Ram 2500 Complaints (2025)

61 consumer complaints on file.

#11729962April 8, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I own a 2025 Ram 2500 that is affected by Recall 03D involving the Trailer Brake Control Module. This recall is related to a potential failure of the trailer braking system and trailer lighting system, which creates a serious safety risk while towing. I regularly use this truck for towing, and due to this issue, the vehicle may not safely tow trailers, increasing the risk of an accident. I have experienced this issue while towing, all lights will shut off on my trailers and warnings that the trailer has been disconnected repeatedly pop up. Then the lights will flash back on just to repeat again. After this happened the first time (last year), I took my truck in to have them run diagnostics and they were unable to find anything wrong, suggesting it could be the trailer, and now the recall is here. I have contacted my dealer, but the replacement part is not available and has an expected 55 week leadtime due to Stellantis allowing dealers to order only one module per week. There are 55 customers in line ahead of me waiting on this part for their own trucks. This leaves me with a vehicle that cannot be safely used for its intended purpose. I am requesting that the manufacturer expedite parts availability and provide a timely resolution to this safety recall Stellantis should not be allowed to sell anything while all of the current trucks on the road are unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729745April 7, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2025 Ram 2500. The contact stated that the message "Service Trailer Lighting" was displayed while driving. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer and several other dealers were contacted and informed that the recall part was not available because only one part could be ordered every two weeks. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was approximately 2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726772March 24, 2026
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
I have had numerous safety warning messages display upon startup and also while driving. The messages are usually combined with a cold ambient temperature and do not display during warm temperatures. The FCA dealership has attempted to fix this issue on at least six different occasions so far without any change. To date, FCA has replaced the original battery, they have updated, flashed the ECU module, performed NHTSA Recall B4C for flashing the cluster, and most recently they replaced the ORC module. FCA indicated that NHTSA-25V882 was not applicable to my VIN despite my VIN production date in April '25; within your suspect period. Original issue remains, FCA STAR case generated however cannot replicate error condition for FCA engineers. The next scheduled visit to FCA is to replace a telematics module for possible link to issue with the Uconnect5 system. This safety issue was first noted before 800 miles and continues through 2768 miles thus far. As this issue pertains directly to a vital Air Bag sensor issue and the inability to call for a SOS assistance, I expect the NHTSA to raise this concern with FCA USA and to determine the cause of this safety defect and issue a new Recall Notification for repair and/or replacement of affected parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726678March 24, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The contact owns a 2025 Ram 2500. The contact stated that while driving with a trailer hitched to the vehicle, the manual brake controller flashed an unknown error message on the instrument panel. Due to the failure, the tires on the trailer locked up and failed to operate as needed. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that parts would not be available for almost two years. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725919March 20, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2025 Ram 2500. The contact stated that while driving at an undisclosed speed, the trailer lights became inoperable. The contact stated that the trailer lights and trailer brake system failed to function properly. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical); however, the part to do the recall repair was not yet available. The vehicle was taken to several dealers; however, the vehicle was not diagnosed or repaired. The dealers confirmed that parts were not yet available and informed the contact that there was an estimated time of approximately one and a half years for the parts to become available. The manufacturer was made aware of the failure; however, the request for a buyback was denied. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The approximate failure mileage was 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725549March 19, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2025 Ram 2500. The contact discovered NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). Local dealers were contacted and advised the contact that the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was parked at the residence and had not been driven since due to safety concerns. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724265March 14, 2026
STEERING, UNKNOWN OR OTHER, SUSPENSION
My brand new truck started shaking while accelerating past 65mph. The shaking was not dampened by the suspension at all. (I.e. it kept the same or increased strength). The shaking could cause damage, excessive loosening or wear of critical components and lead to a serious accident at these speeds. It is similar to the "death wobble", but not as violent. It occurred multiple times. The shaking occurred without going over large bumps. I took it to a dealership and they did a load balance and alignment without resolving the problem. They noted a wheel was warped and moved it from the front to the back. This did not solve the problem. It seemed to prevent the shaking if I just tap the gas and wait a few seconds instead of holding it. The transition in and out of eco mode (4 to 8 cylinders) should be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721914March 4, 2026
ELECTRICAL SYSTEM, ENGINE
The engine will shut off at random times without warning causing the vehicle to stop suddenly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721735March 3, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The contact 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The dealer was contacted to schedule an appointment; however, the dealer informed the contact that the part to do the recall repair was not yet available because the manufacturer instructed the dealers that the parts should be prioritized for fleet vehicles first. The contact stated that while driving at an undisclosed speed uphill and hauling a load, the vehicle failed to respond while depressing the brake pedal. The vehicle decelerated while driving up the incline. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719126February 19, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719091February 19, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2025 Ram 2500. The contact was made aware that the VIN was associated with NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair and informed the contact that the parts were being rationed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716737February 9, 2026
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: WARNING
Subject: Safety Concern – Vehicle Shuts Down While Driving / Request for Replacement Despite multiple warranty repair attempts, my 2025 Ram 2500 continues to experience unresolved electrical failures. In addition to the previously documented issues, the vehicle shuts down while driving, forcing me to immediately pull over, place the vehicle in park, and restart the engine in order to continue driving. This condition has occurred unexpectedly and without warning. Losing power while the vehicle is in motion presents a serious safety risk, especially during highway or interstate driving. Given that I rely on this truck for work and frequently travel long distances between New Jersey and Texas, this behavior makes the vehicle unsafe and unreliable for its intended use. The truck has already undergone repeated diagnostics, module replacements, software updates, wiring repairs, and battery replacement at authorized Ram dealerships. Despite these efforts, the issue persists. At this point, I have lost confidence in the safety and reliability of this vehicle and do not feel comfortable continuing to drive or own it. I have acted in good faith and allowed multiple opportunities to repair the vehicle. The ongoing shutdowns while driving demonstrate that the defect has not been corrected within a reasonable number of attempts. Requested Resolution: • Immediate escalation of this case due to a safety-related defect • Replacement of the vehicle or trade-assist into another Ram truck • Reimbursement for loss-of-use expenses incurred due to repeated service visits I am requesting a definitive resolution rather than additional repair attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716706February 9, 2026
ELECTRICAL SYSTEM
My Trailer Control Module failed when I hooked my travel trailer up to my truck to tow for a weekend trip. This was the first time I hooked my 2018 travel trailer to my truck. The lights started blinking erratically and then the module quit responding completely and I was not able to tow without brakes and lights. There is a new recall issued for this part but my VIN isn’t showing up as eligible. I was forced to pay out of pocket to have my TCM replaced because they tried to blame my trailer. The trailer worked fine on my 2016 Ram 2500. The trailer worked fine on my father’s 2019 Ram 2500 and it works fine now with the new trailer control module installed. Now there is a recall issued but my truck maybe doesn’t fall within the listed dates? However, I have experienced the failure that is being recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715721February 4, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Check engine light consistently comes on with codes p0263, p0272, p0266 for contribution balance codes for cylinders 1, 2, 4 & 5. Truck runs rough. Dealership says it’s a 5-8 week process to test and get injectors into replace if that’s the issue. Multiple sources have stated it can be a software update issue and some states still waiting after weeks for fix to be made and paying for a rental car out pocket to have reliable transportation for work and taking care of kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714452January 30, 2026
UNKNOWN OR OTHER
I have had my DEF system in my 2025 Ram 2500 Freeze twice now, I live in an area that drops below 12 degrees in the winter. I took it to the dealership the first time and they said the whole thing was frozen solid. I had to pay $365 since it is not covered under warranty for them to completely thaw it out and put new DEF in the tank. 7 days later it froze up again. The Service DEF System message seems to come on every time I have already been driving for awhile. I'm not trying to pay $365 every single time it freezes up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712817January 22, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving in 4x4 on a snow covered road, the truck simultaneously got a check engine light as well as several other error messages to include service required to the emergency braking and the trailer brake controller. At the same time, the full exhaust brake engaged without any driver input and caused a sudden slowing of the truck's tires on a slippery surface. The owners manual specifically warns "Do not use the exhaust brake feature when driving in icy or slippery conditions as the increased engine braking can cause the rear wheels to slide and the vehicle to swing around with the possible loss of vehicle control, which may cause a collision possibly resulting in personal injury or death." Fortunately I had a lot of weight in the truck when this happened and I was able to control it, but a malfunction that turns on the full exhaust brake, especially while 4x4 is engaged, is dangerous enough that there is a warning in the manual. This happened twice. I had a solid check engine light on, and the following day while waiting for a service appointment, a slew of new warnings were flashing across the screen, locking the transmission in 6th gear, advising the 4x4 was no longer available, and may others. I attempted to shift from drive to reverse, the gear shifter locked itself in park. I shut the truck off to try restarting it and moving it, but there was no power getting to the truck to use the sos button to call for help in a poor cell reception area, no lighting worked while obstructing half of a travel lane on the roadway. The truck had good voltage prior to this. The truck was towed to the dealer with 5100 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712466January 21, 2026
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 25V882000 (Air Bags, Electronic Stability Control (ESC). The vehicle was taken to a local dealer for the recall repair. The dealer informed the contact that the software update failed, and the vehicle was not repaired. The dealer called in a technician from the manufacturer to update the software; however, the update failed again. The vehicle was not repaired. The contact was advised by the dealer to come back in a month, and the dealer would attempt the software update again. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711708January 18, 2026
ELECTRICAL SYSTEM
All warning lights flash for trailer when connected. ( CHECK TRAILER CONNECTION, TAILER BRAKE DISCONNECT, SERVICE TRAILER BRAKE SYSTEM) More active when dark out.(early morning, nights). Same error with different trailers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710802January 13, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment display continues to flicker after the B4C safety recall was completed at the dealer. This is quite distracting while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708776January 5, 2026
VISIBILITY/WIPER
Windshield wipers occasionally don’t operate correctly in the mist, wash and intermittent/auto wiper modes. The dealer has confirmed this problem and has a wiper switch on order but there are none available. Because of this being a safety issue, the vehicle has not been driven and is not operational during inclement weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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