SECURED TO THE WIPERARMS. I JUST HAD SERVICE AT 27,500 MILES AND WITH THE SAME RESULTS OF REPLACING THE WIPERARMS. DEALERSHIP DOES NOT SEEM TO BE TOO INTERESTED IN FIXING THE ISSUE. DUE TO THE DESIGN OF THE WIPER ARM CONNECTIONS POINT. THERE ARE NO AFTERMARKET WIPER BLADES I'VE BEEN ABLE TO LOCATE THAT WILL PROPERLY FIT THE WIPERARMS FOR BOTH FRONT BLADES. THIS IS A SAFETY CONCERN AT HIGHWAY SPEEDS. NOT TO MENTION THE WINDSHIELD WILL BOIL UP FASTER WITH HOW THE WINDSHIELD WASHER SOLUTION WILL REMAIN ON THE WINDSHIELD AND WIPER ARMS AT HIGHWAY SPEED...... HIGHWAY SPEED IS ANYWHERE FROM 60-80 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183635March 2, 2019
POWER TRAIN, WHEELS
VEHICLE WAS CLIMBING A RESIDENTIAL STREET WITH A GRADUAL INCLINE IN SNOW APPROXIMATELY 3 INCHES OF FRESH POWDER WITH NO ICE UNDERNEATH. VEHICLE HAD ONLY 3,150 MILES ON THE ODOMETER AND THE TIRES WERE STOCK ALL SEASON YOKOHAMA WITH A GOOD MUD/TREAD RATING. THE VEHICLE WAS CLIMBING THE HILL VERY WELL UNTIL AT THE CREST A CHECK ENGINE LIGHT AND AWD LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE TIRES FAILED TO CLEAN THE SNOW PROPERLY AND I SLID BACK INTO A GUARDRAIL FOR APPROXIMATELY 500 FEET AND THERE WAS COSMETIC DAMAGE TO THE VEHICLE AS WELL AS THE RIGHT WHEEL WAS BENT. DEALERSHIP WHERE I TRADED THE VEHICLE INTO HAD 2 OTHER CUSTOMERS TRADE THEIR 2018 CROSSTREKS DUE TO POOR AWD SYSTEM AND VERY DANGEROUS ALL SEASON TIRES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11170789January 18, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND WAS REAR ENDED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO BODY DAMAGE TO THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO IRVINE SUBARU (23663 ROCKFIELD BLVD, LAKE FOREST, CA 92630, (949) 837-3500) WHERE IT WAS REPAIRED PER TECHNICAL SERVICE BULLETIN NUMBER: 10144878 (EQUIPMENT, POWER TRAIN, ENGINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163019December 21, 2018
VISIBILITY/WIPER
SUNROOF EXPLODED AND SHATTERED WITHOUT ANY CONTACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139015October 8, 2018
UNKNOWN OR OTHER
WHEN THE SUNROOF IS OPEN - THERE IS A BLINDING GLARE(ON A SUNNY DAY) PROJECTED FROM THE BASE 6.5 INCH RADIO SCREEN DIRECTLY INTO THE DRIVERS EYES. SINCE THIS IS A BLINDING CONDITION IT MAKES DRIVING WITH THE SUNROOF OPEN EXTREMELY DANGEROUS AS IT COULD BLIND THE DRIVER CAUSING A ACCIDENT - THE RADIO SCREEN SHOULD HAVE EITHER BEEN COATED WITH A NON-REFLECTIVE COVER - OR - TILTED FORWARD SOTHAT SUNLIGHT IS NOT PROJECTED DIRECTLY INTO THE DRIVERS EYES. WROTE SUBARU A LETTER - NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131651September 26, 2018
ENGINE, POWER TRAIN
VEHICLE HAS BEEN TO THE DEALERSHIP TWICE SINCE PURCHASED IN JUNE 2018 DUE TO JERKY, BUCKING AND HESITANT ACCELERATION AND SHIFTING. ON SEVERAL OCCASIONS, HESITANCY HAS ALMOST RESULTED IN BEING HIT WHILE PULLING OUT INTO TRAFFIC AND FROM PARKING SPACE IN LOT. THIS CAN OCCUR IN FWD DRIVE AND REVERSE. VIBRATION AND SHAKING OCCURS AT ABOUT 1700RMP AND LESS OCCASIONALLY 1100RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130655September 21, 2018
ENGINE
THERE WAS A RECALL ON MY CAR FOR THE ENGINE STALLING AND HESITATION. THE RECALL DID NOT RESOLVE THE PROBLEM. THE CAR HAS BEEN AT THE DEALERSHIP TWO TIMES. THEY CANNOT DUPLICATE THE CONDITION. SUBARU DOES NOT WANT TO GET INVOLVED TO HELP MY DEALER REPAIR THE CAR. I AM AFRAID TO DRIVE THE CAR BECAUSE WHEN IT DOES LOSE POWER ITS A MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128508September 10, 2018
ELECTRICAL SYSTEM
THE STARLINK ENTERTAINMENT AND NAVIGATION SYSTEM (8" SCREEN) PERIODICALLY FREEZES WHILE DRIVING. WHEN FROZEN, THE TOUCHSCREEN WILL NOT WORK AND THE SYSTEM IS USELESS. SOMETIMES THESE IS NO SOUND AND AT OTHER TIMES IT IS MAXIMUM VOLUME. AFTER SHUTTING OFF THE VEHICLE FOR AT LEAST FOUR HOURS, THE SYSTEM WILL UNFREEZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120747August 17, 2018
EXTERIOR LIGHTING
THE INTERIOR LIGHTING IS A RED ORANGE COLOR. FOR SOMEONE LIKE MY WIFE AND I, IN THEIR SIXTIES, IT IS TERRIBLE AS FAR AS BEING ABLE TO SEE, ESPECIALLY THE ODOMETER. THIS IS A SAFETY ISSUE AND WE WOULD NOT KNOW THIS , THE DEALER DOES NOT GIVE A [XXX] AS WELL AS THE PEOPLE AT SUBARU.COM WHO WE COMPLAINED TO AND ASKED IF THE BULBS IN AT LEAST THE INSTRUMENT CLUSTER COULD BE CHANGED BUT IT IS A SEALED UNIT. ALSO, THE THUMBWHEEL ADJUSTMENT DOES NOT GIVE ENOUGH ILLUMINATION EVEN AT THE HIGHEST SETTING. WE TEST DROVE THE VEHICLE DURING THE SUNNY DAYLIGHT HOURS SO OF COURSE ONE WOULD NOT REALIZE THIS AS A POSSIBLE ISSUE. I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE NEVER BEEN SO PISSED OFF AND DISAPPOINTED WITH A VEHICLE, IF I HAD ONLY KNOWN. IT UPSET MY WIFE AND I SO MUCH THAT WE TURNED IT IN TO OUR LOCAL TOYOTA DEALER THAT WE HAVE PURCHASED VEHICLES IN THE PAST WITH EVEN THOUGH THIS MEANT A LARGE HIT IN OUR POCKETBOOK. THE SUBARU DEALER CAN GO TO [XXX]. MY BIGGEST REASON TO TELL THIS STORY IS THE HOPE THAT SOMETHING CAN BE DONE SO OTHERS WILL NOT HAVE TO GO THROUGH THIS. SINCERELY INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118217August 7, 2018
ENGINE
COMPLETE ENGINE SHUT DOWN WHEN MAKING LEFT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118186August 6, 2018
POWER TRAIN
THE CVT TRANSMISSION IN THIS CAR IS JERKY, WILL OFTEN ACT AS IF APPLYING THE BRAKES WITH STOPPING, WILL HAVE TROUBLE SHIFTING DURING STOP AND GO TRAFFIC, RESULTING IN JERKING OF THE CAR. WILL OCCASIONALLY VIBRATE AS IF TRAVELING OVER ROUGH PAVEMENT. THE VEHICLE IS IN MOTION WHEN THIS HAPPENS. CAN BE IN URBAN OR HIGHWAY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113915July 26, 2018
VISIBILITY/WIPER
CRACK APPEARED IN LOWER DRIVER'S SIDE PORTION OF WINDSHIELD. CAR WAS PARKED WHEN CRACK APPEARED. NO KNOWN SIGNIFICANT DAMAGE TO WINDSHIELD. CRACK APPEARS TO HAVE STARTED UNDERNEATH WINDSHIELD WIPER AT THE DE-ICER AREA AND THEN SPREAD UPWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113508July 25, 2018
ENGINE
MY OIL TEMP ON MY SUBARU IS HIGHER THAN NORMAL...I HAVE HAD IT IN THE DEALER 2 TIMES ALREADY AND EVEN THO THEY SAY THE TEMPS ARE NOT NORMAL THE SAY THERE IS NOTHING THEY CAN DO BECAUSE EVERYTHING LOOK FINE..BUT THEY TELL ME TO CHANGE MY OIL EVERY 3K NOW INSTEAD OF 6K...I HAVE DONE A LOT OF RESEARCH ABOUT THE OIL TEMPS AND HAVE NOT FOUND ANYONE OR ANY OTHER CASE THAT HAS THIS PROBLEM WITH A 2018 CROSSTREK .I HAVE ASK SUBARU WHAT THE OIL TEMP RANGE IS AND AFTER MONTHS OF CALLING SOMEONE FINALLY TELLS ME MAX TEMP IS 247...MY CAR GOES OVER THAT..I TAKE IT TO THE DEALER AGAIN AND SAME THING..THEY DO NOTHING..I ASK THEM AGAIN WHAT THE NORMAL TEMP RANGE IS AND THEY DON'T KNOW...THEY TELL ME TO JUST DRIVE IT THAT IT'S UNDER WARRANTY..THE HIGH OIL TEMP PROBABLY DID SOME LONG TERM DAMAGE...SUBARU IS UNWILLING TO DO ANYTHING HERE EVEN THO THEY SAY THE TEMPS ARE NOT NORMAL....THE TEMPS RISE UP AT HIGHWAY DRIVING..UP HILLS MOSTLY...NORMAL SPEED...IT'S LIKE THERE IS NO COOLING...GO UP HILLS DURING REGULAR HIGHWAY DRIVING THE OIL TEMP JUST SHOOTS UP...WATER TEMP IS NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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