Subaru Crosstrek Complaints (2016)

132 consumer complaints on file.

#11430061August 22, 2021
UNKNOWN OR OTHER
Key gets stuck in ignition when vehicle is in park. The key will go to the on position but cannot be pulled out. You must turn the car back on and go into drive and reverse and park again to try and get the key to come out. Sometimes this does not work and you must do so again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426134July 23, 2021
ELECTRICAL SYSTEM
I had to have it be jump-started first on 7/20/21 and again on 7/23/21, the battery had been replaced with a new manufacturer's battery in Feb. of 2020. When the battery didn't start on 7/23 there were several warning lights concerning all the electrical safety systems. AAA came again this time jumped it and it started and I had it towed to the dealership. Since it was towed to the dealership I have learned that this is a documented problem with this car and that there was even a service bulletin put out by Subaru about how to deal with the problem, their fix is to replace the battery but that is fixing the symptom but not a cure. I was told that I should report this to your agency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423784July 7, 2021
ELECTRICAL SYSTEM
2016 Subaru Crosstrek 2.0 LTD (CVT) When placing vehicle in park, occasionally, will not allow me to remove ignition key when transmission is placed in park position. Safety issue is that I am not able to exit vehicle because if they remains in the car, it will be an easy vehicle to steal. Especially an issue if I am in a parking lot at night or during severe weather conditions. The car dealer and Subaru of America feel that it is my financial responsibility even though there are numerous other Subaru Crosstrek owners that have voiced the same complaint. Subaru has issued several service bulletins acknowledging that there is a defect and that the shifter was redesigned for model year 2019. Subaru Service Bulletin 16-112-18R states "The cause is contamination if the Park-Range switch internal components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420810June 14, 2021
FUEL/PROPULSION SYSTEM
While driving on the highway with a quarter tank of gas, without warning, my vehicle's engine turned off. As I was in the left lane at the time, I was forced to pull over onto the small shoulder. There were two other occupants in the car and the nearest roadside assistance was an hour away. There were no warning lights or messages prior, and my gas gauge said I had 80 miles until empty. This is the third time this has occurred. I believe this is related to a faulty fuel pump, because my gas tank was not empty. It has not been inspected by the manufacturer, police or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420440June 10, 2021
AIR BAGS
This is a suspected problem with the side airbags located in the driver/front passenger seats. The seat upholstery has two straps that guide the airbag into the upholstery seam when the airbag deploys. Over time, the straps chafe on the sharp edges of the seat frame and wear through. As a result, there is a risk that the seat airbag will not deploy correctly. I discovered this problem when I was performing the following procedure https://static.nhtsa.gov/odi/tsbs/2018/MC-10140486-9999.pdf.To be clear, my airbag has not deployed and I do not know what would happen had the airbag deployed. I'm attaching some photos. The photos show the two straps, one of which is mostly worn through. They also show the straps in their intended install location. There is a photo with some arrows and comments. Another thing to note is that I have seen multiple seats with this problem from cars with much lower mileage. I have another set of seats from a Subaru WRX that also has this issue. Subaru seats share a common architecture and the airbags are the same on Crosstrek/Impreza/WRX/Forester. In addition, a fix seems rather simple. This would involve applying some strong tape to the sharp edges of the seat frame to cover the sharp edges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416134May 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. THE CONTACT STATED WHILE DRIVING 65 MPH, THE HIGH TEMPERATURE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO DCH SUBARU OF THOUSAND OAKS (3725 AUTO MALL DR, THOUSAND OAKS, CA 91362) WHERE IT WAS DIAGNOSED WITH THE ENGINE SHORT BLOCK NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, UPON RETRIEVING THE VEHICLE, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE CORRECTLY WITH A LOUD KNOCKING SOUND WAS COMING FROM THE ENGINE. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER 4 MONTHS LATER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VALVES NEEDED TO BE ADJUSTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414754May 1, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
HAD BEEN DRIVING FOR ABOUT 15 MINUTES, MAJORITY OF IT HAD BEEN ON THE HIGHWAY, AND I EXITED OFF THE HIGHWAY. I WAITED AT A STOP LIGHT AND THEN TURNED ONTO A SECONDARY ROAD. THE CAR ALL OF A SUDDEN GAVE ALL WARNING LIGHTS WITH THE HYBRID SYSTEM AND I LOST ACCELERATION IN THE VEHICLE. IT MADE IT VERY HARD TO STEER, AND WHEN STEPPING ON THE GAS IT BARELY HAD ANY POWER TO ACCELERATE THE VEHICLE. FELT LIKE I LOST THE MAIN POWER A D WAS USING ONLY THE HYBRID BATTERY TO POWER THE VEHICLE. I PULLED OFF ON A SIDE STREET PUT THE CAR IN PARK AND SHUT THE VEHICLE OFF. I WAITED A FEW MINUTES AND THEN TURNED THE CAR BACK ON AND EVERYTHING WAS FINE. THIS OCCURRED WHILE DRIVING AND IF IT HAD HAPPENED TWO MINUTES EARLIER I WOULD'VE BEEN ON THE HIGHWAY AND IN REAL TROUBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413676April 24, 2021
ELECTRICAL SYSTEM, ENGINE
KEY IS UNABLE TO BE REMOVED FROM IGNITION AFTER SHIFTING TO PARK. SOMETIMES REQUIRES YOU TO SHIFT IN AND OUT OF PARK SEVERAL TIMES TO GET THE KEY TO RELEASE. SEEMS TO BE A COMMON COMPLAINT AND A DEFECTIVE PARK POSITION SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403893March 19, 2021
STEERING
NO POWER STEERING BACKING UP AFTER STARTING THE CAR. WARNING LIGHT CAME ON. TURNED ENGINE OFF AND BACK ON STILL NO POWER STEERING. PARKED WAITED 15 MINUTES TRIED AGAIN AND THE STEERING WORKED ONLY FELT A LITTLE LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402577March 12, 2021
VEHICLE SPEED CONTROL
ON FREEWAY, CAR SUDDENLY DID NOT WANT TO ACCELERATE WHEN PUSHING ON THE GAS. CAR THEN DECELERATED UNTIL I PULLED OVER ON THE SIDE OF THE ROAD, ALMOST COMING TO A COMPLETE STOP, AND THEN I PUSHED ON GAS AND IT ACCELERATED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386362January 4, 2021
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE TURNED OFF/STALLED AT HIGHWAY SPEEDS ON 2 OCCASIONS, 2 MONTHS APART. NEEDED TO BE TOWED. SIGNIFICANT SAFETY ISSUE. BOTH TIMES, DEALER STATED NO ISSUES WERE FOUND. FIRST TIME THEY SAID IT MAY BE THE BRAKE LIGHT SWITCH WHICH WAS REPAIRED UNDER RECALL. SECOND TIME THEY SAID IT MIGHT BE THE FUEL PUMP OVERHEATING BUT SAID PUMP LOOKED FINE. I DO NOT TRUST THE CAR AND WILL NOT DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375714November 21, 2020
STEERING, WHEELS, UNKNOWN OR OTHER
THERE IS A GRINDING NOISE COMING FROM ONE OF MY WHEELS . I'M PRETTY SURE IT'S A BAD WHEEL BEARING . NOTICED THE NOISE AFTER BRAKING VERY HARD TO AVOID A COLLISION .HAVE HAD THE SUV LOOKED AT TEST DRIVEN BY AN INDEPENDENT MECHANIC . HE BELIEVES IT IS THE WHEEL BEARING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366823October 28, 2020
UNKNOWN OR OTHER
IGNITION KEY CANNOT BE REMOVED FROM IGNITION AND CAR REMAINS ON UNTIL IT CAN BE REMOVED.THIS HAPPENS AFTER PLACING THE CAR IN PARK. CHANGING TO ANOTHER KEY DOES NOT CHANGE THE PROBLEM. AN INTERNET SEARCH AND THE CAR DEALERSHIP NOTE THAT IS A COMMON PROBLEM IN SUBARU'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365447October 20, 2020
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN IN PARK AND HARD TO GET OUT. HAVE TO START THE VEHICLE, SHIFT AND TRY AGAIN FOR IT TO COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362675October 4, 2020
ELECTRICAL SYSTEM
KEY IS UNABLE TO BE REMOVED FROM IGNITION AFTER SHIFTING TO PARK. SOMETIMES REQUIRES YOU TO SHIFT IN AND OUT OF PARK SEVERAL TIMES TO GET THE KEY TO RELEASE. SEEMS TO BE A COMMON COMPLAINT AND A DEFECTIVE PARK POSITION SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361897September 29, 2020
ENGINE
THE IGNITION KEY DOES NOT COME OUT AFTER TURNING OFF THE CAR. SOMETIMES I HAVE TO START IT ON AND TURN IT OFF MULTIPLE TIMES UNTIL IT DOES COME OUT. BTW, MY SISTER OWNS THE SAME CAR, AND SHE HAS THE SAME PROBLEM. I HAVE HAD THIS ISSUE FOR ABOUT FIVE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360348September 21, 2020
ELECTRICAL SYSTEM
WHEN PUTTING THE CAR IN PARK I AM UNABLE TO GET THE KEY OUT OF THE IGNITION. AFTER 2-6X OF PUTTING IT IN AND OUT OF PARK THE KEY WILL RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360049September 20, 2020
ELECTRICAL SYSTEM
MY IGNITION KEY GETS STUCK SOMETIMES. I BELIEVE IT IS THIS ISSUE: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2018/MC-10153178-9999.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354440September 11, 2020
POWER TRAIN
2016 SUBARU CROSSTREK, KEY BECOMES STUCK IN IGNITION. MUST MOVE SHIFT LEVER OUT OF AND INTO P(ARK) POSITION SEVERAL TIMES BEFORE KEY CAN BE TURNED TO THE PROPER POSITION TO REMOVE IT. COMMONLY HAPPENS WHEN PARKING VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353390September 6, 2020
ELECTRICAL SYSTEM
WHEN THE CAR IS PUT IN PARK THE KEYS AUTOMATICALLY LOCK IN THE IGNITION AND CANNOT BE REMOVED. WHEN SEARCHING THE INTERNET FOR THIS ISSUE IT CAME UP NUMEROUS AMOUNTS OF TIMES. SOMEONE FOUND OUT THE ISSUE THAT SUBARU INSTALLED FAULTY CONNECTORS NEAR THE SHIFTER. THAT IS SUPPOSED TO SEND A SIGNAL TO THE STEERING WHEEL IN ORDER TO RELEASE THE KEYS FROM THE IGNITION. HOWEVER THAT SIGNAL IS NOT ALWAYS SENT BECAUSE THE ELECTRICAL COMPONENTS DO NOT CONNECT WHEN IT IS PUT INTO PARK. DRIVER'S ONLY HAVE A TEMPORARY SOLUTION OF SHIFTING IT INTO DRIVE THEN BACK INTO PARK MULTIPLE TIMES WHILE TRYING TO PULL THE KEYS OUT. MY CAR IS CURRENTLY OUT OF WARRANTY DUE TO MILEAGE HOWEVER IT IS ONLY 4 YEARS OLD AND SHOULD BE REPLACED BY A RECALL, SINCE THIS IS A SAFETY ISSUE AS KEYS MAY BE LOCKED IN THE VEHICLE IN ORDER FOR THE AUTOMOBILE TO BE STOLEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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