Nissan Murano Complaints (2014)

145 consumer complaints on file.

#11308491February 11, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT STATED THAT DUE TO SEVERE BATTERY DISCHARGE, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE CONTACT STATED THAT THERE WAS NOT A MANUAL DOOR HANDLE INSIDE OF THE VEHICLE TO OPEN THE DOOR. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307436February 6, 2020
UNKNOWN OR OTHER
WHILE DRIVING AT A SAFE SPEED ON THE HIGHWAY (65 MPH) WITH NO OTHER CARS IN MY VICINITY MY SUNROOF EXPLODED FOR NO REASON AT ALL. THE WAS A LOUD BOOM AND THEN THE INTERIOR MATERIAL OF THE SUNROOF STARTED FLAPPING. SINCE IT WAS CLOSED AT THE TIME, I'M THANKFUL THAT THE INTERIOR MATERIAL CAUGHT THE MAJORITY OF THE GLASS WITH ONLY THE REMAINING OUTSKIRTS OF GLASS MAKING ITS WAY INTO THE CAR. THIS HAPPENED OUT OF THE BLUE FOR NO APPARENT REASON. THERE WERE NO OTHER CARS NEAR ME SO IT COULD NOT HAVE BEEN FROM A ROCK OR SOMETHING THAT WAS KICKED UP FROM ANOTHER VEHICLE. IT WAS A CLEAR, SUNNY DAY IN THE UPPER 60'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291828December 29, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE SUN VISOR ON THE DRIVER'S SIDE (LEFT SIDE) NO LONGER STAYS IN THE UP POSITION. IT HANGS DOWN AND BLOCKS THE VIEW IF THE REARVIEW MIRROR AND BLOCKS THE VIEW IF STREET SIGNS AND STREET LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287837December 9, 2019
STEERING
I HAVE NOT BEEN CALLED OR INFORMED TO SERVICE THE RECALL PART. NISSAN DEALERSHIP HAS HAD THE PIECE ON ORDER FOR ALMOST TWO YEARS NOW. NOT SURE WHAT ELSE I NEED TO DO. MANUFACTURER RECALL NUMBERR1710 NHTSA RECALL NUMBER17V-184 RECALL STATUS:RECALL INCOMPLETE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287481December 6, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AN ELECTRICAL FAULT IN THE ALTERNATOR CAUSES THE CAR TO ENTER "FORCED IDLE", IMMEDIATELY LOSING ALL ACCELERATOR POWER. THERE IS NO INDICATOR WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270890October 24, 2019
UNKNOWN OR OTHER
DRIVERS VISOR BROKE AND POPPING NOISE COMES FROM THE DASH BOARD BY THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269270October 17, 2019
POWER TRAIN
WHEN DRIVING ON A LONG TRIP, WITH THE CRUISE-CONTROL SET, THE CAR SUDDENLY LURCHED AND LOST POWER. THE SPEED REDUCED AND IT CAME OUT OF CRUISE. I HAD JUST STARTED UP AN INCLINE, SO I DIDN'T KNOW IF THAT WAS THE PROBLEM. A SHORT TIME AFTER THAT THE CHECK ENGINE LIGHT CAME ON. THE TRANSMISSION STARTED TO HAVE ISSUES. IT WOULD NOT GO INTO OVERDRIVE AND WOULD OVER REV. WE WERE ABLE TO MAKE IT TO OUR DESTINATION AND WE TOOK IT TO A MECHANIC TO HAVE THE CHECK ENGINE LIGHT CHECKED. THE MECHANIC SAID IT WAS THE TRANSMISSION AND THAT THEY COULD NOT REPAIR IT. WE CALLED A TRANSMISSION SHOP AND THEY SAID THAT THEY COULD NOT REPAIR IT EITHER. THEY HAD NOT HAD ANY TRAINING ON HOW TO REPAIR IT AND THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. THEY ALSO SAID THAT THEY HAD OTHER NISSAN MURANOS COME IN WITH THE SAME ISSUE. THIS COULD BE A SERIOUS SAFETY ISSUE THAT COULD IF THIS HAPPENED ON A HIGHWAY WITH HEAVY TRAFFIC. WE MADE IT TO THE SECOND PART OF THE TRIP BUT WE HAD TO BABY THE CAR. THE CAR WOULD NOT MAKE IT HOME WITH THE CAR AND WE HAD TO HAVE IT SHIPPED BACK. I CHECKED AND THERE IS NOT A RECALL FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267408October 9, 2019
STEERING
MY VEHICLE MAKES A SCREECHING NOISE EVERY TIME THE STEERING WHEEL IS ROTATED TO THE LEFT OR ANY MOVEMENT IS MADE LEFTWARD. THE NOISE IS ESPECIALLY PROMINENT AT MILD TO HIGH SPEEDS. IT DOES NOT NOISE WHEN THE STEERING WHEEL IS ROTATED TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266603October 6, 2019
POWER TRAIN
MY NISSAN MURANO'S CVT TRANSMISSION SUDDENLY FAILED WHILE DRIVING IN THE PASSING LANE ON INTERSTATE HIGHWAY 84. THIS PLACED ME AND MY PHYSICALLY DISABLED WIFE IN AN EXTREMELY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259000September 30, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON A 2-LANE HIGHWAY AT NIGHT, GOING 50-55 MPH WITH FEW CARS AROUND - NO OVERPASSES AT ALL IN THE AREA. I HEARD A SUDDEN REALLY LOUD NOISE AND IMMEDIATELY HEARD THE SOUND OF GLASS OPEN SOMEWHERE IN THE VEHICLE. I THOUGHT MY VEHICLE HAD BEEN SHOT AT! WHEN I WAS ABLE TO FIND A PLACE TO PULL OVER, I USED MY FLASHLIGHT TO CHECK ALL THE WINDOWS, WHICH WERE FINE...THEN REALIZED THE BROKEN GLASS WAS ON MY SUNROOF! IT WAS COMPLETELY SHATTERED, OUTWARDS. I LATER LEARNED THIS IS KNOWN AS "EXPLODING SUNROOF", AND THE MURANO IS THE 3RD MOST REPORTED VEHICLE THIS HAPPENS TO. NISSAN TAKES NO RESPONSIBILITY! THIS SHOULD HAVE BEEN A RECALL WITH THE PREPONDERANCE OF EPISODES, AND I'M VERY DISAPPOINTED IN NISSAN. THIS IS MY 6TH (AND NOW LAST) NISSAN. THERE WAS NOTHING, AS FAR AS TEMPERATURE, DRIVING CONDITIONS, OR TRAFFIC TO EXPLAIN WHY AND WHEN THIS HAPPENED. I AM NOW PARKED IN THE GARAGE, WAITING A FEW DAYS FOR A MOBILE SERVICE TO COME REPLACE THE GLASS, AND I'M NOT HAPPY! THE CLAIM ON MY INSURANCE WILL SURELY RAISE MY RATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258036September 25, 2019
ENGINE, UNKNOWN OR OTHER
DRIVING DOWN CITY STREET CAR LOSES POWER, , STILL RUNS BUT RUNS SLOW AS IF IT'S NOT GETTING GAS, APPARENTLY NISSAN'S ARE NOTORIUS FOR TRANSMISSION ASSEMBLY FAILING...COST TO REPAIR $3800.00!! CAR NOT EVEN PAID OFF, NISSAN KNOWS AND KNEW THERE WERE PROBLEMS WITH TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257860September 24, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHEN THE VEHICLE WAS PLACED INTO REVERSE, THE BACK UP CAMERA TOOK SEVERAL SECONDS TO ACTIVATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED TO NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257239September 22, 2019
UNKNOWN OR OTHER
SUN VISOR WILL NOT STAY UP ON DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256437September 18, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
DRIVER SIDE SUN VISOR BROKEN FALLS DOWN WHILE DRIVING BLOCKS VISION THIS IS A SAFETY HAZARD IT HAPPENS AT RANDOM I WENT TO THE DEALERSHIP THEY SAID IT IS NOT UNDER WARRANTY AND WOULD COST OVER $400.00 TO REPLACE MY MURANO HAS 35000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255774September 16, 2019
VISIBILITY/WIPER
THE DRIVER'S SIDE SUN VISOR WILL NOT STAY UP. IT HANGS IN THE DOWN POSITION AND OBSTRUCTS THE VIEW OF THE DRIVER. IT INITIALLY WOULD ONLY FALL DOWN WHEN THE VEHICLE HIT A BUMP IN THE ROADWAY.NOW THE VISOR WILL NOT STAY UP AT ALL AND IS CONSTANTLY BLOCKING THE DRIVER'S VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240778July 31, 2019
POWER TRAIN
WAS DRIVING ON VACATION FROM CONNECTICUT TO SOUTH CAROLINA ON 8/3/18. JUST AS WE ARRIVED THERE, THE CAR BEGAN JERKING AT RANDOM TIMES WHILE DRIVING AND EVENTUALLY JUST SLOWED DOWN TO A CRAWL. WE MANAGED TO GET IT TO A LOCAL NISSAN DEALERSHIP AND THEY INFORMED US THE TRANSMISSION FAILED (WE HAD 62K MILES ON THE CAR - 2K MILES PAST THE WARRANTY). THE DEALER TOLD US THAT IT LIKELY FAILED DUE TO THE HIGH TEMPERATURES THE TRANSMISSION EXPERIENCED FROM SUCH A LONG DRIVE. WE PAID TO HAVE IT REPLACED. THEN ON 7/26/19, THE CAR EXPERIENCED THE SAME THING AT 76,000 MILES. WHILE DRIVING, IT BEGAN TO NOT ACCELERATE CORRECTLY AND EVENTUALLY JUST STARTED TO CRAWL AT A SLOW PACE. WE MANAGED TO GET THE CAR OFF THE SIDE OF THE ROAD AND TOOK IT TO A NISSAN DEALERSHIP. THEY TOLD US THAT THE TRANSMISSION HAD FAILED.. THE REPLACEMENT TRANSMISSION WE PUT IN THE YEAR PRIOR CAME WITH A 1 YEAR/12K MILE WARRANTY. WHILE IT FAILED WITHIN A YEAR, WE WERE 2K MILES OVER THE WARRANTY LIMIT. WE ARE NOW PAYING TO HAVE IT REPLACED AGAIN. TWO FAILURES WITHING A YEAR PERIOD COSTING OVER 8500. I KNOW NISSAN HAS HAD CVT TRANSMISSION ISSUES WITH OTHER VEHICLES, I BELIEVE THERE IS ALSO A PROBLEM WITH THE ONES IN THE MURANO...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233284July 19, 2019
STRUCTURE:BODY
I HAVE HAD MY 2014 NISSAN MURANO SINCE NEW. IT HAS BEEN WELL TAKEN CARE OFF THE ENTIRE TIME, YET I CONTINUE TO HAVE ISSUES WITH THE DOOR LOCKS BREAKING. THE RESULT OF THIS BREAKING IS THE THE DOORS CANNOT BE ELECTRONICALLY UNLOCKED EVEN FROM THE INTERIOR UPON TRYING TO DO SO. THIS IS OF CONCERN AS IF THERE WAS EVER AN ACCIDENT IT WHICH I NEEDED TO BE RAPIDLY PULLED FROM MY VEHICLE, A RESCUER WOULD HAVE TO FORCE THEIR WAY IN DELAYING RESCUE. THE MOST RECENT INSTANCE OF THESE BREAKING (07/19/2019) IS THE 6TH OCCURRENCE OF THIS PART BREAKING. THE REPAIR HAS BEEN COMPLETED AT THE SAME DEALERSHIP EACH TIME (PINNACLE NISSAN, SCOTTSDALE AZ). IT IS VERY CLEAR THAT THERE IS A DEFECT PART AT PLAY AND THAT NISSAN KNOWS ABOUT THIS AND CONTINUES TO PUT THESE DEFECTS PARTS IN VEHICLES ENDANGERING PEOPLES LIVES DURING A POTENTIAL RESCUE. I HAD REPORTED THIS DURING THE LAST INSTANCE WITH NO REPLY. I HOPE THIS MATTER IS REVIEWED AND A RESOLUTION MET BEFORE SOMEONE SUFFERS AS A RESULT OF THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205487May 3, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. JIM KERAS NISSAN (2080 COVINGTON PIKE, MEMPHIS, TN 38128, (901) 373-2800) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205069May 1, 2019
STEERING
POWER STEERING DOES NOT WORK AT LOW SPEEDS (PARALLEL PARKING, LOW SPEED TURNS, 3 POINT TURNS) IN BOTH FORWARD AND REVERSE. POWER STEERING "WHINES" WHILE ACCCELERATING FROM A COMPLETE STOP. VEHICLE HAD APPROXIMATELY 65,500 MILES ON IT WHEN IT STARTED. WAS TOLD BY THE NISSAN TECHNICIAN THAT DID A DIAGNOSTIC THAT IT IS EITHER THE POWER STEERING PUMP OR THE BRACKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203940April 26, 2019
UNKNOWN OR OTHER
THE DRIVER SIDE SUN VISOR WON'T STAY IN THE UP OR DOWN POSITION BUT RESTS RIGHT IN THE MIDDLE OBSTRUCTING MY VIEW OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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