Ram 1500 Complaints (2021)

669 consumer complaints on file.

#11515960April 7, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 25 MPH and making a right turn, the vehicle stalled. The contact placed the vehicle in park(P) and attempted to restart the vehicle. The vehicle failed to start and was towed to the dealer. The dealer confirmed that the high-pressure fuel pump had failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513525March 23, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving the vehicle about five miles-per-hour and came to a stop sign, then came to a full stop. I then proceeded to make a right turn and was driving straight for about one-quarter of a mile at a speed of about five to ten miles-per-hour. Next, I slowed the vehicle down and made a right turn. The vehicle then completely stalled and turned completely off. The engine stopped, all of the meters on the dashboard turned completely off and the entire car and all electronics were completely off without warning. It was a random shutdown, there were no warning lights and no engine warning light or anything. Immediately after the vehicle turned off, I put my foot on the brake, then I had to put the vehicle in park, and then I had to restart the vehicle by pushing the "start engine" button. My safety, the passengers safety, other cars safety was put at risk because the vehicle could have stopped anywhere at any time without warning and completely turned off. There could have been a vehicle close behind me that could have caused death to passengers of my vehicle or other vehicles. The dealer confirmed that this is an issue and there is supposed to be an update for the computer on the Etorque engine. The dealer inspected the vehicle, and ran a computer update on the engine. However, the service manager said that they could not guarantee that it would not happen again. There were no warning lamps, no messages, no symptoms to indicate that this was going to occur. It was completely random with no warning. The components that malfunctioned are the E-Torque Engine and the computer. I immediately traded the vehicle in for a completely different brand. I do not want do die due to this vehicle malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513307March 22, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE
The fog lights on the vehicle stop working while I was driving at night in a not well lit area. After they stop working I went to get an oil change and was told I was unable to get an oil change and the water pump was leaking. The tech stated it was unsafe and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510961March 9, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2021 Ram 1500. The contact stated while driving 72 MPH, the vehicle lost motive power and stalled without warning. The contact was able to pull over on the side of the road safely and restarted the vehicle and the vehicle momentarily started operating normally, but the failure reoccurred. The vehicle was taken to the dealer and the dealer stated no failure was found but the mechanic suggested that the ignition system needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510953March 9, 2023
ENGINE, ELECTRICAL SYSTEM
When I started my vehicle the starter failed to disengage. The vehicle was unable to shut off. The only way to turn the vehicle off was to remove the battery cables. If I reattach the battery cable to the engine the vehicle try's to start on its own but is unable to, it just keeps turning over. The original starter failed and was replaced in January 2023 by a Ram dealer for the same issue. The dealer was able to find a replacement part at another dealership to avoid the long wait time to get the part. The current wait time is 30 days for the dealer to get the replacement part. I was told by the dealer that Ram will only provide rental coverage for 5 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510592March 7, 2023
STRUCTURE:BODY
I was driving and went to back up and found the tailgate down. I had had it in the shop for a recall of the tailgate. Took it back to dealer and was told my tonneau cover was the reason. I disagree as when I shut it it was latched and flush. There is no alarm indicating the tailgate down and the contents potentially falling out. There should be some alarm to indicate the tailgate is open, just like when a car door is open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510591March 7, 2023
POWER TRAIN
Vehicle would not shift from 1st gear when starting off. Had to pull of to the shoulder to turn off the vehicle and restart. Said "service transmission" and check engine light lit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510507March 6, 2023
UNKNOWN OR OTHER
Vehicle stalls with no warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510505March 6, 2023
UNKNOWN OR OTHER
Vehicle stalls with no warning while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510504March 6, 2023
UNKNOWN OR OTHER
Vehicle stalls without warning. No lights or notice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510503March 6, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
At any rate of speed the vehicle stalls and looses power with no warning. No check engine lights or any indicator comes on until the vehicle is already in stall position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510130March 4, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE
We lease a 2021 Ram. For the past year our truck will randomly stall when making a turn and pushing the gas. It shuts off, puts the vehicle in park, and engages the emergency brake when pulling out into traffic. We have brought it in to the dealership we got it from, letting them know that this is a huge safety concern especially if pulling out into busy traffic which is something we have to do on a daily basis. They said since they cannot replicate the issue there is nothing to fix. Our truck continues to stall and we use it not only for transport of our family but for hauling horse trailers - making it even more dangerous. We need a resolution as this puts us at risk and is very stressful, changing how we drive because we are afraid to pull out in certain situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509588February 28, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
I have had two incidents where shortly after a cold start while driving the vehicle it would turn off and and the emergency brake would apply. In both instances I was approximately a mile from where the vehicle was started. I had slowed to make a right turn, upon completion of the turn driving under 20 MPH the vehicle's engine would turn off, I was able to coast to a stop and then the vehicle's emergency brake would engage. When this happens the operator is forced to come to a complete stop, shift to park (in order to restart) and disengage the emergency brake. 2021 Ram 1500 Laramie eTorque 12K miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509152February 26, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Bed separated due to improper weld. Caused gap large enough that a ratchet strap was able to pass through due to air flow and melted to hot exhausts located directly below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507934February 18, 2023
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The truck’s push button start system was turned on to start the car, the keys were removed from inside the vehicle cabin but the truck was still able to be driven without the keys being inside. I started the truck to warm it up, then went inside my home, when I had to leave I changed my coat and forgot the truck keys in my other coat. I got in the truck and was able to drive as if I had the keys on me. When I reached my destination 5 miles away, I turned the truck engine off, and then realized I did not have the keys with me. The truck should NOT be able to be driven if the keys are not sensed inside the truck cabin. This is a safety risk, trucks can be stolen easily in this way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507797February 17, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
After intense rainstorms, we tried to start our Ram 1500. All key fobs won’t work but there was battery life in all of them. We could not get into our truck or start it with the key fobs. Only way inside the truck was with the emergency physical key inside key fob, but then the truck alarm kept going off with no way to turn it off. Our safety was put at risk since we couldn’t operate our truck. After talking to service department through our dealership, they suggested towing the truck to them for diagnostic testing since we couldn’t even start or place car into neutral. After diagnostic testing, the dealership confirmed our RF module located behind the rear seats was damaged by water damage and showed water was still in the module. The dealership confirmed this was their 6th case like this. Problem is they suspect the rear glass leaks to cause damage to the RF module. However, the antenna and brake light could also be the water leak issue. The dealership will confirm where water is leaking from and attempt to fix. No warning lights or messages were displayed before this problem occurred
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507679February 16, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was turning right at a stop sign leaving my development and the truck shut off and applied the emergency brake. Thankfully it was at a stop sign in the residential area and not entering the main throughway. From reading online this is a known Ram issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507331February 14, 2023
UNKNOWN OR OTHER
I purchased a 2021 Ram TRX in Nov of 2021. The tailgate had opened on its own several times over 9 months until Nov 2022. I complained to dealer during oil changes and they said it was my fault and blamed me for not shutting it hard enough or hitting release button in my pocket. I had 8 instances of the tailgate coming open. One I had my cargo load calm out onto highway. Two I had my golf clubs fall out onto highway. Three I had my tailgate hit my boat trailer jack. I went to an independent shop to determine if they could help some dealer never even recorded my complaints or requests. On inspection we found the strikers severely out of alignment and adjusted them to fix issue. We recorded videos and photos of the alignment prior to adjustment and after. In Dec 2022, Ram issued a recall for this exact issue. They then inspected my vehicle and noted the adjustments we made and the facts it was out of alignment prior. Marks could be easily seen where it was factory installed and where we adjusted to remediate. Stellantis and Ram are now denying all liability for my losses and damages prior to the recall since I repaired outside of Ram despite their refusal to repair after several losses incurred.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11507272February 14, 2023
POWER TRAIN
The truck stalled at a intersection and applied the emergency brake. This seems like a common problem with the torque engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507170February 14, 2023
SERVICE BRAKES
Incident occurred two times. Driving in normal conditions at 30mph or less. The vehicle disabled the gas pedal/power, engaged the emergency brake, and turned on the emergency lights. Car had to be turned off and restarted. Vehicle resumed normal operations after restarting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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