Nissan Murano Complaints (2011)

148 consumer complaints on file.

#10898666August 25, 2016
STRUCTURE:BODY
I WAS DRIVING UP RT 33 GOING NORTH TOWARD RIDGEFIELD AND THERE WERE FALLEN/CUT BRANCHES ON THE SIDE OF THE ROAD (ACROSS THE STREET FROM LINDEN TREE) THAT WERE STICKING OUT, AND SCRATCHED THE FULL LENGTH OF THE RIGHT SIDE OF MY CAR. THEY APPEARED TO HAVE BEEN PUSHED TO THE SIDE, BUT NOT ENOUGH TO AVOID BRUSHING A CAR. I HAVE A BLACK CAR AND ONE MARK IN PARTICULAR RUNS THE FULL LENGTH OF THE CAR. I TOOK IT TO A CAR WASH THIS MORNING HOPING IT WOULD WASH OFF, BUT IT IS A SCRATCH. I SPOKE TO GAYLAN IN NEW CANAAN WHO SUGGESTED I FILE THE CLAIM HERE. I AM NOT SURE IF THIS IS THE RIGHT SECTION. I TRIED TO TAKE PHOTOS BUT DUE TO GLARE AND THE THIN LINE AGAINST A BIG BLACK SPACE, YOU CANNOT TELL FROM A PHOTO. I AM HAPPY TO BRING THE CAR FOR FIRSTHAND INSPECTION. I AM VERY UPSET AS I WENT TO THE AREA TODAY AND THERE IS AN ORANGE CONE NEXT TO THE BRUSH TO ALERT PEOPLE, BUT I DID NOT SEE THE CONE AS IT WAS TUCKED BEHIND SOME OF THE LEAVES. PLEASE ADVISE AS THIS CAR IS STILL PRETTY NEW AND THESE SCRATCHES ARE IMPOSSIBLE TO GET OUT AND HAVE DAMAGED THE PAINT SURFACE ON THE RIGHT SIDE OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895436August 12, 2016
SERVICE BRAKES
MY WIFE'S NISSAN MURANO HAD BEEN HAVING PROBLEMS WITH THE BRAKES GOING ALL THE WAY DOWN TO THE FLOOR. I TOOK IT IN TO NISSAN DEALERSHIP TO GET CHECKED OUT FINALLY THE GUY THERE TOLD ME THAT THE BRAKES DIDN'T ACT UP ON THEM SO THEY CAN'T DIAGNOSE THE PROBLEM AND THAT SO FAR EVERYTHING LOOKS GOOD. I LEFT THINKING MAYBE IT WAS JUST THE BRAKES GETTING WORN OUT. ABOUT FIVE MONTHS LATER IT HAPPENED AGAIN WHILE SHE WAS DRIVING HOME. SHE SAID SHE WAS GOING 40 AND SHE SUDDENLY HAD NO BRAKES HAVING TO PUT HER VEHICLE ON PARK SO SHE WOULDN'T HIT THE VEHICLE INFRONT OF HER FINALLY SHE HAD NO BRAKES AND HAD TO MOVE HER CAR USING THE EMERGENCY BRAKE ON AND OFF UNTILL SHE REACHED A SHOPPING CENTER AHEAD. I WENT TO PICK THE TRUCK UP AND THE BRAKES WERE WORKING FINE AGAIN. THEN I CALLED NISSAN EXPLAINED WHAT HAPPENED AND THEY TOLD ME THEY HAD NO RECORD OF THEM EVER TAKING A LOOK AT THE TRUCK. AND THAT MY FACTORY WARRANTY HAS FINALLY EXPIRED SO THE MASTER CYLINDER ISN'T COVERED WHICH IS WHAT'S WRONG WITH THE BRAKES SUPPOSIVELY. I'M AWARE THAT THE MASTER CYLINDER COMPLETELY STOPS WORKING WHEN IT GOES BAD BUT FOR IT TO WORK AND SOMETIMES NOT WORK SOUNDS VERY STRANGE. I HAVE READ ONLINE THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH THIS PARTICULAR VEHICLE AND THY SAY IT STARTS NOT WORKING SIX MONTHS AFTER CHANGING THEMASTER CYLINDER. I CALLED NISSAN FOR RECALLS BUT THEY DON'T HAVE ANYTHING FOR THIS VEHICLE. I DON'T UNDERSTAND HOW SO MANY PEOPLE HAVE HAD THE SAME PROBLEM AND NISSAN HASN'T LOOKED INTO ADDRESSING THE PROBLEM. WE NEED SOMETHING DONE ABOUT THIS BECAUSE THEY CHARGE ME 900$ PLUS TO REPLACE WHEN I HAD OBVIOUSLY TOLD THEM THE VEHICLE WAS ACTING UP DURING THE TIME OF MY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870390May 23, 2016
POWER TRAIN
THE VEHICLE LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT AND THEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864665May 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT AND THEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851970March 28, 2016
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
WHILE EXITING A PARKING SPACE AT A LOW SPEED (LESS THAN 10 MPH) THE CAR UNEXPECTEDLY ACCELERATED TO FULL THROTTLE. BRAKING WOULD NOT HOLD IT AND MY CAR RAN INTO ANOTHER VEHICLE AFTER TRAVELING 5-15 YARDS, PUSHING IT UP ON A SIDEWALK BEFORE STOPPING. BOTH CARS TOTAL LOSS DUE TO BENT FRAME/RAILS. MY FRONT END DEMOLISHED AND RADIATOR PUSHED INTO ENGINE BUT NO AIRBAGS DEPLOYED. AFTER THE INCIDENT IT WAS DISCOVERED THAT MY ACCELERATOR PEDAL HAD SNAPPED OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10836275February 15, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY DOOR LOCKS BEGAN TO FAIL INTERMITTENTLY WHEN I TRY TO ENTER OR EXIT THE VEHICLE. ON 2/13/16 I GOT INTO THE VEHICLE LATE AT NIGHT, CRANKED IT, PUT IT IN DRIVE, AND BEGAN TO PULL OFF WHEN THE VEHICLE TOTALLY SHUT DOWN AND WOULD NOT CRANK(LEAVING ME STRANDED, AT NIGHT, IN FREEZING WRATHER). THE VEHICLE WOULD NOT RESTART. IT WOULD ONLY CLICK....THEN EVENTUALLY DO NOTHING. LATER THAT EVENING WE ATTEMPTED AGAIN. IT WOULD NOT START UNTIL WE HIT THE LOCK BUTTON ON THE REMOTE.(BATTERY PREVIOUSLY REPLACED). THIS IS CLEARLY A DEFECT WITH NISSANS AS SEEN ON MANY COMPLAINT FORUMS. ALL 4 ACTUATORS FAILING ARE RIDICULOUS. I WAS TOLD BY A MECHANIC (NOT ASSOCIATED WITH NISSAN BUT HAS HAD TO WORK MANY OF THE SAME ISSUES WITH THEIR VEHICLES) THAT IT IS A SECURITY SYSTEM ISSUE AND THE VEHICLE ACTUALLY THINKS YOU ARE STEALING IT SO IT SHUTS DOWN. HOPEFULLY, IT WON'T THINK THAT WHILE I AM TRAVELING ON THE INTERSTATE. PLEASE INVESTIGATE. THE NEXT DAY, IT WOULDN'T START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824650February 6, 2016
ELECTRICAL SYSTEM
ALL 4 OF MY DOOR LOCK ACTUATORS HAVE GONE OUT AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817021December 30, 2015
ENGINE
LESS THAN 100,000 MILES ON THE CAR, 4 ENGINE MOUNTS ARE CRACKED, NEVER OFF ROAD, USED FOR COMMUTING AND TRAVEL ON HIGHWAYS. ON CHAT BOARD FOR MURANO OWNERS, FOUND SEVERAL OTHER INSTANCES OF CRACKED MOTOR MOUNTS, HAPPENING AS EARLY AS APPROXIMATELY 30,000 MILES. NOT SURE OF DATE OCCURRING BUT TOLD AT OIL CHANGE SERVICE NISSAN OF BAKERSFIELD ABOUT ENGINE MOUNT PROBLEM, I THINK ON 12/22/15. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807983December 2, 2015
ENGINE, VEHICLE SPEED CONTROL
STARTED GOING 70-60 MPH ON FREEWAY AND CAR SUDDENLY STOPPED ACCELERATING CAUSING ME TO MOVE QUICKLY TO THE OTHER SIDE OF THE FREEWAY. I THINK IT MAY BE THE ALTERNATOR, NOT SURE YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778790September 30, 2015
POWER TRAIN
TRANSMISSION SLIPS OR SHIFTS HARD INTO GEARS. TRANSMISSION HAS ALSO JUST STOPPED WORKING IN THE MIDDLE OF TRAFFIC. GETS WORSE THE WARMER IT IS. SLOWER SPEEDS HAVE THE HARD SHIFTING AND HIGHER SPEEDS IT OFTEN WONT SHIFT TO THE NEXT HIGHER GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748112August 12, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALER, WHERE THE TECHNICIAN CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706101April 16, 2015
SERVICE BRAKES
WHILE DRIVING MY NISSAN MURANO 2011, THE CAR LOST ITS BRAKES WHILE DRIVING ON THE ROAD. I STARTED PUMPING THE BRAKES UNTIL THEY STARTED WORKING, BUT DEFECTIVE. I WENT TO NISSAN CENTER AND THEY TOLD ME THAT THEY HAD TO CHANGE THE MASTER CYLINDER AND HE WASN'T SURPRISED. TOLD ME THAT THIS WAS NOT THEIR FIRST CASE, BUT THERE WERE NO RECALLS, SO I HAVE TO PAY $600 FOR A NEW MASTER CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694098March 13, 2015
POWER TRAIN
2011 NISSAN MURANO WITH 66,000 MILES FAILED WHILE DRIVING IN FREEWAY TRAFFIC, IN A CONSTRUCTION ZONE, ON 2/12/2015. THE MODEL IS EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSION (CVT). NISSAN WRITTEN POWERTRAIN COVERAGE PERIOD ON 2011 MODELS IS "60 MONTHS OR 60,000 MILES, WHICHEVER COMES FIRST." NISSAN NOTIFIED US, THE OWNERS OF THE MURANO, THAT THE PARTS AND LABOR WERE NOT COVERED BY WARRANTY. NISSAN CONSUMER AFFAIRS DID NOT HELP. NISSAN VICE PRESIDENT TOTAL CUSTOMER SATISFACTION, [XXX], PREVIOUSLY ISSUED A CONTINUOUSLY VARIABLE TRANSMISSION (CVT) WARRANTY EXTENSION FOR MODEL YEARS 2003-2010 WHICH COVERED REPAIRS, REPLACEMENT, AND RELATED TOWING EXPENSES. SINCE THE 2011 MODEL IS EQUIPPED WITH CVT (SAME TRANSMISSION AS 2003-2010 MODELS COVERED BY EXTENDED WARRANTY), IT NEEDS TO BE COVERED UNDER THE WARRANTY EXTENSION. NISSAN CORPORATION KNEW OF THE CVT PROBLEM, WHICH WAS THE REASON FOR THE CVT WARRANTY EXTENSION BETWEEN THE YEARS OF 2007 AND 2010. THE COMPANY HAS NOT ADEQUATELY MODIFIED THE PART AND HAS NOT ADEQUATELY MODIFIED THE WARRANTY TO MEET THE NEEDS OF THE CONSUMER. THE CVT FAILURE PUT OUR SAFETY IN JEOPARDY, CAUSED US TO MISS WORK, AND COST NEARLY $4,000, WHICH PUT US INTO SEVERE FINANCIAL DURESS. WITH NISSAN\'S AWARENESS OF THE NISSAN CVT FAILURE PROBLEMS, THE CVT SHOULD HAVE BEEN REMEDIED BEFORE THE POINT WE BOUGHT THE VEHICLE OR SHOULD HAVE, AT LEAST, BEEN COVERED BY WARRANTY. WE WERE NEVER ASKED IF WE WANTED OUR OLD TRANSMISSION BACK AND WERE NEVER GIVEN THE SERIAL NUMBERS. WHEN WE CALLED AND INQUIRED, WE WERE TOLD THAT IT HAD BEEN SHIPPED "BACK TO NISSAN" WITHIN 5 BUSINESS DAYS AND THAT THERE WAS NO WAY WE COULD GET IT BACK OR CALL TO GET THE IDENTIFYING INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694123March 13, 2015
STRUCTURE, VISIBILITY:GLASS, SIDE/REAR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE REAR WINDOW LEAKED. THE LEAK IN THE WINDOW RAN DOWN INTO THE TRUNK AND RUINED SEVERAL COMPONENTS. THE TRUNK OPENED WITHOUT WARNING AND THE CONVERTIBLE ROOF OPENED AND CLOSED ON ITS OWN. THE DEALER WAS UNABLE TO FIND THE LOCATION OF THE LEAK. THE DEALER STATED THAT THIS WAS A KNOWN ISSUE AND THAT THE MANUFACTURER WAS AWARE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 54,000. UPDATED 8/6/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641655October 6, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, THE TIRE PRESSURE SENSOR REMAINED ILLUMINATED FOR TWO HOURS. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641082October 3, 2014
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF OF MY 2011 NISSAN MURANO EXPLODED SUDDENLY WHILE DRIVING DOWN THE HIGHWAY ON A CLEAR DAY AND NO OTHER CARS IN THE AREA. THE MALFUNCTION OF THE SUNROOF EXPLODING CAUSED THE CENTER OF THE SUNROOF GLASS TO PROTRUDE OUTWARD INTO A DOME SHAPE WHILE GLASS PIECES SHATTERED INTO THE CABIN OF THE MURANO. UPON CONTACTING THE NISSAN DEALER, THEY REFERRED ME TO THE NATIONAL NISSAN CUSTOMER SERVICE NUMBER, BUT AFTER 4 DAYS I AM STILL WAITING ON A CALL BACK FROM THE REGIONAL NISSAN OFFICE. THIS IS A MAJOR SAFETY ISSUE THAT NISSAN MUST TAKE RESPONSIBILITY FOR CORRECTING AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616965July 28, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY:WINDSHIELD
I HAVE NOTICED ON NUMEROUS OCCASIONS THIS SUMMER, A CRACKLING SOUND IN LOWER PORTION OF THE FRONT WINDSHIELD. I ACTUALLY REMEMBER HEARING IT LAST SUMMER BUT IT IS NOW MORE AUDIBLE. THE WARM WEATHER MUST BE A FACTOR. I HAVE ALSO EXPERIENCED PROBLEMS WITH MY KEYLESS FOB, IT DOES NOT ALWAYS WORK AND MY IGNITION AN REAR LIFT GATE SOMETIMES WILL OPERATE EVEN WHEN THE FOB IS WITHIN 3 FEET. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST 2 MONTHS. I TOOK IT TO NISSAN AND THEY COULD NOT FIND THE PROBLEM. I PURCHASED THE CAR BRAND NEW IN AUG. 2011. NO ACCIDENTS. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608631July 7, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE POWER DOOR LOCK FAILED TO FUNCTION. THE DOOR WOULD ONLY UNLOCK MANUALLY DUE TO A FAULTY DOOR ACTUATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT MENTIONED THAT THE REAR DRIVER'S SIDE DOOR ACTUATOR WAS PREVIOUSLY REPLACED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575918March 31, 2014
STRUCTURE:BODY, VISIBILITY/WIPER
WE WERE DRIVING AT 35 MILES/HR WITH 3 YEARS OLD DAUGHTER IN THE CAR SEAT IN THE BACK. SUDDENLY THE ROOF JUST EXPLODED. WE HAD THE INSIDE COVER OF THE SUNROOF OPEN AND THE DEBRIS FROM THE ROOF EXPLOSION FLEW IN OUR DAUGHTER FACE. FORTUNATELY, BESIDE MINOR SCRATCHES ON HER FACE AND CRYING WHEN WE PUT HER BACK TO THE CAR, SHE IS OK. SHE NOW RESIST US WHEN WE TRY TO PUT HER IN THIS CAR. THIS IS ABSOLUTELY A QUALITY ISSUE FROM NISSAN. WE AGREE WITH NISSAN THAT WE NEVER HEARD ABOUT ROOF EXPLODING BEFORE, BUT WE AS MANY OTHER HAVE WITNESSED ONE FROM CAR MADE BY NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525702July 19, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE TRAVELING APPROX 65 MPH ON THE HIGHWAY WITH NO TRUCKS OR OVERPASSES AROUND MY SUNROOF GLASS LITERALLY EXPLODED! I THOUGHT I HAD A TIRE BLOWOUT UNTIL I HEARD WIND COMING FROM THE ROOF AND SAW BRIGHT LIGHT FROM THE SUNSHADE CRACKS. WHEN I OPENED THE VISOR A CRACK YOU COULD SEE THE GLASS HAD EXPLODED UPWARD. I HAD A LARGE CHUNK OF GLASS MISSING FROM THE SUNROOF. I SAW ANOTHER COMPLAINT ON NHTSA FOR THE SAME SITUATION AND I AN VERY CONCERNED ABOUT THE SAFETY OF THE GLASS. THANK YOU FOR YOU CONSIDERATION! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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