Nissan Murano Complaints (2005)

987 consumer complaints on file.

#10286416October 6, 2009
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHEN DECELERATING OR MAKING A RIGHT OR LEFT TURN THE DRIVERS SEAT MOVED OUT OF POSITION. AS A CONSEQUENCE, SHE LOST CONTROL OF THE VEHICLE, AND ALMOST CRASHED INTO AN INTERSECTION. SHE NOTIFIED THE DEALER, AND A TECHNICIAN SPECULATED THAT THE FAILURE WAS CAUSED BY DRIVERS WITH A HEAVY WEIGHT CLASS; HOWEVER, SHE HAS A SMALL STATURE. THE TECHNICIAN WOULD NOT ASSUME RESPONSIBILITY FOR THE FAILURE; THEREFORE, NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286546October 6, 2009
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE DRIVER-SIDE FRONT SEAT WOULD NOT MOVE FORWARD OR BACKWARDS. AS A CONSEQUENCE, THE DRIVER COULD NOT REACH THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER AND AND A TECHNICIAN STATED THAT IT WOULD COST $1000.00 TO REPAIR THE VEHICLE. NO REPAIRS WERE MADE. HE WAS IN THE PROCESS OF CONTACTING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 46000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285356September 27, 2009
SEATS
ABOUT A WEEK AGO I SAT DOWN IN MY 2005 NISSAN MURANO AND HEARD A CRACK AND THE SEAT BEGAN TO ROCK. I LOOKED UNDER THE BACK OF THE SEAT AND NOTICED THE SEAT RISER HAD BROKEN. THIS SURPRISED ME AS I AM NOT A HEAVY GUY, I WEIGH 200 POUNDS. THE SEAT HASN'T SEEN ANY DAMAGE OUT OF THE ORDINARY WEAR AND TEAR, AND THE CAR HAS NEVER BEEN IN AN ACCIDENT EITHER. I FIGURED IT WAS JUST A SINGLE DEFECT AND TOOK IT TO MY DEALER TO GET IT FIXED. THEY TOLD ME IT WAS GOING TO COST JUST OVER $1000 TO REPLACE THE BRACKET. THEY ALSO TOLD ME EVERY SINGLE MURANO THEY HAVE SOLD HAS THIS PROBLEM. I GOT ONLINE TO SEE IF I COULD FIND SOMEONE TO FIX IT CHEAPER AND FOUND OUT NOT ONLY HAVE MANY PEOPLE HAD THERE SEAT BREAK, BUT IN THE EXACT SAME PLACE. AT THIS POINT I THINK THIS IS A SAFETY ISSUE AND NISSAN NEEDS TO RIGHT IT. I CAN'T IMAGINE THE OUTCOME FOR SOMEONE IF ONE OF THESE SEATS BREAK DURING AN ACCIDENT. NISSAN NEEDS TO MAKE A BRACKET WITH THICKER METAL AND REPLACE ALL THESE FAULTY ONES BEFORE SOMEBODY GETS SERIOUSLY INJURED BECAUSE OF IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285251September 25, 2009
SEATS
MY DRIVER'S SEAT BROKE IN THE SAME MANNER AS A NUMBER OF OTHER DRIVER'S. THERE IS PLENTY OF INSTANCES AVAILABLE THAT SHOULD BE CONSIDERED TO FIND A QUICK RESOLUTION TO THIS DANGEROUS ISSUE. HTTP://X.NISSANHELP.COM/FORUMS/MURANO/3302-DRIVERS-SEAT.HTML THE DRIVER SEAT IS ANCHORED ON THE RIGHT SIDE BUT IS LOOSE FROM THE LEFT REAR, ALLOWING SIGNIFICANT ROCKING BACK AND FORTH AND RIGHT TO LEFT WHEN TAKING TURNS, HITTING THE BRAKES OR ANYTIME THE CAR IS MOVING. I BOUGHT THIS CAR NEW IN 2005 AND AM HAPPY TO SAY I AM HEALTHY ENOUGH TO NOT BE ON RECORD GUINNESS AS THE HEAVIEST PERSON THAT COULD BRAKE A CAR SEAT. BOTH THE DEALER (WESTON NISSAN, AT WESTON, FLORIDA) AND NISSAN DENIED MY CLAIM ON 9/24/2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285286September 25, 2009
SEATS
I OWN A 2005 NISSAN MURANO THAT I PURCHASED NEW. A FEW DAYS AGO WHEN I GOT INTO THE CAR THE DRIVERS SEAT SEEMED TO COME LOOSE. IT WOBBLES BADLY. I TOOK THE VEHICLE TO THE LOCAL NISSAN DEALERSHIP. I WAS TOLD THAT THE SEAT BRACKET HAD BROKEN AND I WOULD NEED A NEW SEAT. THE COST OF THE NEW SEAT PLUS INSTALLATION WOULD BE APPROXIMATELY $1,000. NISSAN CUSTOMER SERVICE HAS TOLD ME THAT NISSAN HAS NO OBLIGATION TO REPAIR THE PROBLEM. THE CAR HAS 44,000 MILES. I AM THE ONLY DRIVER AND TAKE EXCEPTIONAL CARE OF THE VEHICLE. I FIND OTHER COMPLAINTS ONLINE ABOUT THIS EXACT SITUATION. NISSAN IS AWARE OF THE PROBLEM. THIS IS A SERIOUS FLAW IN DESIGN. HOW CAN NISSAN DISMISS RESPONSIBILITY AND LIABILITY FOR THIS SERIOUS SAFETY ISSUE? IF THE SEAT BRACKET FAILS FOR NO APPARENT REASON WHAT MIGHT HAPPEN IN AN ACCIDENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285107September 24, 2009
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE DRIVER SEAT ASSEMBLY FAILED WHILE DRIVING APPROXIMATELY 60 MPH. THE MANUFACTURER TOOK A REPORT NUMBER 566097; HOWEVER, THEY WILL NOT ASSIST WITH THE REPAIR. THE DEALERS ESTIMATED COST TO REPAIR THE SEAT ASSEMBLY WAS $1,000.00. THE VEHICLE WILL BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,005 AND THE CURRENT MILEAGE WAS 60,000. UPDATED 10/26/09. *LJ UPDATED 10/26/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284988September 23, 2009
VISIBILITY
DRIVER'S SUNVISOR IN 2005 NISSAN MURANO RANDOMLY FALLS DOWN WHILE VEHICLE IS BEING DRIVEN. SERIOUS MANUFACTURING OR INSTALLATION DEFECT. SINCE WARRANTY IS UP DEALER WOULD NOT REPLACE FOR FREE. QUOTED $370.00 FOR LABOR + COST OF PART. WAS FINALLY ABLE TO PERSUADE DEALER TO REPLACE PART 3 YEARS LATER. (TODAY AS A MATTER OF FACT). HAD TO THREATEN TO GET LOCAL NEWS INVOLVED. OTHERS ON MESSAGE BOARDS HAVE HAD SIMILAR PROBLEMS. PLEASE LOOK INTO THIS MAJOR DEFECT AS MANY LIVES COULD BE IN JEOPARDY. I ALMOST WAS IN 2 SERIOUS ACCIDENTS BECAUSE OF THE VISOR JUST RANDOMLY FALLING WHILE DRIVING. THANK GOODNESS FOR BRAKES BECAUSE I AND MY KIDS COULD HAVE BEEN ANOTHER TRAFFIC FATALITY STATISTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285016September 23, 2009
LATCHES/LOCKS/LINKAGES
2005 NISSAN MURANO SL DOOR LOCK/UNLOCK SOLENOIDS BECOME WEAK AND WILL NOT LOCK AND UNLOCK THE DOORS. THE SOLENOIDS ARE PART OF THE DOOR LOCK ASSEMBLY. WHEN THE LOCK SOLENOIDS FAIL, THE DRIVER CANNOT LOCK THE DOORS FROM THE DRIVERS SEAT THUS INTRODUCING THE POSSIBILITY OF "CAR JACKING" OR ASSAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284451September 17, 2009
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
ON SEPTEMBER 17, MY DRIVER'S DOOR WOULD NOT OPEN WITH THE KEYLESS ENTRY OR WITH THE ACTUAL KEY. I CALLED NISSAN OF QUEENS TO STATE AGAIN THAT SOMETHING FRAUDULENT WAS DONE TO MY CAR SINCE MY INITIAL VISIT ON SEPTEMBER 4. THEY ADVISED ME TO COME IN TO "CHECK" THE PROBLEM. HOWEVER, PAST EXPERIENCE LEADS ME TO BELIEVE IT WILL BE TO "FIX" THE DOOR, CHARGE ME SOME RIDICULOUS AMOUNT, AND THEN CREATE ANOTHER MALFUNCTION. THIS NEW MALFUNCTION WILL HAVE ME COMING BACK THE NEXT WEEK FOR A REPEAT OF THIS FRAUDULENT SERVICE. MY CAR IS BREAKING DOWN BEFORE MY EYES AND I CANNOT UNDERSTAND WHY NISSAN WOULD LET THIS HAPPEN TO A LOYAL CUSTOMER. AS YOU KNOW TAMPERING WITH MY CAR DOOR CAN BE HARMFUL TO MY PERSON IN THE FOLLOWING WAYS: 1.HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2.THERE IS A SECURITY PROBLEM WITH NISSAN LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. 3.IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284096September 16, 2009
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. ON SEPTEMBER 14, 2009 WHILE DRIVING 45 MPH, THE DRIVER SEAT LOWERED. HE NOTICED THAT THE LIFTER ASSEMBLY FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THE MANUFACTURER WILL BE NOTIFIED. THE CURRENT AND THE FAILURE MILEAGES WERE 42,000. UPDATED 11/12/09 *CN THE BRACKET LOCATED ON THE REAR DRIVER SEAT WAS BROKEN AT THE CONNECTION POINT WHICH REQUIRED WELDING. UPDATED 11/16/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284226September 16, 2009
SEATS
THE DRIVERS SEAT LEANS COMPLETELY TO LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283993September 15, 2009
SEATS
NISSAN MURANO 2005 DRIVER SEAT SUPPORT BRACKET BROKE. THE SEAT STARTED TO SHOW SOME MOVEMENT DURING TURNS AND STOPS WHILE CAR WAS UNDER WARRANTY BUT DIALER REFUSED TO CHANGE ANYTHING CLAIMING THAT IT IS A NORMAL MOVEMENT. NOW THIS BRACKET FINALLY BROKE. AFTER LOOKING AT THE BRACKET DESIGN IT IS OBVIOUS THAT 1/8" THK BENT BRACKET WITH A CUT-OUT WHERE ONLY A TOTAL OF 3/4" OF WIDTH IS LEFT WOULD NOT BE ENOUGH TO SUPPORT THE SEAT FOR TOO LONG. METAL FATIGUES AND BRAKES. IT DID HAPPENED TO MY CAR ON 9/15/09 ON THE COUNTRY ROAD DURING THE RIGHT TURN. I WAS FORTUNATE ENOUGH TO BE ABLE TO "CLAMP" ON MY STEERING WHEEL TO AVOID LOOSING CONTROL OF THE VEHICLE DUE TO SEAT FALLING BACK. I CAN ONLY IMAGINE WHAT WOULD HAPPEN TO THIS SEAT DURING THE CAR WRECK. NISSAN REFUSES TO REPLACE THE BROKEN PART AT THEIR EXPENSE ALTHOUGH IT IS CLEAR THAT THE PART THAT BRACKETS IS NOT A WEAR ITEM IT SHOULD PROVIDE THE SUFFICIENT SUPPORT THROUGHOUT THE LIFE OF A VEHICLE WITHOUT COMPROMISING THE PASSENGER SAFETY. SOMEBODY NEEDS TO GET INVOLVED AND MAKE NISSAN TO TAKE CARE OF THIS PROBLEM BEFORE PEOPLE WILL GET HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283618September 11, 2009
STRUCTURE, VISIBILITY
THE SPRING FAILS IN THE SUN VISOR OF THE 2005 NISSAN MURANO, CAUSING IT TO FALL SUDDENLY DOWNWARD, SUDDENLY OBSCURING THE DRIVER'S VIEW. NISSAN REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM, AND THIS SHOULD DEFINITELY BE A RECALL. NISSAN FORUMS INDICATE THAT THIS HAS BEEN A PROBLEM FOR SOME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284288September 11, 2009
SEATS
LETTER FROM SENATOR SPECTER ON BEHALF ON CONSTITUENTS, RE DEFECT IN THE 2005 NISSAN MURANO. *NJ THE DRIVERS SIDE SEAT FRAME/TRACK IS CURRENTLY BROKEN. THE CONSUMER STATED IT CAUSED THE SEAT TO TILT TOWARD THE DOOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283687September 11, 2009
SEATS
DRIVER SEAT IN NISSAN MURANO FAILS SUDDENLY WHILE DRIVING - BRACKET IN SEAT BECOMES UNWELDED. ALMOST CAUSED A CRASH WHEN IT FAILED. NISSAN IS AWARE OF THIS DEFECT AND REFUSES TO RECALL. DEFINITE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283318September 8, 2009
SEATS
TL*THE CONTACT A 2005 NISSAN MURANO. WHEN ENTERING THE VEHICLE HE NOTICED THAT THE DRIVERS SEAT FELL BACKWARDS INTO THE REAR SEAT. THE CONTACT THEN PROCEEDED TO PULL THE SEAT UP BUT IT WOULD NOT STAY IN PLACE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO CONFIRMED THAT THE SEAT WAS BROKEN. THE ESTIMATED REPAIR COST WAS 1,000. NO REPAIRS HAVE BEEN MADE AND THE MANUFACTURER WILL BE NOTIFIED. THE CONTACT IS AWARE OF THE SAFETY RISK SINCE THE DRIVER AND PASSENGER SEAT COULD FALL BACKWARDS WITHOUT WARNING AND POSSIBLY CAUSE A CRASH. THE FAILURE MILEAGE WAS 61,007 AND THE CURRENT MILEAGE WAS 61,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282907September 4, 2009
ENGINE AND ENGINE COOLING:ENGINE
MY 2005 NISSAN MURANO HAS AN ENGINE THAT "PINGS" EVEN WHEN USING 91 OCTANE FUEL. THIS CAN LEAD TO ENGINE WEAR AND DAMAGE. NISSAN IS AWARE OF THE PROBLEM, BUT AT THIS TIME, THEY ARE CHOOSING NOT TO CORRECT IT IN ANY OF THE MURANO VEHICLES THAT HAVE THIS PROBLEM. THE PROBLEM IS A CONSTANT "PING" UPON ACCELERATION, MOST NOTICEABLE BETWEEN 10 AND 30 MILES PER HOUR, OR AT HIGHER SPEEDS WHEN ATTEMPTING TO QUICKLY INCREASE SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282909September 4, 2009
VISIBILITY
MY 2005 NISSAN MURANO'S DRIVER SIDE VISOR WILL NOT STAY IN THE UP POSITION. THIS CAUSES PROBLEMS WITH VISIBILITY WHILE DRIVING AND IS A SAFETY HAZARD. THE COST TO REPLACE IS VERY HIGH FOR SUCH A SMALL PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282745September 3, 2009
SEATS
NISSAN MURANO 2005 : DRIVERS POWER SEAT. THE DRIVE GEAR (MADE OF PLASTIC) IS STRIPPED BY THE WORM GEAR (METAL). I HAVE SPOKEN WITH MY DEALER AND NISSAN NORTH AMERICA. THEY WILL NOT ASSIST ME WITH THE $1000.00 REPAIR. IF NISSAN WOULD SUPPLY JUST THE DRIVE GEAR THIS REPAIR COULD BE MADE EASILY. THEY DO NOT HAVE THE PART. YOU MUST BUY THE ENTIRE SEAT TRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282764September 3, 2009
SEATS
THE DRIVER SEAT BROKE OFF IT,S BASE. WHILE TURNING RIGHT, I COULD ACTUALLY FEEL MY BODY LIFT. NISSAN DENIED MY CLAIM FOR REPAIR BECAUSE THE CAR WAS 3YEARS OLD. I TOOK THE CAR TO THE CLOSEST SHOP TO HAVE IT REPAIRED FOR SAFETY REASONS. THE BASE WAS ORDERED FROM CONTINENTAL NISSAN AND REPLACED AT A COST OF $972. I FILED A CLAIM WITH NISSAN CORPORATION. IT WAS DENIED ON AUG 28TH PRIMARILY BECAUSE I TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP. THERE WAS NO WAY THAT I COULD HAVE DRIVEN AN UNSAFE CAR FOR 4MONTHS UNTIL THAT DECISION WAS MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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