Nissan Murano Complaints (2005)

987 consumer complaints on file.

#10317038March 5, 2010
SEATS
1.THE EVENTS LEADING UP TO THE FAILURE: SITTING IN MY SEAT. 2. THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES: SEAT FRAME BROKE. NOW SEAT LEANS, AND ROCKS ON TURNS. IT'S VERY LOOSE. 3.WHAT WAS DONE TO CORRECT THE FAILURE: NOTHING. I'VE OPENED A CASE WITH NISSAN BUT THEY SAID IT WASN'T COVERED IN A RECALL AND I'M OUT OF WARRANTY. I'VE RESEARCHED THIS ON THE WEB AND IT APPEARS THAT THIS IS A VERY COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315671March 2, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. OCCASIONALLY WHEN THE CONTACT DROVE THE VEHICLE THE DRIVER SIDE SUN VISOR WOULD FALL OUT OF POSITION BLOCKING THE VIEW OF THE DRIVER. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 72000. UPDATED 04/13/10. *LJ UPDATED 09/21/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314957February 28, 2010
VISIBILITY
DRIVER SIDE SUN VISOR DROPS DOWN WITH OUT WARNING. JUST HANGS THERE, I HAVE TO KEEP MY HAND ON IT TO KEEP IT FROM DROPPING DOWN AND BLOCKING BY VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313434February 23, 2010
LATCHES/LOCKS/LINKAGES
OUR DRIVER AND LEFT REAR PASSENGER DOOR ACTUATOR RANDOMLY DOES NOT WORK. IT WILL NOT UNLOCK WITH THE INTELLIGENT KEY, NOR THE KEY FOB, NOR IF WE PUSH THE UNLOCK BUTTON - WE HAVE TO MANUALLY UNLOCK IT AT TIMES. WE BELIEVE THIS TO BE A SAFETY ISSUE AND ARE REQUESTING A RECALL TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312788February 22, 2010
SEATS
DRIVER'S SIDE SEAT BROKE WHILE DRIVER WAS OPERATING VEHICLE. THERE WAS NO TRAUMA TO THE VEHICLE, IT HAS NEVER BEEN IN AN ACCIDENT. ONE MOMENT IT WAS FINE, THE NEXT I HEARD A POP AND THEN A CRACKING SOUND. THE BACK OF THE SEAT LISTED HEAVILY ON THE LEFT SIDE, THE BOTTOM WAS NO LONGER SECURED. IT MADE STEERING THE CAR VERY DIFFICULT AND VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10312509February 21, 2010
VISIBILITY
THE DRIVER SIDE VISOR OF MY NISSAN MURANO KEEPS FALLING DOWN WHILE WE'RE DRIVING. IT BLOCKS THE VIEW SUDDENLY AND IS A MAJOR SAFETY DANGER. NISSAN IS REFUSING TO SUPPORT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312369February 20, 2010
AIR BAGS, AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, SEAT BELTS
SRS RESTRAINT SYSTEM INDICATOR CAME ON IN 4TH QUARTER 2009 AND WAS REFERRED TO FITZGERALD AUTO IN CHAMBERSBURG PA. NO RESOLUTION WAS DETERMINED AND DEALER RESET FAULT INDICATOR . RECENT 1ST QUARTER 2010: INDICATOR CAME ON AGAIN AND HAVE SET ANOTHER APPOINTMENT WITH SAME NISSAN DEALER . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308937February 12, 2010
LATCHES/LOCKS/LINKAGES
2005 NISSAN MURANO - MECHANISMS CONTROLLING THE DOORS DO NOT FUNCTION PROPERLY. I CANNOT EVEN OPEN THE DOOR MANUALLY, IT DOES NOT WORK. THE TRUNK IS ALSO BROKEN, I CANNOT OPEN THIS EITHER. THIS IS DEFINITELY A SAFETY ISSUE. IF I HAVE A FLAT TIRE, I CANNOT GET TO THE SPARE TIRE BECAUSE I CANNOT OPEN THE TRUNK. MY BROTHER HAS THE SAME CAR AND MODEL/YEAR, HIS CAR LOCKS HAS THE SAME PROBLEM. MY COWORKER HAS A 2004 AND HER LOCKS DOES NOT WORK EITHER. I WAS INFORMED BY MY MECHANIC THAT NISSAN KNOWS ABOUT THIS BUT WILL NOT ADDRESS THE ISSUE. OFTEN TIMES, THE DOOR FAILURES HAPPEN AFTER THE WARRANTY EXPIRES; THEREFORE THE OWNERS HAVE TO PAY OUT OF POCKET FOR THE EXPENSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308108February 9, 2010
SEATS
THE DRIVER SEAT OF MY 2005 NISSAN MURANO IS NOT WELL FIXED....ITS LOOSE ON THE LEFT SIDE. IF I HAVE A MAJOR ACCIDENT THE SEAT CAN COME OFF. I THINK THIS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307408February 8, 2010
LATCHES/LOCKS/LINKAGES
THE 2005 NISSAN MURANO WE OWN WAS PURCHASED USED. SINCE WE HAVE HAD IT (ALMOST A YEAR) THERE HAVE BEEN ELECTRICAL PROBLEMS THAT HAVE MAINLY AFFECTED THE DOOR LOCKS. IT HAS COME TO OUR ATTENTION THAT THESE PROBLEMS HAVE AFFECTED MANY OTHER NISSAN MURANO OWNERS. BECAUSE OF THIS ISSUE, WE CANNOT USE THE UNLOCK THE DOORS USING THE REMOTE AND FURTHER, THE DOORS DO NOT UNLOCK USING THE UNLOCK SWITCH INSIDE THE VEHICLE. ONE OF THE MAIN SAFETY CONCERNS IS THAT OF LATE I HAVE NOT BEEN ABLE TO OPEN THE DRIVER DOOR ON A REGULAR BASIS BECAUSE THE LOCK HAS MALFUNCTIONED AND HAVE HAD TO EXIT THE VEHICLE FROM OTHER DOORS. I HAVE FIBROMYALGIA AND THE EXTRA EXERTION TO TRY TO LEAVE THE CAR IS BOTH UNWANTED AND PAINFUL. IN CASE OF AN ACCIDENT OR SOME OTHER EVENT WHERE THE DRIVER'S DOOR WOULD BE THE ONLY CHOICE OF ESCAPE IT IS EXTREMELY POSSIBLE THAT I WOULD BE LOCKED IN THE CAR AND UNABLE TO GET OUT BECAUSE OF THE LOCKS. THE DEALERSHIP HAS CONTINUALLY REFUSED TO ACCEPT RESPONSIBILITY FOR THE ELECTRICAL PROBLEM EVEN THOUGH THEY ACKNOWLEDGE THAT IT OCCURS IN MANY OF THE MURANO MODEL CARS AND WANT TO CHARGE WELL OVER $1000 TO FIX THE DOOR LOCKS. WE ARE STILL TRYING TO FIND A MORE AFFORDABLE AND REASONABLE SOLUTION TO THE PROBLEM BUT HAVE BEEN UNSUCCESSFUL THUS FAR. I AM OFTEN UNWILLING TO DRIVE THE CAR OUT OF FEAR FOR MY SAFETY AND WILL SOMETIMES DRIVE MY HUSBAND'S CAR INSTEAD, INCONVENIENCING HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307491February 8, 2010
SEATS
WHILE DRIVING MY 2005 NISSAN MURANO SE, THE DRIVERSIDE SEAT BROKE ON THE LEFT REAR SIDE OF THE SEAT CAUSING THE ME THE DRIVER TO SIT IN AN AWKWARD POSITION. THIS REPAIR IS SAID TO HAVE COST $750.00. I FEEL THIS IS SOMETHING THAT SHOULD BE ADDRESSED DUE TO IT HAPPENING WHILE I WAS DRIVING AND ALMOST CAUSED ME TO STEER INTO ONCOMING TRAFFIC. FOR NISSAN NOT TO CONSIDER THIS A RECALL IS MIND BOGGLING, THIS COULD HONESTLY CAUSE A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307501February 8, 2010
SEATS
MY 2005 NISSAN MURANO SL AWD BROKE THE DRIVER'S SEAT SUPPORT BRACKET WHILE DRIVING ON A CLEAR, DRY PAVED ROAD IN JANUARY 2010. THE DRIVER'S SEAT ROCKED FORWARD AND BACKWARD SLIGHTLY AFTER I HEARD A SNAP. THE NEXT DAY I CHECKED OUT THE DRIVER'S SEAT WHILE NO ONE WAS SITTING IN IT AND NOTICED THAT THE SEAT NOW ROCKS SIGNIFICANTLY FORWARD AND BACK AND A METAL BRACKET UNDER THE SEAT HAD BROKEN. I CALLED MY LOCAL NISSAN DEALERSHIP WHO GOT ME IN THE NEXT BUSINESS DAY. THE DEALERSHIP QUOTED ME $450 TO MAKE THE REPAIR SAYING THEY HAD TO REPLACE ONE OF THE TWO DRIVER'S SEAT LIFT ASSEMBLIES AND THEY HAD THE PART IN STOCK. MY MURANO HAS 78K MILES ON IT AND IS BEYOND THE EXTENDED WARRANTY THAT WE HAD PURCHASED. I BOUGHT MY MURANO FROM THIS DEALERSHIP AT 50K MILES AND HAVE BROUGHT IT BACK TO THEM FOR EVERY KIND OF SERVICE AT THE PROPER SERVICE INTERVALS. BECAUSE WE HAD FOLLOWED ALL THE DEALERSHIP'S RECOMMENDATIONS IN THE PAST FOR REPAIRS AND HAD DONE ALL THE NEEDED SERVICES, AND THIS SEAT ISSUE WAS NOT SOMETHING THAT I COULD HAVE PREVENTED OR OTHERWISE BEEN HELD ACCOUNTABLE FOR CAUSING (I AM AN AVERAGE WEIGHT WOMAN), I CALLED NISSAN'S CUSTOMER SERVICE LINE AND SPOKE TO A CUSTOMER SERVICE REP. AFTER EXPLAINING THIS SAFETY ISSUE AND THE FACT THAT THIS SEAT IS TIED INTO THE AIR-BAG SYSTEM AND ASKING FOR SOME GOODWILL ON THIS SAFETY DEFECT, I WAS DENIED. I ASKED FOR JUST A PARTS GOODWILL AND WAS STILL DENIED. AFTER REVIEWING MY SERVICE STATEMENT FROM THE DEALERSHIP, THE SERVICE TECHNICIAN NOTED THAT HE REPLACED THE DRIVER'S SIDE FRONT SEAT LIFT ASSEMBLY "PER BULLETIN." I LOOKED ONLINE AND FOUND THAT NISSAN HAS A TECHNICAL SERVICE BULLETIN (REFERENCE NUMBER NTB05-043C) THAT WAS ISSUED MARCH 29, 2007 ABOUT THIS VERY ISSUE. FURTHER ONLINE INVESTIGATION NOTED THAT MANY PEOPLE HAVE APPARENTLY HAD THIS SAME ISSUE, BUT AT MUCH LOWER MILEAGE. I AM FURIOUS THAT NISSAN HAS A KNOWN SAFETY ISSUE AND REFUSED TO COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306503February 5, 2010
SEATS
DRIVER SEAT ON MY NISSAN MURANO 2005 GOT DISCONNECTED FROM THE FLOOR WHEN MAKING LEFT TURN. I WAS LIFT UP WITH THE SEAT TO THE AIR AND AS RESULT LOST CONTROL FOR ABOUT 10 SEC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302542January 27, 2010
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHEN SHE TOOK THE VEHICLE TO THE DEALER FOR ROUTINE MAINTENANCE THE DEALER NOTICED THAT THE DRIVERS SEAT BRACKET WAS BROKEN AND THAT IT WAS PREVIOUSLY WELDED. THE ESTIMATED COST TO REPAIR THE SEAT BRACKET WAS $600.00. THE FAILURE AND THE CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302311January 26, 2010
VISIBILITY
DRIVER'S SIDE SUN VISOR DOES NOT STAY UP. SUCH A SAFETY ISSUE. NISSAN DEALERSHIP HAS QUOTED $350 FOR REPLACEMENT OF ONE VISOR. THE PASSENGER VISOR HAS STARTED CLICKING WHEN MOVED SO I'M CONCERNED THAT THIS ONE IS GETTING READY TO START FLOPPING DOWN TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302114January 24, 2010
LATCHES/LOCKS/LINKAGES
I HAVE A NISSAN MURANO 2005. THREE OF MY DOORS HAVE BEEN DIAGNOSED BY A NISSAN SERVICE CENTER TO HAVE BROKEN ACTUATORS. THESE DOORS DON'T LOCK BY ANY MEANS OTHER THEN MANUALLY PUSHING THE LOCK TO THE CLOSE POSITION. I HAVE OPENED A "FILE" WITH NISSAN BUT THEY HAVE STATED THEY WILL NOT PROVIDE ANY ASSISTANCE. I FIND THIS TO BE A SAFETY HAZARD. I CAN UNDERSTAND ONE GOING BAD BUT THREE MEANS THERE IS A DEEPER ISSUE. PLEASE LET ME KNOW WHAT ELSE I CAN DO? THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299843January 15, 2010
VISIBILITY
PASSENGER INTERIOR SUN VISOR KEEPS FALLING, IT IS VERY DANGEROUS WHILE DRIVING. I WENT TO THE DEALER AND TOLD ME TO BUY ONE, BUT I SEE ON THE INTERNET THAT IT IS A COMMON PROBLEM WITH THE MURANO. IT COST $300 TO REPLACE THE VISOR. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299595January 13, 2010
SEATS
DRIVING AT A SPEED OF APPROXIMATELY 15 MPH AND BEGINNING TO ENTER A RIGHT HAND TURN WHEN THE DRIVER'S SEAT GAVE WAY AND SLUMPED TO THE REAR AND SHIFTED TO THE LEFT. I IMMEDIATELY PULLED OVER TO INVESTIGATE WHAT HAD JUST HAPPENED. THE BACK LEFT MOUNTING BRACKET OF THE DRIVER'S SEAT BROKE IN HALF AND NOW THE SEAT ROCKS AND SHIFTS TO THE BACK LEFT. I TOOK THE VEHICLE TO THE NISSAN DEALERSHIP ONLY TO BE TOLD THAT THEY SEE THIS PROBLEM ALOT. TO REPAIR THE SEAT WILL COST JUST OVER $1,000. NISSAN RECOGNIZES THAT THE BRACKET BREAKS AND IS DEFECTIVE. HOWEVER, NISSAN HAS NOT ISSUED A RECALL TO RESOLVE THIS SAFETY ISSUE. THE SEAT HAS ENOUGH ROCK AND PLAY IN IT THAT IN THE EVENT OF A CRASH, THE BROKEN SEAT CAN ACT AS A CATALYST TO EJECT THE DRIVER FROM THE DRIVER'S SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299597January 13, 2010
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS, UNEXPECTEDLY, THE FRONT DRIVER SIDE SEAT BRACKET BROKE. THE DRIVER SEAT COLLAPSED ON THE LEFT SIDE. THE UNSECURED SEAT BEGAN TO EXHIBIT A ROCKING MOVEMENT. THE DRIVER WAS ABLE TO PULL OVER TO A NEARBY PARKING LOT; HOWEVER, THE CONTACT WAS ABLE TO RESUME DRIVING WITH EXTREME CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE DRIVER SEAT BRACKET ASSEMBLY. THE PART WAS ORDERED WITH AN ESTIMATED REPAIR COST OF $1,000. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 54,300. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299080January 12, 2010
SEATS
CURRENTLY OWN A 2005 NISSAN MURANO AND NOTICED LAST NIGHT THAT THE DRIVERS SEAT SHIFTED TO THE LEFT. THIS MORNING WHILE DRIVING THE CAR TO WORK, THE LEFT SIDE OF THE DRIVERS SEAT SNAPPED AND THE SEAT LEANED DOWN TO THE LEFT. I HAVE READ A NUMBER OF COMPLAINTS ON EDMUNDS.COM, THIS IS AN EXTREMELY COMMON SAFETY ISSUE AND NISSAN HAS NOT ADDRESSED THIS AS A DESIGN PROBLEM. IS THERE A RECALL FOR THIS ISSUE BEING ADDRESSED?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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