Subaru Crosstrek Complaints (2020)

71 consumer complaints on file.

#11557526November 29, 2023
SEAT BELTS
The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to restrain the contact in her seat, causing her forehead to hit the steering wheel and the back of her head to roll between the A-Pillar of the front windshield and the front driver's side door. The contact attempted to depress the brake pedal when the front of her ankles hit the bottom of the dashboard. The air bags did not deploy. A police report was filed. The contact was transported by ambulance to the hospital and received medical attention for a brain injury, lower back pain, and broken blood vessels on her ankles. The contact was later diagnosed with craniocervical instability (CCI). The vehicle was towed to a body shop, where it was repaired. The vehicle was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523649May 24, 2023
POWER TRAIN
Transmission began making a whining noise at low speeds accelerating/ and backing up. Slight hesitation when accelerating. Transmission failed at 6k miles- confirmed by dealer and replaced. Now again at 34k miles same issue- transmission confirmed to be issue again by dealer. Subaru is in the process of sending a technician to dealer to inspect. No warning or messages displayed. Unacceptable quality/safety for a vehicle purchased new and all of the maintenance schedule followed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523711May 24, 2023
UNKNOWN OR OTHER
Driving the vehicle on the I-5 freeway, approximately 65mph, the sunroof glass suddenly shattered. It sounded like an explosion. The sunshade was closed , no glass shards entered the vehicle. There were no other vehicles close to mine, no tractor trailers in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522977May 20, 2023
VISIBILITY/WIPER
The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518940April 25, 2023
POWER TRAIN
The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515698April 5, 2023
VISIBILITY/WIPER
I noticed my windshield spontaneously cracked, without any trauma. This was noticed in the morning after my car had been sitting in the garage overnight. There were no rocks or other debris that hit the car, and there does not appear to be a point of impact. The crack seems to have occurred spontaneously, with no precipitating event or warning. This is dangerous because it could impair visibility, the functioning of eye sight camera/safety system, and could easily expand and cause shattering of glass. It makes me concerned about the integrity of the windshield. Several other subaru owners have reported this problem of spontaneous windshield cracking online. This occurred on my car on 4/3/2023. I have photo evidence of the faulty windshield, it has not yet been inspected by a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495053November 27, 2022
VISIBILITY/WIPER
The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490499October 23, 2022
VISIBILITY/WIPER
My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489870October 18, 2022
UNKNOWN OR OTHER
Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482085August 30, 2022
UNKNOWN OR OTHER
I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but the door would not latch. When I released my grip, however, the door returned to its unlatched/open state. Unable to tell how long the safety corridor would last, I was forced to open and close the door manually while still in motion to correct the problem. Had this been a one-lane section of the highway or had traffic been coming in the lane to my immediate left, it's possible this procedure would have caused an accident. I am unable to attach dashcam footage of this incident to this report, but have uploaded it here for you (and Subaru) to review: https://www.youtube.com/watch?v=T5vn_YOnpgI Please note that the time on the dash cam is incorrect - this occurred around 5 am.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479495August 16, 2022
VISIBILITY
The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467690June 6, 2022
ELECTRICAL SYSTEM
Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety system was operable. When the car was moved, it broke the connector, exposing the bare pins. Hazard - potential exposure to electrocution or fire There is a small orange indicator on the display when the cable is connected. It should be RED, and it should inhibit the operation of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465334May 19, 2022
VEHICLE SPEED CONTROL
The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property. The contact was able to make an appointment with a dentist where she was treated for a fractured jaw; in addition, two front teeth were extracted from her jaw. Once her jaw had healed, dental implants were used to replace her missing teeth. The vehicle was towed to an independent auto body mechanic and later sold the vehicle since she no longer felt safe driving it. The dealer was notified of the failure; however, they claimed to have never heard of such a failure. The manufacturer had yet to be notified of the failure. The whereabouts of the vehicle are unknown. The failure mileage was 5,104.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11460328April 10, 2022
VISIBILITY/WIPER
My 2020 Subaru crosstrek has repeatedly had its windshield crack for little to no reason. I have noticed my windshield crack in a similar spot (near the vin number area) multiple times with no incidents where a rock or other debris struck the windshield. This provides a visual distraction and safety issue while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455519March 7, 2022
POWER TRAIN
The vehicle has experience numerous times now, and has been to the dealer for repairs regarding an unanticipated loss of all ability to accelerate or maintain speed until the vehicle is shutdown and restarted. This has caused significant stress when traveling on a fast moving freeway in the fast lane and then having to quickly get to the shoulder to "power-cycle" the vehicle. The dealer has seen the vehicle 5 times for this issue in the 10 months we have owned it, starting at 6k miles and we just got it back from 2 weeks with the dealer; today it has 9k miles. The dealer has told is that the vehicle losing all power and ability to accelerate or maintain speed is a safety feature. I feel having my wife and three children in a vehicle the significantly increases the chances for collision as very much the opposite of a safety feature. We have tried working with the dealer over the past 6 months and 3k miles, but need the help of an advocate who can influence the dealer to correct the issue before someone gets hurt or worse. The date shown below is only the first instance of many instances of power loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453095February 20, 2022
VISIBILITY/WIPER
Windshield cracked across bottom portion. Many other Subaru owners have had the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451908February 14, 2022
VISIBILITY/WIPER
Windshield defective/easily damaged. Minor roadway pebble created a pit. Seems to be an issue with many Subarus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449616January 31, 2022
UNKNOWN OR OTHER
My front windshield cracked one day on its own sitting in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443911December 15, 2021
VISIBILITY/WIPER
The windshield seemed to just start cracking for no known reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441155November 20, 2021
ELECTRICAL SYSTEM
Battery drains quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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