Subaru Crosstrek Complaints (2016)

132 consumer complaints on file.

#11353189September 4, 2020
STEERING
POWER STEERING FAILS WHEN FIRST STARTING VEHICLE.HAS HAPPENED ON MANY OCCASIONS.LOSS IOF POWER STEERING LASTS FROM A FEW SECONDS TO 10 TO 15 SECONDS,RESOLVES BY ITSELF.HEARD ON SEVERAL OCCASIONS FROM DEALER THAT THEY CAN NOT REPRODUCE PROBLEM. FEEL IT IS A SERIOUS PROBLEM MAY LEAD TO LOW SPEED ACCIDENT.STEERING WARNING LIGHT DOES COME ON.DOES GENERATE ERROR CODES PER DEALER.DEALER(JOHNSON SUBARU DUBOIS PA 15801) HAS ATTEMPTED REPAIR X 5 W/O RESOLUTION.STATE THEY HAVE REPLACED ELECTRONIC CONTROL MODULE,REPLACED THAT WITH A NEW AND IMPROVED ECM AND STATE THEY HAVE REPLACED THE POWER STEERING RACK.EPISODES OF LOSS OF STEERING CONTINUE. HAVE CONTACTED SUBARU OF AMERICA ADVISING THEM OF PROBLEM.THEY SUGGEST RETURNING VEHICLE TO DEALER EVEN THOUGH THE PROBLEM HAS NOT BEEN CORRECTED IN THE PREVIOUS 5 VISITS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350219August 19, 2020
UNKNOWN OR OTHER
KEY STUCK IN IGNITION SWITCH WHILE IN PARK AND DOES NOT WANT TO COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348904August 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY BATTERY KEEP DRAINING ALL THE TIME SINCE I BOUGHT THE CAR I HAVE CHANGED 3 OF THEM. TWO OF THE BATTERY WERE STILL OKAY BUT I STILL CHANGED THEM. ALSO, ALL THE WARNING LIGHTS ON THE DASHBOARD KEEP ON AND OFF WITHOUT THE CHECK ENGINE LIGHT. I BROUGHT THE CAR TO THE DEALER AND THEY FIXED THE BRAKE SWITCH RECALL AND I ALSO MENTION THE PROBLEM TO THEM BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. FEW DAYS LATER, I BROUGHT THE CAR BACK TO THE DEALER BECAUSE THE WARNING LIGHTS WERE ON AND OFF ON THE DASHBOARD. THEY DIAGNOSED THE CAR AND SAID THE CAR NEED TO REPLACE THE VALVE BODY TRANSMISSION WHICH I DOUBT THAT MY CAR HAS PROBLEM WITH THE TRANSMISSION. I ALSO HAVE DONE SOME RESEARCH AND A LOT OF PEOPLE WHO OWN THE SUBARU HAVE THAT SAME ISSUE. I PERSONALLY USED TO OWN THE SUBARU BRZ AND THAT CAR ALSO HAS THE PROBLEM WITH THE BATTERY AND THE DEALER JUST REPLACED IT FOR ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11341570July 26, 2020
WHEELS
WHEN TURNING CLICKING NOISE WAS COMING FROM WHEEL AREA. CAR HAS ONLY 50,000 MILES. WHEN I TOOK CAR IN FOR OIL CHECK MECHANIC CHECKED IT OUT FOR ME. THEY ENDED UP REPLACING THE PASSENGER CV AXLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340913July 22, 2020
UNKNOWN OR OTHER
2016 SUBARU CROSSTREK DRIVING WENT TO PARK KEY GOT STUCK IN IGNITION COULD NOT TAKE IT OUT CANT UNDERSTAND WHY SO MANY PROBLEMS AND NO RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340391July 20, 2020
POWER TRAIN
I PUT MY CAR INTO PARK AND I TRY TO TURN MY CAR OFF THE KEY TURNS HALF WAY AND STOPS. I CAN'T GET THE KEY OUT. I TRY AGAIN BY TURNING THE CAR ON AND OFF. SOMETIMES THAT WORKS. SOMETIMES PUTTING IT INTO DRIVE AND AND THEN PARK AGAIN WORKS. IT IS BECOMING A PROBLEM MORE AND MORE FREQUENT. IT CAN TAKE UP TO 3 MINUTES OF FIDGETING TO GET THE KEY OUT OF THE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326312May 28, 2020
UNKNOWN OR OTHER
OUT OF GAS WITH 3 BARS SHOWING...TWICE *TR *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325372May 21, 2020
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
WHILE PUTTING MY VEHICLE IN PARK THE KEY WILL NOT RELEASE FROM THE IGNITION. IT TAKES MULTIPLE ATTEMPTS OF GOING BACK AND FORTH TO GET THE KEY TO RELEASE FROM THE IGNITION. TOOK IT TO THE DEALERSHIP AND IT WAS DIAGNOSED WITH "FAILURE TO PARK POSITION, AND NEEDED TO REPLACE THE MICRO SWITCH PLATE" WITH A COST OF APPROXIMATELY $800.00 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323197May 4, 2020
ENGINE
WHILE PUTTING MY VEHICLE IN PARK THE KEY WILL NOT RELEASE FROM THE IGNITION. IT TAKES MULTIPLE ATTEMPTS OF GOING BACK AND FORTH TO GET THE KEY TO RELEASE FROM THE IGNITION. FROM WHAT I HAVE READ, NUMEROUS PEOPLE HAVE HAD THIS ISSUE AND SUBARU HAS YET TO ISSUE A NATIONAL RECALL. I HAVE ATTACHED A DOCUMENT THAT DETAILS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322019April 23, 2020
ELECTRICAL SYSTEM
THE KET GETS STUCK IN THE IGNITION WHEN THE VEHICLE IS PUT IN PARK. THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320761April 10, 2020
UNKNOWN OR OTHER
A/C COMPRESSOR HAS FAILED AND THE CAR HAS LESS THAN 80K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319048March 23, 2020
UNKNOWN OR OTHER
CAR IS PARKED AND KEY IS STUCK IN IGNITION TO REMOVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316123March 4, 2020
POWER TRAIN
SUBARU CROSSTREK 2016 CAR HAS HAD POWER TRAIN FAILURE 3 TIMES. THE LATEST CAUSED A REAR END COLLISION INTO MY CAR ON 2/28/2020. VEHICLE LOST POWER WHILE TRAVELING APPROX 35 MPH ALTHOUGH THE ENGINE REMAINED ON AND POWER STEERING ALSO WORKED. CAR WAS IN DRIVE BUT NO POWER TO THE WHEELS. REAR ENDED BY A HONDA SUV WHILE DRIFTING TO SIDE OF ROAD. LUCKILY NO INJURIES...ABOUT $1500 WORTH OF DAMAGE TO HONDA SUV. NO REAL DAMAGE TO THE REAR OF MY CAR. HAS BEEN TO THE DEALER TWICE BUT NO TROUBLE CODES OR DIAGNOSTIC INFORMATION. VEHICLE IS UNDER WARRANTY. SEEMS TO BE A MYSTERY PROBLEM AND THE DEALER HAS NO SOLUTION AT PRESENT. TRYING TO GET A RESPONSE FROM SUBARU. SYMPTOMS ARE THE SAME FOR ALL THREE FAILURES. POLICE REPORT NUMBER AVAILABLE UPON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11308135February 10, 2020
POWER TRAIN
THIS IS THE SECOND INCIDENT. THE FIRST, I DID NOT REPORT, BUT WAS IDENTICAL IN OCCURRENCE. WHILE DRIVING IN THE HIGH SPEED LANE OF A MAJOR INTERSTATE HIGHWAY @ APPROX. 70MPH, THE CAR SUDDENLY LOST ACCELERATION AND POWER, AS IF TO BE IN NEUTRAL. THE GEAR SHIFT WAS NOT JARRED, MY FOOT WAS NOT ON THE BRAKE, THIS WAS NOT OPERATOR ERROR. THE CAR SLOWLY LOST SPEED AS PRESSING ACCELERATOR ONLY REVVED THE ENGINE WITH NO RESULTS. I IMMEDIATELY PRESSED THE HAZARDS AND MY INDICATOR TO MOVE TO THE RIGHT SHOULDER OF THE HIGHWAY. THANKFULLY ARRIVING THERE SAFELY ALTHOUGH OTHER VEHICLES ON THE HIGHWAY WERE REQUIRED TO REACT. UPON GETTING TO THE SHOULDER, I SHUT OFF THE CAR, AND TURNED IT BACK ON. ACCELERATOR WORKS AS IT SHOULD AND I WAS LUCKILY LEAVING THE HIGHWAY AT THE NEXT EXIT. THE FIRST INCIDENT WAS APPROXIMATELY 4 MONTHS AGO. I REPORTED IT TO MY DEALER WHO WAS REPAIRING A BRAKE LIGHT RECALL, THE SERVICE MANAGER LAUGHED IT OFF AS OPERATOR ERROR. I ASSURE YOU IT WAS NOT. IN HINDSIGHT, THIS COULD BE A FAR MORE TRAGIC SCENARIO HAVING YOUR CAR LOSING POWER WITHOUT NOTICE ON A HIGHWAY. ALL POWER STEERING AND INDICATORS ON THE DASH WERE UNAFFECTED, ONLY THE ABILITY TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298846January 12, 2020
UNKNOWN OR OTHER
WHILE DRIVING ON THE HWY APPROX 1.5 HRS TRAVELING 75 MPH AND 60 MILES OF GAS LEFT IN TANK THE VEHICLE CUT OFF.. I COASTED INTO THE EMERGENCY LANE AND SHUT OFF VEH. NO WARNING LIGHTS GIVEN OR OUT OF FUEL. RE-STARTED THE VEHICLE AND DROVE WITHOUT ISSUES TO THE NEXT EXIT, FILLED THE TANK AND CONTINUED ANOTHER 45 MIN TO HOME WITHOUT ISSUE. SINCE, IVE ONLY DRIVEN SHORT DISTANCES TO AND FROM WORK AND ERRANDS W/O ISSUES. AFRAID IT WILL HAPPEN AGAIN AND CONCERNED ABOUT ANY FUTURE ROAD TRIPS. DO TO NO WARNING OR REPAIR LIGHTS AND THE VEH DRIVING W/O ISSUE, I DON'T KNOW WHERE TO BEGIN. I JUST WANT TO FEEL SAFE DRIVING MY VEHICLE FURTHER THAN HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297483January 6, 2020
ELECTRICAL SYSTEM
MY CAR JUST HAS HAD BACKUP CAMERA ISSUE SINCE A MONTH AGO. I CALLED THE LOCAL SUBARU SERVICE BUT THEY WOULD CHARGE ME FOR A DIAGNOSIS WHICH I DON'T LIKE THE IDEA TO PAY IT. I LEARNED THAT SUBARU RECALLS OTHER SUBARU MODELS (NON CROSSTREK) FOR ITS BACKUP CAMERA ISSUE. I WOULD LIKE TO SEE MY BACKUP CAMERA TO BE FIXED WHICH THAT IS A SAFETY CONCERN.*DT VEHICLE HAS NOT BEEN REPAIRED. CONSUMER STATED CROSSTREK WAS NOT INCLUDED IN THE RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288735December 12, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WAS LOSING POWER AND GETTING CLOSE TO THE POINT OF STALLING BUT NEVER STALLED. IT WOULD PERIODICALLY NOT SWITCH GEARS AS WELL. SEEMS LIKE IT COULD HAVE BEEN A FAULTY BRAKE LIGHT SWITCH. APPARENTLY I WAS TOLD THAT MY VEHICLE WAS NOT COVERED UNDER THE RECALL PUT OUT EARLIER FOR THIS ISSUE. SO I HAD TO PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288058December 9, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE (2016 SUBARU CROSSTREK, 74K MILES) BECAME COMPLETELY UNRESPONSIVE DURING HIGHWAY SPEEDS TWICE IN ONE WEEK. I WAS TRAVELING APPROX. 80MPH ON THE INTERSTATE WHEN THE GAS PEDAL STOPPED WORKING. MY VEHICLE STARTED TO DECELERATE FOR A FEW SECONDS BEFORE COMPLETELY SHUTTING DOWN AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED ALMOST IMMEDIATELY AND I WAS ABLE TO DRIVE THE REST OF THE WAY HOME WITHOUT INCIDENT. I CALLED A SUBARU DEALERSHIP IMMEDIATELY THE NEXT MORNING AND BROUGHT IT IN THAT SAME DAY WHERE THEY FOUND NOTHING WRONG: NO CODES, NO BULLETINS, OR RECALLS, AND THEY SAID IT WAS PROBABLY JUST DRIVER ERROR. THE VERY NEXT DAY IT HAPPENED AGAIN, THE EXACT SAME SCENARIO: DRIVING 80MPH WHEN MY GAS PEDAL BECAME UNRESPONSIVE, THE VEHICLE DECELERATED THEN DIED WHERE I HAD TO COAST OFF THE ROAD. THIS TIME THE CAR WOULDN'T START FOR ABOUT 30MIN DESPITE MULTIPLE ATTEMPTS (IT WOULD CRANK BUT NOT TURN OVER). THEN AFTER SITTING FOR ABOUT 30 MIN, IT STARTED JUST FINE AND I DROVE TO MY DESTINATION WITHOUT ANY TROUBLE. I CALLED AND MADE AN APPOINTMENT WITH A SUBARU DEALER (A DIFFERENT ONE) FIRST THING, TOOK IT IN, AND WAS TOLD ONCE AGAIN THAT NOTHING WAS WRONG. AFTER DOING SOME INTERNET RESEARCH I FOUND A FORUM OF CROSSTREK OWNERS THAT HAVE THE EXACT SAME ISSUE, SO I KNOW IT ISN'T "DRIVER ERROR" AND I KNOW THAT IT ISN'T ISOLATED. I DON'T KNOW WHAT PART OR SYSTEM WOULD BE FAILING IN THIS PARTICULAR INCIDENT. HERE IS THE LINK TO THE FORUM HTTPS://WWW.SUBARUXVFORUM.COM/THREADS/SHUTTING-DOWN-WHILE-DRIVING.106065/ I ALSO CALLED SUBARU OF AMERICA TO TRY AND GET THEM INVOLVED, ALTHOUGH THEY REALLY DIDN'T DO ANYTHING AND NOW I HAVE 2 SEPARATE CASE NUMBERS WITH THEM. THE FIRST BREAKDOWN OCCURED 11/14/2019 AND THE SECOND INCIDENT OCCURRED 11/16/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282768November 28, 2019
UNKNOWN OR OTHER
THREE YEAR OLD CAR AND HORN DOESN'T WORK ,,,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282770November 28, 2019
EXTERIOR LIGHTING
EVERY 4 MONTHS I'M CHANGING HEAD LAMP LOWER BEAM,,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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