Saturn Outlook Complaints

1,352 consumer complaints on file.

#10487795December 9, 2012
POWER TRAIN
TRANSMISSION SLIPPED VERY BADLY SWITCHING FROM SECOND TO THIRD GEAR. THANKFULLY WAS IN A POPULATED AREA CLOSE TO HOME AND WAS ABLE TO LIMP INTO A PARKING LOT. ONCE PUT IN PARK, WOULD NO LONGER SHIFT OUT OF PARK AND HAD TO BE FLAT TOWED TO A GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487405December 5, 2012
POWER TRAIN
MY WIFE HAD BEEN EXPERIENCING SUDDEN ACCELERATION AND REVVING OF ENGINE AT STOP LIGHTS AND THEN THE TRANSMISSION FAILED AND LEFT HER STRANDED AT THE SIDE OF THE ROAD. WE HAVE HAD THIS REPAIRED BUT THE PROBLEM PERSISTS AND WE DON'T KNOW WHEN THE TRANSMISSION WILL FAIL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486716December 2, 2012
STEERING
LOUD NOISE EMITTING FROM HOOD WHILE DRIVING IN THE PAST, THEN WHILE DRIVING STEERING BECAME VERY STIFF MAKING IT IMPOSSIBLE TO STEER MY CAR SAFELY. I CONTACTED GM CUSTOMER CARE WHO INFORMED ME THAT THERE IS NOT A CURRENT RECALL ON THE STEERING ALTHOUGH AFTER RESEARCHING I HAVE FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THE STEERING PROBLEMS LEADING TO UNSAFE DRIVING. I BEG YOU TO INVESTIGATE THE NUMEROUS COMPLAINTS AND REPAIR RECORDS FROM GM ABOUT THE EXCESSIVE NUMBER OF COMPLAINTS, ACCIDENTS AND INJURIES CAUSED BY THE DEFECTIVE STEERING MECHANISM. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486738December 2, 2012
POWER TRAIN
MY TRANSMISSION ON MY 2008 SATURN OUTLOOK WENT OUT AND WAS REPLACED (WITH A BRAND NEW TRANSMISSION) UNDER WARRANTY IN APRIL 2012. IT IS GOING OUT AGAIN AND THE WARRANTY IS EXPIRED, NOVEMBER 2012. WHEN I BOUGHT THE TRUCK, THE DEALER WAS TRYING TO PUSH AN EXTENDED WARRANTY ON ME, STRESSING OVER AND OVER THAT IT COVERED THE TRANSMISSION, SO OBVIOUSLY HE KNEW MY TRUCK WOULD HAVE FUTURE TRANSMISSION PROBLEMS. MY TRUCK STILL HAD A WARRANTY, AND WITH MY TRUCK BEING ONLY 2 YEARS OLD, I OPTED NOT TO BUY IT, TRUSTING THAT SATURN WAS A REPUTABLE DEALER. BIG MISTAKE TRUSTING SATURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486747December 2, 2012
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
TRANSMISSION SLIPS AND CAR BUCKS,SHUTTERS, AND SKIPS AT A RPM AT AROUND 1400-1600 RPM'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486756December 2, 2012
AIR BAGS
STARTED UP VEHICLE AND "SERVICE AIR BAG" INDICATOR MESSAGE AND LIGHT CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486660December 1, 2012
STEERING
IT WAS RAINING (WHICH IS VERY COMMON IN MY STATE). I SLOWED TO MAKE A RIGHT TURN. HALF WAY THROUGH MY TURN, MY STEERING FAILED. I COULD NOT COMPLETELY TURN MY WHEEL TO MAKE A SAFE/LEGAL TURN. THANKFULLY I TURNED ONTO A 4 LANE ROAD, AS I ENDED UP IN THE LEFT LANE. HAD IT BEEN JUST A 2 LANE ROAD, I WOULD HAVE SLAMMED INTO ONCOMING TRAFFIC! I WAS NOT DRIVING RECKLESSLY, I SAFELY SLOWED DOWN AS I APPROACHED MY TURN AND DURING MY TURN, WHICH IS PROBABLY WHAT SAVED MY FAMILY'S LIVES AS WELL AS OTHER DRIVERS ON THE ROAD. HAD I BEEN GOING FASTER, I PROBABLY WOULD NOT HAVE BEEN ABLE TO AVOID AN ACCIDENT. I CONTACTED MY DEALERSHIP, AND TO MY SURPRISE, THIS IS A KNOWN ISSUE WITH SATURN OUTLOOKS. WHAT WAS EVEN MORE MIND BOGGLING WAS THE FACT THAT IT IS NOT CURRENTLY A SAFETY RECALL. THEY MADE ME FEEL LIKE IT WAS NOT SAFE FOR ME TO EVEN DRIVE MY VEHICLE ANYMORE AND MY ONLY OPTION WAS TO PAY OUT OF POCKET TO "UPGRADE WHEEL WELL LINERS." I HAVE BEEN RESEARCHING THIS ISSUE ONLINE, AND SOME PEOPLE HAVE EVEN STATED THAT AFTER UPGRADING THEIR LINERS, THEY STILL ENCOUNTER THE SAME PROBLEM. I AM WORRIED FOR THE SAFETY OF MY FAMILY. PLEASE LOOK INTO THIS PROBLEM. I FEEL THAT GM/SATURN NEED TO OWN UP TO THIS AND RECTIFY THE PROBLEM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486409November 29, 2012
POWER TRAIN
TRANSMISSION STARTED SHIFTING HARD BUT WAS NOT DOING IT ALL THE TIME, I TOOK A FRIEND HOME BACKED OUT OF HIS DRIVEWAY AND THE VEHICLE STARTED BUCKING AND JUMPING AND NOT SHIFTING WHEN I GOT ABOUT A BLOCK DOWN THE ROAD THE CHECK ENGINE LIGHT COME ON AND IT WOULD NOT SHIFT OUT OF 1ST GEAR, I TOOK IT TO A PARTS STORE AND HAD THE SCANNER PUT ON IT AND IT COME UP WITH THE CODE PO796 WHICH IS THE 3-5 PRESSURE PLATE, THIS SUV HAS NEVER PULLED OR TOWED ANYTHING SO THERE SHOULD BE NO REASON WHY IT WENT OUT. MY PREVIOUS SUV WAS A SATURN OUTLOOK 2007 AND THE 3-5 WAVE PLATE WENT OUT OF IT, IT IS PRETTY CLEAR THAT THERE IS A DEFECT FROM THE FACTORY ON THESE PLATES AND THEY ARE UNSAFE THIS REPAIR HAS COST ME 3400.00 AND I JUST BOUGHT THE SUV IN JULY, THIS IS SOMETHING THAT NEEDS TO BE LOOKED INTO AND INVESTIGATED BECAUSE IT IS PRETTY CLEAR THAT THE PLATES ARE DEFECTIVE AND GM NEEDS TO STAND BEHIND THESE WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486504November 29, 2012
POWER TRAIN
WHILE DRIVING APPROXIMATELY 35 MILES PER HOUR ON THE ROAD, THE CAR SUDDENLY DECELERATED TO 25 MILES PER HOUR AND WOULD ACCELERATE PAST 25 MPH. WE THEN DROVE 25 MPH IN PRIMARILY 35 MPH SPEED LIMIT ROADS BACK HOME. FORTUNATELY, WE WERE LESS THAN 10 MILES FROM OUR HOME. THE CAR WILL NOT DRIVE IN REVERSE EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486085November 26, 2012
POWER TRAIN
WHILE DRIVING , SUDDENLY THE SATURN OUTLOOK XR 2008 WOULDN'T GO ABOVE 30 MILES PER HOUR. WHEN IT WAS SWITCHED FROM THE AUTOMATIC TRANSMISSION TO MANUAL TRANSMISSION, IT WOULD NOT CHANGE ABOVE GEAR #3. IN ADDITION, WHEN TRYING TO PARK, IT WAS FOUND THAT REVERSE GEAR WOULDN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485972November 25, 2012
POWER TRAIN
WE PULLED UP TO AN INTERSECTION, STOPPED, AND WHEN WE TRIED TO PROCEED THE VEHICLE WOULD NOT MOVE. THE ENGINE WOULD REV BUT THE TRANSMISSION WOULD NOT HOOK UP. WE WERE STRANDED AT THE INTERSECTION FOR SEVERAL MINUTES WHILE OTHER VEHICLES DODGED AND DARTED AROUND OURS, IT WAS A VERY UNSAFE SITUATION FOR MY FAMILY AND THE OTHERS AROUND US! AFTER MANY ATTEMPTS WE WERE ABLE TO GET THE VEHICLE TO THE SHOULDER AND HAD IT TOWED FROM THERE. I HAVE MADE FURTHER EFFORTS TO GET THE VEHICLE TO MOVE BUT THE TRANSMISSION WILL NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485980November 25, 2012
POWER TRAIN
8/17/2011 - J0511 HEAD,CYLINDER LEFT BANK REPLACED AS THERE WAS EXCESSIVE PLAY IN CAMSHAFTS R & R MOTOR ASSY REPLACE BANK 2 CYLINDER HEAD AND NEW TIMING CHAIN RE-INSTALLED. 01/11/2012 - 3-5 REVERSE CLUTCH PLATE REPLACED TRANSMISSION SLIPPING INTO 3RD GEAR,TRANSMISSION REBUILT. 02/20/2012 LEAK WAS FOUND IN FRONT TRANSMISSION CONNECTOR AREA, SEAL WAS REPLACED & RECHECKED. ON 12/01/2012 TRUCK GOING BACK INTO SHOP FOR TRANSMISSION LEAK AGAIN AND CLUNKING NOISE. GM NEEDS TO RESOLVE THIS PROBLEM WITH THE TRANSMISSION, THEY NEED TO STAND BEHIND THEIR PRODUCT AND GO AHEAD AND RESOLVE THIS ISSUE IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485436November 21, 2012
POWER TRAIN
ON SEPTEMBER 05, 2012 WHILE DRIVING ON THE HIGHWAY WITH MY FAMILIES IN THE VEHICLE. I WAS DRIVING AT 55 MPH. THE VEHICLE SUDDENLY STARTED TO ACCELERATE AND THE RPM RISE UP VERY HIGH AND VERY QUICKLY. I TRY TO STEP ON THE BRAKE BUT IT DID NOT SLOW THE VEHICLE DOWN. I HAD TO STEP ON THE BRAKE A COUPLE OF TIME BUT DID NOT SLOW THE VEHICLE DOWN. IT SPEED OFF FOR APPROXIMATELY A QUARTER MILES BEFORE IT SLOW DOWN AND THE RPM CAME DOWN. I WAS TERRIFIED OF HOW THE VEHICLE SUDDENLY ACCELERATES OUT OF CONTROL. AFTER THE SUDDEN ACCELERATION THE TRACTION CONTROL LIGHT AND THE SERVICE STABILITRAK WARNING LIGHT CAME ON. THERE IS ALSO A HUMMING NOISE COMING OUT OF THE ENGINE OR THE TRANSMISSION. THE TRACTION CONTROL / SERVICES STABILITRAK WARNING LIGHT WENT OFF AFTER TURNING THE ENGINE OFF. THIS HAPPEN THREE TIME TO ME WITH THE SAME VEHICLE. I WROTE TO GM AND GM REFUSED TO DO ANYTHING TO HELP ME OR LOOK INTO THE THESE ISSUE. I HOPE THAT WITH MY COMPLAINT AND ALL OF THE OTHER COMPLAINTS FROM ALL OF THE OTHER GM VEHICLE OWNERS, SOMETHING COULD BE DONE ABOUT THESE ISSUE. I TOLD GM THAT THIS IS A SERIOUS SAFETY ISSUE THAT I AM HAVING WITH MY 2008 SATURN OUTLOOK XR AWD AND GM TOLD ME TO GO SCREW MYSELF. THAT IS SOO SAD, CONSIDERING THIS IS THE HOLIDAY AND ME AND MY FAMILIES HAVE NO TRANSPORTATION TO GO ANYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485183November 19, 2012
STEERING, FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
I BROUGHT A SATURN OUTLOOK IN 2009 AND HAD NUMEROUS ISSUES SIMILAR TO WHAT HAS BEEN DETAILED IN THIS WEBSITE. - BOTH HEADLIGHTS FAILED TO WORK - ONE COVERED UNDER WARRANTY & COST OF SECOND ONE REIMBURSED BY GM UNDER THE RECALL - STARTER FAILED - COVERED UNDER WARRANTY - FAILED WATER PUMP AT 73K - I PAID FOR REPLACEMENT - STEERING GEAR AND PUMP REPLACEMENT BECAUSE THE STEERING LOCKS UP AT LOW SPEED @ 78K MY THIRD VEHICLE BUT FIRST GM AND THE EXPERIENCE WITH SATURN/GM HAVE BEEN FRUSTRATING. I SEE OTHERS HAVE EXPERIENCED SIMILAR FAILURE ON THIS MODE. DOCUMENTING THESE VEHICLES FOR FUTURE USE OR POSSIBLE HELP FROM GM OR DOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485071November 18, 2012
ELECTRICAL SYSTEM
MY DRIVER SIDE HEADLIGHT (LOW BEAM) WAS WORKING INTERMITTENTLY. FINALLY IT STOPPED WORKING. I BOUGHT A NEW BULB AND WAS REPLACING IT THIS WEEKEND. WHILE REMOVING THE OLD BULB, I SAW THAT ONE WIRE HAD PULLED OUT OF THE SOCKET. I LOOKED CLOSER AT THE SOCKET AND REALIZED THAT IT WAS MELTED. THERE WERE ALSO BURN MARKS ON THE BULB PLUG AND A GREEN PLASTIC PIECE. TO MY KNOWLEDGE, THIS IS AN OEM PART. THE PART SAYS PHILLIPS H11 LL AND MADE IN GERMANY. IT ALSO SAYS 55 W, 12 V. THIS WOULD IMPLY ALMOST 5 A OF CURRENT, WHICH SEEMS ALOT FOR THE VERY SMALL WIRING SIZE. WHILE TRYING TO FIND A REPLACEMENT SOCKET, I FOUND OUT THAT THIS SEEMS TO BE A VERY COMMON PROBLEM ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484743November 15, 2012
POWER TRAIN
WAS DRIVING AND CAME TO STOP. AS I STARTED TO ACCELERATE CAR DID NOT EXCEED 25 MILES PER HOUR. VEHICLES STARTED GOING AROUND ME. GOT HOME AND CHECKED FLUID LEVELS RESERVOIR WAS EMPTY... ADDED FLUID TEST DROVE CAR, STILL NOT GO OVER 25 MILES PER HOUR, TOOK TO DEALER. HAD JUST PURCHASED VEHICLE 8/31/12. DEALER STATES IT IS OUT OF WARRANTY AND WILL CHARGE $500 TO TAKE OUT TRANSMISSION AND DO DIAGNOSTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484510November 13, 2012
ENGINE, POWER TRAIN
IN JUNE OF 2011 MY SATURN SUDDENLY STARTED STICKING IN 2ND GEAR ON AN INTERSTATE HIGHWAY. THERE WERE 37000 MILES N THIS VEHICLE. I WAS ABLE TO EXIT AND MAKE IT TO A GM DEALERSHIP WHERE THE VEHICLE WAS DIAGNOSED WITH A BROKEN 3-5WAVE PLATE WHICH WAS REPAIRED UNDER WARRANTY. NOW 15 MONTHS LATER I WAS DRIVING AT 45 MILES PER HOUR AND THE VEHICLE SUDDENLY REVVED TO 5000RPM AND SLOWED TO ABOUT 10 MILES PER HOUR. THE VEHICLE WAS TOWED TO A GM DEALERSHIP AND THE CONTROL MODULE AND SOLENOID VALVE NEED REPLACEMENT. THERE ARE NOW 52500 MILES ON THIS VEHICLE. THIS IS A KNOWN PROBLEM AND GM HAS MADE NO PLAN TO RECALL THE VEHICLE FOR TRANSMISSION ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484007November 12, 2012
POWER TRAIN
OUR TRANSMISSION WENT OUT ON 20 JULY 2012. IT WAS UNDER A 5YR/ 100,000 MILES WARRANTY. IT HAD 87000 MILES AT THAT TIME. IT WAS 2 MONTHS PAST THE 5 YR PART OF THE WARRANTY. GM WAS NO HELP IN THE REPAIR BECAUSE OF THIS. THEY KNOW THIS TRANSMISSION IS A KNOWN PROBLEM YET REFUSE TO ACKNOWLEDGE IT. I FEEL IT SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483986November 11, 2012
POWER TRAIN
THE VEHICLE'S TRANSMISSION FAILED AS I ATTEMPTED TO ACCELERATE. I COASTED TO A STOP AT A RED LIGHT. THE VEHICLE WAS THEN PUSHED, THROUGH A BUSY INTERSECTION, TO A GAS STATION. IT WAS LATER TOWED TO A DEALER FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483913November 10, 2012
POWER TRAIN
VEHICLE CAME OUT OF GEAR AND STOPPED MOVING. COULD NOT PUT IT IN FORWARD OR REVERSE. GM MECHANIC DIAGNOSED IT AS A BAD WAVE PLATE, ALLEGEDLY BY ONLY LOOKING AT THE DRAINED TRANSMISSION FLUID WHICH CONTAINED SUBSTANTIAL FILINGS. RESEARCH ONLINE HAS REVEALED COUNTLESS COMPLAINTS THAT ARE SIMILAR, SOME HARROWINGLY MORE DANGEROUS, HAVING TO DO WITH SUDDEN UP OR DOWN SHIFTING AND REVVING AT SPEED. GM HAS ISSUED TSB 09-07-30-012A WHICH STATES THAT THE WAVE PLATE IS TO BE REPLACED WHEN ANY TRANSMISSION WORK IS DONE. PLEASE FOLLOW ONE SUCH FORUM DESCRIPTION AND SUBSEQUENT DISCUSSIONS BY SIMILARLY EFFECTED SATURN OUTLOOK OWNERS AT HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=2396.0 . YOU WILL SEE ON SATURN OUTLOOK FORUM GENERAL DISCUSSIONS PAGE THAT THE TRANSMISSION PROBLEM IS THE MOST COMMONLY POSTED TOPIC. THERE ARE SIMILAR RESULTS AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F171273/419!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.F171273%20OUTLOOKDRIVER#MSG419 . ALSO EFFECTED ARE THE OTHER GM VEHICLES WITH THE SAME TRANSMISSION: 2008-2009 BUICK ENCLAVE 2008-2009 CHEVROLET EQUINOX, MALIBU 2009 CHEVROLET TRAVERSE 2007-2009 GMC ACADIA 2007-2009 PONTIAC G6 2008-2009 PONTIAC TORRENT 2007-2009 SATURN AURA, OUTLOOK 2008-2009 SATURN VUE ALL EQUIPPED WITH 6T70/75 6-SPEED AUTOMATIC TRANSMISSION (RPOS MH2, MH4, MH6 OR MY9). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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