Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10281756August 25, 2009
WHEELS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
DAMP PATCHES APPEARED ON THE ORIGINAL ALU RIM 20'. IT HAPPENED APP. 3 MONTHS AFTER USING MY NEW CAR. I HAVE REPORTED THIS FACT TO SERVICE DURING MAINTENANCE, BUT I WAS BRUSHED OFF (IT WAS MY FILLING). ADDITIONALLY THE MIDDLE HOLES HAVE SHARP MARKS AFTER ROTATING AND BALANCE IN DEALER SERVICE. I WANT TO HIGHLIGHT THAT ALL WORKS WITH WHEELS AND TIRES HAVE BEEN DISCOVERED IN SERVICE. I HAVE REPORTED THIS FACT TOO, BUT WITHOUT EFFECT. BECAUSE ORIGINAL SURFACE OR ALU RIMS WAS SO EASY CHANGED COLOR (PERMANENTLY) I ASSUME THAT QUALITY OF MATERIALS USED TO PRODUCE THIS PART OF RIMS ARE VERY POOR AND IN EFFECT IT CAN BE REASON SOME INCIDENTS CONNECTED WITH BROKEN RIMS. OF COURSE MY CAR IS STILL IN WARRANTY AND I HOPE THAT NISSAN WILL AGREE TO CHANGE BROKEN RIMS IN MY CAR ASAP TO AVOID ANY DISASTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276160July 8, 2009
AIR BAGS
I PURCHASED A NEW 2009 NISSAN MURANO IN JANUARY OF 2009. AFTER 5 MONTHS OF USE AND 7000 MILES THE VEHICLE'S AIRBAG LIGHT CAME ON. THE VEHICLE WAS SENT TO THE SERVICE DEPARTMENT AND NO PROBLEM COULD NOT BE LOCATED AND THE LIGHT WAS RESET. ABOUT TWO WEEKS LATER THE LIGHT CAME ON AGAIN AND AN ADDITIONAL PASSENGER SIDE AIRBAG LIGHT CAME ON. WE RETURNED THE VEHICLE TO THE DEALERSHIP FOR SERVICE AND WE TOLD THE PART WAS ON A NATIONAL BACK ORDER AND IT COULD TAKE SEVERAL DAYS TO 6 MONTHS FOR THE PART TO COME IN. EVEN IF THIS WAS THE PART THAT NEEDED TO BE REPLACED. THE DEALERSHIP THINKS THIS WILL TAKE CARE OF THE PROBLEM BUT CANNOT GUARANTEE IT WILL WORK. THE NATURE OF THIS MALFUNCTION AND THE UNAVAILABILITY OF PARTS FOR REPAIR MIGHT CAUSE PROBLEMS FOR OTHER CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273938June 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON INCLINE, VEHICLE ROLLS BACKWARDS WHILE IN FORWARD AUTOMATIC TRANSMISSION GEAR IF YOU DON'T HAVE FOOT ON BRAKE. NISSAN SERVICE SAYS IT IS THE NEW TRANSMISSION THAT ALLOWS THIS TO HAPPEN. THIS WILL CAUSE ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269020May 18, 2009
FUEL SYSTEM, OTHER
I TOO AM RUNNING INTO THAT BEING AN ISSUE. NOT EVERY TIME I PUT GAS IN, BUT IN SOME CASES AFTER PUTTING FUEL IN, THE SERVICE ENGINE SOON LIGHT COMES ON AND STAYS ON UNTIL YOU CLICK THE GAS CAP A FEW TIMES, THEN IT MAKES THE SEAL AND YOUR GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268998May 17, 2009
ELECTRICAL SYSTEM
SERVICE ENGINE SOON LIGHT GOES ON AND OFF DEPENDING ON WHETHER OR NOT I'VE FILLED THE CAR WITH GAS OR OPENED/CLOSED THE LIFT GATE. I'VE TAKEN IT IN TO NISSAN AND THEY CAN RESET IT BUT THAT'S ABOUT IT. IT EVENTUALLY GOES OUT AGAIN. I WAS TOLD TO TAKE THE FUEL CAP OFF AND THEN PLACE IT BACK ON AND THEN IF THAT DIDN'T MAKE IT GO OUT THEN OPEN AND CLOSE THE LIFT GATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268999May 17, 2009
SERVICE BRAKES, HYDRAULIC
THE VEHICLE ROLLS BACKWARDS WHEN ON AN INCLINE LARGE OR SMALL. I HAVE TO PRESS THE GAS AND THE BRAKE AS IF I'M DRIVING A MANUAL IN ORDER TO KEEP FROM ROLLING BACKWARDS. I HAD OTHER SUVS AND NEVER EVEN HAD TO PUT MY FOOT ON THE BRAKE, THE VEHICLE WOULDN'T MOVE. I'VE TAKEN IT IN TO THE DEALER TWICE AND WAS TOLD THIS WAS NORMAL FOR VEHICLES WITH CVT. MY HUSBAND ASKED WHY HIS MAXIMA DIDN'T DO THE SAME THING SINCE IT IS CVT AND THEY DIDN'T KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268162May 7, 2009
FUEL SYSTEM, GASOLINE
SERVICE ENGINE SOON LIGHT CONTINUES TO COME ON AFTER PURCHASING FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267647May 4, 2009
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2009 NISSAN MURANO S . IT COMES WITH PUSH BUTTON "START/STOP" ENGINE (NOT TO BE CONFUSED WITH THE "INTELLIGENT SYSTEM". TO START THE ENGINE, YOU MUST HAVE YOUR FOOT ON THE BRAKE, PUT THE KEY FOB IN THE SLOT, AND PUSH THE START/STOP BUTTON..... THE DANGER IS WHEN YOU PARK THE CAR IN YOUR GARAGE...AND FORGET TO PUSH THE START/STOP BUTTON TO TURN THE ENGINE OFF... BECAUSE THIS TECHNOLOGY IS NEW, THE INSTINCT IS TO PULL THE KEY FOB OUT AND GET OUT OF THE CAR... THE ENGINE REMAINS ON AND IT IS QUIET ENOUGH THAT YOU DO NOT NOTICE THE ENGINE RUNNING... THE DANGER IS THAT CARBON MONOXIDE CAN FILL UP YOUR GARAGE AND HOUSE AND KILL THE INHABITANTS... I CONTACTED NISSAN VIA EMAIL. THEY HAD A TECH. REVIEW MY COMPLAINT AND RESPONDED AS FOLLOWS "DON'T FORGET TO PUSH THE BUTTON TO TURN THE ENGINE OFF"... OBVIOUSLY THEY DO NOT GET THE DANGER... I HOPE YOU DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263748March 31, 2009
EQUIPMENT, ELECTRICAL SYSTEM
I RECENTLY HAD THE OPPORTUNITY TO DRIVE A 2009 NISSAN MURANO EQUIPPED WITH THEIR "SMART KEY". SIMILARLY, I ALSO DROVE A 2007 LEXUS GS WITH A "SMART KEY". I HAVE FOUND THAT BOTH VEHICLES CAN BE SHUT OFF AND EXITED WITH WHILE IT IS INADVERTENTLY LEFT IN THE "PARK" TRANSMISSION POSITION. ALTHOUGH A BARELY AUDIBLE CHIME RINGS, A DRIVER CAN EXIT THE VEHICLE AND IF THE VEHICLE IS ON AN INCLINE, IT CAN ROLL FREELY!! I AM ASTOUNDED THAT THERE ARE NO "NEUTRAL SAFETY" CONTROLS ON THESE NEW VEHICLES. STANDARD KEY IGNITIONS PREVENT THE DRIVER FROM RELEASING THE KEY IN ANY POSITION EXCEPT "PARK" ... NOT SO WITH THESE NEW "SMART KEY" CARS! I FORESEE MANY ACCIDENTS OCCURRING UNLESS SOME CORRECTION IS MADE IN THIS "OPTION". I DON'T UNDERSTAND HOW A GOVERNMENT VEHICLE SAFETY CHECK WOULD OVERLOOK THIS FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251510December 11, 2008
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH AT NIGHT, ON NORMAL ROAD CONDITIONS, THE EXTERIOR HEADLIGHTS SHUT OFF WITHOUT WARNING. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE HEADLIGHTS RE-ACTIVATED. THE FAILURE RECURRED THREE TIMES, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE WIPER WASHER AND DIMMER SWITCH WERE REPLACED UNDER THE FACTORY SERVICE WARRANTY. THE FAILURE MILEAGE WAS 609 AND CURRENT MILEAGE WAS 1,350. UPDATED 1/5/09 *CN UPDATED 01/09/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236936August 4, 2008
ELECTRICAL SYSTEM
THE START/STOP IGNITION BUTTON ON MY VEHICLE IF ACCIDENTALLY DEPRESSED WHILE THE VEHICLE IS IN MOTION COMPLETELY SHUTS DOWN THE ENGINE AND ALL POWER EQUIPMENT. AT FIRST I DID NOT REALIZE I ACCIDENTALLY DEPRESSED THE BUTTON WHILE DRIVING, I TESTED IT SEVERAL TIMES UNDER DIFFERENT CIRCUMSTANCES AND IT SHUT THE VEHICLE DOWN EVERY TIME. UNDER ALL DRIVING CONDITIONS BUT ESPECIALLY HIGHWAY SPEEDS THIS MANUFACTURER DEFECT WOULD CERTAINLY CAUSE AN ACCIDENT RESULTING IN SERIOUS INJURY OR DEATH. I HAVE CONTACTED THE DEALERSHIP WHERE THE VEHICLE WAS LEASED ON JULY 15TH WITH NO RESPONSE, I HAVE ALSO CALLED NISSAN CONSUMER AFFAIRS ALSO WITH NO RESPONSE AND I HAVE WRITTEN A LETTER OF COMPLAINT TO NISSAN CONSUMER AFFAIRS WITH A CERTIFIED COPY TO THE CENTER FOR AUTO SAFETY IN WASHINGTON, DC. IN THE OWNERS MANUAL FOR MY VEHICLE THERE IS A PRINTED WARNING NOT TO DEPRESS THE START/STOP IGNITION BUTTON WHILE THE VEHICLE IS IN MOTION AS IT COULD CAUSE AN ACCIDENT RESULTING IN SERIOUS INJURY. THIS INDICATES TO ME THAT NISSAN IS AWARE OF THE PROBLEM BUT HAS DONE NOTHING TO FIX IT AND IN MY CASE NEVER EXPLAINED THAT THIS COULD HAPPEN. IN SPEAKING TO THE SALES MANAGER AT THE DEALERSHIP HE ADMITTED HE DID NOT KNOW THAT THIS WOULD HAPPEN WHILE THE VEHICLE WAS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229770June 3, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2009 NISSAN MURANO. WHEN THE CONTACT IS WITHIN 3 FEET OF THE VEHICLE, THE DRIVER'S SIDE DOOR UNLOCKS. WHEN SHE TOUCHES THE HANDLE, THE PASSENGER SIDE DOOR UNLOCKS. SHE CALLED THE DEALER, SERVICE MANAGER, AND OWNER OF THE SALES LOT, AND THEY ALL STATED THAT NOTHING COULD BE DONE. SHE THEN CALLED NISSAN OF NORTH AMERICA AND THEY STATED THAT THEY HAD NO INFORMATION RELATED TO THE FAILURE, AND NOTHING COULD BE DONE TO REMEDY THE ISSUE. THE MANUFACTURER STATED THAT THERE ARE TECHNICIANS WHO HANDLE SERVICE ISSUES OF THAT NATURE, BUT THEY WOULD NOT PROVIDE THE NUMBER. THE FAILURE AND CURRENT MILEAGES WERE 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228600May 21, 2008
STRUCTURE:BODY:ROOF AND PILLARS
THE SUNROOF IN MY 2009 NISSAN MURANO LE STOPPED WORKING (WOULDN'T OPEN) JUST 3 WEEKS AFTER TAKING DELIVERY. NEITHER THE DEALER OR NISSAN CUSTOMER CARE COULD TELL WHEN A REPLACEMENT PART WILL BECOME AVAILABLE. IT IS IN BACK ORDER AND FOR THE PAST 2.5 WEEKS THE STATUS OF THE INFORMATION IS THE SAME I.E. NO PROJECTED DATE OF GETTING THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223888April 1, 2008
AIR BAGS
2009 NISSAN MURANO CONCERNS WITH SIDE AIRBAGS. CONSUMER STATES THAT THEY ARE TRYING TO FIGURE OUT IF THEIR VEHICLE IS INCLUDED IN THE SIDE AIRBAG RECALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219065February 25, 2008
TIRES, STEERING
TL*THE CONTACT OWNS A 2009 NISSAN MURANO. IMMEDIATELY AFTER PURCHASING THE VEHICLE, THE CONTACT NOTICED THAT IT VIBRATED WHILE DRIVING 40-50 MPH. THE DEALER CHANGED THE TIRES THREE TIMES, BUT THE FAILURE CONTINUES. THE FAILURE MILEAGE WAS 30 AND CURRENT MILEAGE WAS 250. UPDATED 03/18/08. *LJ THE CONSUMER STATED ALL 4 TIRES HAD THE TIRE PRESSURE OF 41PSI IN EACH OF TIRES AND WERE REDUCED TO 36PSI AND NO LONGER VIBRATES. UPDATED 03/18/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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