Nissan Murano Complaints (2018)

114 consumer complaints on file.

#11153721November 26, 2018
UNKNOWN OR OTHER
THE REAR SPOILER OF THIS VEHICLE WAS DISCONNECTED (TORN APART) FROM THE MAIN BODY WHILE I WAS DRIVING IN A HIGH WAY WITH MY NEW-BORN BABY. PERSON IN AN AUTO-SHOP TOLD ME THIS CAR WAS ALREADY BAD-MADE AND IT WAS ALREADY LOOSELY CONNECTED. NISSAN DIDN'T TAKE MY CASE SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151390November 14, 2018
UNKNOWN OR OTHER
EMERGENCY BREAKING SYSTEM KEEPS FLASHING A WARNING.FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149911November 7, 2018
STEERING, SUSPENSION
ALL THE NOISES OCCUR OCCASIONALLY AND NOT ALL THE TIME: 1. STEERING COLUMN MAKES A METAL CLUNKING NOISE WHILE TURNING AND ACCELERATING ON COLD START. OCCURS WHEN PULLING OUT FROM DRIVEWAY OR PARKING SPOT. 2. STEERING COLUMN MAKES A METAL CLUNKING NOISE WHEN ACCELERATING FROM A COMPLETE STOP. OCCURS WHEN CAR IS ALREADY WARMED UP, DRIVEN FOR 10 MINS. 3. STEERING COLUMN MAKES A METAL CLUNKING NOISE WHEN GOING INTO DRIVEWAY OR BUMPS. OCCURS WHEN CAR IS ALREADY FULLY WARMED UP, DRIVEN FOR MORE THAN 10 MINS. BROUGHT INTO NISSAN STEVENS CREEK, SAID THERE WAS NOTHING VISUALLY WRONG, WENT FOR A TEST DRIVE, COULDN'T REPLICATE, SAID THEY WOULD LUBRICATE STEERING COLUMN. MONITOR UNTIL PROBLEM GETS WORSE. BROUGHT INTO NISSAN DUBLIN, SAID THEY INSPECTED STEERING COMPONENTS AND TORQUED EVERYTHING, COULD NOT FIND ANYTHING WRONG. STATED, I STILL HAD WARRANTY, IF THINGS WENT WRONG. MY CONCERN IS THAT SOMETHING IS NOT CONNECTED PROPERLY IN THE SUSPENSION OR STEERING COLUMN WHICH COULD RESULT IN A CRASH IF I AM GOING ON THE HIGHWAY OR BACKROADS THROUGH THE SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144056October 30, 2018
VEHICLE SPEED CONTROL
THE ABE WARNING LIGHT (ORANGE) DISPLAYS AND THE WARNING MESSAGE 'UNAVAILABLE FRONT RADAR OBSTRUCTION' APPEARS RANDOMLY. THIS HAPPENS SPORADICALLY AND INTERMITTENTLY WHILE DRIVING UNDER VARIOUS CONDITIONS (HIGHWAY, STREET, TURNING, LANE CHANGES, STRAIGHT AHEAD IN ONE LANE, SEEMS TO BE AT SPEEDS OF 40 MPH AND ABOVE AND OCCURS WITH CRUISE CONTROL ACTIVATED OR NOT ACTIVATED ). AFTER PULLING OVER, STOPPING AND TURNING THE VEHICLE OFF, THE WARNING LIGHT DOES GO OFF. THE ABE WARNING LIGHT ALSO WILL GO OFF ON ITS OWN WITHIN A FEW MINUTES WITHOUT HAVING STOPPED THE VEHICLE. IN ANY CASE, UPON INSPECTION OF THE AREA OF THE FRONT BUMPER WHERE THE SENSOR IS LOCATED, THERE IS NO OBSTRUCTION (NO DIRT OR OTHER SUBSTANCE OR OBJECT). NOTE: IF THIS WARNING SCENARIO OCCURS WHILE THE CRUISE CONTROL IS ACTIVATED, THE CRUISE CONTROL IS INSTANTLY INACTIVATED AND THE CAR BEGINS TO SLOW IMMEDIATELY. THIS PROBLEM STARTED AROUND SEPTEMBER 2018. I PURCHASED THE CAR IN DECEMBER 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144077October 30, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I OWN A 2018 NISSAN MURANO SV (VIN [XXX]). IT HAS APPROXIMATELY 17,500 MILES. THE AUTOMATED EMERGENCY BRAKING (AEB) IS MALFUNCTIONING. I AM RECEIVING AN ERROR MESSAGE IN THE DASH DISPLAY THAT THE AEB DISABLED EVEN THOUGH IT HAS BEEN ENGAGED IN THE SETTINGS MENU. NO MATTER HOW MANY TIMES I ENGAGE THE SYSTEM I KEEP RECEIVING THE ERROR MESSAGE THAT THE SYSTEM IS DISABLED. I UNDERSTAND THIS MAY BE A PROBLEM WITH THE RADAR UNITS. I AM SENDING THIS MESSAGE AS DOCUMENTATION THAT THERE SEEMS TO BE A PROBLEM WITH THESE UNITS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130925September 24, 2018
FORWARD COLLISION AVOIDANCE
RADAR SENSOR ISSUE STARTED ABOUT 6 WEEKS, STARTED GETTING MESSAGE FRONT RADAR UNAVAILABLE, IT WOUND SHOW FOR A FEW SECONDS THEN GO AWAY, IN THE LAST TWO WEEKS IT HAS INCREASED TO 2-3 TIMES A DAY ( I WAS DRIVING 5-10 MILES DAILY) YESTERDAY WE DROVE ABOUT 40 MILES AND IT HAPPENED AT LEAST 6 TIMES. I CALLED NISSAN WHERE I HAD MADE MY PURCHASE IN MARCH 2018 AND THE LADY ADVISED THERE HAD BEEN SEVERAL OF THESE SITUATIONS HAPPENING. WE HAVE A SERVICE APPOINTMENT ON OCT 2 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129911September 17, 2018
FORWARD COLLISION AVOIDANCE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE CRUISE CONTROL DISENGAGED WITHOUT WARNING. THE CONTACT STATED THAT THE CRUISE CONTROL FEATURE OF THE VEHICLE WAS CONTROLLED BY A COLLISION CONTROL SYSTEM, WHICH MALFUNCTIONED WHILE ON AN INCLINE AND WHILE DRIVING VARIOUS SPEEDS ON A BRIDGE. EACH TIME THE FAILURE OCCURRED, THE VEHICLE DECELERATED WITHOUT ANY WARNING OR BRAKE LIGHTS ILLUMINATED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 32755178. THE FAILURE MILEAGE WAS APPROXIMATELY 500. *DT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128485September 10, 2018
UNKNOWN OR OTHER
EACH TIME THE VEHICLE IS DRIVEN A WARNING POPS UP INDICATING "UNAVAILABLE FRONT RADAR OBSTRUCTION". HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123070August 28, 2018
VISIBILITY/WIPER
SILVER BORDER AROUND SIDE AIR VENTS REFLECTS STRONGLY IN THE SIDE WINDOW AND OBSCURES THE VIEW IN THE SIDEVIEW MIRRORS. THIS IS A SAFETY ISSUE AS IT COULD OBSCURE THE VIEW OF A BICYCLE OR MOTORCYCLE AND A BLACK VENT BORDER SHOULD BE PROVIDED TO RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110692July 11, 2018
UNKNOWN OR OTHER
CURRENT MILEAGE IS 9,900. THREE TIMES NOW WHILE DRIVING ON THE HIGHWAY, THE A/C STOPS BLOWING THROUGH THE AIR VENTS IN THE CABIN, EVEN THOUGH THE COMPRESSOR IS STILL AUDIBLE IN THE DASH. THREE TIMES I HAVE VISITED THE DEALER FOR SERVICE AND HAVE BEEN SENT HOME THREE TIMES SAYING THEY CANNOT DUPLICATE THE ISSUE. OF COURSE THEY CAN'T BECAUSE THIS IN AN INTERMITTENT PROBLEM THAT HAPPENS AFTER AN HOUR OF DRIVING ON THE HIGHWAY. WHEN THE SERVICE TECH FINALLY GETS TO THE CAR TO BEGIN THE DIAGNOSIS, THE CAR IS COLD AND WORKS FINE. I FILED A COMPLAINT WITH NISSAN CORPORATE AND THEY SAID THE SAME, THEY COULD NOT AUTHORIZE A REPAIR UNTIL A DEALER COULD DUPLICATE THE PROBLEM AND DOCUMENT IT. I EVEN TOOK A VIDEO WITH MY PHONE OF THE ISSUE LIVE WHEN IT HAPPENED ON THE HIGHWAY WHILE MY WIFE WAS DRIVING. IN THE VIDEO, YOU CAN SEE THE AIR IS NOT BLOWING A PIECE OF PAPER IN FRONT OF THE VENT BUT THE A/C IS SET TO MAX AND TURNED ON FULL BLAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110407July 10, 2018
WHEELS
WHILE IN TRAFFIC ON A FREEWAY TRAVELLING AROUND 25 MPH MY BACK LEFT TIRE EXPLODED. I HEARD THE BOOM BUT DID NOT KNOW WHAT IT WAS. I HAD NOT HIT ANYTHING AND WAS NOT KNOCKED OFF COURSE. FORTUNATELY WITH TRAFFIC BACKED UP I WAS TRAVELLING AT A LOWER SPEED THAN NORMAL. SHORTLY AFTER A WARNING SIGNAL CAME ON INDICATING MY BACK LEFT TIRE HAD 00 PRESSURE. MY NEW MURANO ONLY HAD 1630 MILES ON IT BEFORE THE TIRE BLEW OUT. I DROVE ABOUT A MILE TO AN AREA SAFE TO PULL OVER. A HIGHWAY PATROLMAN ASSISTED WITH THE REMOVAL OF THE TIRE. WE DID NOT SEE ANY DAMAGE TO THE TIRE. HE MENTIONED IT WAS LIKELY THE BEAD SEAL WASN'T SEALED CORRECTLY. HE WANTED TO TEST MY OTHER TIRES BUT BECAUSE THERE WAS EVIDENCE OF NITROGEN IN THE TIRES HE CHOSE NOT TO. MY TIRE PRESSURES WERE AROUND 44 IN TWO TIRES AND 46 IN THE OTHERS BEFORE THE BLOWOUT. I HAD JUST TAKEN MY CAR FOR THE FIRST OIL CHANGE AT THE NISSAN DEALERSHIP I BOUGHT MY CAR AT MAYBE TWO WEEKS BEFORE THIS AND THEY MENTIONED THEY ADJUSTED MY TIRE PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097676May 23, 2018
SEAT BELTS
I CONTACTED PELTIER NISSAN LAST WEEK TO SCHEDULE REPAIR OF THE AUDIBLE ALERT FOR DRIVERS SIDE SEAT BELT. I AM GETTING NO AUDIBLE ALARM WHEN DRIVING DOWN THE ROAD WITHOUT MY SEATBELT HOOKED. I BROUGHT THE CAR IN TODAY, MAY 23, 2018 AND THEY HAD THE CAR FOR OVER 4 HOURS. WHEN THEY CALLED, THE SERVICE PERSONNEL TOLD ME THAT THEY CHECKED OTHER 2018 CARS ON THE LOT AND NONE OF THEM HAD AN AUDIBLE SEATBELT ALERT EITHER, SO THE VEHICLE IS FINE. STATING IT'S NOT SUPPOSED TO 'DING' IF YOU DON'T HOOK YOUR SEATBELT, THAT IT'S ONLY SUPPOSED TO GIVE YOU A VISUAL ALERT. THEY WROTE THIS ON THE REPORT AND WROTE 'NORMAL OPERATION', ' NO ACTION'. WHEN I GOT HOME MY HUSBAND CALLED THE NHTSA TO ASK ABOUT FEDERAL LAW REGARDING THIS, HOWEVER, THE PERSON DIDN'T KNOW THE LAW AND REFERRED US TO CALL NISSAN! (THAT'S SCARY). SO MY HUSBAND CALLED NISSAN MAIN OFFICE, AND THE LADY LOOKED UP THE SPECS AND TOLD US THAT "YES, THE VEHICLE IS SUPPOSED TO HAVE AN AUDIBLE ALERT". WE THEN LOOKED IT UP IN OUR MANUAL, AND THE MANUAL STATES THERE IS AN AUDIBLE AND VISUAL ALERT FOR THE DRIVER AND PASSENGER SIDE WHEN SEATBELT IS NOT HOOKED. THIS IS DISTURBING THAT YOUR AGENT DIDN'T KNOW THE LAW, AND THAT NISSAN HAS EVEN MORE CARS ON THE LOT WITH NO AUDIBLE WARNING. MY CAR DINGS WHEN THE LIGHTS ARE LEFT ON, DOOR IS OPEN, OR KEYS ARE LEFT, BUT THEY THINK IT'S OK THAT IT DOESN'T ALERT ME WHEN I'M ZOOMING DOWN THE HIGHWAY WITH NO SEATBELT ON? I BELIEVE AN INVESTIGATION NEEDS TO BE DONE, AS THIS IS A HUGE SAFETY ISSUE AND LIABILITY ON THEIR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097328May 22, 2018
SERVICE BRAKES
THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT CAME ON 14 TIMES THROUGHOUT THE DAY WHILE DRIVING. THERE WERE NO OTHER CARS AROUND AND THERE WAS NO APPARENT REASON THAT THE CHIME & WARNING LIGHT SHOULD HAVE COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074444February 23, 2018
EXTERIOR LIGHTING
I HAVE A PROBLEM WITH THE LOW BEAM HEADLIGHTS. I WAS DRIVING DOWN A BACK ROAD ( NO STREET LIGHTS) WHEN I NOTICED THAT MY LOW BEAM HEADLIGHTS ONLY ILLUMINATED ABOUT 50 OR 60 FEET IN FRONT OF THE VEHICLE. IT APPEARS THAT AFTER THE 50 OR 60 FEET MY HEADLIGHTS ARE BLACKED OUT LIKE A SCREEN IS IN FRONT OF THE HEADLIGHTS. THIS ALMOST CAUSED ME TO MISS A TURN AND RUN OFF THE ROAD. THE ISSUE IS THAT WHEN ON UNLIT STREETS AT NIGHT YOU WILL ONLY SEE WHAT IS DIRECTLY IN FRONT OF YOUR CAR. ANY SPEED AT ALL WILL CAUSE YOU TO OVERDRIVE YOUR HEADLIGHTS. I CALLED NISSAN AND LODGED A COMPLAINT AND LAURIE SAID SINCE IT'S BY DESIGN THEY HAVE NOTHING TO WITH IT ANYMORE. THIS IS A DANGEROUS SITUATION FOR PEOPLE DRIVING THE RURAL BACKROADS OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano