Subaru B9 Tribeca Complaints

145 consumer complaints on file.

#10892617August 2, 2016
AIR BAGS
TAKATA AIRBAG ISSUE -- SUBARU HAS HAD YEARS TO DEAL WITH THE PROBLEM BUT NOW TELLS ME THAT WE CAN'T USE THE FRONT PASSENGER SEAT UNTIL THEY FIX THE AIRBAG AND THAT THEY DO NOT HAVE THE PARTS TO FIX IT WITH. THIS IS RIDICULOUS CONSIDERING HOW MUCH TIME THEY HAVE HAD TO PLAN REPAIRS AND HOW MUCH DANGER THEY PUT US IN. NOR HAVE THEY OFFERED TO COMPENSATE US FOR LACK OF USE AND CONVENIENCE OF NOT HAVING USE OF PART OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892487August 2, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 SUBARU B9 TRIBECA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V359000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838009February 24, 2016
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
SUBARU TRIBECA 2012 IS ONLY 3 YEARS AND 7 MONTH OLD. WAS PURCHASED NEW FOR $41,000 FOR BEST SAFETY FEATURES, AND FUEL ECONOMY. MY CAR NEVER WAS IN ACCIDENT, NOT DRIVEN TO THE MOUNTAINS OR HARSH WEATHER CONDITION. ONLY 43000 MILES. HAS MANY ISSUES WITH ELECTRICAL, OIL LEAK, STEERING WHEEL. AFTER DRIVING, ON THE SHORT STOP (DROP OFF OR PICK UP KIDS), IN SHIFTING TO P POSITION, THE FRONT RIGHT/LEFT DOORS FREQUENTLY NOT UNLOCKED. EVEN WITH A MANUAL UNLOCK BUTTON TO THE DRIVER LEFT SIDE PANEL. SO, IN THE CASE OF EMERGENCY, IT MAY BE A PROBLEM TO GET OUT FROM THE FRONT SEAT. IN 2014 -2015 HAD ALREADY ISSUE WITH FRONT HEADLIGHTS THAT WAS REPLACED 3 TIMES THE SAME PART, AND 2 TIMES WAS REPLACED THE SAME BREAK LIGHTS. 2015 LEFT SIDE WINDOW THE MOTOR BROKE. SUBARU AUTO NATION MAZDA GARAGE CHARGED $2,473 TO REPLACE BOTH HEADGASKETS LEAKING, TIMING COVER. STEERING WHEEL HAS A BALANCE ISSUE. I REPLACED BATTERY. FRONT TIRE TREAD IS 0 NDS, BACK 5 NDS. AND I CAN'T REPLACE JUST 2 FRONT, I HAVE TO REPLACE ALL TIRES AT ONCE. HAS VERY INSUFFICIENT FUEL USAGE. ADDITIONAL STORAGE SPACE AT THE REAR OF DRIVER SEATS IS A MANUFACTURE DEFECT. IT WAS FIXED IN 2015 AND RIPPED AGAIN IN 2 WEEKS. IT'S ALWAYS BREAKS DOWN SOMETHING. I CAME TO REPLACE JUST A BATTERY AND END UP PAYING TO THE GARAGE $3,225.65
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822264January 26, 2016
STRUCTURE:BODY
WE WERE IN THE LEFT LANE OF THE INTERSTATE GOING APPROXIMATELY 65 MPH. WITHOUT WARNING THE HOOD OF OUR 2006 SUBARU B9 TRIBECA UNLATCHED ITSELF AND THE FORCE OF THE AIRSTREAM FOLDED IT BACK PAST THE LIMITS OF ITS HINGES SHATTERING THE WINDSCREEN, SEPARATING THE REAR VIEW MIRROR FROM THE WINDSCREEN AND DISLODGING MANY PIECES OF TRIM INSIDE THE CABIN. OUR VIEW OUT TO THE FRONT ON THE VEHICLE THROUGH THE WINDSCREEN WAS COMPLETELY OBSCURED BY THE HOOD AND BY THE SHATTERED SAFETY GLASS. MY WIFE WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE BY REFERENCING THE DIVIDER WALL AND BEGAN A SLOW DECELERATION AND MOVED TOWARD THE LEFT SHOULDER. AS THE LEFT SHOULDER PROVED TO BE TOO NARROW TO SAFELY ACCOMMODATE THE VEHICLE, SHE THEN MANEUVERED THE VEHICLE ACROSS THE INTERSTATE TOWARD THE RIGHT SHOULDER, REFERENCING TRAFFIC BEHIND US BY LOOKING OVER HER SHOULDER. SHE ALSO ACTIVATED THE FOUR WAY FLASHERS TO INDICATE TO OTHER TRAFFIC THAT WE WERE IN DISTRESS. I LOWERED MY PASSENGER SIDE WINDOW AND ASSISTED HER WITH CROSSING THE INTERSTATE BY GIVING HER RAPID INSTRUCTIONS AS TO THE LOCATIONS OF OTHER VEHICLES AND SIGNALING TO OTHER VEHICLES THAT WE WERE IN AN EMERGENCY SITUATION. WHEN WE REACHED THE RIGHT HAND SHOULDER, WE STOPPED AND EXITED THE VEHICLE. AFTER CONFIRMING NO INJURIES WERE SUSTAINED TO ANY PASSENGERS, I LOWERED THE HOOD AND SECURED IT. I OBSERVED THAT THE ROOF WAS DENTED IN AND THAT THE SECONDARY LATCH THAT SECURES THAT HOOD DOWN WAS NO LONGER CONNECTED TO THE HOOD. THE TWO FASTENERS HAD SHEARED YET THERE WAS NO DEFORMATION OF THE SHEET METAL AT THE ATTACH POINT OF THE HOOD AND THE LATCH. YOU COULD CONCLUDE FROM THIS THAT WHATEVER THE FASTENERS WERE WAS MADE OF SUCH AN INFERIOR MATERIAL THAT IT DID NOT HAVE THE STRENGTH TO EVEN MILDLY DEFORM THE SHEET METAL BEFORE THEY THEMSELVES FAILED. WE WERE LUCKY WE WERE NOT KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786880October 28, 2015
STRUCTURE:BODY
WHILE TRAVELING AT APPROXIMATELY 35 MILES PER HOUR ON A CITY STREET, THE HOOD OF MY TRIBECA POPPED OPEN AND COMPLETELY OBSCURED MY VIEW OF THE ROAD. AFTER PULLING OVER TO THE SIDE OF THE ROAD I ATTEMPTED TO CLOSE THE HOOD, BUT WITHOUT SUCCESS. ONE OF THE PLASTIC ANCHORS HOLDING THE SAFETY LATCH IN PLACE HAD BROKEN WHICH ALLOWED THE SAFETY LATCH TO ROTATE IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783605October 20, 2015
STRUCTURE:BODY, VISIBILITY/WIPER
WHILE TRAVELING AT 65 MPH ON A MULTI-LANE HIGHWAY, THE HOOD FLEW OPEN, SHATTERED THE WINDSHIELD AND LODGED OPEN, COMPLETELY BLOCKING MY VISION. I WAS ABLE THE SLOW DOWN AND PULL INTO THE LEFT BREAKDOWN LANE. HAD THIS HAPPENED TWO MINUTES EARLIER OR LATER I WOULD NOT HAVE HAD THE LEFT LANE OPTION. TWO MINUTES EARLIER THERE WAS A LEFT LANE MERGE AND TWO MINUTES LATER WAS A RAMP WITH NO BREAKDOWN LANE. I UNDERSTAND THIS PROBLEM HAS BEEN REPORTED BY OTHERS WITH THIS MAKE, MODEL AND YEAR. APPARENTLY THE PLASTIC CLIPS HOLDING THE HOODS ARE FAILING. THESE CARS NEED TO BE PULLED OFF THE ROAD ASAP BEFORE SOMEONE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733871July 14, 2015
POWER TRAIN
WHILE DRIVING WE SMELT SOMETHING BURNING, I PULLED OVER TO INSPECT UNDER THE CAR AND SAW SMOKE COMING FROM THERE. I WENT UNDER AND SAW THAT THERE WAS LIQUID COVERING THE CATALYTIC CONVERTER, I WIPED DOWN AS MUCH AS I COULD AND DROVE TO MY MECHANIC. HE PUT THE CAR ON THE LIFT AND WE TRACED TO WHERE TO LIQUID WAS COMING FROM. IT WENT TO THE FRONT LEFT AXLE BOOT, IT WAS RUPTURED CAUSING GREASE TO BE THROWN ON THE HOT CATALYTIC CONVERTER CAUSING THE SMOKE. THIS COULD HAVE EVOLVED INTO A FIRE IF I HAD NOT IMMEDIATELY STOPPED DRIVING AND WIPED DOWN THE CONVERTER. WE HAD TO CHANGE THE COMPLETE AXLE AND BOOT ASSEMBLY. UPDATE 9/15/15*CW UPDATED 11/16/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732734July 8, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
I WAS DRIVING MY 2007 SUBARU TRIBECA B9 TO WORK ON THE FREEWAY AT 65MPH WHEN THE HOOD FLEW OPEN AND SHATTERED MY WINDSHIELD. I WAS IN HEAVY RUSH HOUR TRAFFIC ON A 4 LANE MAJOR INTERSTATE. I COULD NOT SEE AT ALL. I WAS IN ONE OF THE MIDDLE LANES AND NEARLY CAUSED A MAJOR ACCIDENT WITH AN 18-WHEELER THAT WAS BEHIND ME AND HAD TO LOCK UP HIS BRAKES TO AVOID CRASHING INTO ME. I SEE THERE ARE SEVERAL COMPLAINTS OF THIS ISSUE AND THERE SHOULD HAVE BEEN A RECALL TO REPAIR THIS ITEM. I HAVE BEEN A HUGE SUBARU FAN FOR MANY YEARS AND THIS IS THE 3RD....AND LAST ONE....FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724441June 9, 2015
AIR BAGS
I AM NOT SURE WHAT HAPPEN. I PASSED OUT AND WHEN I CAME TO I WAS SITTING IN SOMEONES YARD. THERE WAS A LADY THAT SEEN IT ALL. I WENT OFF THE LEFT HAND SIDE OF THE ROAD THROUGH SOME HIGH GRASS AND TELEPHONE POLES. THEN SOME HOW I END ON THE RIGHT HAND SIDE OF THE ROAD MY CAR WAS TOTAL. I HAVE 6 OR 8 AIR BAGS AND NONE OF THEM DEPLOYED. MY SELT BELTS WAS GOOD. IF I DIDN'T HAVE IT ON, I AM NOT SURE HOW IT WOULD HAVE TURNED OUT. THE DOCTOR SAID I HAD A CONCUTSION WHERE MY HEAD WAS MOVING AROUND SO MUCH. MY BACK, CHEST AND LEG TO HIP AND NECK WAS HURTING.. I JUST WANT TO KNOW WHY DIDN'T MY AIR BAGS GO OFF.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10714975May 6, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE VEHICLE WAS PARKED AND TURNED OFF AND WHEN WE GOT NEAR IT WE COULD SMELL AN ELECTRICAL BURNING SMELL AND SAW SMOKE COMING FROM THE DRIVER SIDE REAR PUDDLE LIGHT. WE IMMEDIATELY OPENED THE HOOD AND STARTED DISCONNECTING THE BATTERY. BY THE TIME THE BATTERY WAS DISCONNECTED THERE WERE VISIBLE FLAMES COMING FROM THE PUDDLE LIGHT, AND SMOKE WAS COMING FROM UNDER THE DOOR THRESHOLD INSIDE THE VEHICLE AS WELL. THE FIRE DEPARTMENT WAS CALLED, AND CONFIRMED THAT THE FIRE WAS OUT BY THE POINT THAT THEY ARRIVED. WE PURCHASED THE VEHICLE 5 MONTHS AGO, AND WHILE RESEARCHING IT BEFORE PURCHASE WE READ ABOUT A RECALL FOR THE PUDDLE LIGHTS. BEFORE WE EVEN TOOK POSSESSION OF THE VEHICLE WE CALLED THE LOCAL SUBARU DEALER AND GIVE THEM THE VIN AND ASKED IF THE RECALL NEEDED TO BE PERFORMED, AND THEY STATED THAT IT DID NOT. AFTER THE FIRE THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHO THEN INFORMED US THAT THEY HAD NEVER HEARD OF THIS PROBLEM BEFORE. AFTER INSPECTING THE CAR THEY SAID THAT THEY WOULD ORDER NEW BULBS FOR THE PUDDLE LIGHTS, BUT MADE NO MENTION OF A RECALL. WE ARE WORRIED THAT SINCE THERE WAS SMOKE COMING FROM INSIDE THE CAR THAT OTHER THINGS MAY HAVE BEEN DAMAGED AS WELL, BUT THEY INSIST THAT ALL THAT NEEDS TO BE DONE IS TO REPLACE THE BULBS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10714679May 5, 2015
STRUCTURE:BODY
WHILE DRIVING ON A HIGHWAY AT 70 MPH, THE HOOD LATCH ON MY 2006 SUBARU B9 TRIBECA FAILED, CAUSING THE HOOD TO FLY UP AND SHATTER THE WINDSHIELD. LUCKILY, THERE WAS NOBODY NEAR ME AT THE TIME AND I WAS ABLE TO VEER OFF ONTO THE MEDIAN WITHOUT FURTHER INCIDENT. WHEN I HAD IT REPAIRED, THE BODY SHOP INSTALLED AN ENTIRELY NEW DESIGN FOR THE HOOD LATCH SYSTEM. IF SUBARU ALTERED THE DESIGN OF THE HOOD LATCH FOR REPAIRS, THEN IT SHOULD HAVE BEEN A RECALL FOR EXISTING CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706305April 17, 2015
SERVICE BRAKES
DROPPED OFF CAR FOR 45K MILE SERVICE AND WHILE ROTATING THE TIRES WAS WARNED THAT THE FRONT BRAKE ROTORS WERE SEVERELY WORN AND RUSTED AND PADS WORN AT 95%. THEY RECOMMENDED REPLACEMENT BECAUSE IF THE ROTORS WERE TO BE CUT, THEY WOULD FALL BELOW ACCEPTABLE SAFETY TOLERANCE. AS SUCH, THEY WERE REPLACED AND THOUGH WE HAD THE 7YR/70K MILE "GOLD PLUS" EXTENDED WARRANTY, THE ROTORS WERE NOT COVERED (OF COURSE) UNDER THE EXTENDED WARRANTY. THE TRIBECA IS OUR FIRST SUBARU HOWEVER, NOT OUR FIRST NEW CAR. WE HAVE A JEEP GRAND CHEROKEE WITH 98K MILES AND HAS THE ORIGINAL FRONT ROTORS AS DID OUR HONDA CR-V, CHEVY BLAZER AND FORD EXPLORER. ALL HAD ORIGINAL FRONT ROTORS WELL INTO THEIR RESPECTIVE 90-110K MILES. GOOD THING THAT THE SERVICE TECH CAUGHT THE PREMATURE RUST ON THE ROTORS AS THEY BOTH APPEARED TO BE CLOSE TO SEPARATING FROM THE CARRIERS. MY WIFE IS BEGINNING TO HAVE TRUST ISSUES WITH THE CAR NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693069March 9, 2015
POWER TRAIN
THERE IS A LARGE SHUDDER AT SLOW ACCELERATION. THE PROBLEM WAS SLIGHT TO BEGIN WITH HOWEVER, THE PROBLEM CONTINUES TO GET WORSE. DEALER HAS CONFIRMED THAT THE TORQUE CONVERTER IS NO GOOD, HOWEVER THEY WILL NOT REPLACE FOR FREE SINCE THE VEHICLE IS OUT OF WARRANTY. THROUGH MY INVESTIGATION, I FOUND THAT SUBARU DID A DESIGN CHANGE IN EARLY 2009 TO CORRECT THIS PROBLEM. UNFORTUNATELY, SUBARU HAS NOT ISSUED A RECALL FOR ALL DEFECTIVE TORQUE CONVERTERS IT HAS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684073February 18, 2015
STRUCTURE:BODY, VISIBILITY/WIPER
WE HAD BEEN ON THE ROAD FOR APPROXIMATELY AN HOUR AND 15 MINUTES, TRAVELING AT A SPEED OF APPROXIMATELY 55 MPH, WHEN SUDDENLY THE HOOD POPPED OPEN AND SMASHED INTO THE WINDSHIELD, LEAVING ME TO BLINDLY NAVIGATE, UNDER STRESS AND PRESSURE, TO THE RIGHT SHOULDER. MIRACULOUSLY, WE WERE NOT INJURED PHYSICALLY, BUT SUFFERED FROM SHOCK AND WERE QUITE DUMBFOUNDED OVER THE INCIDENT. WE HAVE SEEN NUMEROUS ACCOUNTS OF THIS SAME THING HAPPENING, AND WOULD LIKE TO KNOW WHY THERE HAS BEEN NO RECALL ON THE 2 HOOD LATCHES THAT FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682882February 12, 2015
VISIBILITY/WIPER, STRUCTURE:BODY
THE HOOD FLEW OPEN WHILE DRIVING ON THE EXPRESSWAY, SMASHING THE WINDSHIELD. I HAD TO MOVE OVER 3 LANES IN HEAVY SPEEDING TRAFFIC TO THE SHOULDER. I HAD MY STANDARD POODLE IN THE BACK SEAT. TRYING TO STAY CALM TO GET OVER ONTO THE SHOULDER. ANOTHER DRIVER STOPPED TO SEE IF WAS ALRIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671497January 9, 2015
SERVICE BRAKES
WHEN TEMPERATURE DROPS TO BELOW 10 DEGREES FAHRENHEIT, CAR BRAKES WILL NOT WORK FULLY. THEY WORK AT PARTIAL CAPACITY SO IT TAKES ABOUT 10 TIMES THE DISTANCE TO COME TO A STOP. THIS IS A SAFETY ISSUE AS THE CAR IS UNRELIABLY STOPPING FOR AT LEAST 5 MINUTES UNTIL THE BRAKES RESET AND START FULLY WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671042January 8, 2015
EXTERIOR LIGHTING
FRONT LOW BEAM HEADLIGHTS BURN OUT CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670327January 5, 2015
STRUCTURE:BODY
WHILE DRIVING AT APPROX 35MPH, HOOD OPENED AND CAME BACK FAR ENOUGH TO BREAK WINDSHIELD, COMPLETELY BLOCKING DRIVERS VIEW OF ROAD AND TRAFFIC NEAR A VERY BUSY INTERSECTION. UPON CLOSER INSPECTION, IT APPEARS PRIMARY HOOD LATCH FAILED AND SECONDARY SAFETY LATCH ALSO FAILED ALLOWING CONDITION TO EXIST. SECONDARY HOOD LATCH HAD BECOME DISCONNECTED FROM HOOD BUT STILL SECURELY LATCHED TO BODY OF VEHICLE. SECONDARY LATCH APPEARED TO HAVE BEEN ATTACHED TO HOOD WITH LIGHTWEIGHT PLASTIC TRIM RETAINERS WHICH BECAME BRITTLE WHEN COLD. OUTSIDE TEMPERATURE AT THE TIME OF INCIDENT WAS APPROX 10 DEGREES F. HOOD HAD BEEN OPENED EARLIER IN THE DAY THEN THE VEHICLE WAS OPERATED APPROX 10-15 MILES AT INTERSTATE AND CITY SPEEDS THEN PARKED FOR ~8 HOURS BEFORE INCIDENT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662109December 3, 2014
SUSPENSION, STEERING, ELECTRICAL SYSTEM
1) I HAVE REPLACED THE HEADLIGHT ON MY VEHICLE 22 TIMES SINCE PURCHASING NEW. 2) LOW TIRE LIGHT ILLUMINATES DAILY AND THE CAR HAS BEEN SERVICED NUMEROUS TIMES AT DEALER AT MY EXPENSE AND STILL NOT REPAIRED. CAUSING ME ANXIETY TO USE VEHICLE EVEN AFTER CHECKING TIRES FOR DAMAGE, WEIGHT AND EVEN GOING AS FAR AS REPLACING CAR. 3) RECEIVED RECALL REGARDING PUDDLE LIGHTS AND FIRE AND IT TOOK ALMOST 2 YEARS FOR DEALER TO FINALLY ACQUIRE PARTS ONLY AFTER THREATENING TO CONTACT LOCAL NEWS. 4) IN AUGUST WHEN SLOWING WITH OUT USE OF BREAKS AT 20 MILES PER HOME THE VEHICLE LUNGES FORWARD AS IF THE DOWN SHIFT MECHANISMS NOT FUNCTIONING PROPERLY, TOOK TO DEALER YET AGAIN TO BE INFORMED THAT THE BREAKS WERE GLAZED AND THIS TOOK THEM 4 DAYS TO PERFORM REPAIR, THEN UPON PICKING UP VEHICLE, THAT THEY WERE UNABLE TO SUPPLY LOANER AS REQUESTED WHEN MAKING APPOINTMENT WAS TOLD NEED ANOTHER $1,000.00 REPAIR TO THE RIGHT IDLE ARM ASSEMBLE THAT IS CAUSING THE VEHICLE TO LUNG, NUT NOT URGENT, WHEN I DO THE NEXT OIL CHANGE THEY CAN PERFORM THIS REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631379September 7, 2014
STRUCTURE:BODY, VISIBILITY/WIPER
WHILE DRIVING AT NIGHT ON A COUNTY ROAD AT APPROXIMATELY 50 MPH, THE HOOD LATCH DISENGAGED CAUSING THE HOOD TO FLIP OVER BACKWARD AGAINST THE WINDSHIELD. THE HOOD WAS OPENED THE DAY PRIOR, HOWEVER THE VEHICLE WAS OPERATED MULTIPLE TIMES WITHOUT INCIDENT PRIOR TO THE ACTUAL LATCH RELEASING. THE SAFETY LATCH DID NOT CATCH WHEN THE MAIN LATCH RELEASED, CAUSING SIGNIFICANT DAMAGE TO THE WINDSHIELD AND HOOD, AS WELL AS DAMAGING THE ROOF AND VEHICLE INTERIOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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