Saturn Outlook Complaints

1,352 consumer complaints on file.

#10779327October 2, 2015
AIR BAGS
ANOTHER CASE OF GM VEHICLE WHERE 'SERVICE AIR BAG' MESSAGE APPEARED AND PASSENGER SIDE AIR BAG WILL NOT GO BACK ON. DEALER DIAGNOSED IT AS NEED TO REPLACE PASSENGER PRESENCE SEAT ASSEMBLY BECAUSE IT HAS FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766544September 21, 2015
ELECTRICAL SYSTEM
FOR A COUPLE WEEKS I'VE BEEN HAVING PROBLEMS OPENING MY TRUNK HATCH, I TRIED AGAIN TODAY AND IT DIDN'T OPEN. I THEN BENT DOWN TO PICK UP MY BAGS WHEN THE HATCH OPENED ON ITS OWN AND HIT ME IN THE HEAD PRETTY HARD. IT'S VERY FRUSTRATING NOT BEING ABLE TO OPEN MY TRUNK WHEN I HAVE GROCERIES IN IT. I DIDN'T GO TO THE DOCTOR OR THE ER BECAUSE I WORK IN THE MEDICAL FIELD AND CAN RECOGNIZE THE SIGNS OF A CONCUSSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10766543September 21, 2015
UNKNOWN OR OTHER, EQUIPMENT ADAPTIVE/MOBILITY
FOR A COUPLE WEEKS I'VE BEEN HAVING PROBLEMS OPENING MY TRUNK HATCH, I TRIED AGAIN TODAY AND IT DIDN'T OPEN. I THEN BENT DOWN TO PICK UP MY BAGS WHEN THE HATCH OPENED ON ITS OWN AND HIT ME IN THE HEAD PRETTY HARD. IT'S VERY FRUSTRATING NOT BEING ABLE TO OPEN MY TRUNK WHEN I HAVE GROCERIES IN IT. I DIDN'T GO TO THE DOCTOR OR THE ER BECAUSE I WORK IN THE MEDICAL FIELD AND CAN RECOGNIZE THE SIGNS OF A CONCUSSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763979September 15, 2015
STEERING
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING 45 MPH, THE STEERING WHEEL PUMP FAILED AND MADE IT DIFFICULT TO TURN THE VEHICLE RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COLUMN CAUSED THE STEERING WHEEL PUMP TO FRACTURE. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763598September 14, 2015
EXTERIOR LIGHTING
PASSENGER HEADLIGHT CONTINUALLY BURNS OUT. WE HAVE REPLACED THE BULB SEVERAL TIMES. I HAVE DONE THIS MYSELF AS WELL AS HAD IT PROFESSIONALLY REPLACED AT THE DEALER AND THE BULB CONTINUES TO BURN OUT AFTER JUST A FEW WEEKS.. THERE HAS TO BE A SHORT IN THE WIRING CAUSING THIS. I HAVE SEARCHED ONLINE AND IT LOOKS LIKE I AM NOT ALONE AND THIS IS A WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762973September 10, 2015
AIR BAGS
I WAS STRUCK CAUSING AN ACCIDENT THAT COMPLETELY DAMAGED THE RIGHT FRONT AND RIGHT SIDE QUARTER PANEL. ALL COMPONENTS HAD TO BE REPLACED AS THEY COULD NOT BE REPAIRED. NO AIR BAGS DEPLOYED. MY 89 YEAR OLD MOTHER WHO WAS A PASSENGER IN THE FRONT STRUCK HER HEAD ON THE RIGHT WINDOW DOOR. SHE WOULD HAVE HIT THE DASH IF SHE WASNT WEARING A SEAT BELT. I CONTACTED GM AND WAS TOLD THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALLS. THE DEALER CHARGED ME 97.47 TO CHECK IT AND FOUND THAT THE PASSENGER PRESENCE MODULE WAS BAD AND IT WOULD COST ME $827.00+ FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10762543September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE STARTED EMITTING FROM ABOVE THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE ENGULFED INTO FLAMES. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10761613September 4, 2015
POWER TRAIN
TRANSMISSION TOOK A WHILE TO ENGAGE INTO 2ND GEAR. WHEN IN FIRST GEAR, YOU CAN HEAR THE TRANSMISSION MAKING A DISTINCT SOUND. SOUNDS LIKE A WHINNY NOISE, AS IT WAS STRUGGLING TO GET INTO 2ND GEAR. I NOTICED THIS SOUND WHEN STOPPED AT A TRAFFIC LIGHT AND THE LIGHT TURNED GREEN. AS I BEGAN TO ACCELERATE, I NOTICED THE VEHICLE WAS HAVING A TOUGH TIME GETTING OUT OF 1ST GEAR. THIS IS THE SECOND ISSUE WITH THE TRANSMISSION IN 22 MONTHS. BACK IN NOVEMBER OF 2013, I HAD THE WAV PLATE REPLACED AT A COST OF $2,600.00. THE DEALERSHIP NOW IS TELLING ME I NEED A WHOLE NEW TRANSMISSION AT A COST OF $4,000.00. GM DID REIMBURSE ME FOR MY FIRST TRANSMISSION ISSUE, BUT WITHOUT A REIMBURSEMENT, I WOULD BE LOOKING AT SPENDING NEARLY $6,600.00 OVER THE COURSE OF 22 MONTHS FOR TRANSMISSION-RELATED ISSUES. NO REASONABLE PERSON WOULD EXPECT TO PAY THAT MUCH MONEY IN SUCH SHORT OF A TIME PERIOD FOR (2) SEPARATE, TRANSMISSION RELATED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761610September 4, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO MERGE ONTO A HIGHWAY, THE VEHICLE HESITATED TO ACCELERATE. THE STABILITY CONTROL AND THE BRAKE SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANS CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760459August 31, 2015
POWER TRAIN
I STOPPED AND PARKED AT MACDONALD. TO GRAP A COFFEE. AFTER IRETURNED, VEHICLE WOULD NOT START. I TOWED VEHICLE TO KING BUICK GM LLC, GM AUTHORIZED DEALERSHIP IN GAITHERSBURG, MARYLAND 20882. DEALER CONCLUDED THAT TIMING CHAIN IS INTACT AND SOME METAL PARTS BROKE. HE RECOMMENDED TO RPLACE THE ENGINE AT A COST OF $7700. GM HAD ADDITIONAL PROTECTION FOR TIMING CHAIN ISSUES FOR SATURN OUTLOOK XR 2007 MODEL UP TO 10YEARS FROM THE VEHICLE PLACED IN SERVICE OR 120,000 MILES. MY VEHICLE HAD ONLY 75654 MILES AND EIGHT YEARS IN SERVICE. GM DEALERSHIP DECLINED TO HONOR THE GM WARRANTY. I TOOK MY VEHICLE TO ANOTHER MECHANIC, HE OPENED THE ENGINE AND SAW TIMING CHAIN WAS IN-FACT BROKE AND IT CAUSED FOR VEHICLE TO LOST COMPRESSION. I PAID $4700 FOR THE REPAIRS. I AM FILING A REIMBURSEMENT CLAIM WITH GM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760229August 30, 2015
ELECTRICAL SYSTEM
AS A RESULT OF INCLEMENT WEATHER, WATER HAS BEEN ABLE TO ACCESS THE INTERIOR OF THE VEHICLE WHICH RESULTED IN MALFUNCTIONING OF ELECTRICAL COMPONENTS OF THE OVERHEAD ACCESSORIES. SUNROOF HAS BEEN STUCK INTO OPEN POSITION AND WAS NOT ABLE TO RETRACT THE SUNROOF BACK INTO THE CLOSED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750350August 21, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHEN IT RAINED, WATER LEAKED INSIDE THE VEHICLE FROM UNDERNEATH THE GLOVE BOX COMPARTMENT, DRIVER'S VISOR, SUN ROOF, AND THE REAR EXTERIOR ACCESSORY LIGHT. THE CONTACT DISCOVERED MOLD GROWING ON BOTH FRONT DOORS AND THE FRONT PASSENGER FLOOR. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAILURE WAS DUE TO AN AIR CONDITIONER MALFUNCTION. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE AIR CONDITIONER THEN FAILED COMPLETELY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749632August 18, 2015
POWER TRAIN
WHILE DRIVING MY VEHICLE CAME TO A STOP, I TRIED TO MOVE FORWARD AND IT HAD NO POWER AND WAS MAKING A WEIRD NOISE. IT ALSO HAD NO REVERSE OR POWER IN ANY GEARS. I TOOK IT TO MECHANIC AND HE STATED THAT IT IS THE WAVE PLATE IN THE TRANSMISSION. HE ALSO STATED IT IS VERY COMMON IN THESE VEHICLES.THE COST OF REPAIR WOULD BE AROUND $4000. ME AND MY CHILDREN COULD OF VERY WELL BEEN INJURED BY BEING HIT. THIS IS VERY UNSAFE. I HAVE REPLACED A FRIED HEADLIGHT SOCKET, WHICH WAS MELTED BADLY. I'VE PUT NEW STRUTS ON THIS VEHICLE. ALSO HAD THE AWD SENSORS REPAIRED BECAUSE THE VEHICLE KEPT CLICKING IN AND OUT OF AWD WHEN DRIVING, COST $400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748158August 12, 2015
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TIRE SERVICE MONITOR SYSTEM INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VEHICLE WAS NOT READING THE ELECTRICAL SYSTEM CORRECTLY AND THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748071August 12, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD WATER MOVING AROUND IN THE VEHICLE. WHILE TURNING, WATER POURED INTO THE VEHICLE. THE CONTACT STATED THAT THE WATER WAS INSIDE OF THE INTERIOR AND EXTERIOR LIGHTING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747449August 10, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ON TWO OCCASIONS MY CAR STOPPED DRIVING WHILE GOING AROUND 40 TO 55 MPH. I WAS DRIVING SOMETIME THE END OF JULY 2015 WHEN THE CAR STOPPED WITHOUT WARNING WHILE GOING ABOUT 45 MPH. THE DASH LIGHTS WERE ON BUT ALL PANELS WERE ON 0. IT MADE A COUPLE OF THRUSTS THEN STOPPED. AFTER A MINUTE I PUT MY FOOT ON THE GAS AND THE CAR RESUMED DRIVING. ON AUGUST 8TH WHILE MY HUSBAND WAS DRIVING IT GOING ABOUT 55 MPH THE CAR STOPPED AGAIN WITH NO WARNING BUT FINALLY A WARNING CAME ON INDICATING A PROBLEM WITH THE STABILITRAK AND THEN HE WAS ABLE TO PRESS THE GAS AND THE CAR STARTED MOVING AGAIN. WE WILL BE MAKING AN APPOINTMENT WITH DEALERSHIP SERVICE CENTER TO FIND OUT WHAT THE PROBLEM IS BUT FROM MY RESEARCH THIS SEEMS TO BE A RECURRING PROBLEM. THANKFULLY NO ONE WAS BEHIND US BOTH TIMES OR SOMEONE COULD OF BEEN SERIOUSLY HURT. PLEASE INVESTIGATE THIS PROBLEM BEFORE SOMEONE DOES DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746053August 4, 2015
POWER TRAIN, ENGINE
THE 2 SEPARATE INCIDENTS OCCURRED WHILE DRIVING FOR AN EXTENDED TIME ON THE HIGHWAY. THE INCIDENT WAS AROUND 5/13/15 TRAVELING ALONG ROUTE 81. WHILE DRIVING THE TRANSMISSION BEGAN TO FAIL THUS LOSING POWER AND CAUSING A SAFETY CONCERN ON A BUSY HIGHWAY.. THE 2ND INCIDENT OCCURRED ON 7/31/15. WHILE DRIVING ALONG ROUTE 695 IN BALTIMORE THE WATER PUMP FAILED CAUSING A LOSS OF POWER AND OVER HEATING THE ENGINE. THUS BECOMING A SAFETY HAZARD ON BUSY HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745618August 2, 2015
POWER TRAIN
WE BOUGHT THE VEHICLE FROM GM, AS WE PULLED OFF THE LOT AND MADE IT LESS THEN A HALF MILE DOWN THE ROAD AND THE ENGINE LIGHT CAME ON. THE ENGINE WAS RUNNING ROUGHT SO WE TOOK IT TO A MECHANIC. THEY ADVISED US IT WAS A POWER TRAIN ISSUE. WE CALLED GM AND THE REQUESTED US TO BRING THE VEHICLE IN SO THEY'RE MECHANICS COULD LOOK INTO THE ISSUE. CONFIRMED THAT WE HAVE A TIMING CHAIN AND A POWER TRAIN THAT NEEDS TO BE FIXED. ULTIMATELY THEY REFUSED TO FOOT THE BILL AND SAID THEY WOULD ONLY GO IN HALF. NOW WE ARE HAVING TO PAY 1700.00 TO FIX A VEHICLE BEFORE WE EVEN MAKE OUR FIRST CAR PAYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745253July 31, 2015
STEERING
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS DAMAGED DUE TO A FAILED POWER STEERING PUMP. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,197.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744516July 29, 2015
AIR BAGS, EXTERIOR LIGHTING
I WAS DRIVING ALONG AND MY DASHBOARD WENT DARK, YOU COULDN'T READ THE MILEAGE, OR ANY DATA THAT SHOULD SHOW UP IN THAT WINDOW, THE BATTERY LEVEL SHOWED LOWER THEN NORMAL HOWEVER STOPPED TO HAVE BATTERY AND ALTERNATOR CHECKED AND BOTH WERE WORKING NORMALLY PER MECHANIC. WHEN STOPPED CAR AND TURNED BACK ON DATA WAS VIEWABLE, THEN AIRBAG LIGHT CAME ON - STAYED ON FOR ABOUT AN 30 MIN. THEN WENT BACK OFF. THERE WAS AN ISSUE WITH ROOF LEAKING - DEALERSHIP HAD TO REPAIR AND NOW I THINK THIS IS LINKED TO THAT ISSUE. HOWEVER, NOT SURE IF OTHERS ARE HAVING THIS SAME ISSUE AND DON'T FEEL I SHOULD BE HELD RESPONSIBLE FOR SOMETHING THAT THE DEALER SHOULD HAVE CHECKED OUT PRIOR TO CORRECTING LEAKING. HAVE THERE BEEN ANY OTHER OWNERS WITH ISSUES REGARDING THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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