Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11554136November 8, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated while starting the vehicle, the ABS warning light illuminated. Additionally, the contact stated that while driving 30 MPH and hauling a camping trailer, he depressed the brake pedal to make a turn, but the vehicle failed to respond. The contact stated that he made the turn and engaged the electronic parking brake to stop the vehicle. The contact was able to continue driving and used the electronic parking brake to stop the vehicle as needed. The vehicle was taken to the dealer, where it was diagnosed that the brake master cylinder had detached from the hydro boost. The dealer informed the contact that both parts needed to be replaced. The vehicle was repaired; however, the contact stated that while driving, the front brakes locked up. The vehicle was taken back to the dealer, where it was being diagnosed with the remote assistance of Chrysler engineers. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 62,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554021November 7, 2023
STEERING
The contact owns a 2017 Ram 2500. The contact stated while driving at undisclosed speeds, the vehicle was not aligned. The steering wheel was upside down. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated they would have to break the welds. The mechanic declined to repair the vehicle. The contact called the local dealer, who stated that they would break the welds and reweld the drag link. The vehicle was not repaired. The manufacturer was contacted, who opened a case and informed her the coverage had expired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553772November 6, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS control module pump/Hydraulic control module. 49000 miles. ABS lights/Service Electronic braking. No parts available for repair. On indefinite back order from Mopar. This problem needs to be solved. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553517November 4, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Problem #1- I had to replace the ABS module and HCU on this truck at about 10k miles. (this was completed under warranty). Then at 50k miles truck was diagnosed with the same problem. I had to pay out of pocket for this repair. I ordered these parts from the dealer in November 2021, and they did not get me in until August 19, 2023. I had to pay ($1152.33). This is very dangerous when it has this error it causes the service sabitrac and service abs pop up on the display nonstop with no way to clear it. It also chimes every time. it is very distracting. while these service lights are on, I had no cruise control or traction control. Problem # 2 Transmission over drive failed. I had to replace transmission and transfer case. This makes for an unsafe vehicle that could leave me stranded on the side of the road. this repair cost me ($7,500). Failed at 67,675 miles. Problem # 3 turbo actuator failed and had to replace at 68,565 miles this cost me ($1750). this is an extended warranty on the 2015 model year pickups. Should be all across the board for all trucks using the same design/parts. In total on just repairs under 70k miles I have been forced to spend ($10,402.33). This truck is not road safe at all and I should be reimbursed for all my money I had to spend. At the bare minimum i should be compensated for all my down time plus repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553450November 3, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
The abs HCU has failed for the second time. This happened at 37,000 miles and has happened again at 61,000 miles. Factory mopar parts were installed after the first failure. Now parts are unavailable. I have no abs, traction control or cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552786October 31, 2023
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, FORWARD COLLISION AVOIDANCE
The contact owns a 2017 Ram 2500. The contact stated that on several occasions while driving at various speeds, the ABS, traction control, TPMS, and Forward Collision Avoidance warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 117,000. The contact stated Fiat/Chrysler/Ram Trucks is going to replace the hydraulic ABS module free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552932October 31, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The anti-lock and traction control light and service light came on shortly after purchase, this happened while towing a 10,000lb camper in the N. GA mountains. this was a challenging situation with that much weight pushing the truck and the brakes weren't working properly. After getting a code reader, I found out the HCU has been listed as a service problem. You try to find the part and there is a hold on releasing the part because the manufacture is having problems with the updated part, and they don't even offer the original part because of the defect on the original part, (part # 68143491AA) The replacement part is (68143491AB). Thankfully I grew up driving vehicles without modern ABS , If my wife would have been driving, or an inexperienced driver, this could have ended in a very, very bad situation. Why isn't there a safety recall on this vehicle? Why should the consumer have to pay for a KNOWN SAFETY ISSUE. just look at the posts on the internet. Even worse, you can't get the part to fix, every dealer that has the part listed says the part will not be released until February, and not until April for the public. ( but the website says they are in stock) You call to verify that the part is on hand and they said not until spring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552615October 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The HCU/ABS system in my truck is acting up and intermittent. Causing ABS to not work and making beeping noises on and off while driving. Also causes the cruise control to not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552466October 29, 2023
SERVICE BRAKES
I have had Abs alarm going off on my truck for 3 months. The dealerships claim there is a nationwide back order on the ABS pump motor control part to fix the problem . They have told me the first shipment is expected in Feb 2024. This is unacceptable. This is a safety feature that is faulty. Also , unacceptable. Please advise why this is not being addressed and I cannot afford to park my vehicle until February 2024 and even then they claim they don’t know how many will be sent to them on that shipment. I have paid a mechanic on my own to try and clean up the wires and components but this didn’t fix it. What can I do about this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552297October 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light and the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the hydraulic control unit had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the HCU had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that he was responsible for parts and labor. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552109October 26, 2023
SERVICE BRAKES
ABS System failure. I ha e been trying since 10/2022 to get repaired from several dealerships. None in Central Florida ha e been able to get the parts to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551892October 25, 2023
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Abs module and hydraulic control unit have been out on my truck for a year and a half. No abs, no cruise control, no back up camera and no 4wd. Ram has discontinued the parts with nothing to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551406October 23, 2023
SERVICE BRAKES
ABS AND TRACTION CONTROL ALARMS GOES ON AND OFF. ONLY STARTED AFTER DODGE PERFORMED THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550790October 19, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The service light for a electronic Brake System as well as the light for Electronic ABS system started blinking on and off numerous times. I called the dealer to make an appointment and had to wait 2 months to get it in for service. When I got it in for service they told me the issue. They said it will be covered under my extended warranty. However, the part is in Engineering hold and is not available for ordering untill February 22, 2024. I need my truck. Can't wait 5 months for it to be ordered and shipped. That is if they release for orders in the 21st. Now my truck is setting in the dealer back lot, unsafe to drive they have told me. This all started while driving. Fortunately I didn't have an accident or and incident before getting it to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550642October 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS and Traction Control lights and bells and alarms going off saying need to Service Right Away. Called dealer and told not to drive truck till fixed. but the parts are and have been on back order for over a year because there are so many trucks with this issue and its going to cost me close to $2,000. to get this issue fixed. Its a faulty item not of my doing. Needs to be a recall on this issue. In the mean time I am with out a truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550230October 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
This is an ongoing problem and it appears to be affecting other owners of this vehicle as well. The code is C0020-001. The ABS/Traction control light comes on - a message to service the Anti-Lock braking system comes on - and the cruise control does not work. This happens intermittently sometimes 20 times in a minute, sometimes it's 20 times a day and sometimes I can go 2 or 3 days without it coming on at all. It's very frustrating and unnerving as the cruise control just drops out while you're driving which is not safe. The ABS also does not function with this issue. This issue needs to be addressed. Additionally there is a parts shortage for this repair most obviously because the parts are in short supply with everyone needing to make this repair. There are countless other people who are having this issue besides myself. Please issue a recall. This is not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549664October 12, 2023
POWER TRAIN
transmission stopped working at 51,000 miles on it. Truck goes into drive but will not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549226October 10, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The ABS and traction control light are coming on and off and malfunctioning with a dinging bell alert. With a message that says service antilock brakes soon. On wet roads the steering seems off and brakes lock up. Very unsafe, The Ram dealer said the parts to fix are under engineering review and not available until February 2024. My truck is a 2017 Ram 2500 with19,850 miles. I bought the truck new
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549060October 9, 2023
SERVICE BRAKES
Message reads: Service Antilock Brake System. Traction control and ABS light stay on along with chime. Traction control failure and failure of the antilock braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548901October 8, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS light on and antiskid light came on and the bell is ringing and the cruise control not working when on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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