Subaru Crosstrek Complaints (2024)

111 consumer complaints on file.

#11690063September 27, 2025
STEERING
When driving long distances, the steering wheel encounters a sticky area where the steering wheel gets stiff to turn and then all of a sudden loosens up causing excessive corrections. This issue is apparently the same that was experienced by Honda owners. my car only has less than 10k miles. This can be dangerous for drivers who are not that experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688023September 18, 2025
TIRES
225 /60 R 17 99H Was driving on a freeway when heard a pop, pulled over immediately on left shoulder and tire had holes in sidewall putting me in a very dangerous situation. Yokohama consumer affairs could care less about the situation, I hope people dont hurt driving with these tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684541September 2, 2025
VISIBILITY/WIPER
Driver side exterior mirror has a vibration over 60 mph. The passenger side is fine. I reported to Subaru America at dealership but they will not acknowledge the defect. It makes it difficult to see while vibrating. No warning lights or anything are on. Yes, it is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683942August 29, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving with my wife when we were making a left turn. The adaptive cruse control came on. It took control of my acceleration, and steering. I got the car under control, but it was too late. I went across the empty parking lot, and almost crashed into the abandoned building.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11681443August 18, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Problem with side mirrors. When driving past 55 mph, the mirrors begin to shake so much so that vision becomes blurry. Makes it difficult to merge safely. Both mirrors are impacted, but the driver side is significantly worse. I have had both mirrors and mirror assemblies replaced. However, the problem has not been resolved. Subaru tech said that this has been an issue for other models, but no fix has been made. Subaru tech drove car and confirmed the issue. Says there is nothing they can do to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678819August 6, 2025
VISIBILITY
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the contact became aware of star shaped crack located on the front windshield. The vehicle was taken to the dealer, and the dealer referred the contact to a glass specialist to repair the vehicle. The contact was informed by the mechanic that the windshield had shattered while attempting to replace the windshield. The contact was informed that a replacement windshield needed to be ordered. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678002August 2, 2025
STRUCTURE:BODY
My 2024 Subaru Crosstrek was parked in front of my house for 3 weeks in extreme heat. We drove it today to get it driven & we kept hearing wind. I slid open the sunroof inside piece & the sunroof glass was shattered due the vehicle doors being closed for 3 weeks in Las Vegas summer heat. On average the outside heat has been 105. I did not drive for 3 weeks due to having foot surgery. I called the local dealership where I bought the vehicle 6 months ago & they said they would not fix it under warranty. Im taking it to an insurance repair show on Tuesday (8/5/25).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674220July 17, 2025
AIR BAGS
Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Legacy Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673822July 15, 2025
Carry Handle, Shell, Base
Test only, please ignore.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11670291June 30, 2025
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
The affected component of this vehicle is the braking system. When rocks or gravel get stuck to, in, on, or around the brake pads/brakes the braking system is compromised. Yes, The vehicle is available for inspection. When gravel gets stuck in, on, and around the brake pads, the safe operation of the braking system malfunctions. If the vehicle braking system does not work as designed/intended, lives are at risk. When you need to brake, the braking system needs to be reliable. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, upon taking the vehicle back to the dealer, the service manager confirmed this is a known defect by both sales and service teams. The service manager said this happens often and we should expect it to happen again. The service manager told me this vehicle is not to be driven on gravel. This was not disclosed at the time of purchase. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer service department inspected the vehicle when it was towed back to them for service related to this problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there was no warning. The brakes failed to operate properly, they did not completely fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664752June 4, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The infotainment unit on this 24 Crosstrek will display XM ads several times per year that cover most of the unit. These pop up sometimes when reversing or driving covering important information on the screen like maps or backup cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662802May 23, 2025
STEERING, SUSPENSION, VISIBILITY/WIPER
There are 2 issues that I have noticed since I bought my car from a subaru dealership 10 DAYS ago. the first is that upon driving at highway speeds (over 50 mph) It feels like the car is jerky and pulls in a shaky rocking manner. this happened continuously, when I was using the cruise control and when I was not using the cruise control. It basically felt like I was driving in 40mph winds that were moving my car independently of what I was doing. The second is also something that happens at highway speeds, my driver side mirror shakes and vibrates so much so that I can't make out the surrounding space, cars and road at all. I scheduled a service appointment at the same dealership immediately. I told them these issues and upon inspection they reported that they do not see or report any such issues that I am concerned about. Stating that these are quote "characteristics" of the car. These are both potentially very dangerous problems that Subaru has stated is not an issue as far as they are concerned. There is a lawsuit about the driver side mirror that was filed in september of 2024. I just bought this car used with 10,500 miles on it and NOBODY mentioned anything in person or on the pre certified inspection checklist, CARFAX report or anything of that nature about these issues which Subaru must actually know about. If I was told about theses issues I would have not bought the car. And they are continuing to deny anything is wrong, saying its just a characteristic of the car. There are no warning lights or messages alerting of this issue within the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661629May 17, 2025
ELECTRICAL SYSTEM
Phone charger does not work. Power was out and I could not charge phone. Best I've ever got was 1% on a 1 hour drive. The phone however gets extremely hot. Anecdotally, my usb port also didn't work leaving me with no way to have a charged phone during a prolonged power outage. The wireless charger is a widespread common problem. Below, I have included links to multiple threads and videos where even more multiple comments are posted of people having the same issue. For background, I use wireless charging on my nightstand, my motorcycle, my work desk, all for this phone, all different chargers in this case. It's the charger not working. It is a 100% real issue and here are all the other countless people having the same problem: [XXX] Same problem from this dealer employee. [XXX] Same problem posted on subaru forum. [XXX] Multiple people complaining about similar issue in this forum. [XXX] Mutiple people reporting a similar issue in this forum as well. [XXX] Guy removing the charger, comment section full of people having the same problem as me. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659349May 6, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The drivers side mirror vibrates to the point of being unusable at freeway speeds causing a major safety hazard. The car has been in for 3 different mirror housings with no change in visibility and has been inspected 6 times at the dealership. I have been told by the dealership that there is nothing they can do anymore and that it is normal and expected of 2024 crosstreks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657095April 27, 2025
STEERING
The steering sticks when moving it from the null position. It feels as though there is a lock of some sort and one has to exert more force that normal to move the steering wheel in either direction. This is very noticeable when driving on a straight road or highway where normal steering adjustments are just slightly to either side of null. I find myself over adjusting for things like the crown/pitch of the road. Also, cold weather seems to mask the issue. Now that the weather is warming up though, the issue is consistent and seems to have become worse with more miles logged on the vehicle. Please note that this is not related to the lane assist or road departure safety features as the steering issue occurs with neither in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655584April 19, 2025
UNKNOWN OR OTHER
This is not a safety issue. But the paint on the car seems to be of poor quality that is easily chipped or stained by bird droppings. The hood of the car has a multiple chips in the paint. The car has been well taken care of and normal driving conditions. For only 18000 miles on the car, the paint seems very thin and poor durability to hold up to normal driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655581April 19, 2025
VISIBILITY/WIPER
The windshield appeared to have spontaneously cracked overnight while parked on the driveway. The crack formed across the top of the windshield, across the eyesight. The day before, the car was at the dealership for an oil change and tire rotation. Unknown if lifting the car for the tire rotation caused the stress that may have caused the crack formation. The car was taken back to the dealer and the windshield had to be replaced. A claim to our insurance was done because the dealer said this was not covered by the warranty. I did not see any chip in the windshield that would have caused this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654253April 12, 2025
STEERING
I recently have started experiencing a sticky/jerky steering wheel (24K miles). It happens when the car is fully warmed up on longer road trips whether the cruise control engaged or not. In fact, it's worse without cruise control. The steering wheel requires stronger pull and then releases quickly. I could not reproduce it at the dealership as it's nearby and does not require a long trip, but of course right after I left it, the steering wheel started sticking again. The technician did not know what it could be and stated he could not reproduce the issue. There is no issues with alignment or tire balancing. I am noticing it more consistently in warmer weather. It is not an issue at all when it's 20 degrees F. No lights are triggered. I believe this is a huge safety issue as I constantly need to correct the steering when it is stuck. I posted this issue on Reddit with multiple owners experiencing the same problem: [XXX] / It is also the same problem as Honda Civic 2022-2023 models have. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646581March 5, 2025
EXTERIOR LIGHTING
Headlights are pointed low. It is hard to see down the road. The top half of windshield is darker than the bottom half. Car may be safe for city driving, but not for country roads. Going up and down hills and around curves the suv is unsafe. Dealer said they recieving complaints but can not adjust the lights. Sorry I bought such an unsafe suv.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643825February 20, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
I had purchased my car over a weekend and in less than 2 days, on my way to work, I noticed that the horn volume and reliability was severely diminished to the point where you can't hear it if you have the windows rolled up inside the vehicle, and/or doesnt work at all. I used my warranty to replace the horn and have the dealership take a look at it. they recognized that it was a problem but even after replacing the horn, the issue still persisted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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