Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11708028December 31, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 RAM 2500. The contact stated that while attempting to start the vehicle, the ABS warning light illuminated, and the cruise control mode became inoperable. The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced. The contact was made aware that the VIN was included in NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706436December 22, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS Module and or HCU finally quit working. Loss of cruise control, ESC (traction control), 4x4 and speed sensor not registering. Had now storm around the 1st of December and got stuck on road in front of house due to loss of traction control and 4x4 not engaging. Dealer had said 4x4 was working when they informed me the ABS module needed replacement. It currently at a private diesel repair shop and they confirmed the ABS module needs replacement. Currently awaiting a ship and repair service to see if the module will work and fix the loss of above. There were two warning lamps on the dash lit up. The ABS and Traction Control light. I am hoping that all I need is the module repaired and that I don’t need the HCU replaced. This is super frustrating because there is a recall on the parts but the dealer and the company are in no hurry to find a remedy for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706128December 19, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the "Anti-lock Electronic Brake Control Inoperative" message was displayed on the instrument panel. The local dealer was contacted; however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706142December 19, 2025
SERVICE BRAKES
One instance all the brakes locked up on dry pavement. Second instance the brakes were slowing the truck on a wet surface but would not stop and did not engage the antilock brakes properly. 3rd time brake locked up just on right front wheel.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11705851December 18, 2025
STEERING
I am writing to formally demand that Stellantis replace the drag link assembly on my 2017 Ram 2500 at no cost to me. The welding performed during Safety Recall V06 in 2019 has rendered my vehicle unable to receive proper wheel alignment, creating an ongoing safety issue and causing premature tire wear. Background In 2019, my vehicle was brought to dealer to have Safety Recall V06 performed. The recall procedure involved welding the jam nuts to the adjuster sleeve on the drag link. I was not informed at the time that this welding would permanently prevent future alignment adjustments to the drag link. Approximately three months ago, I purchased new tires for my vehicle. When I took my truck to have a wheel alignment performed, I was informed that the alignment cannot be completed because the drag link jam nuts are welded and cannot be adjusted. The alignment is significantly out of specification, causing uneven tire wear and compromised vehicle handling. Current Situation I contacted Hendricks Ram in Cary NC regarding this issue. The dealership has confirmed that: 1.My vehicle cannot be properly aligned due to the welded drag link 2.Ram/Stellantis is refusing to break the welds and replace with the new adjustable drag link kit 3.I am being asked to pay approximately $2,000 out of pocket to correct a problem that was directly caused by Stellantis's recall repair Legal and Regulatory Basis for This Demand October 2023 TSB Update: Stellantis issued revised Technical Service Bulletin instructions for Recall V06 in October 2023 (RCRIT-19V021-0837). This TSB provides that vehicles should be inspected and, depending on conditions found, either have the nuts permanently welded OR the drag link replaced. My vehicle's alignment is out of specification and cannot be corrected—this clearly qualifies for drag link replacement under the revised procedures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703887December 9, 2025
SERVICE BRAKES
The recall was issued over a year ago and still no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702950December 4, 2025
STEERING
1. Failure to Address a Safety Recall Promptly When scheduling the appointment, I informed the dealership of an open safety recall (Recall V06, NHTSA 19V-021) involving the steering linkage jam nut (a defect which can cause loss of steering control). This recall is critical for safety, yet I was told on the phone that the dealership “could not work on it yet” due to unspecified changes being made by the manufacturer. Upon arrival, I asked again about this recall. The service advisor stated it would require a separate appointment with a “special mechanic” and thus declined to even inspect the vehicle that day. This is extremely disheartening – a known safety defect (announced in January 2019) remains unaddressed on my truck almost seven years later, and the dealership made no effort to expedite or even evaluate the need for repair. As a loyal Dodge customer, I am very concerned that an authorized dealer would postpone a safety recall inspection, leaving me driving a potentially unsafe vehicle. Safety recalls should be handled with urgency, and I urge Dodge to ensure that this recall (V06) is rectified on my truck immediately. It is unacceptable that I must continue driving with a defect that “can result in a loss of steering control… causing a crash without warning,” according to the recall description I found on your site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702839December 3, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702543December 2, 2025
SERVICE BRAKES
I have code C0020-01-ABS Pump motor control on in my 2017 Ram 2500 for almost two years. I bought it used at a dealership in Maryland in June 2022 and each time I check with them, the part to fix it is backordered or not available. According to a Star online publication dated 4/28/20 from FCA, when this code is on the HCU and the ECU should be tested and replaced, but the abs module is on parts restriction. Also, NHTSA ODI (NEF-102ig PE22-012) sent a letter to Head, vehicle safety compliance FCA, on January 23, 2023, notifying them that NHTSA had opened a Preliminary Evaluation to investigate allegations of intermittent or permanent loss of braking performance in my truck type and year. I feel this is a severe safety Hazzard and a fix to repair should be immediately available, and a recall issued so the solution is free of charge to owners. At the time of the letter there were 134 reports, but can only imagine there are plenty more by now. Also, I’m sure there are thousands of owners who don’t know about this yet. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701673November 26, 2025
SERVICE BRAKES
The abs braking system failed and the truck was put in an uncontrolled skid where the brakes completely locked up and crashed into another car. The cause severe damage to 2 cars. I reported it to the dealership and they don't have a fix for it. There were no warning lamps prior to the collision and none are up now.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11700111November 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The vehicle was taken to the local dealer for a recall firmware update. After leaving the dealer, the contact noticed that the electronic brake warning light was illuminated. The dealer informed the contact that the failure was not related to the firmware update. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not diagnosed, and the contact was informed that the part was on backorder. The vehicle was not repaired. The manufacturer was contacted and confirmed that the part was on backorder. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698657November 10, 2025
SERVICE BRAKES
NHTSA Recall Number24V-896- HCU unit replaced once. Replacement unit has now fully failed. Dealer Dutch Miller Ram of South Charleston made positive diagnosis of failed unit [see attached]. Same dealer notes NC replacement HCU part is not available. Same dealer notes however for a charge of @$1100 Stellantis has replacement units available for installation with a part # separated from remedy part by a single digit. The warning chime causes distracted driving as warning light and chimes occur persistently intermittently. This unpredictability requires driver eyes and attention to confirm cause of warning! Recall letter received early January of 2025!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697759November 5, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and cruise control functions unexpectedly deactivated, and the ESC, ABS, and HCU warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed that the brake Hydraulic Control Unit (HCU) had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696002October 28, 2025
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lurched forward, and the transmission inadvertently shifted into neutral(N). No warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695855October 27, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The ABS, traction control, and an unknown warning light were intermittently illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the hydraulic control unit was replaced prior to receiving the recall letter. However, the failure persisted. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691410October 4, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690725October 1, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the ABS and Stabili-trak warning lights remained illuminated. The contact related the failure to the recall. The failure mileage was 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689991September 26, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to activate the cruise control, the system initially failed to engage. After several attempts, the contact was able to activate the cruise control; however, while attempting to deactivate cruise control, the system failed to disengage. After several attempts the cruise control disengaged. There was no warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Speed Control); but the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689619September 25, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
This is related to recall C4B/NHTSA 24V-896. The ABS/ESC/Traction control warning lamps come off and on while driving. The recall states that this issue may cause a vehicle to crash without prior warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689666September 25, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Illuminated warning lights: The ABS warning light, as well as service messages for the electronic brake control and anti-lock braking system, will turn And off. Check engine light will come on and off. Dinging sound and message on the screen: A persistent, intermittent dinging sound may accompany a flashing message on the instrument cluster indicating a system problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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