Nissan Murano Complaints (2023)

8 consumer complaints on file.

#11760770August 30, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My car is currently in the dealership due to excessive water damage after a rainstorm this month. I noticed the issue when I opened the door and the car smelled of mildew. When I inspected the vehicle, there was a large puddle in the spare tire compartment and the carpets in the back of the car and back passenger areas are soaked. The padding under the spare tire was soaked. I noticed water coming out of the seatbelt area and back vents. I am extremely frustrated because I noticed some dampness in the back carpet two weeks ago and since the car was under warranty, I asked the dealer to check it out (they were already repairing the AC which was also faulty) They said they cleared the drains but it obviously wasn't effective. This appears to be an issue with the Nissan Murano design as THE SAME EXACT issue occurred with my 2019 Murano which was totaled by the insurance company due to concerns that the water caused damage to the wiring. In looking at the NHTSA site it appears that there have been numerous issues with the moonroof including water damage and spontaneous shattering. I am shocked that there has not been a recall of these vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755486August 7, 2026
EXTERIOR LIGHTING
The driver's-side front headlight assembly (a sealed LED unit) failed. The vehicle is available for inspection upon request. It started with moisture intrusion; I took it to the Dealer. They said I had to replace it out of pocket. I explained this was an apparent manufacturer failure. Since I got the car back, it flickered until it went out, and the dashboard displays a Headlight Failure error. The failed headlight significantly reduces forward visibility at night and my vehicle's visibility to other drivers. This creates a hazard on unlit roads and in poor weather, increasing the risk of a collision. I currently do not feel safe driving it at night, and we are in the rainy season in South Florida. Yes. A Nissan dealer inspected the vehicle, confirmed the headlight assembly failure, and quoted approximately $1,900 for parts alone. They could not provide a labor quote to replace it. The issue is a sealed LED headlight assembly, not a replaceable bulb. A sealed unit designed to last the life of the vehicle that fails due to moisture intrusion points to a housing-seal defect, not normal wear or a maintenance item. I do not believe I should pay out of pocket for that. I contacted Nissan Consumer Affairs. I was informed the vehicle has just over 27,000 miles but the original in-service date of 6/30/2023, placing it only about five weeks past the basic warranty's time limit and roughly 9,000 miles under the mileage cap. The failure has been reported to Nissan Consumer Affairs, which has opened a case for review. The vehicle has not been inspected by police or insurance. Yes. A headlight system warning message appeared on the dashboard as of 7/31/2026, and I have informed Nissan Consumer Affairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718894February 18, 2026
SERVICE BRAKES
The contact owns a 2023 Nissan Murano. The contact stated that while driving at approximately 20 MPH, as he was slowing down for a traffic signal, the vehicle in front of him made a sudden stop. The contact stated that he was about 2 car lengths behind the rear of the other vehicle, and he depressed the brake pedal hard. The contact stated that the pedal went to the floorboard. The contact stated that his vehicle stopped when it crashed into the rear end of the vehicle in front. The contact stated that the vehicle had a tow hitch, which damaged the front grill and damaged the radiator of his vehicle. The contact stated that the hood had also been deformed from the crash. The contact stated no warning light was illuminated. The contact and the other driver were not injured. The contact stated that both vehicles were able to drive away from the accident. The contact stated that the police had arrived and filed a report. The contact stated that he drove the vehicle to a collision repair shop but had not had the brakes diagnosed. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11718113February 15, 2026
STRUCTURE:BODY
My lift gate window shattered while the car was sitting in my driveway with no one near it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687429September 15, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I WAS DRIVING ABOUT 20 MILES AN HOUR NO CARS INFRONT OF ME AND NONE BEHIND ME, THEN ALL OF A SUDDEN, THE FORWARD COLLISION WARNING WENT ON FLASHING RED ON MY DASH AND MY CAR WAS AUTOMATICALLY BRAKING FOR NO REASON. YES, ITS AVAILABLE FOR INSPECTION, MY SAFETY WAS PUT AT RISK IF THERE WAS ANOTHER CAR BEHIND, THEY COULD HAVE WRECKED INTO ME. I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP. THERE WERE NO OTHER WARNING LIGHTS ON PRIOR TO THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676541July 28, 2025
UNKNOWN OR OTHER
I purchased a 2023 Nissan Murano from Sunset Kia in Auburn, Washington. The vehicle was listed online with 37,334 miles and this was the mileage discussed throughout the sales process. However, after finalizing the paperwork and taking possession of the vehicle, I noticed that the actual mileage on the odometer was over 42,500 miles—more than 5,000 miles higher than advertised. I contacted the dealership immediately. They told me the discrepancy was due to a sales manager driving the vehicle during the time it was listed and that they "forgot to update" the mileage in the online listing. This explanation raises concern for me, as I believe I was misled during the transaction. If the odometer disclosure form and the listing did not reflect the true mileage, this may constitute odometer fraud or at least a violation of federal and state disclosure laws. I am requesting that this situation be investigated. I have documentation including screenshots of the original listing and text message communication with the dealership confirming the listed mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625410November 15, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, WHEELS
On [XXX] I was driving back down [XXX] , stopped at red light and when light changed to green, I proceeded to take off and as I got under the interstate overpass my vehicle abruptly started slowing down as if it was going to shut completely down and the panel in the dash turned red with a symbol of a car. There was a vehicle coming directly behind me and I am thankful they were not following me closely because it may have caused them to hit me from behind. A few seconds later the vehicle picked up speed and the red warning light disappeared quickly. 11/11/24 I made a call to Nissan Consumer Affairs to create a case (case#[XXX]) and representative opened and closed the case without escalating to a specialist for review. On 11/13/24 I took the Vehicle into a Nissan Dealership to perform a diagnostic on the vehicle and no code was found. I was told to bring the vehicle back in for a full day to troubleshoot. With all of the safety features this vehicle has, I thought issues like this would be recorded. I asked the service advisor if anyone else has reported this issue and he stated not on the 23 Murano but have received reports of other Nissan vehicles just shutting down. This could have been a very bad situation and Nissan Consumer Affairs did not seem to care when this issue was brought to their attention. Also have reported issue with brake pedal squeaking and wheel slipping when making short turn on driver's side. Issues are never found by the dealership in most cases, until the warranty runs out which is very short (3yrs 36,000). I attempted to upload document to support my trip to dealership, but received message that file is too large. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576110March 7, 2024
SERVICE BRAKES
noticed a small oil puddle near the front passenger side of the car in the garage before leaving for work on 2/24/24 at approximately 530am. Checked all reservoirs and found nothing outstanding and left for work. At approximately 540am I was driving to work and noticed 2 deer avoided one and hit the second one while still attempting to stop. I slammed my brakes, had no abs kick on, and the pedal went to the floor and I still narrowly clipped the second deer. I was attempting to brake for at least 20ft before the collision happened with the deer and slowed down from 80 to 65mph. I found it very odd that my brake pedal went to the floor and did not set off the ABS system and that the car took longer than it should have to come to a complete stop. After collision repair was done, thankfully just cosmetic damage, the dealership found both front brake calipers leaking the passenger one leaking significantly more than the drivers side. Due to the oil being found before that trip that day it has been ruled they were leaking before the incident occurred and this could have resulted in my car not being able to stop fully and properly and hitting the deer.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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