Saturn Outlook Complaints

1,352 consumer complaints on file.

#10434214November 4, 2011
EXTERIOR LIGHTING
THE LOW BEAM ON THE DRIVERS SIDE QUITE WORKING, WE REPLACED BULB AND NOW NEITHER LOW BEAM WILL WORK. WE HAVE BEEN TOLD IT IS THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434242November 4, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
COMPLETE LOSS OF LOW BEAM HEADLIGHTS UNDER SIMILAR OR IDENTICAL CIRCUMSTANCES AS OTHER VOQS AND VARIOUS WEBSITES FORUMS. INSPECTION REVEALED MELTED WIRING HARNESS CONNECTORS INSIDE THE HEADLAMP ASSEMBLY AT THE LOW BEAM HEADLAMP BULB. VEHICLE DATE OF MANUFACTURE 10-2007. NO KNOWN BODY WORK. PASSENGER LOW BEAM HEADLIGHT CONNECTOR IS NOT MELTED AS BAD AS THE DRIVER SIDE LOW BEAM HEADLIGHT CONNECTOR. APPEARS TO BE COMING PREDOMINANTLY FROM THE BLACK WIRE GOING INTO THE CONNECTOR. ALL INSULATION IS MELTED AWAY. CONNECTOR MELTED AND BRITTLE THAT IT FELL APART REMOVING THE BULB. BULB PART # APPEARS TO BE H11, 12V 55W U 64211 L+DOT. OSRAM. GERMANY E1 25S. W0 Q3. DRIVER HEAD LIGHT ASSEMBLY CASTING DATE SEPTEMBER 2007. PART NUMBER 25876413, WHICH APPEARS TO HAVE BEEN SUPERSEDED. APPEARS MANUFACTURED UNDER AUTOMOTIVE LIGHTING WITH NUMBER LH HAL 6143101907C2824. THE INSIDE CONNECTOR AREA OF THE BULB ITSELF ALSO APPEARS MELTED. THE BULB IS AVAILABLE FOR INSPECTION. THE HEADLAMP ASSEMBLY IS STILL IN USE ON THE VEHICLE AFTER RECEIVING A PIGTAIL SPLICE REPAIR AND NEW BULB. THE PASSENGER SIDE HEADLAMP IS NOW WORKING AND HAS RECEIVED NO REPAIRS. UPDATED IVOQ 11/29/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433901November 2, 2011
ELECTRICAL SYSTEM, VISIBILITY
MY SATURN OUTLOOK BEGAN TO FAIL ELECTRICALLY LAST WEEK. . . RESULTING IN A DIAGNOSIS OF CLOGGED SUNROOF DRAINS. I HAVE READ TO GREAT EXTENT HOW THIS IS A SPECIFIC DEFECT OF THESE SATURN (NOW GM) VEHICLES AND YET THE DEALERSHIP WILL NOT CLAIM ANY RESPONSIBILITY?! I AM BLOWN AWAY BY THE ALMOST $2000 PRICE TAG TO FIX WHAT IS IN EFFECT THEIR FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433792November 1, 2011
EXTERIOR LIGHTING
THE DRIVERS SIDE HEADLAMP FAILED. I PURCHASED A NEW LAMP WITH A DIRECT REPLACEMENT, SAME WATTAGE AND TYPE. DURING REPLACEMENT, I NOTICED THAT THE CONNECTOR WAS DISCOLORED AND PLASTIC WAS STARTING TO MELT. I CLEANED THE CONNECTOR AND REPLACED THE LAMP. TWO WEEKS LATER THE SAME LAMP FAILED. THE CONNECTOR WAS MELTED FURTHER, RENDERING IT UNUSABLE. I HAD TO REPLACE THE CONNECTOR ASSEMBLY. THE WIRE IS VERY THIN AND I HAVE READ OTHER REPORTS THAT THE WIRES HAD MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433812November 1, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLIGHT WIRING HARNESS MELTED ON PASSENGER SIDE DAYTIME DRIVING LAMP - MUST REPLACE ENTIRE HARNESS ($40). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433888November 1, 2011
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT/DAYTIME RUNNING LAMP PLUG WIRING MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433562October 29, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
RIGHT HEADLAMP BURNT OUT OCTOBER 2009. HAD REPLACED BAD BULB AND THEN FAILED AGAIN IN NOVEMBER 2009. TOOK TO DEALERSHIP AND WAS TOLD THEY REPLACED THE HARNESS AND BULB DUE TO HARNESS BEING MELTED. NOW RIGHT HEADLIGHT FAILED AGAIN 10-22-11. THIS IS A BIG SAFETY CONCERN IN THAT YOU CAN'T JUST SWAP OUT THE BULB BUT YOU HAVE TO PULL OFF THE FRONT BUMPER JUST TO REPLACE THE BULB. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433503October 28, 2011
EXTERIOR LIGHTING
MY PASSENGER HEADLIGHT DOENS'T WORK REPLACE HEADLIGHT (NOT AN EASY TASK) STILL DIDN'T WORK. CALLED THE DEALER THEY SAID WOULD HAVE TO TAKE OFF THE BUMPER TO REPLACE THE LIGHT. I CAN'T UNDERSTAND WHY SHOULD NEED TO TAKE THE CAR TO DEALER FOR REPLACEMENT OF A LIGHT. HAVE READ ABOUT THE SME PROBLEMS PEOPLE SRE HAVING WITH THERE LIGHTS. THE HARNESS APPARENTLY BURNED OUT AND NOW IT WILL COST A SMALL FORTUNE TO GET FIXED SINCE I'M OUT OF WARRANTEE. PLEASE LOOK INTO IT IS VERY DANGEROUS TO HAVE THE LIGHT TO GO OUT WHILE DRIVING. THANK YOU. THINK THERE SHOULD BE A RECALL TO HAVE THE HARNESS REPLACED. THANKS *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432993October 27, 2011
EXTERIOR LIGHTING, VISIBILITY, ELECTRICAL SYSTEM
THE HEADLIGHTS WENT OUT WHILE I WAS DRIVING HOME IN THE EARLY EVENING, REDUCING MY VISABILITY AND THE ABILITY FOR OTHERS TO SEE MY VEHICLE. FORTUNATELY, IT WASN'T NIGHT YET AND I WAS STILL ABLE TO NAVIGATE HOME, HOWEVER HAD IT BEEN JUST AN HOUR LATER IT WOULD HAVE BEEN COMPLETELY DARK AND SIGINIFICANTLY MORE UNSAFE FOR THIS INCIDENT TO HAVE OCCURRED. THE WIRING HARNESS IS A KNOWN DEFECT BY GM AND STEPS SHOULD BE TAKEN TO REMEDY IT. THIS CAN CREATE UNSAFE ROAD CONDITIONS FOR SATURN OUTLOOK DRIVERS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433044October 27, 2011
ELECTRICAL SYSTEM
PASSENGER SIDE HEADLAMP WIRING HARNESS FOUND MELTED DURING HID LAMP REPLACEMENT. THIS IS A FIRE HAZARD. IT APPEARS THE MELTED WIRE WAS DUE TO A DESIGN\MANUFACTURING DEFECT IN THAT THE WIRING GOING TO THE HID HEADLAMP NEEDS TO BE MADE FROM A LARGER GAUGE. ALSO, THERE IS NOT ENOUGH SLACK IN THE BULB ASSEMBLY TO EASILY REPLACE THE BULB. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432803October 25, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE EXTERIOR HEADLIGHTS WERE REPLACED NUMEROUS TIMES. THE DEALER DIAGNOSED THAT THE WIRES HAD MELTED, CAUSING A SHORT. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED, BUT THE DEFECT RECURRED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10432596October 24, 2011
EXTERIOR LIGHTING
HEADLIGHT ON DRIVERS SIDE HAS FAILED 5 TIMES SINCE 7/7/2010. AWFUL TO CHANGE. MUST REMOVE TIRE & FENDER COVER. IT MUST BE A WIDESPREAD PROBLEM SINCE A COMPANY NAMED, "RACING LAB" OFFERS AN UPGRADE KIT HEAVY DUTY MODEL KYO-PNP-WH-H11. THE UPGRADE KIT OFFERS PROTECTION FROM FACTORY HEADLIGHT CONNECTOR FROM MELTING AND BURNING OUT THE HALOGEN HEADLIGHT BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432506October 23, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LAMP WIRING HARNESS WAS MELTED DUE TO POOR WIRING AND THIN WIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430756October 19, 2011
EXTERIOR LIGHTING
THE LEFT LOW BEAM HEADLIGHT HAD TO BE REPLACED ABOUT 3 WEEKS AFTER WE BOUGHT VEHICLE. IT IS NOW A YEAR AND A HALF LATER AND THE LIGHT IS OUT AGAIN. THE LIGHT THEY TOOK OUT WASN'T EVEN BAD, SO IT IS A PROBLEM WITH THE WIRING HARNESS AND VERY EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430618October 18, 2011
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE THE HEADLIGHT WIRING HARNESS 4 TIMES IN 5 YEARS BECAUSE THE WIRING MELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430632October 18, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
UPON INSPECTION, I NOTICED THAT THE PASSENGER FRONT HEAD LAMP WAS INOPERATIVE. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT WIRING HARNESS HAD MELTED AND CAUSED THE BULB TO FAIL. HE THEN ADDED THAT THE OTHER HEAD LAMP WOULD SOON FAIL. THE VEHICLE WAS REPAIRED AT AN EXPENSE OF$ 360.00. THE FAILURE MILEAGE WAS 40,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430646October 18, 2011
EXTERIOR LIGHTING
MY RIGHT HEADLIGHT BURNED OUT AND WE REPLACED IT AFTER A HUGE STRUGGLE AS IT IS VERY DIFFICULT TO GET TO. THEN ABOUT A MONTH LATER, MY LEFT HEADLIGHT BURNED OUT, SO WE REPLACED IT WITH THE SAME DEGREE OF DIFFICULTY. HOWEVER, WHEN I REPLACED THIS ONE, THE HARNESS (?) OR COMPONENT YOU PUT THE BULB IN APPEARED BLACK AND "BURNT". MY HEADLIGHT WORKED FINE FOR ABOUT A WEEK AND IT BURNED OUT AGAIN. I HATE TO KEEP REPLACING HEADLIGHTS IF THERE IS A PROBLEM WITH THE HARNESS, WHICH IS EVIDENT BY SEARCHING ON THE INTERNET FOR INFORMATION ABOUT REPLACING THE HEADLIGHTS IN THE SATURN OUTLOOKS. IT TAKES A GREAT DEAL OF TIME AND EFFORT JUST TO GET TO THE BULB CHANGED ONLY TO HAVE IT CONTINUE TO BURN OUT AFTER A VERY SHORT PERIOD OF TIME. I REALLY BELIEVE THERE SHOULD BE A RECALL ON THESE HEADLIGHT HARNESSES AS THE COMPANY SHOULD FIX THE PROBLEM. I HAVE CONTACTED SATURN AND WAS TOLD I WOULD HAVE TO PAY TO TAKE IT TO A GMC DEALER AND HAVE AN EVALUATION DONE ON THE VEHICLE. I AM VERY UPSET WITH GM ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430662October 18, 2011
EXTERIOR LIGHTING
HEADLIGHT WENT OUT -STARTED TO CHANGE LIGHT AND IT CAME BACK ON. WENT OUT AGAIN AND TOOK TO THE CAR TO THE DEALER FOR REPAIR -IT WAS NOT HEADLIGHT - WIRING HARNESS/WIRING MELTED AND EXPOSED THE WIRING. THIS PROBLEM IS SO COMMON IN SATURN OUTLOOKS THAT I WAS ABLE TO DO AN INTERNET SEARCH AND TELL THE DEALER THE SERVICE BULLETIN NUMBER OF THE PROBLEM. THIS PROBLEM IS NOT FROM USE, ABUSE, BUT FROM A FLAW IN WIRING THAT I FEEL IS A SAFETY ISSUE. A RECALL NEEDS TO BE ISSUED BEFORE MORE PROBLEMS/FIRES OCCUR AND RESULTS IN SERIOUS INJURY. ALSO -- IT WILL BE ONE WEEK AGO TOMORROW SINCE THE DEALER ORDERED THE PARTS AND STILL HAVE NOT RECEIVED THEM. MY VEHICLE HAS NO FRONT HEADLIGHT - I HAVE FOUR CHILDREN AND NEED TRANSPORTATION LARGE ENOUGH FOR 6 SO WE HAVE TO DRIVE IT UNSAFELY WITHOUT A HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430429October 17, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON 8/26/2011, I REPLACED MY DRIVERS SIDE HEADLIGHT BULB AND NOTICED A BURNT WIRE SMELL BUT DID NOT NOTICE ANYTHING VISUALLY, APPROXIMATELY ONE MONTH LATER I NOTICED THAT MY LIGHT WAS OUT AGAIN THE NEXT DAY I BOUGHT A NEW BULB. I STARTED THE PROCESS OF CHANGING OUT THE BULB BUT NOTICED IT WAS BACK ON SO I STOPPED. A FEW DAYS LATER THE BULB WAS OUT AGAIN SO I CHANGED THE BULB AND NOTICED THAT THE BURNT SMELL WAS VERY BAD AND THE PLUG ON THE WIRE HARNESS AND THE WIRE INSULATION HAD MELTED. I HAVE READ MANY COMPLAINTS FOR THIS ISSUE AT HTTP://WWW.SATURNFANS.COM/FORUMS/SHOWTHREAD.PHP?T=165895&GOTO=NEXTOLDEST , HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=818.80 AND OTHERS. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS INJURED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430473October 17, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVERS SIDE LOW BEAM WENT OUT. KNOWN PROBLEM. ITS ALL OVER THE FORUMS. MANY CASES OF THE SAME ISSUE. SUPPOSEDLY IT IS THE WIRING HARNESS GOING TO THE HEADLAMP. THERE HAS BEEN CASES OF IT MELTING WHICH COULD CAUSE FIRE. SATURN/GM DOESN'T CARE. CONTACTED NUMEROUS DEALERS AND EVERY ONE OF THEM IS TRYING TO RIP ME OFF. WHAT DOES IT TAKE TO GET A RECALL ON THIS? DEATH? GM NEEDS TO MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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