Nissan Murano Complaints (2012)

135 consumer complaints on file.

#10637055September 17, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I HAVE A 2012 NISSAN MURANO (SL) WITH ABOUT 35K MILES ON IT. WHILE TRAVELING TO WORK THE MORNING OF 09/16/14 THE SUNROOF LITERALLY EXPLODED UPWARD FOR NO REASON. NO IMPACT, ROAD HAZARD, OR OTHER DEBRIS. TEMPERATURE WAS CONSTANT (60'S) DRY, NO EXTREMES. PART OF THE ROOF WAS THE SLIDING SECTION FOR THE SUNROOF. ORIGINAL SUNROOF AS OF PURCHASE (I AM THE ORIGINAL OWNER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611171July 17, 2014
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THE HYDRAULIC MOTOR FOR THE ROOF FAILED TO OPERATE DURING HOTTER WEATHER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588066May 13, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT HE HAD ATTEMPTED TO ENTER THE VEHICLE AND A SHARP EDGE PUNCTURED HIS HEAD NEAR THE TOP RIGHT PORTION OF THE FRONT DRIVER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,700.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10585951May 1, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO A DEALER. THE MECHANIC WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585763April 30, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON 4/26/14, WHILE TRAVELING NORTH ON RT. 7 IN KENT, CONNECTICUT AT 45 MPH IN OUR 2012 NISSAN MURANO SL, MY HUSBAND AND I HEARD A VERY LOUD STARTLING SOUND, WHICH SOUNDED LIKE A GUNSHOT AND WHAT I THOUGHT I HEARD ALONG WITH A SMASH NOISE. WE IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD. I LOOKED AT THE WINDOWS BEHIND THE DRIVER AND PASSENGER SEATS THINKING SOMEONE SHOT AT US. NOTHING. WE GOT OUT AND LOOKED AT THE TIRES TO SEE IF A TIRE BLEW OUT. THEY WERE ALL FINE. FINALLY, A PICKUP TRUCK PULLED UP ALONGSIDE OF US TO ASK IF EVERYTHING WAS ALRIGHT. WE TOLD HIM WHAT WE HEARD, BUT EVERYTHING LOOKED FINE. HE LEFT. RIGHT BEFORE WE GOT BACK INTO THE VEHICLE, MY HUSBAND LOOKED UP OVER THE ROOF AND SAID, YOU WON'T BELIEVE IT, IT WAS YOUR SUN ROOF. THE ENTIRE CENTER SECTION OF THE SUN ROOF THAT IS ABOVE THE FRONT SEATS WAS A LARGE HOLE, SMASHED FROM WHAT LOOKS LIKE FROM THE INSIDE OF THE CAR GOING OUTWARDS. WE DIDN'T SEE ANY ROCKS OR ANY OTHER DEBRIS THAT COULD HAVE CAUSED IT IN THE AREA, AND THERE WERE NO CARS AROUND US, NO TREES OVERHEAD AND NO OVERPASSES AT THE TIME THIS OCCURRED. JUST THE GLASS SHARDS AND PIECES THAT WERE NOW SITTING ON THE FABRIC VISOR THAT SEPARATED US FROM THE GLASS. AFTER RESEARCHING ON THE INTERNET, I CAME ACROSS MANY OTHER COMPLAINTS OF WHAT PEOPLE WERE CALLING "SUNROOF EXPLOSIONS" OR "SPONTANEOUS SUNROOF EXPLOSIONS." I WROTE TO NISSAN CORPORATE REGARDING MY CONCERN OF THE EXPLODING SUNROOF, AND ONLY RECEIVED A GENERIC BOILERPLATE RESPONSE STATING I SHOULD TAKE IT TO A NISSAN DEALERSHIP FOR REPAIR. THAT WAS IT FROM NISSAN. THIS IS AN EXTREMELY DANGEROUS HAZARD AND I WONDER WHY THESE INCIDENTS, WHICH ARE POSTED ALL OVER THE INTERNET, HAVE NOT BEEN INVESTIGATED TO DATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560206January 16, 2014
POWER TRAIN
WHILE PULLING OUT THE CAR FROM A PARKING SPOT AND PUTTING THE CAR IN REVERSE, AND GIVING IT A LITTLE GAS, THE CAR SEEMED TO SHOOT OUT OF THE PARKING SPOT. THE CAR SEEMED TO BE IN CONTROL RATHER THAN ME. I HIT A PARKED CAR WHILE IN REVERSE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10558659January 6, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED, AND WAS TAKEN TO A DEALER. THE MECHANIC COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,555. UPDATED 1/16/14*CN UPDATED 01/28/14*LJ ...UPDATED 01-30-14 *BF THE CONSUMER STATED NISSAN REJECTED ANY SOLUTION TOWARD RESOLVING THE ISSUE. UPDATED 01/30/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556614December 19, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH THE SUNROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556517December 18, 2013
ELECTRICAL SYSTEM
WHILE DRIVING AT AROUND 30 MILES PER HOUR A LOUD NOISE COMING FROM UNDER THE DASHBOARD GPS SCREEN WAS VERY NOTICEABLE AND AT THE SAME TIME THE SCREEN WENT BLACK FOR ABOUT 45 SECONDS THEN IT CAME UP ALIVE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523991July 9, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THERE WAS AN ODOR OF ANTI FREEZE OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE ENGINE COOLING FLUID HOSE WAS REPLACED. THE FAILURE WAS NOT CORRECTED AND LATER RECURRED. THE VEHICLE WAS THEN TAKEN TO THE DEALER, WHO WAS UNABLE TO DETERMINE A FAILURE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 4,000. THE CURRENT MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520662June 19, 2013
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING A 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE DASHBOARD AREA. THE VEHICLE WAS SHUT OFF AN RESTARTED BUT THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT CERTAIN PARTS NEEDED TO BE REPLACED BUT THE CONTACT WAS NOT AWARE OF WHAT PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000. UPDATED 3/14/14*CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491161January 2, 2013
AIR BAGS
PASSENGER SIDE AIR BAG IS NOT ENGAGED. INDICATOR IS ON APPROXIMATELY 50% OF THE TIME, WHEN MY 84 POUND DAUGHTER IS SITTING IN THE PASSENGER SEAT. THIS MEANS THAT 50% OF THE TIME, MY DAUGHTER IS SUPPOSEDLY NOT PROTECTED BY THE AIR BAG. THIS IS TROUBLESOME. THE INTERMITTENT, SEEMINGLY RANDOM NATURE OF THE INDICATOR DOES NOT INSTILL CONFIDENCE IN THE PROTECTION THAT I PAID FOR AND IS ASSUMED TO BE IN PLACE. WHEN I CONTACTED THE DEALER ON 12/28/12. I ASKED THE NISSAN SERVICE TECHNICIAN WHAT WEIGHT WAS REQUIRED TO ENGAGE THE AIR BAG PROTECTION, AND I WAS TOLD THAT IT WAS NOT ENTIRELY A WEIGHT TEST. SHE SAID THAT YOU HAVE TO SIT JUST RIGHT ON THE SEAT. THIS SEEMED RIDICULOUS. BY ALL APPEARANCE, MY PASSENGERS ALWAYS SIT IN THE NORMAL FASHION. (HOW SHOULD ONE SIT???) IN ANY CASE, ADJUSTING THEIR POSITION DID NOT SHUT OFF THE INDICATOR LIGHT. CLEARLY, 84 POUNDS SHOULD ALLOW SOMEONE TO SIT IN THE FRONT SEAT. (THIS SEEMS LIKE A FLAWED DESIGN-I WANT THAT AIR BAG ON AT ALL TIMES). I STOW ALL OBJECTS IN THE BACK SEAT. IF SOMEONE STOWS AN OBJECT ON THE FRONT SEAT, THEY HAVE TO BEAR THE CONSEQUENCES. CERTAINTY, THE PRIORITY SHOULD BE THE SAFETY OF A PASSENGER. THE LACK OF PROTECTION IS TROUBLESOME... LOOKING AT THAT INDICATOR (SOMETIMES-BUT NEVER KNOWING WHEN) IS ANNOYING. SO TOO, ONE HAS TO WONDER ABOUT A FALSE POSITIVE INDICATOR LIGHT.. OF COURSE, SUCH WORRY COULD BE ELIMINATED WITH STRICT WEIGHT CUTOFF OF SAY, 25 POUNDS. WHEN I ASKED IF SHE COULD TEACH ME HOW TO CORRECTLY SIT IN THE SEAT, I WAS REFERRED TO MY SALES PERSON... AS IF HE HAD AN ANSWER. JUST MORE RIDICULOUS.. PASS ME ON AND WEAR ME DOWN UNTIL I SURRENDER AND GO AWAY. NOT A GOOD RESPONSE TO AN OBVIOUS SAFETY DESIGN FLAW. I WANT SOMEONE TO HARD WIRE THIS AR BAG TO THE ON POSITION SO EVERYONE IS PROTECTED AT ALL TIMES.. WITHOUT WORRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490365December 28, 2012
ENGINE
HELLO, I AM WRITING TO YOU ABOUT A NEW VEHICLE THAT I RECENTLY PURCHASED THROUGH NISSAN. IT'S A 2012 NISSAN MURANO AND I PURCHASED THE VEHICLE ON FRIDAY DEC 21, 2012. I BROUGHT THE VEHICLE HOME (WHICH IS ABOUT 50 MILES FROM THE DEALERSHIP) AND THE NEXT DAY I TOOK MY FAMILY TO VISIT MY MOTHER IN THE HOSPITAL AND THEN WE WERE GOING TO GO CHRISTMAS SHOPPING AT THE MALL. WHILE ENROUTE TO THE MALL I STARTED HEARING A SQUEALING SOUND COMING FROM THE FRONT OF THE VEHICLE. AS I WAS DRIVING AND MAKING TURNS THE NOISE GOT PROGRESSIVELY LOUDER AND THEN THE VEHICLE BECAME VERY HARD TO STEER. I KNEW THERE WAS SOMETHING OBVIOUSLY WRONG SO LUCKILY WE WERE CLOSE TO THE DEALERSHIP AND WE CALLED THEM AND THEY SAID TO BRING IT RIGHT IN. I MUST ADMIT, I SHOULD HAVE HAD IT TOWED BUT IT WAS POURING DOWN RAIN AND I JUST WANTED TO GET MY FAMILY TO SAFETY SO I DECIDED TO DRIVE THE VEHICLE. IT WAS VERY SCARY, I TRIED TO TAKE A ROUTE THAT I HAD TO MAKE THE FEWEST TURNS AND THE VEHICLE BECAME HARDER AND HARDER TO STEER TO THE POINT THAT I ACTUALLY FEARED FOR THE SAFETY OF MY FAMILY. LUCKILY, I WAS ABLE TO MAKE IT TO THE DEALERSHIP AND THEY PROVIDED US A LOANER VEHICLE. THEY STATED THAT ONE OF THE POWER STEERING HOSES CAME OFF UNDERNEATH AND THAT IT HAD RUBBED ONTO ANOTHER BELT AND WAS NO LONGER USABLE SO THEY WOULD HAVE TO ORDER A PART WHICH WOULD TAKE 3-4 DAYS. SINCE THIS WAS A BRAND NEW VEHICLE AND ROUND TRIP FOR ME IS 100 MILES I WAS VERY UPSET WITH THIS. ON MONDAY (CHRISTMAS EVE) THEY CALLED AND SAID THE VEHICLE WAS READY. EVIDENTLY THEY TOOK A HOSE OFF ANOTHER VEHICLE AND PUT IT ON MINE.(WHICH RATHER BOTHERED ME BUT IT DID GET ME BACK ON THE ROAD AGAIN) MY ISSUE WITH THIS IS THAT IF WE WOULD HAVE TAKEN THIS VEHICLE UP INTO THE SNOW WE WOULD HAVE BEEN STRANDED AND WHO KNOWS WHAT COULD HAVE HAPPENED. THIS IS A SAFETY ISSUE THAT IS BEING BLOWN OFF BY NISSAN AND I WANTED TO REPORT IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478938October 7, 2012
VISIBILITY
VEHICLES MOON ROOF INEXPLICABLY EXPLODED FROM INSIDE OUT WHILE PARKED IN DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472950August 29, 2012
ELECTRICAL SYSTEM
CAR BATTERY DIED SUDDENLY WITH NO LIGHTS OR ANYTHING ELSE LEFT ON. IT HAPPENED TWICE AND WAS EXACTLY SAME. BOTH CASES I WAS STRANDED WITH NO OTHER OPTIONS TO TOW THE CAR AND NEED TO TAKE TAXI TO GET MY FAMILY HOME, I WAS LUCKY TO HAVE ACCESS TO TAXI. DEALERS WERE UNABLE TO LOCATE AND FIX THE FAULT IN BOTH CASES AND GIVE ME LAME EXCUSE SOMETHING WAS LEFT ON. FOR ME IT'S SERIOUS SAFETY ISSUE AS I CAN'T AFFORD TO TAKE MY FAMILY IN THIS CAR WITH NO CONFIDENCE THAT WHEN WOULD IT DIE AGAIN. MY FAMILY WAS STRANDED ONCE OUTSIDE IN 100F HEAT AND I DON'T WANT THIS TO HAPPEN AGAIN. EITHER THEY IDENTIFY THE ISSUE AND FIX IT OR TAKE THE CAR BACK AND REPLACE IT WITH SIMILAR CAR. REGARDS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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