Nissan Murano Complaints (2016)

109 consumer complaints on file.

#11233167July 18, 2019
UNKNOWN OR OTHER
2016 NISSAN MURANO. FRONT RADAR UNAVAILABLE. BOUGHT THE CAR WITH APR.33K MILES. NOTICED LIGHT COMING ON AND ALARMING AT APR. 37K MILES.RADAR UNAVAILABLE WARNING APPEARS MULTIPLE TIMES DURING DRIVING.WAITING FOR REPLY FROM NISSAN CORPORATE TO SEE IF THEY WILL COVER REPAIR.SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222804June 26, 2019
SEATS
DRIVER SEAT BECOMES LOOSE, BASED ON THE BOLT MOUNTS BREAKING FROM THEIR WELDS. UNSAFE TO DRIVE BASED ON THE SEAT MOVING BACK AND FORWARD WHEN APPLYING THE BRAKES OR PRESSING THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219676June 13, 2019
POWER TRAIN
WHILE GETTING AN OIL CHANGE AT 62000 MILES, IT WAS NOTED THAT THERE WAS A LEAK AROUND THE TRANSMISSION. WE TOOK THE VEHICLE TO THE NISSAN DEALER AND THE NTED THE TRANSMISSION CASING WAS CRACKED. THE CRACK IS A STRUCTURAL FAILURE, NOT TGE RESULT OF A PHYSICAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219126June 10, 2019
VEHICLE SPEED CONTROL
I JUST BOUGHT THIS CAR USED, IN MARCH 2019. IT STARTED SHORTLY AFTER BUYING IT AND CONTINUES TO HAPPENED. . REPEATEDLY , WHILE CITY AND HIGHWAY DRIVING, A WARNING COMES ON 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION' AND THE CRUISE CONTROL IS DEACTIVATED. I TOOK IT BACK TO THE DEALER AND THEY SAID THIS WAS NORMAL. ITS NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186844March 14, 2019
ENGINE
I TOOK MY MURANO IN FOR AN OIL CHANGE AND HAD A 30K SERVICE CHECK DONE AT THAT TIME. A BROKEN ENGINE MOUNT WAS FOUND. SINCE THE CAR HAD JUST 36,134 MILES ON IT AND I PURCHASED IT NEW WITH 281 MILES ON THE ODOMETER (DEALER TRADE), I CONTACTED NISSAN CUSTOMER SERVICE TO REQUEST THAT IT BE CONSIDERED COVERED UNDER WARRANTY. THEY EMPHATICALLY DENIED MY CLAIM, THEREBY LOSING A LOYAL, REPEAT CUSTOMER. I COULD UNDERSTAND IF I WAS 10K OVER WARRANTY, BUT 134 MILES? THIS IS A HUGE SAFETY CONCERN AND I'D LIKE FOR THE BROKEN ENGINE MOUNT TO BE NOTED. IF I CAN HELP OTHERS BY CONTRIBUTING TO A RECALL OR AT LEAST WARNING THEM OF POOR QUALITY AND BAD CUSTOMER SERVICE, THEN I'LL FEEL I'VE DONE MY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181551February 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. WHEN THE VEHICLE WAS APPROACHING A STOP, IT LUNGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. MARTIN NISSAN (5240 GOLF RD, SKOKIE, IL 60077, (866) 800-1100) INFORMED THE CONTACT THAT THE FAILURE WAS NORMAL AND THE VEHICLE DID NOT NEED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181333February 20, 2019
ENGINE
MY VEHICLE WILL LURCH FORWARD AND THEN WHEN I COME TO A STOP, IT WILL STALL OUT. I TOOK IT TO MY SERVICE PROVIDER AND THEY TOLD ME THERE WAS AN ISSUE WITH THE TORQUE CONVERTER IN THE TRANSMISSION. I TAKE IT TO THE NISSAN DEALER AND THEY TELL ME THERE IS NO ISSUE AND THEY DON'T KNOW WHY THIS IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161274December 13, 2018
SERVICE BRAKES
WORLD NISSAN GAVE ME A PRINTED OUT INVOICE WHICH STATES 97616 WAR FOR WARRANTY AND ON IT WAS PRINTED INFORMATION RECALL FIIELD SERVICE ACTION: R1809 MAX MUR ABS ACTUTOR NTB18065 RECALL REFERENCE PREVIOUS ROL COMPLETED CONCERN COMPLIMENTARY 27 POINT INSPECTION AND WINDOW WIPER FLUID DOE NOT WORK WELL. WENT BACK THREE TIMES AND THEY KEPT SAYING THEY DID NOT HAVE THE PARTS TO DO THE RECALL REPAIR. NO VERIFICATION WAS GIVEN WORK WAS EVER DONE. THEY NEVER GAVE ME A COPY OF THE RECALL NOTICE OR ANY TSB' S RELATED. WHEN LOOKED ON NHTSA SITE IT SAID NO RECALLS BUT YOUR SITE SAYS MANUFACTURER IS REQUIRED TO GIVE IT TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151042November 12, 2018
SERVICE BRAKES
I RECEIVED RECALL 18V-601 FOR A 2016 NISSAN MURANO. I AM NO LONGER THE REGISTERED OWNER. WE TRADED THIS CAR IN 4 MONTHS AGO AT A NISSAN DEALER. NISSAN IS USING SERVICE RECORDS FROM THE DEALERSHIP TO IDENTIFY REGISTERED OWNERS. THIS CAR AS PROBABLY BEEN SOLD AS A PRE-OWNED CAR; THE NEW OWNER WILL NOT RECEIVE THIS RECALL NOTICE AND IS NOT AWARE OF THE SAFETY ISSUE, ESPECIALLY IF THE CAR IS NOT SERVICED AT THE NISSAN DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143428October 27, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE
ADAPTIVE CRUISE CONTROL AND FORWARD EMERGENCY BRAKING (FEB) SYSTEM BECOMES SPONTANEOUSLY DISABLED DURING DRIVING. THIS POSES A SERIOUS ISSUE WHEN ACTUALLY DRIVING THE CAR. THE CAR IS IN MOTION WHEN THIS HAPPENS. THE SYSTEM CAN ONLY BE RESET BY STOPPING THE CAR, TURNING OFF THE IGNITION AND THEN RE-STARTING THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129091September 12, 2018
SEAT BELTS
SEAT BELT LIGHT OFF WHEN PASSENGER IS IN CAR. THIS HAPPENS ON AND OF, I CANNOT PREDICT WHEN IT HAPPENS. THE PASSENGER SEAT BELT LIGHT IS ON INDICATING THERE IS NOT NO PASSENGER ON THE SEAT WHEN MY DAUGHTER IS SITTING IN IT. THIS HAS HAPPENED WITH THE CAR STATIONARY AND IN MOTION. I'VE CALLED THE DEALER AND THEY SAID THERE WAS NO RECALL FOR MY VEHICLE WITH REGARDS TO THIS SPECIFIC ISSUE. IT APPEARS THAT I'M NOT THE ONLY ONE EXPERIENCING THIS ISSUE. PLEASE HAVE NISSAN FIX THIS PROBLEM. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129093September 12, 2018
WHEELS
CLICKING NOISE FRONT WHEEL WHEN TURNING RIGHT WHEN I TURN RIGHT I HEAR A CLICKING OR KNOCKING OR FLAPPING NOISE. IT APPEARS THAT THERE IS SOMETHING STUCK IN THE WHEEL. IT DOES IT FREQUENTLY AFTER THE CAR HAS BEEN RUNNING FOR AWHILE. THE DEALER INSTEAD OF LOOKING INTO THE ISSUE IS ASKING FOR MONEY IN ORDER TO DIAGNOSE IT. THIS IS AN ISSUE WITH NISSAN FROM THE ONLINE RESEARCH I DID. PLEASE HAVE NISSAN ADDRESS THIS ISSUE. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102636June 19, 2018
POWER TRAIN, VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. AFTER DRIVING VARIOUS SPEEDS FOR MORE THAN THIRTY MINUTES, THE VEHICLE SUDDENLY BECAME UNRESPONSIVE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE RPMS INCREASED, BUT THE SPEED DID NOT. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WORLD CAR NISSAN (12908 NORTH INTERSTATE HWY 35 BLDG 1, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE TRANSMISSION WAS REPLACED AND THE FAILURE WAS REMEDIED. IN ADDITION, THE WINDSHIELD WIPER PUMP WOULD BECOME CLOGGED WITH DEBRIS AND FAILED TO OPERATE CORRECTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092785May 9, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
WARM DAY, DRIVING WITH THE SUNROOF OPEN ON THE HWY IN STOP IN GO TRAFFIC. ALL OF SUDDEN HEAR THIS LOUD BOOM AND THE PANORAMIC ROOF SHATTERS. TRAFFIC WAS GOING ABOUT FIVE TO TEN MILES AN HOUR SO I KNOW IT WASN'T A ROCK THAT HIT IT. PLUS MY LOCATION WAS NOT UNDER ANYTHING THING, NO TREES, NO BYPASSES. DEALERSHIP IS SAYING A ROCK HIT. GEICO IS CALLING IT COMPREHENSIVE DAMAGE (HIGHER DEDUCTIBLE, INSTEAD OF GLASS REPAIR ($50 DEDUCTIBLE)). I WAS ABLE TO CONTINUE DRIVING, GLASS FELL IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092072May 5, 2018
AIR BAGS
THE PASSENGER AIRBAG DEACTIVATES ITSELF RANDOMLY WHILE A PASSENGER IS SEATED AND BELTED IN. THIS CONTINUES EVEN WHILE THE CAR IS MOVING. THE ELECTRICAL COMPUTER SYSTEM ALSO INTERMITTENTLY MALFUNCTIONS AND WON'T FOLLOW THE TOUCH SCREEN'S COMMANDS OR COMMUNICATE WITH PAIRED CELL PHONES. THIS HAS BEEN REPORTED MULTIPLE TIMES BOTH TO THE DEALERSHIP AND TO NISSAN DIRECTLY. THE DEALERSHIP HAS TRIED MULTIPLE TIMES TO DIAGNOSE THE PROBLEM AND FAILED EVERY TIME. THEY NO WON LONGER RETURN OUR CALLS. WE HAVE 3 VIDEOS SPREAD OVER MANY MONTHS THAT PROVE THE PROBLEM IS OCCURRING, BUT THE DEALERSHIP NO LONGER RESPONDS, AND NEITHER DOES NISSAN. THESE MALFUNCTIONS OCCUR AS SOON AS THE CAR IS STARTED AT REST AND CONTINUES WHILE IN MOTION AT ALL SPEEDS INCLUDING HIGHWAY TRAVEL AND CITY STREETS. I WOULD LIKE THE DOT AND THE HSA TO GIVE ME SOME WAY TO SUBMIT THE VIDEOS THAT SHOW THIS INTERMITTENT PROBLEM IS OCCURRING, AND TO FORCE NISSAN TO FIX THIS OR REFUND OUR MONEY BEFORE IT GETS ME KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088705April 17, 2018
SEATS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. THE CONTACT STATED THAT THE PASSENGER SEAT HEATER FAILED TO OPERATE WHEN ACTIVATED. THE VEHICLE WAS TAKEN TO CAPITAL NISSAN (5501 MARKET ST, WILMINGTON, NC 28405, (910) 392-4300) WHERE IT WAS DIAGNOSED THAT THE SEAT HEATER SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AS THE CONTACT WAS LEAVING THE DEALER, THE SWITCH FAILED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE WIRING HARNESS WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 30388450 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079075March 14, 2018
STRUCTURE:BODY
THE HOOD HAS ABOUT A 3 INCH PORTION NEAR THE WINDSHIELD THAT IS ANGLED TOWARDS THE CAB OF THE VEHICLE. ON SUNNY DAYS, THE SUN REFLECTS INTO THE VEHICLE CAUSING A BLINDING REFLECTION. THIS HAPPENS ON SUNNY DAYS, STANDING STILL OR IN MOTION. I TOOK MY VEHICLE ON A ROAD TRIP AND IT WAS TERRIBLE DRIVING FOR HOURS WITH A BLINDING LIGHT IN YOUR FACE. I BOUGHT MY VEHICLE USED. SO THE MILES WHEN I FIRST GOT MY VEHICLE WERE APPROXIMATELY 21,000. THIS IS PROBABLY WHY IT WAS LESS EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079097March 14, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND ALL THE WARNING INDICATORS ILLUMINATED. ON THE OUTSIDE OF THE VEHICLE, THERE WAS A BURNING ODOR. THE VEHICLE WAS TAKEN TO PRICE LEBLANC NISSAN (14295 AIRLINE HWY, GONZALES, LA 70737, (225) 743-8100) WHERE IT WAS DIAGNOSED THAT THE ABS MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER INFORMED THE CONTACT THAT THE SERIAL NUMBER WAS NOT INCLUDED IN THE RANGE OF THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072114February 10, 2018
AIR BAGS
WE ARE HAVING A PROBLEM WITH THE PASSENGER AIR BAG LIGHT. IT DOESN'T ALWAYS GO OFF WHEN SOMEONE IS SITTING IN THE PASSENGER SEAT. WE'VE BEEN INFORMED IF THE LIGHT DOES NOT GO OFF THE PASSENGER WILL NOT BE PROTECTED BY THE AIR BAG SYSTEM. WE'VE BEEN TOLD TO TURN THE CAR OFF THEN RESTART IT THAT THIS WILL SOLVE THE PROBLEM. THIS MEANS WE HAVE TO LEAVE THE ROAD FIND A PLACE TO PARK SHUT THE CAR OFF AND RESTART IT. THIS CAN BE VERY DIFFICULT WHEN ON THE FREEWAY. OUR CONCERN IS SOMETIME WE MAY NOT NOTICE THE AIR BAG LIGHT IS ON, HAVE AN ACCIDENT AND THE PASSENGER WON'T BE PROTECTED BY THE AIR BAGS. THIS HAS BEEN GOING ON HUNDREDS OF TIMES SINCE WE BOUGHT THE CAR BRAND NEW IN JUNE 2016 AND NISSAN TELLS US THEY CAN'T FIND ANYTHING WRONG WITH IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062234January 11, 2018
SEATS
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. WHEN STARTING THE VEHICLE AND ACTIVATING THE SEAT HEATER ON THE DRIVER'S SEAT, IT FAILED TO WORK CORRECTLY. THE CONTACT DROVE THE VEHICLE TO THE DEALER (PRIORITY NISSAN, 12925 JEFFERSON AVE, NEWPORT NEWS, VA 23608) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS FAULTY. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE ENTIRE SEAT NEEDED TO BE REPLACED, BUT NISSAN REFUSED TO REPLACE THE SEAT. THE VEHICLE WAS NOT REPAIRED BECAUSE PARTS WERE UNAVAILABLE. THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE IN THE INTERIM. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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