Saturn Outlook Complaints

1,352 consumer complaints on file.

#10267952May 7, 2009
VISIBILITY
DURING A SNOW STORM MY WINDSHIELD WIPERS STOPPED WORKING. WENT TO DEALERSHIP AND WIPER LINKAGE BECAME DETACHED FROM MOTOR SHAFT CAUSING IT TO BECOME INOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265911April 17, 2009
STEERING, POWER TRAIN, SEATS, STRUCTURE
SINCE I LEASED THIS VEHICLE, I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 6 TIMES. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR APPROXIMATELY 20 CALENDAR DAYS. THE CURRENT MILEAGE ON MY VEHICLE IS 18,654. MY VEHICLE HAS HAD PROBLEMS WITH STEERING, TRANSMISSION, AND THE ELECTRIC SEAT, BUT THE MAIN REASON THAT THE VEHICLE WAS BROUGHT IN FOR REPAIR ON EACH OF THE SIX VISITS IS AS FOLLOWS: WHEN RAINING, WATER APPEARS IN THE FOLLOWING LOCATIONS: (A) PASSENGER SIDE, 2ND COLUMN; (B) PASSENGER SIDE, DIRECTLY BELOW GLOVE COMPARTMENT; (C) PASSENGER SIDE, FLOOR AREA; (D) PASSENGER SIDE DOOR, FLOOR AREA DIRECTLY BELOW DOOR; (E) PASSENGER SIDE WINDSHIELD, DROPPING FROM TOP OF WINDSHIELD AREA ONTO DASHBOARD; (F) PASSENGER SIDE SEATBELT -- COMPLETELY SOAKING WET; (G) PASSENGER SIDE AIRBAG PLUG, WATER DRIPPING OUT FROM EDGES; (H) DRIVER SIDE SEATBELT; (I) DRIVER SIDE WINDOW. PLEASE NOTE THAT THIS DOES NOT HAPPEN EACH AND EVERY TIME IT RAINS; IT HAPPENS EVERY 2 TO 4 TIMES IT RAINS. THE LAST TIME IT WAS BROUGHT IN TO SATURN, SMOKE WAS POURING OUT FROM BELOW THE GLOVE COMPARTMENT AND THERE WAS A VERY BAD "ELECTRICAL" TYPE OF SMELL. THE HEADLINER HAS BEEN REMOVED A COUPLE OF TIMES; THEY HAVE VERIFIED THAT THERE IS DAMPNESS AND A WATER LEAK ABOVE THE HEADLINER, BUT THEY CANNOT REPLICATE OR DETERMINE THE SOURCE OF THE LEAKING. THE DEALERSHIP HAS INFORMED THAT AT THIS POINT THEY CAN DO NOTHING FURTHER TO DETERMINE THE SOURCE OF THE LEAK. THEY STATE THAT AN ENGINEER FROM SATURN MUST LOOK AT THE VEHICLE TO ATTEMPT TO DETERMINE THE PROBLEM. I HAVE WRITTEN TO SATURN AND THEY ARE SENDING SOMEONE OUT TO LOOK AT IT NEXT WEEK. IF IT CANNOT BE REPAIRED, I AM INSTITUTING LEMON LAW PROCEEDINGS. THE CAR REEKS OF MILDEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264305April 6, 2009
STEERING
WHILE DRIVING IN RAINY WEATHER, IF YOU DRIVE THROUGH STANDING WATER PUDDLES ALONG SIDE OF THE ROAD, THE WATER SPRAY WASHES UP ON THE BELTS AND YOU LOOSE STEERING ABILITY OF THE VEHICLE, YOU MUST MAN HANDLE THE STEERING WHEEL TO MAKE ANY TURNS, IT HAS BEEN BACK TO THE DEALER AND COVERS HAVE BEEN ADDED TO THE WHEEL WELLS, BUT THE PROBLEM STILL EXISTS, MAKING THIS A SAFETY AND POSSIBLE CRASH HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264063April 3, 2009
STEERING
SATURN 2008 OUTLOOK STEERING ISSUES. LOUD THUMPING/CLUNKING/GRINDING NOISE HEARD WHEN MAKING A TURN. HAD IT AT THE DEALER 3 TIMES NOW, THEY CAN'T DUPLICATE THE ISSUES SO NOTHING HAS BEEN DONE TO REPAIR. WHEN THIS HAPPENS THE CAR SKIPS WHEN TRYING TO TURN, I NEVER KNOW WHEN THIS IS GOING TO HAPPEN, BUT IT IS SCARY WHEN IT DOES. I AM WAITING FOR IT NOT TO MAKE THE TURN AND THE RESULT BEING AN ACCIDENT AND INJURIES. FROM WHAT I HAVE READ ONLINE, THERE ARE A LOT OF ISSUES WITH THE STEERING AND IN MOST CASES THE CAR BEING RETURNED AFTER MULTIPLE TRIPS TO DEALERSHIP WITHOUT REPAIR AND STATING THE PROBLEM CAN NOT BE DUPLICATED. MY DEALERSHIP HAS SUGGESTED WE OPEN A CASE WITH GM. LAST TIME OF STEERING ISSUE WAS 3/21/09, JUST GOT CAR BACK TODAY WITH NO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261252March 9, 2009
ELECTRICAL SYSTEM, STRUCTURE
2007 SATURN OUTLOOK ELECTRICAL SYSTEM RECALL. CONSUMER STATES THAT SHE IS ALSO HAVING A PROBLEM WITH HER VEHICLE LEAKING WATER IN THE DRIVER AND PASSENGER AREAS. *NJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258278February 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2008 SATURN OUTLOOK,SINCE NEW VEHICLE HAS HAD A PROBLEM WITH THE TRANSMISSION.IT OVER REVS WHILE IN THE PASSING MODE AND DOESN'T DOWN SHIFT UNTIL YOU COMPLETELY TAKE YOUR FOOT OFF THE GAS.WHEN ACCELERATING SOMETIMES IT TAKES SECONDS BEFORE ACCELERATING MAKING IT DANGEROUS TO MERGE INTO TRAFFIC.RECENTLY IT FEELS LIKE THE TRANSMISSION IS SLIPPING WHEN YOU ACCELERATE TO GO A UP A HILL. I HAVE TAKEN IT TO THE DEALER NUMEROUS TIMES AND ALL THEY SAY IS ALL THE COMPUTER CODES ARE CORRECT AND THEY CAN'T DUPLICATE THE PROBLEM,SO THERE'S NOTHING WRONG WITH THE VEHICLE. I EMAILED SATURN THIS WEEK AND THEY STATED THEY CONTACTED THE DEALER AND WERE TOLD THE CODES ARE UP TO DATE AND THEY ARE UNABLE TO DUPLICATED THE PROBLEM,SO I ACCOMPLISHED NOTHING. I GUESS THEY'LL WAIT UNTIL THE TRANSMISSION BLOWS UP OR THE VEHICLE IS OUT OF WARRANTY BEFORE THEY TAKE ANY ACTION.FROM THE BLOGS I HAVE READ ON THE INTERNET THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND SATURN TELLS EVERYONE THE SAME THING. I FEEL THIS IS A PROBLEM WITH THE VEHICLE AND THE CONSUMER IS GOING TO BE STUCK WITH THE COST OF REPAIRS ON THIS VEHICLE UNLESS THE US GOVERNMENT INTERVENES. MY VEHICLE ONLY HAS 8,769 MILES ON IT AND THE PROBLEM HAS BEEN THERE SINCE IT WAS NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252366December 20, 2008
STEERING
THERE IS A DISTINCT GROANING NOISE COMING FROM THE POWER STEERING SYSTEM. THE NOISE IS MOST PROMINENT WHEN THE CAR IS FULLY WARMED UP, BUT OCCURS NEARLY ANY TIME. WHEN THE STEERING WHEEL IS TURNED SLIGHTLY FROM CENTER IN EITHER DIRECTION, THE NOISE INTENSIFIES, AND A DISTINCT VIBRATION CAN BE FELT IN THE STEERING WHEEL, LEADING ME TO BELIEVE THERE IS SOME PROBLEM WITH THE POWER STEERING PUMP OR OTHER STEERING COMPONENTS. I HAD THE VEHICLE TO THE DEALER AND OF COURSE THEY CLAIMED THERE IS NO NOISE. I LEFT IT THERE FOR MULTIPLE PEOPLE TO TRY IT, AS MY ENTIRE FAMILY HEARS THE NOISE, BUT OF COURSE ONLY THE DRIVER CAN FEEL THE VIBRATION IN THE STEERING WHEEL. MY FEAR IS THAT WHATEVER COMPONENT(S) IS/ARE FAILING, THEY WILL TOTALLY FAIL ON THE HIGHWAY, EITHER COMPROMISING THE STEERING OR LEAVING OUR FAMILY STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251400December 10, 2008
SEATS:MID/REAR ASSEMBLY
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE SMALL CHILDREN IN THE VEHICLE ARE ABLE TO PULL THE LEVER OUT OF THE MIDDLE REAR SEAT IN THE VEHICLE. THIS CAUSES THE SEAT TO FALL BACKWARDS. THE CONTACT IS CONCERNED THAT IT MAY CAUSE POTENTIAL HARM IF THERE IS A CHILD SEATED IN THE BACK SEAT. ALSO, IN THE EVENT OF A CRASH, THE SEAT COULD COLLAPSE ON A CHILD SEATED IN THE THIRD ROW SEATS. THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THE SEATS WERE OPERATING NORMALLY. THE MANUFACTURER AGREED WITH THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 18,000. UPDATED 01/08/09. *LJ UPDATED 01/08/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247266October 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN IN DRIVE IT ROLLS BACK WHEN STOOPED IF THERE IS ANY ELEVATION. IT IS NOT CONSISTENT SO ROLL BACK IS UNEXPECTED CREATING POTENTIAL ACCIDENTS. SATURN CLAIMS THIS DEFECT TO BE IN ALL OUTLOOK AND NOTHING WILL DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243423September 25, 2008
AIR BAGS
THIS IS A SAFETY ISSUE NOT AN INCIDENT PASSENGER AIRBAG IS OFF WHEN 100 LB. DAUGHTER IN FRONT SEAT. THIS HAPPENS 95% OF THE TIME. ALSO, IS INTERMITTENTLY ON AND OFF WITH 127 LBS. DAUGHTER. THE CAR WAS CHECKED BY SATURN IN CATHEDRAL CITY(WHICH HAS CLOSED) AND GM ON VARNER RD IN INDIO. NEITHER FOUND ANY THING WRONG. I CALLED CUSTOMER SERVICE. THEY TOLD ME TO GO TO SATURN IN RIVERSIDE( AN HOUR AWAY) THEY FOUND THAT THE SENSOR WAS PUT IN INCORRECTLY. HOWEVER WHEN I GOT HOME THE PROBLEM STILL OCCURRED. I BROUGHT IT BACK TO RIVERSIDE. THE TECHNICIAN SAID HE RODE WITH A GIRL PROBABLY 125 LBS AND WHEN THEY WENT AROUND A CORNER SHE SLID AND THE LIGHT WENT OFF. I SAID SOMEONE WOULD SLIDE IN AN ACCIDENT OR YOU COULD TAKE A TURN AND HIT SOMETHING AND THE AIRBAG WOULD BE OFF. I ASKED HIM TO PUT THAT SHE SLID ON THE INVOICE BUT HE REFUSED AND SAID SHE WASN'T SEATING PROBABLY. HE KEPT TELLING ME CHILDREN ARE SAFER IN THE BACK SEAT. ISN'T EVERYONE? LEGALLY SHE HAS EVERY RIGHT TO BE THERE. SHE'S 12,5'4" AND 100. LBS. MY HUSBAND HAS A PONTIAC AND THE AIRBAG IS ON EVERY TIME SHE'S THERE. RECENTLY I WAS DRIVING ON THE FREEWAY WITH MY OLDER DAUGHTER AND THE INDICATOR WENT OFF. CUSTOMER SERVICE SAYS THEY CAN'T DO ANYTHING BECAUSE RIVERSIDE SAYS THERE'S NO PROBLEM. MY CHILDREN SEAT CORRECTLY BUT THE INDICATOR STILL GOES OFF OR NEVER COMES ON. THIS IS A SAFETY ISSUE THAT SATURN REFUSES TO CORRECT. THIS HAS BEEN GOING ON FOR MONTHS AND I AM APPROACHING 30,000 MILES WHEN MY WARRANTY WILL BE UP. REMEMBER IT TOOK 3 VISITS BEFORE ONE SHOP FOUND THE SENSOR PUT IN INCORRECTLY. I'D APPRECIATE ANY HELP ON THIS MATTER. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243321September 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HAS LAGS (CAR DOESN'T PICK UP SPEED WHEN ACCELERATOR IS PRESSED DOWN) AT SEVERAL DIFFERENT SPEEDS. MOST NOTICEABLE IS THE 40 MILE AN HOUR RANGE. SEVERAL TIMES I HAVE BEEN ATTEMPTING TO GET ON HIGHWAY AND NOT BE ABLE TO ADVANCE THE VEHICLE IN A SAFE MANNER. ONE TIME, A TRUCK WAS VERY CLOSE TO HITTING ME, BECAUSE IT TOOK ABOUT 2 SECONDS FOR MY VEHICLE TO RESPOND TO THE ACCELERATOR. DEALER HAS PERFORMED 3 SOFTWARE UPDATES (DEALER HAS ADMITTED THAT THESE UPDATES HAVE BEEN PROVIDED TO THE CONSUMER AND HAVE BEEN INSTRUCTED TO PERFORM THESE UPDATES) TO THE TRANSMISSION, BUT THE PROBLEM IS STILL OCCURRING AND THEY CLAIM THAT THERE'S NOTHING ELSE THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241903September 11, 2008
STEERING
POWER STEERING PUMP NEEDS REPLACED AFTER 38,000 MILES. NOISE STARTED @ 34,000 MILES. SEEMS TO BE AN ISSUES ON OTHER OUTLOOKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237990August 13, 2008
AIR BAGS:FRONTAL, FUEL SYSTEM, OTHER, UNKNOWN OR OTHER, ELECTRICAL SYSTEM, EQUIPMENT
PROBLEMS WITH PASSENGER AIRBAG - SOMETIMES IT WOULD SAY OFF WHEN A PASSENGER IS SEATED AND SOMETIMES IT WOULD SAY ON AND THEN TURN OFF AFTER SOME TIME. HAD TO HAVE WORK DONE ON THE FUEL PUMP, THEN THE DRIVE SHAFT WENT TO THE POINT WHERE IT CAR HAD TO BE TOWED. I WAS TOLD THAT THIS NEVER HAPPENS. CURRENTLY, THE CAR NOW KICKS BACK WHEN THE CAR IS FIRST MOVED FOR THAT DAY AND THE DASH BOARD WILL FLASH, EITHER, SPEED LIMITED TO 108PMH (WHEN PULLING OUT OF DRIVEWAY), PARK ASSIST IS OFF (WHEN IT IS ON),OR TRACTION CONTROL IS OFF (WHEN IT HAS NEVER BEEN TOUCHED) - THE CAR WILL ALSO SHUT OFF WITHOUT ME DOING SO. I HAVE TAKEN IT TO A SATURN DEALERSHIP AND THEY SAY THAT THEY CAN FIND ANYTHING WRONG WITH THE CAR. I AM CURRENTLY FIVE MONTHS PREGNANT AND I DO NOT FEEL SAFE IN THE CAR. WHEN THE CAR KICKS BACK IT HURTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236955August 4, 2008
AIR BAGS:FRONTAL
AFTER A CONTINUOUS PROBLEM WITH SEVERAL ITEMS ON OUR 2007 SATURN OUTLOOK IT WAS TAKEN TO DEALERSHIP. WHILE IN FOR REPAIRS WE TOLD THEM THE PASSENGER AIRBAG DID NOT WORK CONSISTENTLY. WE EVEN LATER SENT VIDEO SHOWING IT OFF WHEN A 130 LB PASSENGER WAS IN THE SEAT... AND THE CAR WAS GOING 50MPH DOWN THE ROAD. THEY STILL SAY IT IS WORKING PROPERLY. THE AIRBAG IS ON ONE MINUTE, THEN OFF... DEALER SAYS THERE ARE NO ERROR CODES, HOWEVER IT SHOULD BE ON WITH 130LB PERSON IN THE SEAT EACH AND EVERY TIME.. NOT JUST WHEN IT NOTICES THEY ARE THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233066July 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHEN THE CONTACT PURCHASED THE VEHICLE, THERE WAS A RECALL ON THE TRANSMISSION THAT WAS NEVER REPAIRED. WHILE DRIVING 65 MPH, SHE NOTICED TRANSMISSION FAILURE WHEN THE GEARS BECAME DIFFICULT TO SHIFT. THE VEHICLE WOULD ALSO REMAIN STUCK IN HIGH RPM'S WHILE ATTEMPTING TO SLOW DOWN. THE CONTACT STATED THAT THE VEHICLE SOUNDED AS IF IT WOULD EXPLODE. THE DEALER PERFORMED A COMPUTER UPDATE ON THE TRANSMISSION, BUT IT DID NOT REMEDY THE FAILURE. FURTHERMORE, A STRUT SPONTANEOUSLY BECAME BENT, WHICH CAUSED THE STEERING WHEEL TO JERK AT A 90 DEGREE ANGLE. THE DEALER REPAIRED THE STRUT. THE CONTACT SMELLED GASOLINE MULTIPLE TIMES COMING FROM HER VEHICLE. THE DEALER WAS UNABLE TO IDENTIFY THE ORIGIN OF THE SMELL AND COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 26,500 AND FAILURE MILEAGE WAS APPROXIMATELY 854.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226905May 7, 2008
VISIBILITY
WINDSHIELD WIPERS STOPPED MIDCYCLE WIPE AND WOULD NOT MOVE UP OR DOWN. THIS HAS OCCURRED TWICE NOW, THE FIRST TIME AROUND APRIL 12TH, 2008 AND NOW TODAY (MAY 7TH, 2008). AFTER THE FIRST INCIDENT THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR SERVICE, WHERE IT WAS DISCOVERED THAT THE LOCKING NUT BETWEEN THE WIPER MOTOR AND THE WIPER LINKAGE HAD COME LOOSE/OFF. THE INCIDENT TODAY CAUSED TWO NEAR MISS ACCIDENTS WHILE MY WIFE GOT THE VEHICLE OFF THE ROAD AND INTO A PARKING LOT AS WE ARE EXPERIENCING EXTREMELY HEAVY RAINFALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226441May 1, 2008
ENGINE AND ENGINE COOLING:ENGINE
AT ABOUT 2,000 MILES, ON 2/13/08, CHECK ENGINE LIGHT CAME ON OUT 2--8 SATURN OUTLOOK AND STATED IGNITION PROBLEM (CAM SENSORS). SATURN INDICATED BAD CAMS (DUAL). THEY REPLACED THEM AND BASICALLY REBUILT THE ENTIRE TOP OF MY ENGINE. 2 WEEKS LATER, THE TENSIONER PULLING SNAPPED OFF WHILE I WAS DRIVING, CAUSING LOSS OF STEERING, ELECTRICAL, COOLING, ETC. CAR TOWED. SATURN REPLACED PARTS AND DENIED RELATED TO CAM REPLACEMENT. NOW AT 4,400 MILES ON 5/1/08 CHECK ENGINE LIGHT CAME ON AGAIN. ONSTAR DIAGNOSTICS CALLED AND STATED SAME TROUBLE CODE AS 2/13/08 (CAM SENSORS). WILL CALL SATURN REGIONAL REP. WHO HANDLED OUR COMPLAINT THE FIRST TIME TOMORROW. NOTE: OUR COUSIN HAS SAME SUV BUT THE GMC (ACADIA) WHO HAD THE EXACT SAME PROBLEM WITH THE CAMS ONE MONTH AGO BUT AT 200 MILES. BACK IN MARCH, THE SERVICE DEPT. AT OUR DEALER ALSO SAID WE WERE THE 2ND OR 3 SATURN OUTLOOK THEY REPLACED THE CAMS ON THIS YEAR (2008). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225933April 28, 2008
SEAT BELTS
ON APRIL 11, 2008 AT APPROXIMATELY 8:00 P.M. I STOPPED AT COSTCO (WEST HOMESTEAD, PA) FOR FUEL. MY WIFE WAS IN THE PASSENGER SIDE FRONT SEAT WITH THE SEAT BELT ON AND MY SON WAS IN THE 2ND ROW PASSENGER SIDE SEAT WITH THE SEAT BELT ON. THE ENGINE OF MY 2008 SATURN OUTLOOK AWD - XR WAS OFF. MY SON WAS WATCHING A DVD ON THE OUTLOOK'S CEILING MOUNTED PLAYER. HE DECIDED TO CHANGE THE DVD AND DEPRESSED THE RELEASE BUTTON ON THE SEATBELT (LOCATED TO HIS LEFT). THE BUCKLE RELEASED AND HIT HIM IN THE LEFT SIDE OF HIS HEAD AT WHICH TIME MY SON PULLED DOWN ON THE SECTION OF THE SEATBELT COMING FROM THE B POST CEILING TO REATTACH THE BELT BUCKLE AT WHICH TIME THE SEATBELT MADE A LOOP ROUND HIS HEAD AND TIGHTENED AROUND HIS THROAT. HE IMMEDIATELY SAID TO MY WIFE, " MOM, I THINK I HAVE A PROBLEM HERE." SHE REACHED BACK AND PLACED HER HAND BETWEEN THE SEAT BELT AND THE FRONT OF HIS THROAT. THERE WAS ONLY ROOM FOR HER TO GET HER INDEX, MIDDLE AND RING FINGER IN. MY WIFE YELLED " YOUR SON IS STUCK, WE CAN'T GO YET." I WALKED AROUND TO THE PASSENGER SIDE OF THE OUTLOOK TO SEE MY WIFE HOLDING THE SEALTBELT FROM GETTING TIGHTER AROUND MY SON'S NECK. I TRIED TO PULL DOWN ON THE SEAT BELT FROM THE B POST LOCATION, BUT THE MECHANISM WOULD NOT RELEASE THE BELT FORWARD, ONLY BACKWARDS INTO THE HOUSING (WHICH WOULD STRANGLE MY SON). THERE WAS INSUFFICIENT SLACK IN THE BELT TO PERMIT ME TO SIDE IT OVER MY SON'S HEAD. I ASKED MY WIFE TO CALL ONSTAR. SHE GOT A REPRESENTATIVE ON THE LINE WHO ASKED IF WE WANTED HER TO CALL EMERGENCY RESPONDERS. I TOLD HER THAT I WAS A FIREFIGHTER CERTIFIED IN BASIC VEHICLE RESCUE AND ASKED HER TO GET A TECHNICAL SATURN EXPERT ON THE LINE WHO COULD INSTRUCT ME HOW TO RELEASE THE SEAT BELT. ONSTAR COULD NOT PROVIDE AND EXPERT. AT THAT POINT MY SON STARTED TO PANIC. I HAD COSTCO ATTENDANT, FRED FUNAIOCK CUT THE SEAT BELT AT THE FLOOR LEVEL WITH SCISSORS TO RELEASE THE BELT FROM AROUND MY SON'S THROAT. ONSTAR INCIDENT #1111608558. PICTURES TAKEN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10220379March 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE AN 08 SATURN OUTLOOK THAT WILL ROLL BACK WHILE IN DRIVE ON ANY KIND OF INCLINE. MY WIFE HAS ALMOST HAD A FEW ACCIDENTS IN THE VEHICLE BECAUSE OF THIS, BUT SATURN REFUSES TO FIX THE PROBLEM. THEY SAY IT IS JUST THE WAY THE VEHICLE WORKS AND THAT IS IT. THEY ALSO TOLD ME THAT THERE IS NO RECALL YET SO THEY CAN NOT HELP ME. SOMETHING SEEMS VERY WRONG TO ME, MY FAMILIES LIVES ARE IN DANGER IN THIS VEHICLE BUT SATURN DOES NOT CARE BECAUSE ENOUGH PEOPLE HAVE NOT COMPLAINED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219403February 28, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT NOTICED THAT THE BACKGROUND ON THE INSTRUMENT PANEL GAUGES WAS EXTREMELY DIM WITH HIGHLIGHTED NUMBERS THAT PREVENTED HIM FROM SEEING THE INDICATOR. THE DEALER STATED THAT THEY HAVE NOT RECEIVED ANY REPORT SO THEY COULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 3,500 AND CURRENT MILEAGE WAS 7,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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