Ram 1500 Complaints (2021)

669 consumer complaints on file.

#11427722August 4, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
I received my ordered vehicle recently and almost hit a car changing lanes because my right side mirror blind side monitor didn't light up. It wasn't until I spoke with my dealer that I found out Stelantis has removed the blind side monitoring from 2021 vehicles while still advertising they are available on all 2021 models. This is now a normal safety feature in most all vehicles sold for obvious reasons. Many people cannot twist around and take their eyes off the road ahead of them. Stelantis needs to install these in a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427630August 3, 2021
ENGINE, ELECTRICAL SYSTEM
2021 Long Horn 5.7L HEMI e-Torque with 8800 miles - stalled 3 times at low speeds All 3 times have been a really slow speeds, almost coasting at a turn or a light and then realizing that the engine stalled. The 2nd time was in middle of an intersection. I was able to get it through the intersection and put into neutral and restart. The 3rd stall was immediately after at a Red light. The auto park engaged at about 2-3 mph right when the light turned Green and I almost got hit from behind before I could restart and get off the road. I've had my kids in the truck for two of these stalls and its a matter of time before this causes an accident. I made an appt at my dealer today, they looked at me with a blank stare like they have never heard of this issue. Also showing no more concern than if I was asking for a tire rotation. I'm sure I'll have to start at the beginning like many of you have documented. Frustrating that there is still no guidance to the dealers on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427263July 31, 2021
ELECTRICAL SYSTEM, ENGINE
On May 18th, 2021 my 2021 Ram 1500 Limited shut itself off while pulling out of my neighborhood. The emergency brake activated itself, and there were no error codes. I took to the dealership, and they could not replicate the issue and stated they found no problems. Today, on 7/31/21, it did the exact same thing, except this time I almost got hit by another vehicle. I have filed a second complaint with FCA, but this is definitely a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427155July 30, 2021
AIR BAGS
The contact owns a 2021 RAM 1500. The contact stated that while his son-in-law was driving at 30 MPH, another vehicle had rear ended his vehicle. The force of the collision then propelled the vehicle into the vehicle in front of him. Due to the force of the collision, his son-in-law's head hit the steering wheel which caused him to black out.The vehicle was then hit by two other vehicles on both the passenger and the driver side as the vehicle was in the middle of an intersection. The air bags did not deploy at anytime during the collision. The contact's son- in-law was taken to hospital and treated for a fractured right side knee and ankle as well as several bruises to various parts of his body. The contact stated that an occupant in another vehicle was transported by ambulance however, injuries were unknown. A police report was filed. The vehicle was towed from the scene and impounded by the police. An insurance agent inspected the vehicle to assess the damage and an agreement was made to repair the vehicle. The manufacturer was initially notified of the failure and a complaint was filed. The contact was also informed that a case manager would contact him; however, he never received a call. Months later, the contact called back the manufacturer and was informed that since the vehicle had been repaired; no further action from the manufacturer would be taken. The dealer was also notified of the failure and they also offered no assistance. The vehicle had been repaired. The failure mileage was approximately 1,500.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11427081July 29, 2021
ENGINE
While driving about 10mph the engine stalled and i could not restart or put it into park for 2 minutes. If i had been on a road instead of parking lot i would have been hit. I Jane etorque 5.7L v8 engine. There are many other reports of this issue reported online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426688July 27, 2021
ENGINE
Have had truck 2 times stall while driving. Will completely shut down while driving 15-20 MPH after breaking then letting off the break pedal shuts down - the parking break will engage itself and the truck will go into park. To restart I have too disengage parking break manually. The incident happened June 23rd with 3500 miles then recently at 8k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426079July 23, 2021
ELECTRICAL SYSTEM
While driving, the engine shuts off and a message displays that the vehicle needs a on/off power cycle to continue. I believe the failure was caused by a loose ground wire or controler that went offline and needs a power cycle to bring all controllers back online. Safety is a concern due to the engine shutting off and needing to coast the vehicle to a safe spot if it will reach one. The engine turning off and requiring a restart had happened 4 times in the 3 days of owning since new. The vehicle is still at the dealership awaiting parts needed to diagnose the problem. The only warning message was after the engine turned off and requires a power cycle to continue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425105July 16, 2021
ENGINE
I got to a stop and the e-torque kicked in, as I departure from a complete stop the truck stalled as I entered the intersection to a complete stop, dash advised to put the vehicle in the park position before starting it, after a few minutes I was able to restart the truck and put it in drive to drive away. huge safety hazard and life threatening since I was on my way to take my daughter to school when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425092July 16, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Truck stalls while making hard turns, usually at slower speeds. Truck has also cut off while making a turn into traffic. I've read about a number of consumers having the same issue with the etorque Hemi engines. To answer the above questions: - Not sure what system failed but the vehicle is available for inspection upon request. - The safety of myself & family are put at risk anytime the stalling occurs, especially when turning on to a road with oncoming traffic as the truck could potentially shut off again automatically. - The issue has yet to be confirmed by a dealer. I take the vehicle in on 8/1/2021 to be diagnosed. - The vehicle has not been inspected by the manufacturer, police or insurance representative as of yet. - No prior warning lamps, messages or other symptoms aside from stalling at different times. This issue has been ongoing for a few months now. The vehicle completely shut off once roughly last week sometime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424885July 14, 2021
ENGINE, ELECTRICAL SYSTEM
While driving at any speed the engine will shut off an I will lose all communication to the 2 key fobs. After the vehicle stops it will engage the parking break and will not restart. I have had the vehicle towed 3 times for this issue and all three times were on a busy dangerous road. Local police had to come and stop traffic for a safe tow hook. Also makes it very difficult to exit heavy traffic on the highway with no ability to control the speed of the vehicle. Dealer has claimed to fix it 3 times, but all 3 times have failed. Dealer has test drove the vehicle and can reproduce the problem. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine/Electrical system, yes it is available for inspection. How was your safety or the safety of others put at risk? Engine stalls without warning at any speed. lose or power steering, breaks and engine power makes it extremely dangerous to merge at highway speeds or on narrow busy intersections. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes confirmed and reproduced by a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Only by a dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings prior to incidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424271July 11, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear camara does no show images
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424156July 9, 2021
UNKNOWN OR OTHER
Blurry back up camera image with surround view camera option
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423785July 7, 2021
ENGINE
My vehicle's engine stalls (turns off) while driving at slow speeds. After stalling the transmission tries to put itself in park and the electronic E-brake is automatically applied causing the truck to grind and stop abruptly. This is a safety concern because the vehicle automatically and abruptly stops itself not providing an opportunity to safety move out of traffic. There is also high risk and concern of someone behind the vehicle colliding due to the abrupt stop. The vehicle has been brought to an authorized dealer with no codes or ability to duplicate the problem. No warming lights, messages, codes, or symptoms prior to or after it happening. The vehicle is brand new, happened twice with less than 4,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423525July 6, 2021
UNKNOWN OR OTHER, VISIBILITY/WIPER
Backup camera sometimes has blank screen and guide lines sometimes are not there and zoom function does not work when no guidelines. Truck has been to the dealership 5-7 times, in January they replaced the camera itself but did not fix the issue. I was to they cannot do anything at this point unless it fails at the dealer. It does not have the trailer backup camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423496July 5, 2021
ELECTRICAL SYSTEM
Engine stalled at 10 to 15 MPH and the transmission shifted to park automatically. All games, cluster and dash controls were out, no power. This happened with a 8000 lb travel trailer attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423384July 4, 2021
ENGINE, POWER TRAIN, SERVICE BRAKES
Was making a left had turn from a stop sign and my truck just shut off. I was going roughly 5 mph or less when this happened. I was able to coast for a second until the emergency brakes came on for some reason while the truck was still in drive. The only thing that came up on the dash was something along the lines of “put the vehicle in park and apply the brake to turn off parking brake and to start the vehicle”. The radio and all electrical related stuff seemed to have stayed on. This is the first time this has happened since I bought the truck and I only have roughly 700 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423045July 1, 2021
ENGINE
Driving on city streets at low speed, the engine has stalled 3 times from April to July 2021. All 3 times occurred within 5-10 minutes of starting the vehicle. Approaching an intersection, then slowly making a turn (once turning left, twice turning right) and attempting to accelerate. As the accelerator is pressed, it’s as if no signal is sent to the engine, then the engine stalls. The info screen on the dash instantly says to press the engine start button, but when pressing, it then says to put the vehicle in park. The truck is brought to a stop in the street, then the truck automatically sets the parking brake (auto parking brake is deactivated in settings). The truck is then shifted into park, engine restarted and parking brake released. Each time this has happened has been at speeds less than 5mph. The vehicle has less than 5,000 miles. No warning lights prior to engine stalling, none showing after. All electronics in the vehicle continue to work properly as the engine stalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422790June 29, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The truck previously shut off twice during a left and then a right turn. That was around 120 and 200 miles on the truck, respectively. Only other issue was during a turn the radio changed channel autonomously. Today with 1700 mile I backed it up and then put it in drive. The truck shut off and kicked every fault code on the truck. When trying to start it back it would not turnover and kept turning things on and off like the electrical system was possessed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422715June 29, 2021
POWER TRAIN
I turned left from the center lane into the driveway of my bank. After crossing the driveway apron, the truck engine died leaving me rolling through the parking lot. The vehicle sounded an alarm stating that it needed to be placed into Park to start the engine. The engine restarted after I came to a stop, placed the vehicle in park and pressed the ignition button. This failure could have happened at any time leaving me stranded in traffic, potentially at high speed where it could have caused a severe accident injuring myself or others around me. The vehicle has not been inspected yet by the dealer but will be when it's brought in for the pending recall related to the backup camera. I did inspect the Power Distribution module under the hood when I returned home and found that several of the relays were not fully seated in their sockets, with some of the relays physically tilted to the side. I then proceeded to properly seat all the relays. I also found that at least 75% of the fuses in the module were not fully seated in their sockets. There are numerous reports online of others that have experienced these same failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421469June 19, 2021
TIRES:SIDEWALL
Properly maintained factory installed tire had a no notice sidewall blowout at 50mph. There was no load in the bed. Noticed rough ride and tire pressure system went from properly inflated to 1. Kept the tire after replacing at a Firestone dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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