Nissan Murano Complaints (2014)

145 consumer complaints on file.

#11014653August 11, 2017
STEERING
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO JERRY SEINER NISSAN LOCATED IN BOUNTIFUL, UT, BUT WAS NOT REPAIRED BECAUSE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD GET BACK TO THE CONTACT WHEN THE REMEDY PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011496July 29, 2017
VISIBILITY/WIPER
WHILE DRIVING THE DRIVER SIDE SUN VISOR FALLS WITHOUT WARNING, OBSTRUCTING VISION. IT WILL NOT STAY ALL THE WAY UP. SOMETIMES IT FALLS ALL THE WAY DOWN, AND SOMETIMES IT STOPS PARTWAY DOWN AND IF I MAKE A QUICK STOP MY HEAD HIT IT. I CANNOT LOWER THE AUTOMATIC SEAT FAR ENOUGH TO GET BELOW IT SUFFICIENTLY. THIS IS A SAFETY HAZARD BECAUSE IT BLOCKS MY VIEW WHILE DRIVING. I TOOK THIS VEHICLE TO THE NISSAN DEALERSHIP AND THEY CAN REPAIR IT BY INSTALLING A COMPLETELY NEW VISOR ASSEMBLY AT A COST OF NEARLY $300, BUT THEY DO NOT WANT TO DO SO BECAUSE THE PROBLEM WILL RECURR AFTER SOME TIME. THEY SAY IT IS A DEFECT THAT NISSAN HAS NOT CORRECTED. I RESEARCHED THE PROBLEM AND WITHIN MINUTES FOUND HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. THIS HAPPENS WHENEVER THE VEHICLE IS IN MOTION, BUT THE VISOR WILL NOT STAY UP EVEN WHEN PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010566July 25, 2017
UNKNOWN OR OTHER
BLIND SPOT WARNING AND LANE DEPARTURE WARNING SYSTEMS FAIL AS INDICATED BY FLASHING GREEN LIGHTS ON THE INSTRUMENT PANEL. THIS IS AN INTERMITTENT PROBLEM AND OCCURS DURING LONG TRIPS. THE SYSTEMS MAY FAIL AND BE UNAVAILABLE FOR VARIOUS AMOUNTS OF TIME AND THEN RETURN TO NORMAL OPERATION. THE FAILURE CAN BE CORRECTED BY SHUTTING DOWN THE ENGINE AND RESTARTING. THE FAILURES OCCUR AT VARIOUS TIMES DURING A TRIP. WHEN THE SYSTEMS FAIL, THE BLIND SPOT WARNING LIGHTS DO NOT ILLUMINATE, AND THE LANE DEPARTURE WARNING TONE DOES NOT HAPPEN. THE DEALER HAS BEEN UNABLE TO FIND ANY CODES THAT WOULD INDICATE A PROBLEM AND THEREFORE HAS NO IDEA HOW TO FIX THE PROBLEM. SINCE THE DRIVER HAS TO MONITOR THESE SYSTEMS MORE CLOSELY THAN NORMAL, THIS COULD LEAD TO A SITUATION WHERE THE SYSTEM IS IN FAILURE WHEN IT IS MOST NEEDED. THIS PROBLEM HAS BEEN REPORTED TO THE DEALER AT EVERY OIL CHANGE SERVICE SINCE THE CAR WAS PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004698July 12, 2017
UNKNOWN OR OTHER
I RECEIVED RECALL LETTER NHTSA RECALL 17V-184.CALLED NISSAN 804-378-3000.MADE APPT FOR RECALL,WAS ADVISED PART WAS THERE.UPON ARRIVING AT APPT. I WAS TOLD SORRY PARTS WERE THERE BUT NOW ARE ALL GONE.WE WILL ORDER AND PUT YOUR NAME ON IT AND CALL YOU IN A COUPLE WEEKS.IT HAS BEEN ALMOST 3 MONTHS NO CALL. I HAVE ATTEMPTED TO CALL AND NO ANSWER,LEFT SEVERAL MESSAGES NO CALL BACK.THIS IS MY FIRST MURANO AND I WANT TO DO THE RIGHT THING TO KEEP MY WARRANTY GOOD.I AM FRUSTRATED AND DO NOT KNOW WHAT TO DO.PLEASE ADVISE ME.THANK YOU.03
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004845July 12, 2017
STEERING
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (NISSAN OF CHESAPEAKE IN CHESAPEAKE, VA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ... .UPDATED 11/16/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995906June 19, 2017
UNKNOWN OR OTHER
I HAVE HAD MY CAR A LITTLE OVER THREE YEARS AND RECENTLY HAVE HAD ALL FOUR OF THE PASSENGER DOOR LOCKS FAIL. INITIALLY THIS WAS THE DRIVER SIDE, THESE WERE FIXED AND THEN THE PASSENGER SIDE FAILED. DURING THESE PERIODS THE REAR DOORS, WHERE MY YOUNG COUSINS SIT COULD NOT BE OPENED FROM THE EXTERIOR. THIS IS RATHER ALARMING AS IF WE WERE IN ANY SORT OF SEVER ACCIDENT GETTING THEM OUT WOULD BE VERY DIFFICULT. THE SERVICE CENTER I WENT TO TRIED TO PASS THIS OFF AS REGULAR WEAR AND TEAR BUT IT SEEMS QUITE CLEAR THAT SOME DEFECT IS PRESENT AND ONE THAT COULD LEAD TO SOMEONE BEING HARMED IF AN ACCIDENT WERE TO OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995807June 19, 2017
STEERING
I HAD TWO APPOINTMENTS AT WRIGHT NISSAN OF WEXFORD (PA)FOR A RECALL. THE FIRST APPOINTMENT THEY CALLED AND RESCHEDULED BECAUSE THEY DID NOT HAVE THE PART. THE SECOND APPOINTMENT WAS SCHEDULED AND WHEN I ARRIVED, THEY TOLD ME THEY DID NOT HAVE THE PART. I HAVE TAKEN TWO DAYS OFF OF WORK TO GET THIS RECALL SERVICE WORK PERFORMED. I RESCHEDULED WITH ANOTHER DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985795May 15, 2017
STEERING
JUST GOT LETTER IN MAIL FROM NISSAN ON 5-13-17 (RECALL IS EFFECTIVE 03=06-17). WHEN CALLED ON 5-15-17 DON DAVIS NISSAN OF ARLINGTON, TX (LOUIS, MAIN SERVICE ADVISOR), I WAS TOLD THAT THEY HAVE TO ORDER PARTS FOR REPAIRS, AND I HAVE TO LEAVE MY CAR AT LEAST FOR A DAY. I HAVE TO GET A RENTAL CAR FROM THEM UNTIL REPAIRS ARE DONE. I GOT CONFUSED WHAT TO DO? IS IT UNSAFE TO DRIVE MY CAR IF REPAIRS ARE DELAYED? [XXX], [XXX], TEL: [XXX](HOME), [XXX](CELL). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983606May 4, 2017
STRUCTURE:BODY
WHILE TRAVELING AT APPROXIMATELY 70 MPH WESTBOUND ON HIGHWAY I-72/US 36 NEAR HANNIBAL, MISSOURI, WE HEARD A LOUD AND SUDDEN EXPLOSION RESULTING IN A CATASTROPHIC LOSS OF THE SUNROOF ON OUR SUV. AT THE TIME OF THE INCIDENT, THE SUNROOF AND SUNSHADE WERE CLOSED. THE HIGHWAY WAS LIGHTLY TRAVELED AND THERE WERE NO VEHICLES (CARS, TRUCKS, BUSES, ETC.) IN THE VICINITY. WE DID NOT PASS UNDER ANY OVERPASSES. THERE WAS NOTHING IN THE AREA THAT WOULD HAVE GENERATED A PROJECTILE THAT WOULD HIT A SUNROOF 5 1/2' ABOVE THE PAVEMENT. SIMPLY STATED, WE WERE AN ISOLATED CAR ON A DESERTED STRETCH OF HIGHWAY. WEATHER CONDITIONS WERE CLEAR AND SUNNY WITH LIGHT CLOUDS. THE TEMPERATURE WAS APPROXIMATELY 50 DEGREES AT THE TIME OF THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967612March 21, 2017
ENGINE
VEHICLE STALLS LATEST INCIDENT WHILE STOPPED AT A STOP LIGHT ALL TIMES WHILE NOT MOVING VEHICLE HAS STALLED WHILE RUNNING IN GARAGE. DEALER SAYS "NOTHING WRONG"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966225March 15, 2017
UNKNOWN OR OTHER
I NOTICED A SPOT OF WATER ON THE FLOOR AND I LOOKED THAT IT WAS LIKING WATER UNDER THE CAR AND I DON'T KNOW WHERE EXACTLY CAME FROM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945637January 17, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 3 MPH AND ATTEMPTING TO PARK THE VEHICLE, IT SUDDENLY EXPERIENCED UNINTENDED ACCELERATION WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A METAL RAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10940340January 7, 2017
VISIBILITY/WIPER
DRIVER SIDE SUN VISOR FAILS TO HOLD POSITION AND FALLS DOWN BLOCKING VISIBILITY. THIS HAS OCCURRED WHEN DRIVING AND FOR TALL DRIVERS COMPLETELY BLOCKS THE ROAD OR EVEN WORSE DROPS ON LEFT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913846October 4, 2016
UNKNOWN OR OTHER
STARTED TO DRIVE MY 2014 NISSAN MURANO WHEN A HEARD A HUGE WHOOSING NOISE AND A HUGE RUSH OF AIR. I THEN SAY PIECES OF MY SUNROOF COMING OFF THE BACK OF MY CAR, ALTHOUGH THERE WERE NO OTHER VEHICLES ON MY SIDE OR IN FRONT OR BACK. OPENED SHADE TO SUNROOF AND FOUND THAT GLASS HAD EXPLODED UPWARD AND SHATTERED. CLOSED SHADE AND IMMEDIATELY BROUGHT CAR TO NISSAN DEALERSHIP. DEALERSHIP STILL HAS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907104September 16, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 10/26/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825868February 12, 2016
UNKNOWN OR OTHER
CAR ROLLS BACK WHEN STOPPED ON A HILL. WE FIND IT VERY UNSAFE TO DRIVE. THE MANUFACTURER SAYS, IT IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825725February 11, 2016
UNKNOWN OR OTHER
THE VEHICLE WAS STATIONARY IN A PUBLIC PARKING LOT. AS THE REAR POWER LIFT GATE WAS COMING DOWN TO CLOSE, I QUICKLY REACHED IN TO PUSH A TARP OUT OF THE WAY...THE LIFT GATE CAME DOWN ON TOP OF MY HEAD AND DID NOT AUTO REVERSE. IT CONTINUED DOWNWARD AFTER STRIKING MY HEAD SENDING ME TO THE GROUND. THIS BLUNT FORCE TRAUMA TO MY HEAD RESULTED IN PERMANENT VISION LOSS TO THE MACULA OF MY LEFT EYE CALLED A SCOTOMA (IS/OS DEFECT.)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10786125October 26, 2015
UNKNOWN OR OTHER
BOUGHT CAR IN NOVEMBER 2014 AND AIR CONDITION HAS STOPPED BLOWING OUT COLD AIR, NEEDS REPAIR. TEST AIR CONDITIONAL WHILE IN MOTION AND IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764306September 16, 2015
TIRES
PURCHASED THE 2014 NISSAN MURANO NEW FROM NALLEY NISSAN DECATUR, GEORGIA. TIRES WEARING TREAD QUICKLY; 50% AT 12800 MILES. TIRES ARE EASILY PUNCTURED. TWICE THUS FAR. RESEARCHED TO FIND THIS IS COMMON FOR THIS TIRE RESULTING IN SOME CASES TWITH BLOW OUTS. SEE WWW.CONSUMERAFFAIRS.COM/TIRES/YOKOHAMA. DURING SERVICING AND TIRE ROTATION, I WAS TOLD THAT THIS TIRE DOESN'T USUALLY COME ON THE MURANO FROM FACTORY AS IT IS CONSIDERED SUB-STANDARD. I WAS TOLD TO INFORM NISSAN. LONG STORY SHORT. BOTH TIRE MANUFACTURER AND NISSAN REFUSED TO ASSIST ME TO REMOVE THESE TIRES. TIRES ARE CONTINUING TO WEAR QUICKLY ON MY FRONT WITH NO ALLIGNMENT PROBLEMS OR ISSUES. A NISSAN SPECIALIST SUGGESTED THAT I CONTACT THE BBB IF I A NOT HAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747505August 10, 2015
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
I ATTEMPTED TO MAKE A RIGHT TO TURN INTO THE PARKING SPACE AT THE RESTAURANT AND THE TRUCK JERKED FORWARD. I PRESSED THE BRAKE PAD AND QUICKLY NOTICED THAT THE TRUCK DID NOT STOP. I SAID OUT LOUD, ITS NOT STOPPING! THE PASSENGER IN MY TRUCK THEN LEANED OVER AND NOTICED THAT MY FOOT WAS IN FACT ON THE BREAK PAD. I MADE THE STATEMENT AGAIN, ITS NOT STOPPING! THE TRUCK ROLLED OVER THE CONCRETE PARKING BLOCK AND PROCEEDED INTO THE BUILDING. I WAS PUMPING THE BREAK PEDDLE TO THE FLOOR AT THIS POINT. I COULD HEAR THE ENGINE ACCELERATING AS I WAS PUMPING THE BREAK PEDDLE TO THE FLOOR AND THE AIR BAGS NEVER DEPLOYED. I YELLED UNCONTROLLABLY BECAUSE I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. I REMEMBERED YELLING OUT LOUDIT WOULDNT STOP.OOOO GOD.IT WOULDNT STOPWHY DIDNT IT STOP!
Crash:
Yes
Fire:
No
Injuries:
8
Deaths:
0

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