Saturn Outlook Complaints

1,352 consumer complaints on file.

#10536418August 20, 2013
AIR BAGS, ELECTRICAL SYSTEM, VISIBILITY/WIPER
DRIVING DOWN THE HIGHWAY AT 60MPH WHEN CAR SLOWED DOWN TO 10-15MPH. HAD TO PLACE MY EMERGENCY LIGHTS ON IN ORDER NOT TO GET HIT BY PASSING VEHICLES AND MOVE TO THE EMERGENCY LANE. I HAD TO TURN OFF THE CAR IN ORDER FOR THE ACCELERATOR TO WORK AGAIN. AFTER THE FIRST INCIDENT THE VEHICLE KEPT ON STALLING. TOOK THE VEHICLE TO THE DEALER AND IT TURNS OUT ITS THE THROTTLE BODY THAT'S MALFUNCTIONING. THE WARRANTY I PURCHASED DOES NOT COVER THIS TYPE OF PART, I DON'T EVEN HAVE A YEAR WITH THIS VEHICLE. IN DOING MY RESEARCH I FIND OUT THAT THERE HAS BEEN AN INVESTIGATION ON THIS VEHICLE ON FORESAID PROBLEM AROUND THE TIME I PURCHASED THE VEHICLE. THE INVESTIGATION IS STILL OPENED. INVESTIGATION NUMBER PE13-003. THE FORD DEALERSHIP IS CHARGING ME CLOSE TO $700 IN ORDER TO GET THIS PART FIXED. THEY DID NOT PROVIDE THIS INFORMATION TO ME I HAD TO LOOK IT UP MY SELF. THEY ALSO DID NOT PROVIDE ME WITH A RENTER CAR I HAD TO PURCHASE ONE ON MY OWN. ITS JUST UNFAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535348August 14, 2013
SERVICE BRAKES
DRIVING ON HIGHWAY WHEN WARNING APPEARED "TRACTION CONTROL OFFLINE" "SERVICE STABILITRAK". MY HUSBAND HAD RECEIVED THE SAME WARNING TWO DAYS EARLIER. SO WE TOOK IT TO THE SATURN DEALERSHIP. THE TECH ASKED US IF WE DROVE "TWO FOOTED" IE BRAKING AND ACCELERATING AT THE SAME TIME. WE DO NOT DO THAT. WE WERE THEN ADVISED THAT THE SENSORS FOR THE POSITION OF THE BRAKE PEDAL NEEDED TO BE REPLACED THE PART WAS ONLY $11.40 BUT WE WERE CHARGED FOR 2 HOURS OF LABOR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535409August 14, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING TO CHURCH ON AUG. 11, 2013 WITH MY 3 YEAR OLD AND 11 YEAR OLD NIECE AND NEPHEW. THE CAR WAS RUNNING FINE. WENT DOWN A HILL AND THE CAR WAS HAVING PROBLEMS WITH THE GAS AND THEN THE CHECK ENGINE LIGHT CAME ON. I WAS AT A STOP SIGN AND I WAS TURNING RIGHT. THE RPMS WENT UP LIKE I WAS GOING REALLY FAST AND THEN REALIZED I WAS NOT GETTING THE GAS I SHOULD HAVE BEEN GETTING. I HAD TO STOP IN THE MIDDLE OF THE ROAD WITH A CAR BEHIND ME AND TURN AROUND. I WAS SO NERVOUS I DIDN'T KNOW IF ANY OTHER CAR WAS COMING BECAUSE I COULD BARELY GO IN REVERSE. I WAS ABLE TO GET THE CAR BACK HOME BY GOING 40 MPH WITH THE RPMS BETWEEN 4 AND 5. IT WAS BY THE GRACE OF GOD THAT I WAS ABLE TO RETURN HOME SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535402August 14, 2013
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I JUST PURCHASED THE VEHICLE. I WENT OUT OF TOWN WITH THIS VEHICLE AND HAD TO STOP AT SOME PLACE I DIDN'T KNOW. THEY HOOKED THE VEHICLE AND FOUND OUT IT WAS A CYLINDER MISFIRE. WITHIN THE FIRST 2 WEEKS OF PURCHASING THE VEHICLE THE CHECK ENGINE LIGHT CAME ON. WHEN FOUND IT OUT WAS A CYLINDER MISFIRE I TRIED CALLING THE DEALERSHIP AND LETTING THEM KNOW WHAT HAPPENED WITH THE CAR. THE PLACE THAT CHECKED CLEARED THE SERVICE LIGHT. LESS THAN TWO WEEKS LATER WENT TO DEALERSHIP AND WAS INFORMED THAT THEY WOULD NOT CHECK IT BECAUSE THE LIGHT WASN'T ON. IN JULY, A FEW MONTHS OF HAVING THE VEHICLE THAN I HAD THE STABILITY TRACK COME ON AS WELL AS THE BRAKE LIGHT. WENT TO DEALERSHIP AND THEY CHECKED AND TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT BUT THE BRAKE FLUID WAS HALF EMPTY. THEY PUT SOME BRAKE FLUID IN VEHICLE AND TOLD ME TO GO TO GM. GM TOLD ME THAT IT WAS THE MASTER BOOSTER CYLINDER WITHOUT LOOKING AT THE VEHICLE AND TOLD ME IT WOULD BE LIKE ALMOST $700 TO FIX IT. SO LESS THAN TWO WEEKS GO BY AND I DROVE THE VEHICLE AND IT WAS HAVING A HARD TIME BEFORE THIS WITH THE CAR GETTING SOME GAS. BEGINNING OF AUG, I START DRIVING IT TO CHURCH AND THE CHECK ENGINE LIGHT CAME ON AND THE CAR WAS BARELY MOVING. IT WAS IN RPMS OF 4-5 AND I WAS ONLY GOING 60 MPH, TRYING TOO. I HAD MY NIECE AND NEPHEW IN THE CAR AND THEY NEW SOMETHING WAS WRONG WITH THE CAR. THE CAR WOULD BARELY GO IN REVERSE AT THIS TIME. NOW THE CAR WILL NOT GO IN REVERSE AT ALL. THE CAR HAS ONLY 55,654 MILES ON IT. THIS IS A SAFETY ISSUE AND NEEDS TO BE FIXED AND RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535130August 13, 2013
STEERING
ON OUR 08 OUTLOOK, THE POWER STEERING JUST "GAVE OUT", WHENEVER IT FELT LIKE- BE IN THE MIDDLE OF A SHARP TURN, U TURN, OR GOING ON/OFF AN EXIT RAMP. THERE WAS NO WARNING (GROANING, WHINING, ETC. FROM THE PUMP), YOU SUDDENLY WOULD LOSE POWER STEERING. THIS IS EXTREMELY DANGEROUS. I CONTACTED THE DEALERSHIP- IT APPARENTLY WASN'T COVERED UNDER THE POWER TRAIN (????WHY?). I TRIED ALL OF THEIR "FIXES"- FLUSHING THE FLUID OUT WITH NEW, PUTTING SYNTHETIC IN, FILLING SLIGHTLY ABOVE AS RECOMMENDED. IT FINALLY BOILED DOWN TO A NEW POWER STEERING PUMP. RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535139August 13, 2013
STEERING, WHEELS
BOUGHT THIS VEHICLE USED IN NOVEMBER OF 2012. NOTICED THAT THE STEERING WHEEL IS NOISY (A SQUEAKY NOISE). EVENTUALLY WHEN I DO U-TURNS THE STEERING WHEEL GETS STIFF BUT STILL MANAGEABLE TO STEER THE VEHICLE ALTHOUGH IT'S TOTALLY STIFF TO TURN. THEN LATELY MOST OF THE TIME WHEN GOING IN AND OUT OF A PARKING LOT IT SEEMS I TOTALLY LOST THE POWER STEERING OR PERHAPS THE POWER STEERING LOCKS UP BECAUSE IT'S REALLY HARD TO TURN THE STEERING WHEEL. BROUGHT IT TO A FORMER SATURN DEALER AND THEY SAID THE POWER STEERING PUMP AND RACK IS BUSTED AND NEEDS TO GET REPAIRED. THEIR QUOTE TO REPLACE THE PARTS AND LABOR IS ABOUT $1,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534419August 9, 2013
ELECTRICAL SYSTEM
WE HAVE OWNED THIS 2008 OUTLOOK SINCE IT WAS NEW, WE ARE THE ORIGINAL OWNERS. IT WAS PRINCIPALLY GARAGED UNTIL RECENTLY. AFTER ANY RAIN WATER CAN BE HEARD SLOSHING OVER YOUR HEAD AND THE FLOOR GETS WET. ON SEVERAL OCCASIONS ELECTRICAL ISSUES HAVE STARTED HAPPENING. VARIOUS LIGHTS COME ON THE DASH AND THE RADIO WILL TURN ON BY ITSELF. I AM CONCERNED THAT THE WATER LEAKING IN IS CAUSING ELECTRICAL SHORTS WHICH COULD CAUSE A FIRE OR CAUSE THE AIRBAG SYSTEM TO FAIL. THIS IS A KNOWN PROBLEM AND THIS MUCH WATER ENTERING THE DASH COULD CAUSE A CATASTROPHIC FAILURE RESULTING IN INJURIES. WATER IS ENTERING FROM THE SUNROOF AND DOES NOT DRAIN PROPERLY. GM HAS A TSB THAT SPEAKS OF DRAIN TUBES THAT NEED TO BE EXTENDED. I DO NOT THINK THAT IS THE ISSUE BECAUSE, IF IT WAS, IT WOULD HAVE LEAKED SINCE IT WAS NEW. THIS PROBLEM ONLY STARTED A COUPLE OF MONTHS AGO AND THIS CAR HAD BEEN EXPOSED TO RAIN OVER THE YEARS WITH NO ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534523August 9, 2013
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
CONSTANT SUNROOF LEAK INTO PASSENGER SIDE OF VEHICLE, MULTIPLE REPAIRS. THE RAIN RUNS DOWN INTO VEHICLE LEAVING MASSIVE PUDDLE OF WATER ON THE PASSENGER SIDE FLOOR. IT APPEARS TO RUN DOWN ON FAR RIGHT SIDE UNDER THE GLOVE BOX AREA INTO THE VEHICLE. I CONSTANTLY HAVE TOWELS ON THE PASSENGER SIDE FLOOR TO PROTECT THE CARPET, HOWEVER THE CARPET IS NOW PERMANENTLY DAMAGED AND SMELLS MOLDY. THE STATE IN WHICH I LIVE RAINS ALL WINTER LONG, SO THIS IS A MAJOR ISSUE. I'M VERY CONCERNED ABOUT THE ELECTRICAL BOX AND ELECTRICAL SYSTEM FAILING! GM DEALERSHIPS HAVE BEEN COMPLETELY UNHELPFUL AND WANT TO CHARGE ANYWHERE FROM $300 TO $500 TO REPLACE THE TUBING EVERY YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534553August 9, 2013
EXTERIOR LIGHTING
THE HEADLIGHTS, BOTH PASSENGER AND DRIVERS SIDE, ON MY 2007 OUTLOOK HAVE STARTED EXPERIENCING INTERMITTENT OPERATION. ONE OR BOTH SIDES WOULD GO OUT UNDER JUST ABOUT ANY CONDITION; PARKED, DRIVING DOWN THE ROAD, ETC. THE FAILURE COMES AND GOES. IF A HEADLIGHT GOES OFF IT CAN BE MADE TO COME BACK ON BY CYCLING THE HEADLIGHT CONTROL SWITCH SO THE AUTOMATIC CONTROL IS TURNED OFF THEN BACK ON AGAIN. YOU CAN ALSO GET THE HEADLIGHT TO COME BACK ON BY PLACING THE HEADLIGHT SWITCH IN MANUAL ON. LEAVING THE HEADLIGHT SWITCH IN MANUAL ON DOESN'T STOP THEM FROM GOING OFF. LAST NIGHT I WAS DRIVING AT DUSK AND BOTH HEADLIGHTS WENT OUT AT THE SAME TIME. THIS HAS TURNED FROM A MAJOR ANNOYANCE TO A MAJOR SAFETY HAZARD. MY LOCAL DEALER SAYS THERE ARE NO RECALLS OR SERVICE BULLETINS TO ADDRESS THIS PROBLEM. I HAVE TAKEN THE CAR TO THREE MECHANICS, ALL OF WHOM COULD NOT FIGURE OUT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533822August 6, 2013
EXTERIOR LIGHTING
MY DRIVER SIDE HEADLIGHT HAS BURNT OUT THREE TIMES. I'VE HAD THE BULB REPLACED TWICE AND NOW AM TOLD THAT THE WIRE HARNESS IS BURNT AND MELTED, CAUSING THE SHORTS/BURNT BULBS. LABOR TO REPLACE THIS IS EXCESSIVE, DUE TO THE POOR ACCESS TO THE HEADLIGHT COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533288August 2, 2013
STRUCTURE
WATER LEAK FROM SUNROOF TRAVELED DOWN THE DRIVER'S PILLAR AND THROUGH THE DASH, ONTO THE FLOOR. THIS CAUSED AN ELECTRICAL SHORTAGE WHICH CAUSED THE EMERGENCY BRAKE WARNING BELL TO SOUND. WATER WAS ALSO LEAKING OUT OF THE CURTAIN AIRBAG BADGE ON THE PILLAR POTENTIALLY COMPROMISING THE AIRBAG. WATER SOAKED THE DRIVER'S CARPET AND MATS. NOW THE DASHBOARD INDICATOR LIGHT FOR RPM IS OPERATING SPORADICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533319August 2, 2013
POWER TRAIN
WAS GETTING ON I 80 IN SOUTH BEND IN.,WHEN TRANSMISSION FAILED,ON MY WAY HOME FROM SOUTH DAKOTA, I LIVE IN PA, ALMOST GOT HIT BY A TRACTOR TRAILER,,DID SOME RESEARCH AND DISCOVERED THIS IS A VERY COMMON PROBLEM WITH THIS GM MODEL ,7 MONTHS OUT OF WARRANTY,HAD THE HOLE FAMILY WITH ,WHAT A NIGHTMARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532988August 1, 2013
EXTERIOR LIGHTING
NUMEROUS TIMES WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL FLICKER AND SOMETIMES COMPLETELY GO OUT. NEVER BOTH AT THE SAME TIME, BUT BOTH SIDES HAVE DONE THIS. IT DOESN'T MATTER IF THEY ARE IN AUTOMATIC OR MANUAL MODE. THEY CAN BE BROUGHT BACK ON BY TURNING THEM OFF AND ON OR CYCLING FROM MANUAL MODE TO AUTOMATIC OR VICE VERSA, BUT THAT IS NOT A FIX. THAT IS ANOTHER SAFETY HAZARD HAVING TO CYCLE HEADLIGHTS OFF AND ON WHILE DRIVING AT NIGHT. THIS IS A HUGE SAFETY CONCERN THAT NEEDS TO BE FIXED BY GM. THEY ARE VERY AWARE OF THIS PROBLEM IN THE SATURN OUTLOOK LINE OF VEHICLES AMONG OTHER VEHICLES THEY PRODUCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532483July 29, 2013
POWER TRAIN
WAS DRIVING ON THE HWY & THE VEHICLE STARTED LURCHING & THE ENGINE LIGHT CAME ON. THE VEHICLE THEN STARTED RUNNING ROUGH. I TOOK IT RIGHT AWAY (SAME DAY) TO AN AUTO SHOP & HAD A DIAGNOSTIC DONE. ON THE WAY HOME THE VEHICLE LOCKED IN THE 1ST GEAR & I WAS ONLY ABLE TO GO APPROXIMATELY 10 MPH. IT SHOWED THE SPEED SENSOR WAS OUT. I TOOK IT TO A TRANSMISSION SHOP TO HAVE THE REPAIRS DONE WHERE IT WAS FOUND THAT THE WHOLE TRANSMISSION NEEDS TO BE REPAIRED. THE WAVE PLATE IS BAD, WHICH IS A KNOWN ISSUE WITH GM WITH THESE MODELS. IT IS A COST OF $3500.00 TO REPAIR & COULD HAVE HAD SERIOUS INJURY TO MYSELF & MY CHILDREN. I WANT TO KNOW WHY A RECALL HAS NOT BEEN DONE ON THIS? AND WHY GM IS NOT BE HELD ACCOUNTABLE FOR THESE REPAIR COSTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532016July 26, 2013
EXTERIOR LIGHTING
THE LOW BEAM HEAD LIGHT FLICKERS OFF AND ON AND THEN MIGHT SHUT TOTALLY OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531635July 24, 2013
ENGINE
I PURCHASED A 2008 SATURN OUTLOOK. IN JUNE 2012. I HAVE HAD TO HAVE THE WATER PUMP REPLACED A TOTAL OF THREE TIMES. I FIRST REPLACED THE WATER PUMP IN DECEMBER 2012 AFTER A TRIP FROM ILLINOIS TO GEORGIA. THE WATER PUMP WAS REPAIRED ON DECEMBER 24,2012, AT A PEP BOYS IN GEORGIA. LUCKILY I GOT AN EXTEND WARRANTY IN MAY 2013, I TOOK THE CAR TO A GM DEALRSHIP FOR OTHER WORK . THEY ADVISED THAT THEY WOULD PERFORM WORK UNDER WARRANTY BUT THE WATER PUMP WAS LEAKING AND HAD TO BE REPLACED BEFORE THE WORK COULD BE DONE. I WAS FURIOUS AND TOOK BACK TO THE CLOSEST PEP BOYS. ANOTHER WATER PUMP WAS INSTALLED AT PEP BOYS IN MAY, 2103. I TOOK THE CAR BACK TO GM IN JUNE AND THEY ADVISED THAT THE WATER PUMP WAS LEAKING AGAIN. LUICKILY THE SERVICE MANAGER REPLACED THE WATER PUMP FOR NO CHARGE. I JUST RECEIVED NOTICE FROM GM THAT THEY AKNOWLEDGE A PROBLEM WITH WATER PUMP LEAKS WITH THIS MODEL. AND WOULD COVER THE REPAIRS UP TILL 120,000 MILES. I DO NOT THINK THAT THIS CONDITION IS REPAIRABLE IN THAT IT IS UNHEARD OF THAT A CAR WOULD NEED THREE WATER PUMPS IN A PERIOD OF SEVEN MONTHS. THE CMPANY SAYS THAT IT IS CAUSED BY LOW FLUID LEVELS. I HAVE MAINTAINED THE CORRECT LEVEL OF COOLANT IN MY CAR SINCE I HAVE OWNED IT AND BELEIVE IT SOMETHING ALOT MORE THAN WHAT THEY ARE TELLING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526313July 23, 2013
AIR BAGS
AT AROUND 50K MILES ON MY 2008 SATURN OUTLOOK PASSENGER AIR BAG LIGHT CAME ON AND STAYED ON. AFTER TAKING IT TO A LOCAL KIA DEALER, WHICH USED TO BE A SATURN DEALER, THEY INFORMED ME THAT THE SENSOR IN THE PASSENGER SEAT WAS DEFECTIVE AND THE ENTIRE MODULE WOULD NEED TO BE REPLACED AT A COST OF OVER $1200. BY SEARCHING THE INTERNET, THIS SEEMS TO BE A VERY COMMON ISSUE AND NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526315July 23, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
AT AROUND 50K MY 2008 SATURN OUTLOOK AIR CONDITIONING SYSTEM STOPPED WORKING. THE AIR CONDITIONER WOULD NOT BLOW COLD AIR AT ALL. A LOCAL DEALERSHIP CLEANED AND SANITIZED THE SYSTEM AND CHECKED FOR LEAKS AND RE-FILLED WITH FREON. THE SYSTEM WORKED FOR A COUPLE OF DAYS AS FAR AS BLOWING COLD AIR BUT NOT AS WELL AS BEFORE. I RETURNED THE CAR FOR THEM TO LOOK AT AGAIN, THEY USED A NEW MACHINE TO CHECK FOR LEAKS AND PRESSURE CHECKS, REFILLED WITH FREON AGAIN. THIS TIME IT WORKED FOR A DAY AND HAS NOT WORKED SINCE. AFTER THE SECOND TIME, I WAS INFORMED IT WAS A COMPRESSOR ISSUE AND IT WOULD BE AT LEAST $1000. THIS SEEMS EXTREMELY EARLY FOR AN AIR CONDITIONER TO GO OUT, IT WAS JUST OUT OF WARRANTY, OF COURSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526208July 22, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE STABILITY TRACK WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525725July 19, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
WHILE ON VACATION, NOTICED THE ENGINE LIGHT COME ON, NO APPARENT PROBLEMS AT THE TIME BUT THE NEXT MORNING (AFTER SITTING IN THE PARKING RAMP ALL NIGHT) I COME OUT TO FIND A DEAD CAR BATTERY. APPARENTLY, AFTER TURNING THE CAR OFF AND REMOVING THE KEY, THE CAR DID NOT SHUT OFF. JUMPED THE BATTERY, TOOK IT RIGHT TO A REPAIR SHOP. DUE TO A MAJOR WATER LEAK OF THE SUNROOF, MY WHOLE ELECTRICAL SYSTEM WAS AFFECTED. THE CAR HAD TO BE DRIED OUT, I CONTINUE TO HAVE MORE AND MORE THINGS GO WRONG WITH THIS VEHICLE. IT CONTINUES TO LEAK WATER ON THE PASSENGER SIDE FLOOR, ROOF (COMES DOWN LIKE A WATERFALL), ETC. NOW I HAVE NOTICED MY CAR BATTERY RUNNING HIGHER AND MY FRONT HEAD LAMP TURNS ON AND OFF. COULD MAKE THIS CAR VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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