Nissan Murano Complaints (2015)

204 consumer complaints on file.

#11103788June 25, 2018
POWER TRAIN
TAKATA RECALL. WHEN COMING TO A COMPLETE STOP JUST UNDER 20 MILES PER HOUR THE TRANSMISSION GRABS AND SLOWS YOU DOWN AND THEN RELEASES. THIS CAUSES YOU TO STOP SHORT OR STOP TOO FAR AHEAD. EITHER WAY CAN BE DANGEROUS. PLEASE GIVE US A RECALL. I DON'T FEEL SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103886June 25, 2018
AIR BAGS
OCS IS SHOWING PASSENGER SEAT EMPTY EVEN WHEN OCCUPIED. AS A RESULT, THE PASSENGER FRONTAL AIR BAG MAY BE TURNED OFF AND NOT DEPLOY IN THE EVENT OF A CRASH. THIS PROBLEM WAS LISTED IN NHTSA CAMPAIGN NUMBER 16V-244 DATED APRIL 29, 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100232June 6, 2018
POWER TRAIN
MY 2015 NISSAN MURANO STARTED HAVING SOME TRANSMISSION PROBLEMS AT AROUND 20K MILES. ON LOW REVS SPECIALLY THE TRANSMISSION JERKS AND SHUDDERS. IT'S LIKE IT CAN'T SELECT THE PROPER GEAR AND IT'S A COUPLE GEARS UP FROM WHERE IT SHOULD BE. THE VIBRATION IS VERY ANNOYING AND POTENTIALLY UNSAFE. I TOOK THE CAR TO THE DEALER AND THEY SAID THAT THEY COULD FEEL THE PROBLEM, BUT THAT THERE ARE NO LIGHTS IN THE DASHBOARD. SUGGESTED TO KEEP DRIVING THE CAR UNTIL A SERVICE LIGHT SHOWS UP. I THINK THIS IS UNACCEPTABLE. I WAN TO SELL MY CAR NOW, BUT NO ONE WOULD BUY A CAR THAT SHAKES ON LOW REVS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089982April 24, 2018
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR THAT HAD LESS THAN 60,000 MILES ON IT HAS HAD TO HAVE THE ANTILOCK BRAKE SYSTEM REPLACED, THE TRANSMISSION REPLACED, THE LEATHER SEATS HAVE TEARS ON BOTH SIDES OF THE REAR SEAT, THE WINDSHIELD HAS OVER A DOZEN CHIPS IN IT AND MOST RECENTLY, WHEN DRIVING, MY GAS GAUGE WENT TO EMPTY ALTHOUGH I HAD JUST FILLED IT UP LESS THAN 16 HOURS EARLIER AND HAD NOT DONE ANY DRIVING. I PULLED OVER ON THE SIDE OF THE HIGHWAY, TURNED MY CAR OFF AND BACK ON AND THE GAUGE RESET ITSELF. MY CAR IS NOW OUT OF WARRANTY AND I'M WAITING FOR THE NEXT MAJOR THING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076393March 5, 2018
SERVICE BRAKES
WHEN BACKING UP IN A PARKING LOT, BRAKES WERE APPLIED TO STOP THE VEHICLE BUT BRAKE PEDAL WENT TO THE FLOOR AND DID NOT STOP VEHICLE. VEHICLE WAS SHIFTED INTO PARK AND VEHICLE THEN CAME TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074259February 22, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE GUARDRAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, SHOULDER, LOWER BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE FRONT AND TWO REAR PASSENGERS SUSTAINED HEAD, SHOULDER, NECK, ARM, BACK, AND LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11055660December 20, 2017
POWER TRAIN
THE TRANSFER CASE AND AXLE SEALS ON MY 2015 NISSAN MURANO HAVE BEEN LEAKING AND THE DEALER HAS HAD THE VEHICLE THREE DIFFERENT TIMES, WITHIN THE LAST MONTH AND A HALF, FOR NUMEROUS DAYS. THERE WAS 27,091 MILES ON IT WHEN I TOOK IT IN ON 11-08-17. THE DEALER HAS PROVIDED A RENTAL EACH TIME. THE THREE DATES THE VEHICLE WENT INTO THE DEALER ARE: 11-08-17, 12-02-17 AND 12-19-17. I FILED A CASE WITH NISSAN UNDER CASE #29147756 AND GAVE THEM A COPY OF THE TITLE SHOWING THAT IT WAS PURCHASED THROUGH MY FAMILY'S BUSINESS, BURKINS & FOLEY. I WILL PROVIDE YOU WITH A COPY IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047081November 17, 2017
UNKNOWN OR OTHER
ON THE MORNING OF NOVEMBER 7, 2017, THE FRONT/SLIDING PORTION OF THE SUNROOF ON MY 2015 NISSAN MURANO SPONTANEOUSLY EXPLODED WHILE I WAS DRIVING DOWN I-5 IN SEATTLE, WA, AT THE POSTED SPEED (60 MPH). THE SOUND OF THE EXPLOSION WAS DEAFENING (I THOUGHT THAT A GUNSHOT HAD BEEN FIRED AT MY VEHICLE, AND/OR I HAD HAD A CATASTROPHIC TIRE BLOWOUT). LUCKILY THE RETRACTABLE FABRIC "SHIELD" BETWEEN THE SUNROOF AND THE INTERIOR OF THE VEHICLE WAS DEPLOYED, AND THE SHATTERED GLASS DID NOT FALL ON ME. I WAS ABLE TO PULL OFF THE FREEWAY AND PREVENT LARGE CHUNKS OF GLASS FROM FLYING INTO ON-COMING TRAFFIC. I SUBSEQUENTLY REPORTED THIS INCIDENT TO MY INSURANCE COMPANY, AND THE SUNROOF WAS REPLACED BY MY INSURER (THE COST OF THE REPLACEMENT GLASS WAS APPROXIMATELY $1500; I PAID A $250 DEDUCTIBLE, AND THE INSURANCE COMPANY PAID THE REST).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033542October 16, 2017
UNKNOWN OR OTHER
I WAS DRIVING MY CERTIFIED PRE-OWNED 2015 NISSAN MURANO WITH MY 1 YEAR OLD DAUGHTER IN THE BACK SEAT, A CAR THAT I JUST PURCHASED 2 WEEKS AGO WHEN THE FRONT HALF OF THE PANORAMIC SUNROOF SUDDENLY EXPLODED. I WAS NOT UNDER AN UNDERPASS, THERE WERE NO CARS RIGHT NEXT TO ME. IT SOUNDED LIKE A GUN SHOT & GLASS CAME SHATTERING DOWN THE FRONT & BACK SEAT WHERE MY DAUGHTER WAS IN HER CAR SEAT. THIS WAS AN ABSOLUTELY TERRIFYING, DANGEROUS EXPERIENCE THAT COULD HAVE ENDED A LOT WORSE. I CONSIDER MY DAUGHTER & I LUCKY THAT WE WERE NOT INJURED BUT FROM WHAT I HAVE READ, THIS IS NOT AN UNCOMMON OCCURRENCE. THIS SAFETY ISSUE WITH EXPLODING SUNROOFS NEEDS TO BE RESOLVED AS THIS IS A VERY DANGEROUS ISSUE THAT CONSUMERS SHOULD BE AWARE OF BEFORE BUYING A NISSAN OR ANY CAR WITH A SUN ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030083September 27, 2017
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING MY WIFE AND DAUGHTER YESTERDAY, WHEN ALL OF A SUDDEN THE CAR SHUTS OFF. THE CAR BEHIND ME ALMOST RAN INTO THE BACK OF MY CAR. ANOTHER TIME ON THE HIGHWAY, THE CAR SHUTS OFF AND I ALMOST HAD A ACCIDENT. I AM SCARED THAT THIS CAN HAPPEN AGAIN AND I WILL BE PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030209September 27, 2017
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE AT A STOP LIGHT AND WAITING FOR THE LIGHT TO TURN GREEN, THE CONTACT ATTEMPTED TO ACCELERATE WHEN THE COLLISION AVOIDANCE MONITORING SYSTEM ERRONEOUSLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP IN THE MIDDLE OF A BUSY INTERSECTION. THE CONTACT INDICATED THAT THE FAILURE ALSO OCCURRED ONE TIME PREVIOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER (GARDEN CITY NISSAN IN HEMSTEAD, NY) WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000. UPDATED 12/13/2017 *LN CONSUMER STATED THE MANUFACTURE WAS NOTIFIED 9/27/17. THE SPECIALIST SAID THAT HE DID NOT FIND ANY PROBLEM. ON 6/28/17, CONSUMER MADE A REPORT TO THE DEALER ABOUT THE BRAKES BUT IT WAS NOT DOCUMENTED BY THE SERVICE ADVISOR. UPDATED 7/23/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030070September 26, 2017
ENGINE, POWER TRAIN
CVT SHUDDERS AT LOW SPEEDS 20 - 40 MPH, THE FEELING IS AS IF THE GEARS ARE JAMMING AND BANGING AGAINST EACH OTHER; IMMEDIATELY RELEASING ACCELERATOR AND PRESSING FOR HARDER ACCELERATION TEMPORARY SUPPRESSES THIS BEHAVIOR. ANY INCLINES WHERE CAR SLOWS DOWN AND RPM FALLS CAN LEAD TO REOCCURRENCE OF THE SAME. HAPPENS 2/3 TIMES WHEN THESE CONDITIONS DESCRIBED ABOVE HAPPEN. I BELIEVE THE 'D'-STEP ARTIFICIAL SHIFTER TECHNOLOGY IS GOING OUT OF SYNC WITH REST OF TRANSMISSION ROTATION SPEED AND CAUSING THE GEARS TO GRIND DURING THOSE D-STEP ADJUSTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020755August 31, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE HESTIATES - IT JERKS AND SHUDDERS WHEN ACCELERATING NORMALY AROUND 20 MPH, AND ALSO AROUND 40 MPH. IT FEELS LIKE THE TRANSMISSION ISN'T SHIFTING PROPERLY AND CAUSING ABNORMAL VIBRATION AND INSTABILITY WHILE TRYING TO ACCELERATE NORMALY. THE VEHICLE IS IN MOTION ON CITY STREETS AND URBAN HIGHWAYS WHEN THIS HAPPENS. THIS HAS HAPPENED SEVERAL TIMES OVER THE LAST COUPLE OF MONTHS - AND AS RECENTLY ON SUNDAY AUGUST 27, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004134July 10, 2017
TIRES, TIRES:TREAD/BELT
TIRES ARE LOSING PARTICLES OF THE RUBBER. THE TIRES ARE DETERIORATING IN THE MIDDLE MOSTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991695May 25, 2017
VISIBILITY/WIPER
LESS THAN 48 HOURS OF OWNERSHIP AND VIVA NISSAN OF EL PASO TX WOULD NOT TAKE BACK THIS VEHICLE THAT HAS A HORRIBLE GLARE REFLECTION FROM THE SUN WHEN THE STYLIZED HOOD ANGLES REFLECT BACK LIGHT INTO THE VEHICLE AND AGAINST OTHER DASH CHROME ACCENTS. DEALER DID, HOWEVER, SEND US TO HIS "FAVORITE" AUTO TINT SHOP, UNIVERSAL TINTING IN EL PASO TX. THEY WERE TOLD BY THE DEALER TO PUT ON A 70% OPTIK NANO CERAMIC TINT ACROSS THE WINDSHIELD AND SEND THE NISSAN DEALER THE BILL OF $100. THAT COMPANY DID SUCH A RUSH JOB AND LEFT BUBBLES AND VISUAL IMPRESSION OF VIEWING THROUGH A FISHBOWL, NOT TO MENTION THE SLIME RESIDUAL FROM THE APPLICATION THAT WAS LEFT ALL ACROSS THE LEATHER DASH BOARD. 82 HOURS AFTER PURCHASE WE REVIEWED THAT 70% IS NOT STREET LEGAL IN NEW MEXICO WHERE THE CAR DEALER KNEW WE RESIDED, SO WE TOOK THE CAR TO A NM WINDOW TINT COMPANY WHO WILL BE REMOVING THE "DIRTY JOB" (AS THEY DESCRIBED IT) AND WILL DO A CLEAN, CLEAR JOB USING 80% CERAMIC TYPE PRODUCT (BLUE AIR 80 BL SR HPR). FIRSTLY, WHY AFTER LESS THAN 48 HOURS DID THE DEALER, VIVA NISSAN OF EL PASO TEXAS NOT FOLLOW OUR REQUEST TO FREEZE THE FUNDING AND LET US RETURN THE 2015 MURANO AND SELECT ANOTHER LESS DANGEROUS VEHICLE TO DRIVE? SECONDLY, WHY WOULD A 3RD PARTY WINDOW TINTING COMPANY OFFER A SOLUTION THAT WAS NOT STREET LEGAL IN OUR RESIDING STATE? AND MOST IMPORTANTLY, WHY ISN'T NISSAN BUILDING THESE OVERGLASSED, OVER CLASSED, OVER STYLEIZED VEHICLES WITH SUCH REPEATING COMPLAINTS OF GLARE WITHOUT PROVIDING A FACTORY SOLUTION TO THE WINDSHIELD OR PAINT COATING? I GUESS IT COULD BE WORSE, OUR TRANSMISSION COULD BLOW IF IT'S ONE OF THE UNLUCKY ONES FROM A CERTAIN TIMEFRAME WHEN NISSAN FACTORIES WERE TRYING TO SAVE A DIME AND INSTALLED CHEAPER PARTS. HMMM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991026May 22, 2017
POWER TRAIN
VEHICLE JERKS AND SHUTTERS AT LOW RPMS (APPROXIMATELY 15 TO 30 MILES PER HOUR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984893May 11, 2017
AIR BAGS, UNKNOWN OR OTHER
PASSENGER SIDE AIRBAG STOPS DETECTING ADULT PASSENGER, WAS RECALLED BY NISSAN IN 2016 AND SYSTEM WAS REPROGRAMED, IT'S NOW MAY 2017 AND THE PROBLEM HAS STARTED AGAIN. WILL NEED TO CONTACT NISSAN FOR REPAIRS. ALSO WHEN DRIVING THERE IS AN EXTREME GLARE FROM THE BACK SIDE OF THE HOOD WHICH BLINDS AND DISORIENTS WHEN DRIVING TOWARDS THE SUN, NEARLY WREAKED CAR BECAUSE I COULD NOT SEE FOR A FEW SECONDS. THIS HAPPENS ALL YEAR WHEN SUN SHINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971842April 11, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
AT 20K MILES IN OUR 2015 NISSAN MURANO, WE EXPERIENCED THE CAR CHUGGING AT SPEEDS UNDER 15MPH, TURNING A CORNER, ACCELERATING FROM A STOP. THE CHUGGING WAS FOLLOWED BY ENGINE REVVING. THIS WAS FOLLOWED 2 DAYS LATER BY COMPLETE FAILURE WHILE DRIVING AT HIGHWAY SPEEDS. THE CAR WOULD NOT ACCELERATE AT ALL. IT HAD TO BE TOWED TO THE DEALERSHIP. THE SERVICE ENGINE LIGHT CAME ON AFTER THE ENGINE FAILED. NISSAN CANNOT DETERMINE A CAUSE AND IS REPLACING THE TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957944March 1, 2017
AIR BAGS, SEATS
HELLO I OWN A 2015 MURANO PLATINUM HAD RECALL FOR PASSENGER AIR BAG CLASSIFICATION SYSTEM NOT RECOGNIZING OCCUPANT. HAD SERVICE DONE NOW AIR BAG OFF IS INDICATED ALL THE TIME . I COMPLAINED THAT THIS IS NOT A REAL FIX WAS TOLD THAT'S HOW ALL CARS ARE NOW THAT IS A LIE. THE PROBLEM IS ITS NOT FIXED WHILE DRIVING WITH MY WIFE IN PASSENGER SEAT WITH HER SEAT BELT ON DASH LIGHT SAID AIRBAG OFF I HAVE A PICTURE OF THIS WHICH SHOWS THIS SITUATION NISSAN NEEDS TO REPAIR THIS AND RESTORE IT TO ITS ORIGINAL DESIGN SPECS. THANK YOU FOR YOUR TIME YOU CAN CONTACT ME AT [XXX] [XXX] CONTACT INFORMATION: *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957650February 28, 2017
SERVICE BRAKES
I TOOK MY MURANO TO HAVE THE RECALL REPAIRED. NISSAN WOULD NOT GIVE ME THE CAR BACK DUE TO SAFETY CONCERNS. THEY GAVE ME A STRIPPED DOWN CAR NOT EQUAL TO MINE. THEY SAID IT TAKES FIVE DAYS TO GET THE PART FROM NEW YORK. THAT IS A JOKE. THEY SHOULD BE FORCED TO EXPIDITE THEY PART SO I CAN HAVE MY CAR BACK! THEY ARE TOO CHEAP TO PAY FOR OVERNIGHT SHIPPING. I WANTED THEM TO GIVE ME A CAR LIKE MINE, THEY SAID IT IS UP TO THE DEALER. I REMINDED THEM THAT THEY RECALLED THE CAR THAT IS DEFECTIVE NOT THE DEALER. THEY GET AWAY WITH STICKING IT TO THE CUSTOMER, THEY DO NOT CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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