Nissan Murano Complaints (2011)

148 consumer complaints on file.

#11076000March 2, 2018
POWER TRAIN
ONCE THE VEHICLE STARTS MOVING BY TAKING OFF VERY SLOW; IT DRIVES VERY WELL. HOWEVER, AFTER YOU COME TO A STOP AT A TRAFFIC LIGHT OR STOP SIGN AND IT IS YOUR TIME TO GO, THE VEHICLE TAKES OFF , STOPS ABRUPTLY (ALTHOUGH YOU ARE DEPRESSING THE ACCELERATOR AGGRESSIVELY); THEN DEPENDING ON HOW FAR DOWN THE ACCELERATOR IS DEPRESSED THE VEHICLE WILL TAKE OFF AND DRIVE FINE UNTIL YOU COME TO ANOTHER STOP. THIS PROBLEM HAS BEEN OCCURRING FOR A FEW MONTHS UNTIL THE PRESENT. MY RESEARCH HAS NOT SHOWN ANY RECALLS ON THE TRANSMISSION OR THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075402February 28, 2018
AIR BAGS, AIR BAGS:SIDE/WINDOW
ENTERING KANSAS CITY ON I-49 NORTH APPROXIMATELY 55 MPH, ON 2/20/18, IN INCLEMENT WEATHER, THE CAR IN THE MIDDLE LANE SPUN OUT OF CONTROL AND T-BONED MY PASSENGER DOOR BEFORE TURNING AND SLIDING DOWN MY RIGHT SIDE. AS THE PASSENGER IN THE MURANO I FELT THE FIRST HARD IMPACT AGAINST THE DOOR LIKE A BOMB WENT OFF YET SIDE DOOR AIRBAG DID NOT IMPLODE. I HAVE PICTURES THAT SHOW CREASE MADE AT FIRST IMPACT AND DOOR BOTTOM PANEL WAS BENT OUTWARD. I CALLED NISSAN AND REPORTED THIS BOTH TO DEALERSHIP AND MANUFACTURER. THEY ARE SAYING THIS IS A SIDE SWIPE AND THEREFORE DOES NOT REQUIRE IMPLOSION. ONLY WITNESS IS OTHER DRIVER WHO ADMITTED FAULT, MAY ALSO BE HONEST ABOUT HOW WE WERE FIRST HIT. I HAVE A VERY HEAVY SUV DOOR ON THIS CAR AND ALWAYS SAID IT WAS A TANK AND WOULD SAVE OUR LIVES. I BELIEVE IT WAS MORE THE DOOR DESIGN THAT SAVED US , AND MY HUSBAND'S EFFECTIVE MANEUVERING, THAN AN AIRBAG THAT SHOULD HAVE IMPLODED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11074165February 21, 2018
STRUCTURE:BODY
REAR DRIVER SIDE DOOR DOES NOT OPEN OR ACTUATE CONSISTENTLY WHEN AUTOMATIC DOOR LOCK UNIT IS ENGAGED. CONCERNS ARE GETTING ACCESS TO OR OUT OF VEHICLE IN CASE OF ACCIDENT OR A SAFETY RELATED ISSUE SHOULD WE NEED TO ENTER THE CAR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063106January 16, 2018
UNKNOWN OR OTHER
AT APPROXIMATELY 8:30 AM ON 12/18/17, I WAS DRIVING ON I-70 IN DENVER, CO, GOING ABOUT 60 MPH. WEATHER WAS A PARTLY CLOUDY DAY, 45-50 DEGREES, ROAD CONDITIONS WERE DRY. AS I WAS DRIVING, I SUDDENLY HEARD A LOUD POP OR EXPLOSION, LOOKED IN REAR VIEW MIRROR AND SAW GLASS FLYING BEHIND ME, COMING FROM MY CAR. I SLOWED DOWN IMMEDIATELY AND EXITED THE HIGHLY, PULLING INTO A GAS STATION TO SEE WHAT HAD HAPPENED. I EXITED THE CAR AND LOOKED FROM THE OUTSIDE AND THE SUNROOF HAD COMPLETED SHATTERED, LEAVING A HUGE HOLE. FORTUNATELY, THE INSIDE SHADE WAS CLOSED SO ALL THE GLASS BLEW OUT OF THE CAR AND NOT INTO THE INTERIOR. THERE WERE NO OTHER VEHICLES INVOLVED, NOR WAS THE POLICE CONTACTED. I HAD THE SUNROOF REPLACED AT SAFELITE AUTOGLASS FOR A COST OF $885.03. AFTER THE REPAIR, IT WAS NOTED THAT THE INTERIOR SHADE WOULD NOT OPEN COMPLETELY AND SEEMED TO BE OFF TRACK AND THE MANAGER AT SAFELITE SUGGESTED I TAKE IT TO THE DEALER. TOOK THE VEHICLE TO ANISSAN DEALER, WHO CHARGED $99.95 JUST TO LOOK AT AND DIAGNOSE THE PROBLEM WITH THE SHADE. DIAGNOSIS WAS THE SHATTERED GLASS HAD DAMAGED THE TRACK AND SHADE AND BOTH WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF $1600.00 (MORE DETAILED DIAGNOSIS COULD BE PROVIDED AFTER REMOVING THE HEADLINER). WE DECLINED THIS REPAIR AT THIS TIME. SO FAR WE HAVE PAID OUT-OF-POCKET FOR THE REPAIRS AT A TOTAL OF APPROXIMATELY $985. IF WE CHOOSE TO REPAIR THE SHADE AND TRACK, TOTAL COST ESTIMATES WOULD BE $2,584.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062243January 11, 2018
POWER TRAIN
THE CVT TRANSMISSION WENT AFTER ONLY 85000 MILES . CAR HESITATES AT STOP SIGNS AND RED LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051688December 1, 2017
POWER TRAIN
AFTER THE TRANSMISSION HAS WARMED UP, IF I COME TO A STOP, THE CAR WILL NOT ACCELERATE FOR THE FIRST 15 SEC REGARDLESS OF HOW HARD I PUSH THE ACCELERATOR OR NUMBER OF TIMES I PUSH ON THE ACCELERATOR. WHEN IT DOES FINALLY GO, I TAKE OFF WAY TOO FAST-LIKELY DUE TO LAYING ON THE ACCELERATOR WANTING MY CAR TO GO. THIS PROBLEMS IS DANGEROUS. I HAVE HAD IT HAPPEN AT STOP SIGNS, CITY LIGHTS, AND HIGHWAY EXIT RAMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039415October 24, 2017
SERVICE BRAKES
AS I WAS DRIVING DOWN THE ROAD I WENT OVER A SPEED BUMP AND MY BRAKES WENT ALL THE WAY DOWN TO THE FLOORBOARD. I WAS NOT GOING FAST AT THE TIME THIS OCCURRED. THIS HAS HAPPENED TWICE NOW, AND I WAS TOLD THE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. NOW I AM OUT A VEHICLE UNTIL I CAN PAY $1300 TO GET IT REPLACED. MY WARRANTY JUST EXPIRED AND NOW I AM SCREWED. MY BRAKES ARE STILL NOT WORKING PROPERLY AND DID NOT GO BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015900August 17, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH OVER A SPEED BUMP, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE ABS ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014689August 11, 2017
VISIBILITY/WIPER
DRIVER'S SIDE SUN VISOR DOES NOT REMAIN IN THE UP POSITION DROOPS DOWN WHEN DRIVING OVER SMALL BUMPS, IMPAIRING DRIVER VISIBILITY. THIS HAPPENS WHEN DRIVING BUT IS GETTING WORSE AND SOON I ANTICIPATE THE VISOR WILL NOT STAY IN THE UP POSITION WHEN THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012289August 2, 2017
SERVICE BRAKES
WHILE DRIVING MY MURANO AND APPLYING PRESSURE TO THE BRAKES TO STOP THE VEHICLE, THE BRAKES ARE SPONGY AND WILL GO ALL THE WAY TO THE FLOOR. THIS IS A RANDOM THING THAT HAS HAPPENED, WE HAVE HAD THE BRAKES CHECKED WAS TOLD THERE WAS NO PROBLEM, THERE ARE NO WARNING INDICATORS, I HAVE HAD THIS HAPPEN SEVERAL TIMES IN THE LAST COUPLE OF MONTHS, ONCE WHILE RAINING, ALL OTHER TIMES THE ROADS WERE PERFECTLY FINE, LUCKILY I DO NOT DRIVE FAST OR TO CLOSE TO PEOPLE AS THIS IS A RANDOM THING THAT SEEMS TO HAPPEN. THIS HAS HAPPENED TO ME ON CITY STREETS AND WHILE TURNING OR PRESSING THE BRAKES TO COME TO A STOP, USUALLY WHEN IT HAPPENS I WILL PUMP THE BRAKE AND IT WILL COME TO A STOP. I SEE THAT THERE ARE SEVERAL COMPLAINTS ON THIS PROBLEM, I THINK IT NEEDS TO BE LOOKED INTO BEFORE SERIOUS ACCIDENTS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010844July 26, 2017
UNKNOWN OR OTHER
TRANSMISSION FAILURE. BEGAN BY LOSING POWER AT HIGHER RATES OF SPEED OR DURING ACCELERATION. FINALLY GAVE OUT AT A STOP SIGN. COULD NOT ACCELERATE THROUGH THE INTERSECTION. COULD HAVE BEEN A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004783July 12, 2017
UNKNOWN OR OTHER
DRIVING IN HOT WEATHER MY CAR STALLS. THIS HAPPENED IN APRIL 2017 I WAS TOLD AT THAT TIME IT WAS MY TRANSMISSION BY THE DEALER. I HAD THE TRANSMISSION REPLACED IN NAY 2017. THIS HAPPENED NUMEROUS TIMES PRIOR TO MY TRANSMISSION BEING REPLACED. I GO TO ACCELERATE AND THE CAR STALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003052July 5, 2017
UNKNOWN OR OTHER
MY SUNROOF JUST SHATTERED, I HAVE NO CLUE AS TO WHAT HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983814May 6, 2017
SERVICE BRAKES
THE PEDAL LOSES PRESSURE WHEN BRAKING THE CAR AND REACHES THE FLOOR. THE SUV HAVE APROX. 72,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966313March 16, 2017
SERVICE BRAKES
WHILE DRIVING ON A CITY STREET TOWARD AN INTERSECTION TO MAKE A RIGHT TURN, I RAN OVER A BUMP (MANHOLE COVER/POT HOLE) AND MY BRAKES "WENT SOFT". WHEN I TRIED TO APPLY THE BRAKES, THERE WAS NO PRESSURE (RESISTANCE) AND THE PEDAL WENT TO THE FLOOR. FORTUNATELY, I WAS DRIVING AT A LOW RATE OF SPEED AND WAS EVENTUALLY ABLE TO STOP AFTER A MUCH LONGER DISTANCE THAN USUAL OR SAFE. (IT WAS LIKE A 'ROLLING STOP'.) I WAS INFORMED BY A SERVICE TECHNICIAN THAT I SHOULD REPLACE THE ABS CONTROL MODULE (VERY EXPENSIVE). FORTUNATELY, I DID NOT COLLIDE WITH ANOTHER VEHICLE OR OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957602February 28, 2017
UNKNOWN OR OTHER
WHILE DRIVING ON THE 202 W FREEWAY DIAMOND LANE ON SUNDAY FEB. 19 2017 A LOUD NOISE SOUNDING LIKE A GUN SHOT IN THE VEHICLE SCARED THE HELL OUT OF ME MY WIFE AND SON. THERE WERE NO CARS IN DIRECTLY IN FRONT OF US OR BEHIND OR ON THE SIDE. NOTHING HIT THE CAR. THE SUNROOF EXPLODED. LUCKY NO-ONE WAS BEHIND US SO THE EXPLODING GLASS DID NOT HIT ANOTHER VEHICLE. CALL NISSAN THE NEXT MORNING THEY TOLD ME TO HAVE THE CAR TOED INTO AUTONATION NISSAN TEMPE . AFTER 2 DAYS I CALL TO FIND OUT WHEN THE AUTO WOULD BE REPAIRED AND THEY TOLD ME TO COME AND GET THE CAR BECAUSE THEY WERE NOT GOING TO REPAIR IT. I THEN BROUGHT IT TO A AUTO GLASS REPAIR SHOP AND THEY REPAIRED THE CAR. NISSAN CORPORATION CALLED ME AND ASKED ME QUESTIONS BUT WOULD NOT ANSWER ANY OF MY QUESTIONS AND DID NOTHING TO REPAIR THERE FAULTY SUNROOF GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950389February 8, 2017
SERVICE BRAKES
ON 12/15/16 I WAS DRIVING MY 2011 NISSAN MURANO AWD AND WHEN BRAKING FOR A LEFT TURN LANE ON A LOCAL STREET (GOING ABOUT 30 MPH) THE BRAKE PEDAL ALL OF A SUDDEN HAD NO PRESSURE & WENT ALL THE WAY TO THE FLOOR. I COULD NOT STOP THE CAR & I HAD TO VEER TO THE RIGHT TO AVOID HITTING A CAR IN FRONT OF ME. TOWED THE CAR TO THE NISSAN DEALER THE NEXT DAY, 12/16/16, & THEY SAID IT WAS THE MASTER BRAKE CYLINDER. THEY REPLACED THE MASTER BRAKE CYLINDER FOR ABOUT $700 & IT WAS WORKING NORMALLY EXCEPT FOR A SLIGHT WHIRRING SOUND. ON 2/6/17, APPROXIMATELY A MONTH AND A HALF LATER. I WAS ENTERING A FREEWAY ON RAMP (CURVING TYPE OF ON RAMP APPROXIMATELY 45 MPH) AND THE BRAKES WENT TO THE FLOOR AGAIN WITH NO PRESSURE. I HAD TO SHARPLY TURN TO THE RIGHT TO AVOID HITTING THE CAR IN FRONT AND COAST TO A STOP. TOOK THE CAR TO THE SAME DEALER AND THEY SAID THE PROBLEM WAS NOW WORN FRONT BRAKES $400. THEN THEY CALLED A LITTLE LATER AND CHANGED THEIR DIAGNOSIS AND SAID THE ISSUE WAS NOW THE ABS ACTUATOR, $1900. DID SOME RESEARCH ONLINE AND FOUND THAT NISSAN HAS A RECALL FOR CERTAIN YEAR MURANO ABS ACTUATORS. I BELIEVE THEY SHOULD EXPAND THE RECALL BECAUSE IT SEEMS TO BE AFFECTING MY 2011 MURANO AND I HAVE READ MANY 2009 MURANO OWNERS EXPERIENCING MANY OF THE SAME ISSUES I AM. INTERESTINGLY BOTH TIMES THE BRAKES FAILED WERE ON VERY RAINY DAYS. I THINK THIS ISSUE SHOULD BE ADDRESSED BEFORE A BAD ACCIDENT OCCURS WHERE THERE COULD BE A FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947578January 25, 2017
POWER TRAIN
CAR HAS ONLY 43000 MILES ON IT AND THE VALVE BODY ASSEMBLY NEEDS TO BE REPLACED. I GOT A PRICE OF ALMOST $1,700 FOR THIS REPAIR AND APPARENTLY IT IS A VERY COMMON ISSUE WITH THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934031December 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CAUSED THE FRONT PASSENGER SEAT CLASSIFICATION SYSTEM TO FAIL. WHEN THE PASSENGER SEAT WAS OCCUPIED, THE AIR BAG SYSTEM WOULD DEACTIVATE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 68,202.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925014November 8, 2016
SERVICE BRAKES
TOOK MURANO TO MECHANIC BECAUSE WAS HAVING PROBLEMS WITH BRAKING, MECHANIC HAD BRAKE SERVICED AND MADE NEW. NOW CAR IS NOT WANTING TO STOP EVEN WHEN PUMPIN BRAKES. TOOK BACK AND WAS TOLD BY MECHANIC AT SHAMROCK THAT I NEED NEW ABS HYDROLIC BREAK SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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