Saturn Outlook Complaints

1,352 consumer complaints on file.

#10376978January 17, 2011
EXTERIOR LIGHTING
THE LOWBEAM HEADLIGHT WIRING HARNESS MELTED AFTER ABOUT 2 YEARS OF USAGE. AFTER LOOKING THE PASSENGER LOWBEAM HEADLIGHT WIRING HARNESS WAS ALSO MELTED. THIS IS A 2008 OUTLOOK XE AND I WOULD NOT HAVE EXPECTED TO SPEND $300 FOR THIS IF THE PARTS FAIL BECAUSE THE MANUFACTURER DIDN'T USE HEAVY ENOUGH WIRE OR PLACED IT IN A BAD PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376813January 15, 2011
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING MY SATURN OUTLOOK 2008 TO GO ONTO THE HIGHWAY. AS I ACCELERATED, THE GAS PEDAL/TRANSMISSION GOT STUCK AND THE RPM STAYED @5000 RPM FOR ABOUT 8 SECONDS DURING MY ATTEMPT TO BRAKE THE VEHICLE. ONCE THE RPM LET UP WE HEARD A LOUD THUMP NOISE AND THEN THE CAR WAS ABLE TO GET UNSTUCK. IT TOOK ABOUT 8+ SECONDS FOR THE BRAKES TO ACTUALLY TAKE OVER. THIS HAS OCCURRED AT LEAST 4 TIMES. NO REPAIRS HAVE BEEN MADE FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376818January 15, 2011
EXTERIOR LIGHTING
WIRE HARNESS ON 2008 SATURN OUTLOOK HAS 'MELTED'. BEEN SEARCHING ON THE INTERNET AND THIS SEEMS TO BE A FREQUENT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376697January 14, 2011
EXTERIOR LIGHTING
MY 2007 SATURN OUTLOOK XE HEADLIGHTS STARTED GOING OUT BUT THEN ON AND THEN WENT COMPLETELY OUT SIMULTANEOUSLY WITH IN A FEW WEEKS. WHEN I RESEARCHED ON THE INTERNET ON HOW TO CHANGE THE LAMP, I FOUND THAT THE WIRING HARNESS FOR THE HEADLIGHTS ON ALL MODEL YEARS OF SATURN OUTLOOK, GMC ACADIA, BUICK ENCLAVE, AND CHEVROLET TRAVERSE HAVE A SIMILAR PROBLEM OF THE HEADLIGHT WIRING HARNESS MELTING AND FAILING. THERE IS A TECHNICAL SERVICE BULLETIN CONCERNING THE DEFECT ( SATURN TSB #09-08-42-004) STATING THAT THE HARNESS SHOULD BE REPLACED (WITH THE SAME HARNESS, SO THE PROBLEM CONTINUES) AND NYOGEL GEL SHOULD BE USED AT THE ELECTRICAL CONNECTION POINT. THE MELTING WIRING HARNESS IS A FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376733January 14, 2011
ELECTRICAL SYSTEM
I HAVE A 2007 SATURN OUTLOOK THAT I WILL BE REPLACING THE HEADLIGHT WIRING HARNESS FOR THE THIRD TIME ON THE DRIVERS SIDE. BOTH SIDES WERE REPLACED BY SATURN IN EARLY 2009 WHILE THE VEHICLE WAS UNDER WARRANTY. SINCE THAN I HAD TO REPAIR BOTH SIDES IN EARLY 2010. NOW ITS 2011 AND THE DRIVERS SIDE HAS GONE OUT AGAIN. THE WIRING HARNESS KEEPS MELTING SO I NEED TO FIX THEM EVERY YEAR. THIS IS A SAFETY CONCERN SINCE THEY SEEM TO GO OUT VERY CLOSE TOGETHER. GM DEALERS WANT TO CHARGE 400 DOLLARS FOR THE REPLACEMENT OF ONE. IT TAKES ME APPROXIMATELY 4 HOURS TO MAKE THE REPAIR ON ONE SIDE DUE TO THE EXTENSIVE WORK INVOLVED IN GETTING TO THE HEADLIGHT ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375511January 10, 2011
EXTERIOR LIGHTING
2008 SATURN OUTLOOK WIREHARNESS FOR LOW BEAM HEADLIGHT BURNT AND MELTED TO THE HEADLIGHT. MELTED THE CAP THAT PROTECTED HALOGEN BULB AND THE CONNECTION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10375330January 9, 2011
EXTERIOR LIGHTING
HAD A PROBLEM WITH MY DRIVERS SIDE HEADLIGHT AT ABOUT 23,000 MILES. I TOOK IT IN TO BE REPAIRED AND THEY HAD TO REPLACE THE WIRING HARNESS. I HAVE READ OF MANY SIMILAR COMPLAINTS AND I THINK GM SHOULD REPLACE ALL OF THE HARNESSES ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375214January 8, 2011
ELECTRICAL SYSTEM
OVERHEATING OF LOW BEAM HEADLAMP WIRING CAUSING MELTING OF PLASTIC COMPONENTS. HEADLAMPS WILL LOOSE ELECTRICAL CONNECTION AND ALL LAMP LIGHT WILL BE LOST. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375224January 8, 2011
EXTERIOR LIGHTING
2008 SATURN OUTLOOK, PASSENGER SIDE LOW BEAM HEADLIGHT IS ON AGAIN, OFF AGAIN. I REPLACED THE LIGHT BULB, AND USED THE CORRECT "BULB GREASE" IN THE SOCKET, BUT THE WIRE HARNESS THAT POWERS THE LIGHT BULB LOOKS TO BE TOO LIGHT IN GAUGE TO POWER THE HEADLIGHT. THE BULB WILL LIGHT SOMETIMES, BUT THEN GO OUT FOR EXTENDED PERIODS OF TIME, INDICATING A SHORT SOMEWHERE IN THE WIRING HARNESS. THE AMOUNT OF TIME THAT THE HEADLIGHT IS OUT HAS INCREASED INCREMENTALLY OVER TIME. THE PROBLEM BEGAN ABOUT 7 MONTHS AGO, WHILE THE VEHICLE HAD ABOUT 34000 MILES ON IT, AND I HAD ASSUMED IT WAS A FAULTY LIGHT BULB. I NOW HAVE OVER 39000 MILES ON THE TRUCK, AND AM READING OF A SIMILAR PROBLEM THAT OTHER OWNERS OF THE SAME VEHICLE ARE EXPERIENCING. I AM AFRAID THAT IF I BEGIN EXPERIENCING THE SAME LIGHT FAILURE ON THE DRIVER'S SIDE, I WILL LOSE ALL VISIBILITY AT NIGHT. WITH 39000 MILES NOW ON THE TRUCK, I AM OUT OF WARRANTY, AND DREAD SEEING THE COST OF A REPLACEMENT WIRE HARNESS, AFTER HAVING REPLACED THE BULB THROUGH THE WHEEL WELL. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375041January 7, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE FRONT RIGHT HID LOW BEAM WENT OUT FOR THE THIRD TIME IN 6 MONTHS. THE WIRING HARNES MELTED AGAIN DESTROYING AN EXPENSIVE BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375087January 7, 2011
EXTERIOR LIGHTING
I RECENTLY PURCHASED A 2009 SATURN OUTLOOK. I HAVE HAD IT FOR A LITTLE OVER 2 MONTHS AND THE PASSENGER SIDE LOW BEAM HEADLIGHT WENT OUT. MY HUSBAND AND I PURCHASED A REPLACEMENT BULB AND WERE FINALLY ABLE TO GET IT CHANGED ONLY TO DISCOVER THAT THE HARNESS WAS MELTED AND THE NEW BULB WOULDN'T WORK. I SAW WHERE QUITE A FEW OTHER PEOPLE HAVE POSTED THE SAME COMPLAINT. I DON'T KNOW HOW LIKELY IT IS THAT THIS COULD CAUSE SERIOUS PROBLEMS. IT SEEMS AS THOUGH IF SOMETHING IS CAUSING ENOUGH HEAT TO MELT THE HARNESS THAT IT COULD POSSIBLY GENERATE ENOUGH HEAT TO CAUSE A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375018January 6, 2011
EXTERIOR LIGHTING
HEADLIGHT WIRING HARNESS MELTED ON 2007 SATURN OUTLOOK. FAULTY PRODUCT--OEM HEADLIGHTS. DEALER INDICATED HAS REPLACED MANY MELTED WIRING HARNESSES FOR THE HEADLIGHTS ON THE GMC ENVOY, SATURN OUTLOOK, AND THE BUICK ENCLAVE. THIS IS A FIRE HAZARD THAT SHOULD BE RECALLED. CONSUMERS NOT PROTECTED FOR SAFETY OR FINANCIALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373950January 3, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT BECAME INOPERATIVE, WIRE HARNESS REPLACED DUE TO REPAIR DESCRIPTION OF "MELTING". NO INCIDENT FOR APPROX 9 MONTHS. DRIVER SIDE HEADLIGHT BECOMES INOPERATIVE INTERMITTENTLY DURING DRIVING. HAND ADJUSTMENT OF WIRE HARNESS TEMPORARILY ALLOWS HEADLIGHT TO FUNCTION. PASSENGER SIDE HEADLIGHT BEGINS TO FAIL IN SAME INTERMITTENT WAY AS DRIVER SIDE HEADLIGHT. LOSS OF HEADLIGHT WHILE DRIVING, DRIVING BECOMES HAZARDOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373765January 2, 2011
EXTERIOR LIGHTING
HAVE REPLACED PASSENGER SIDE HEADLIGHT BULB 3 TIMES IN TWO YEARS. AFTER LAST REPLACEMENT LASTED TWO DAYS I GOT UP INSIDE THE HEADLIGHT ASSEMBLY (AN ALMOST IMPOSSIBLE TASK) TO SEE THAT THE WIRING INSIDE THE SOCKET WAS MELTED AND BURNT AWAY. I SUSPECT THAT THE WIRE SHIELDING LEADING TO THE SOCKET WAS NEVER THERE, FROM THE FACTORY. IT APPEARED THAT THE WIRE WAS LEFT UNSHIELDED AND ARCD OUT AGAINST THE METAL SOCKET RETAINER. THE PLASTIC COMPONENTS ARE ALL BUT MELTED AWAY FROM THIS GROUNDING. I WENT TO THE GM DEALER I MADE PURCHASE FROM AND HAVE BEEN TOLD THERE IS A "SERVICE ADVISORY", BUT NO RECALL. FURTHER, I'VE WAS TOLD THAT THEY ARE SEEING "A TON" OF THESE. I WAS TOLD OF DISASSEMBLY OF THE FRONT END TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. LASTLY, THE COST MIGHT EXCEED $300. THIS IS AN UNREASONABLE EXPENSE FOR SOMETHING THAT SHOULD BE AS SIMPLE AS CHANGING A BULB. I AM LEFT WITH NO RECOURSE BUT TO ATTEMPT TO REPAIR THE WIRING MYSELF WITH THE BEST PARTS I CAN FIND. I CAN ONLY WONDER WHAT THE OTHER HEADLIGHT IS DOING UNDER THERE. I FEAR THAT THE FIRE HAZARD IS REAL AND TANGIBLE. I HAD UNDERSTOOD THAT SATURN'S REPUTATION WAS OUTSTANDING FOR CUSTOMER SERVICE AND SUPERIOR PRODUCT ENGINEERING. BUT WE LOYAL SATURN OWNERS SEEM TO BE ON OUR OWN NOW. AT LEAST THOSE OF US WITH MILEAGE OVER 36,000 MILES. WHAT I WOULD LIKETO SEE IS GM STAND BEHIND THIS PRODUCT WITH SUCH AN IMPORTANT COMPONENT AS HEADLIGHT SAFETY AND POTENTIAL FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374410January 2, 2011
STEERING
WHILE ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL LOCKED UP FOR A FEW SECONDS. I HAD NO CONTROL OVER THE VEHICLE. THIS HAS HAPPENED SEVERAL TIMES AND IT HAS ALWAYS BEEN IN WET, RAINY WEATHER. IT APPEARS THAT WATER IS SPLASHING ON THE BELTS WHICH CAUSES A TEMPORARY LOSS OF STEERING. WHILE RESEARCHING THE PROBLEM, I'VE COME ACROSS SEVERAL OTHER OWNERS WHO HAVE HAD THE SAME ISSUE. GM HAS NOT OFFERED A SOLUTION, SINCE MY DEALERSHIP CANNOT 'REPLICATE THE PROBLEM' WHILE THE CAR IS IN SERVICE. IF NOTHING IS DONE ABOUT THIS DESIGN FLAW, THE RESULT WOULD BE A SERIOUS CRASH AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373279December 29, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2008 SATURN OUTLOOK WIRING HARNESS ON HEADLIGHT OVERHEATED AND HEADLIGHT NO LONGER WORKS. ALREADY HAD AT SERVICE CENTER TWICE. PAID FOR REPLACEMENT HEADLIGHT WHICH WENT OUT A DAY OR TWO LATER; THEN PAID FOR A DIAGNOSIS. ALREADY PULLED OVER TWICE BY LAW ENFORCEMENT FOR HAVING HEADLIGHT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373244December 29, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT MERGED ONTO THE HIGHWAY AND ACCELERATED UP TO 70 MPH TO GET ON THE HIGHWAY. THE VEHICLE THEN LOCKED INTO THAT SPEED AS IF THE CRUISE CONTROL WAS ON. THE CONTACT TRIED TO SHIFT INTO A LOWER GEAR BUT THE VEHICLE DID NOT SLOW DOWN. THE CONTACT THEN SHIFTED INTO NEUTRAL, USED THE BRAKES TO SLOW DOWN AND TURNED THE VEHICLE OFF. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372696December 28, 2010
EXTERIOR LIGHTING
MY 2007 SATURN OUTLOOK BURNS OUT HEADLIGHTS (WHICH ARE VERY EXPENSIVE) WITH ALARMING FREQUENCY. THE DEALERSHIP TELLS ME THAT IT IS BURNING OUT WIRING HARNESSES WHICH COST SEVERAL HUNDRED DOLLARS EACH TIME A REPLACEMENT IS NECESSARY. THROUGH RESEARCH, I KNOW THAT OTHERS ARE EXPERIENCING THIS SAME FAILURE OF AN (OBVIOUSLY) CRITICAL COMPONENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372557December 27, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK. WIRING HARNESS MELT SHUTTING DOWN THE HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372247December 23, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
PASSENGER SIDE HEADLIGHT OUT ON THE 2008 SATURN OUTLOOK. WENT OUT ONE DAY, A FEW DAYS LATER STARTED WORKING AGAIN. NOW IS OUT FOR GOOD ON "LOW BEAM" WILL WORK FOR "HIGH BEAMS". *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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