Subaru Crosstrek Complaints (2016)

132 consumer complaints on file.

#11098973May 31, 2018
VEHICLE SPEED CONTROL
APRIL 2018 WHILE DRIVING ON THE HIGHWAY THE GAS PEDAL SUDDENLY STOPPED FUNCTIONING BUT THE ENGINE WAS STILL RUNNING AT IDLE. RESTARTING THE CAR FIXED THE ISSUE BUT IT HAPPENED AGAIN 10MIN LATER. BOTH INSTANCES ALMOST CAUSED AN ACCIDENT. AFTER THE SECOND TIME IT HAPPENED THE CAR WOULD NOT START AND IT HAD TO BE TOWED TO A DEALERSHIP. THE DEALERSHIP SAID THAT NOTHING WAS WRONG WITH IT AND RETURNED THE VEHICLE, NOW ONE MONTH LATER THE ACCELERATOR STOPPED FUNCTIONING WHILE DRIVING ON THE HIGHWAY ALMOST CAUSING AN ACCIDENT. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054283December 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. WHILE MAKING A RIGHT TURN, THE ELECTRICAL SYSTEM FAILED AND CAUSED THE CONTACT TO REAR END ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11043004November 3, 2017
POWER TRAIN
I WAS DRIVING ON THE INTERSTATE HIGHWAY FOR APPROXIMATELY 110 MILES. I SLOWED DOWN TO PAY A TOLL AND THE VEHICLE STALLED AND WOULD NOT RESTART. THIS WAS THE SECOND TIME THIS VEHICLE HAS STALLED DURING INTERSTATE HIGHWAY DRIVING. THE FIRST TIME WAS AROUND 17,000 MILES AND THIS TIME 38,000 MILES. IT TOOK APPROXIMATELY 2 1/2 HOURS BEFORE THE VEHICLE WOULD RESTART. HAD IT TOWED TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967063March 19, 2017
ELECTRICAL SYSTEM
TWICE NOW AFTER LETTING MY CAR SIT PARKED IN MY DRIVEWAY FOR 3 TO 5 DAYS MY BATTERY HAS DRAINED TO THE POINT THAT MY CAR WILL NOT START AND I WOULD NEED TO JUMP START MY CAR EACH TIME. BOTH TIMES I JUMP STARTED MY CAR I WOULD VERIFY THAT I DIDN'T MAKE AN HONEST MISTAKE OF LEAVING ANYTHING ON LIKE A DOME LIGHT ETC. AND I HAVE NOT LEFT ANYTHING ON. IT IS WORTH NOTING THAT I HAVE THE LIMITED VERSION WITH KEYLESS ENTRY/START THE WHOLE EYESIGHT SYSTEM WITH AN ADDED OEM REMOTE START SYSTEM INSTALLED WHEN I BOUGHT THE CAR FROM THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946936January 23, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE REAR WINDOW SHATTERED AS THE DEFROSTER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE WINDSHIELD WAS REPLACED RECENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. ...UPDATED 03/13/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926181November 15, 2016
STRUCTURE:BODY
WHILE DRIVING MY 2016 SUBARU ON A HIGHWAY IN THE RAIN, THE SUN ROOF UNEXPECTEDLY EXPLODED OUTWARD. THERE WASN'T ANY SIGN OF BEING HIT BY DEBRIS TO CAUSE THE GLASS TO SHATTER. BROKEN GLASS FLEW ALL OVER. I TOOK PHOTOS OF THE GLASS ROOF THAT CLEARLY SHOWS THE SHATTERED ROOF BROKE UPWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898634August 25, 2016
UNKNOWN OR OTHER
TWICE NOW MY CAR HAS GONE LIMP ON THE FREEWAY. IT DOESN'T SHUT DOWN BUT THE ACCELERATOR STOPS WORKING AND I HAVE TO COAST OFF THE SIDE OF THE ROAD AND RESTART IT. WHEN I DO RESTART IT IT'S FINE. BOTH TIMES THE ENGINE DOESN'T EVEN REV WHEN I PRESS THE GAS; IT'S JUST UNRESPONSIVE. NO CHECK ENGINE LIGHT OR ANYTHING EITHER. IT'S ALWAYS BEEN WHEN I WAS GOING AROUND 70 MPH AND THE OUTSIDE TEMPERATURE HAS BEEN HOT; PROBABLY 88-90 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894419August 9, 2016
SERVICE BRAKES
WAS STANDING IN THE LINE OF OTHER CARS ON THE STOP SIGN FOR SEVERAL MINUTES, BRAKE PEDAL LOST IT'S HEIGHT AND DEPRESSED BY ITSELF, CAUSING MY FOOT TO SLIP FROM BRAKE TO DRIVE PEDAL AND SUBSEQUENTLY CAUSED A DAMAGE TO MY CAR AND A CAR IN FRONT OF MINE. I WAS LUCKY THAT THERE WERE NO PEDESTRIANS AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885711July 18, 2016
UNKNOWN OR OTHER
TOXIC SMELL IN THE CAR. I NOTICED IT WHEN THE SALESMAN WAS GOING OVER HOW TO OPERATE THE VEHICLE AND HE SAID HE NOTICED IT, ALSO. I FIGURED IT WAS BRAND NEW AND IT WOULD GET BETTER, BUT IT DID NOT AND I HAVE HAD IT TO THE DEALERSHIP AT LEAST 6 TIMES. THEY HAVE TRIED MANY THINGS TO GET RID OF THE SMELL. NOTHING WORKS. NOW THEY SAY NOTHING IS MECHANICALLY WRONG, SO I AM STUCK WITH A CAR THAT MAKES ME SICK. THIS IS NOT NEW CAR SMELL, I WISH IT WERE. I HAVE BEEN IN AT LEAST 6 OTHER NEW SUBARU'S, AND NONE OF THEM SMELL LIKE THIS ONE DOES. THE SMELL IS NOT GETTING ANY BETTER OR FADING. IT MAKES ME LIGHTHEADED, GIVES ME HEADACHES, SORE THROATS, BLURRY VISION, POST NASAL DRIP, AND IF IN IT LONG ENOUGH, NAUSEA. MY HUSBAND ALSO HAS THESE ISSUES AND WILL NOT RIDE IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883782July 9, 2016
STEERING
PULLING OUT OF MY DRIVEWAY MY STARING WHEEL WOULD NOT TURN SO I PUT IT IN DRIVE AND IT STILL WOULDN'T TURN SO I PUTTED IN PARK AND TURN IT OFF THEN I STARTED IT BACK UP AND IT WORKED. I JUST BOUGHT IT NOT EVEN FIVE DAYS AGO IF SUBARU KNEW THERE WAS A RECALL ON THE CARS THEY SHOULDN'T SOLD IT TO ANYBODY I AM VERY UPSET WITH THE SUBARU COMPANY DAY APOLLO SUBARU IN MOON TOWNSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864730May 13, 2016
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE DURATION OF TIME THAT IT TAKES TO GO FROM REVERSE TO DRIVE IS UNACCEPTABLE AND DANGEROUS. EVERY MORNING I DRIVE MY CHILD TO DAYCARE AND THERE HAVE BEEN NUMEROUS OCCASIONS WHERE I FEARED THAT WE WOULD GET REAR-ENDED (WHICH WOULD INJURE MY CHILD) DUE TO THE SLOW RESPONSE TIME GOING FROM REVERSE TO DRIVE. EVERY MORNING I HAVE TO BE 100% SURE TO TIME MY REVERSAL WHEN BACKING OUT AND MAKE SURE THERE ARE NO CARS ANYWHERE NEAR ME SO I DON'T GET CRASHED INTO. THIS IS DANGEROUS AND NEEDS TO BE FIXED BEFORE THERE ARE ANY DEATHS OR INJURIES FROM THIS. ALSO, THIS IS A MINOR INCONVENIENCE BUT THE MOONROOF/SUNROOF DOESN'T OPEN 100% ALL THE WAY WHEN I CLICK THE AUTO OPEN BUTTON/FEATURE...IT OPENS AND THEN STOPS ABOUT 1 INCH BEFORE BEING FULLY OPEN. IN OTHER WORDS, IF YOU PRESS THE AUTO OPEN BUTTON TO OPEN THE MOONROOF, IT WILL STOP AT 90-95% OPEN THEN YOU HAVE TO MANUALLY PRESS IT AGAIN TO GET IT FULLY OPEN ANOTHER INCH TO 100%. WHEN I TOOK MY CROSSTREK TO THE DEALER TO HAVE THEM REPROGRAM MY TELEMATICS FOR THE TELEMATICS/COMPUTER REPROGRAMMING RECALL I HAD THEM TAKE A LOOK AT THE MOONROOF AND THEY SAID THAT IT IS "WORKING AS DESIGNED". WHY WOULD A MOONROOF NOT FULLY OPEN 100% BY DESIGN? IT CAN'T BE A SAFETY ISSUE, SO THIS JUST DOESN'T MAKE ANY SENSE AND LEADS ME TO BELIEVE THAT THE DEALERSHIP WAS BEING COMPLACENT AND LAZY AND DIDN'T FEEL LIKE HAVING TO ADJUST IT OR SIMPLY DIDN'T KNOW HOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861492April 26, 2016
POWER TRAIN
THE LAG TIME ON THE CVT GOING FROM REVERSE TO DRIVE IS BEYOND ANNOYING IT IS DANGEROUS. IT TAKES 1-2 SECONDS FOR THE CAR TO MOVE AND BECAUSE OF THIS LAPSE THERE IS A GOOD CHANCE THAT THE CAR WILL LURCH. FOR EXAMPLE, IF BACKING OUT OF A PARKING SPACE AND TRAFFIC WARRANTS THAT YOU PULL BACK INTO THE SPACE IT CAN LEAD TO A POTENTIAL OUT OF CONTROL SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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