Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10441563December 28, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ABS MODULE FAILURE. NEEDS REPLACEMENT. IN CASE OF EMERGENCY, ABS,VDC AND STABILITY CONTROL ARE NOT GOING TO CONTROL THE VEHICLE. ALSO THE TIRES LIGHTS WARNING AND THE BRAKES ARE ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440613December 20, 2011
ELECTRICAL SYSTEM
10 MINUTES AFTER VEHICLE WAS PARKED, WITH DOORS LOCKED AND WINDOWS ROLLED UP, MY WIFE WAS ALERTED BY A PASSERBY THAT HER CAR WAS ON FIRE. FIRE STARTED IN THE FORWARD PASSENGER COMPARTMENT AND SPREAD THRU THE PASSENGER COMPARTMENT VERY RAPIDLY. VEHICLE WAS A TOTAL LOSS. VEHICLE HAD NO AFTERMARKET WORK AND HAD NOT BEEN INVOLVED IN ANY ACCIDENTS. ALL SERVICE WORK WAS PERFORMED BY A CERTIFIED NISSAN DEALER ON SCHEDULE.PROGRESSIVE INSURANCE INVESTIGATED AND FOUND OWNER NOT TO BE AT FAULT (CLAIM #[XXX] WAS PAID). I HAVE REQUESTED NISSANS INTERNAL INVESTIGATION ROOT CAUSE ANALYSIS REPORT TO DETERMINE CAUSE OF FIRE, BUT THEY WILL NOT RELEASE THE INFORMATION TO ME. I FEEL THEY HAVE SOMETHING TO HIDE . NISSAN POC[XXX] SHE WOULD NOT PASS ME UP THE CHAIN AT NISSAN SO THAT I COULD SPEAK TO SOMEONE OTHER THAN HER. CONCERN IS THERE MAYBE OTHER INCIDENCES OF NISSAN MURANO FIRES THAT ARE NOT BEING REPORTED. I WAS LUCKY THAT THE FIRE OCCURRED OUTSIDE THE HOME AND NOT IN THE GARAGE AT MY HOUSE WHERE IT IS ALWAYS PARKED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10439756December 13, 2011
ELECTRICAL SYSTEM
ALTERNATOR WENT OUT AND SENT VEHICLE INTO "FAIL SAFE" MODE AND STOPPED THE VEHICLE. MY WIFE WAS COMING ON FROM WORK AND IT PUT HER IN THE MIDDLE OF A BAD NEIGHBORHOOD. THIS IS THE SAME THING WITH THE MURANO FROM THE 2005 RECALLS. IT IS STILL HAPPENING AND NISSAN IS DOING NOTHING FOR THE NEWER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429556October 12, 2011
STEERING
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE STEERING WHEEL COLUMN ADJUSTER FAILED. WHEN THE ENGINE WAS STARTED, THE CONTACT HEARD A GRINDING NOISE AND WAS UNABLE TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426614September 21, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A WHISTLING SOUND AND FELT A VIBRATION IN THE VEHICLE. THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE TRANSMISSION AND THE TRANSFER CASE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424677September 11, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
POWER DOOR LOCKS DO NOT WORK ON TWO OF THE DOORS -- DRIVER'S DOOR AND RIGHT REAR PASSENGER DOOR. ONE DOOR LOCK STOPPED WORKING LAST WEEK; THE OTHER DOOR LOCK STOPPED WORKING YESTERDAY. REAR DOOR CANNOT BE LOCKED TO KEEP OUR CHILDREN IN -- A SAFETY ISSUE -- AND IT HAS TO BE LOCKED MANUALLY. IN THE EVENT OF AN ACCIDENT, I WILL BE UNABLE TO UNLOCK THE DOOR AND ALLOW THE CHILDREN TO ESCAPE; AGAIN, A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420822August 20, 2011
STEERING
FOR THE MONTH OF AUGUST 2011, MY 2009 NISSAN MURANO HAS EXPERIENCED FOUR (4) STEERING WHEEL FAILURES THAT COULD'VE RESULTED IN SERIOUS BODILY INJURY OR DEATH. HAWKINSON NISSAN REPLACED THE SERPENTINE BELT AT LEAST TWICE IN LESS THAN A TWO-WEEK PERIOD IN AUGUST OF THIS YEAR BECAUSE IT WAS SHREDDED. ALTHOUGH THE DEALERSHIP HAD DONE MULTIPLE MULTI-POINT INSPECTIONS THIS MONTH, THEY REPORTED THAT THERE WAS NO EVIDENCE OF ANY PENDING FAILURE OF THE SERPENTINE BELT WHEN THEY DID THE INSPECTIONS. IN ADDITION, ON AUGUST 8, 2011, THE TECHNICIAN FOUND A "PASS SIDE RACK AND PINION BOOT FILLING UP WITH FLUID FROM BAD SEAL IN POWER STEERING RACK," ACCORDING TO THE INVOICE. NISSAN FOUND A LEAK IN THE POWER STEERING HIGH PRESSURE LINE. NISSAN REPAIRED THE PROBLEM BY REPLACING THE HIGH PRESSURE POWER LINE AND POWER STEERING RACK. THEY ALSO BLED THE POWER STEERING FLUID SYSTEM AND PERFORMED A FRONT END ALIGNMENT, ACCORDING TO THE INVOICE. I DO NOT THINK THE 2009 NISSAN MURANO IS SAFE TO DRIVE BECAUSE I WAS NEARLY KILLED OR BADLY INJURED MULTIPLE TIMES. THEY NEED TO RECALL THE VEHICLE SINCE THEY'VE ATTEMPTED TO CORRECT ISSUES WITH THE STEERING WHEEL ON MULTIPLE TIMES WITH NO AVAIL. I'M AFRAID OF THEM RETURNING THE VEHICLE TO ME SINCE THE MECHANICS OBVIOUSLY CANNOT FIX THE PROBLEM SINCE IT'S MOST LIKELY A DEFECT THAT'S CAUSING THE SERPENTINE BELT TO CONSTANTLY SHRED WITH NO PRIOR EVIDENCE OF PENDING FAILURE OR WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417865August 7, 2011
STEERING, EQUIPMENT
ON TUESDAY, AUGUST 2, 2011, I WAS DRIVING ON A MAJOR EXPRESSWAY. WHILE TRYING TO EXIT FROM THE EXPRESSWAY, THE STEERING WHEEL ON MY 2009 NISSAN MURANO LOCKED, MAKING IT IMPOSSIBLE FOR ME TO TURN IT. I WAS ALMOST HIT BY AN 18-WHEEL SEMI-TRAILER TRUCK. THE INCIDENT RESULTED IN BLACK SKID/TIRE MARKS ON THE SIDE OF THE ROAD BY MY CAR AND THE TRUCK THAT WAS TRYING TO AVOID FROM HITTING ME. NISSAN'S CONTRACTED TOWING SERVICE HAD TO TOW MY VEHICLE INTO NISSAN'S SHOP SINCE THE VEHICLE COULD NOT BE DRIVEN SAFELY AFTER THE INCIDENT. ON AUGUST 3, THE SERVICE ADVISOR CALLED TO SAY THAT THE PROBLEM WITH THE STEERING WHEEL HAD BEEN FIXED. HE INDICATED THAT THE STEERING WHEEL WOULD NOT TURN BECAUSE OF A FAULTY SERPENTINE BELT. HE SAID THE SERPENTINE BELT WAS REPLACED, THAT THEY HAD TEST DROVE THE VEHICLE BEFORE ITS RELEASE TO ME, AND THAT THE VEHICLE WAS NOW SAFE TO DRIVE. IT SHOULD BE NOTED THAT MY NISSAN HAD PREVIOUSLY BEEN IN NISSAN'S SHOP BARELY A WEEK BEFORE THE AUGUST 2ND INCIDENT, ON JULY 21ST, FOR OTHER DEFECT ISSUES WHICH WERE COVERED BY WARRANTY. WHEN THE CAR WAS IN THE SHOP FOR THE JULY REPAIRS, THE SERVICE REPRESENTATIVES HAD INDICATED THAT THEY HAD DONE A FULL INSPECTION OF THE VEHICLE. WHAT IS INTERESTING TO ME IS THAT DURING THE FULL INSPECTION, NISSAN DID NOT DISCOVER ANYTHING WRONG WITH THE SERPENTINE BELT THEN. IF THE BELT WERE WEARING AWAY, NISSAN SHOULD HAVE BEEN ABLE TO DISCOVER AND DISCLOSE THE WEAR AND TEAR DURING THE FULL INSPECTION IN LATE JULY. EVEN AFTER THE SERPENTINE BELT WAS REPLACED ON AUGUST 3, 2011, THE STEERING WHEEL IS STILL DIFFICULT TO STEER. I'M NOT SURE WHETHER THIS IS A MANUFACTURING/DESIGN DEFECT, BUT I THINK THIS SHOULD BE LOOKED INTO CAREFULLY SINCE THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE. IF A DRIVER IS SLOWING DOWN TO GET READY TO TURN BUT SUDDENLY CANNOT TURN BECAUSE OF A PROBLEM WITH THE STEERING WHEEL, ANOTHER VEHICLE TRAVELING BEHIND COULD EASILY HIT THE DRIVER IN FRONT. THIS COULD RESULT IN A TRAGIC ACCIDENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414595July 21, 2011
UNKNOWN OR OTHER
DRIVING ON I-79 - LIGHT OUT - MANY OTHERS ON ROAD - NO DEBRIS - TIRE BLEW OUT - SENSOR ON AND IMMEDIATE BLOWOUT - NO PRIOR PROBLEMS AND HAD NOT RUN OVER ANYTHING PRIOR. NISSAN TERRIBLY UNRESPONSIVE. HAD TO PROACTIVELY CALL THEM 10-20 TIMES. 1ST PERSON COULDN'T CONVERSE IN ENGLISH - GAVE ME FALSE INFORMATION. SUPERVISOR WAS CONSTANTLY UNAVAILABLE AND NEVER RETURNED CALLS. ULTIMATELY THEY SAID THEY DIDN'T HAVE SIMILAR REPORTS. I DON'T BELIEVE THEM. TIRE COMPANY SAID SAW THIS PROBLEM MANY TIMES - SAYS THE TIRE SENSOR CORRODED AND FELL INTO THE TIRE WHICH SPRANG THE LEAK. FOUND NO OTHER DAMAGE TO TIRE. COULD HAVE DIED ON THAT HIGHWAY. MOST PEOPLE WOULDN'T TAKE THE TIME TO WRITE THIS SO I'M DOING IT FOR THEM. SHAME ON THE COMPANY FOR DOING NOTHING TO RESEARCH IT FURTHER. WOULDN'T EVEN PAY FOR THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412108July 13, 2011
STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 70 MPH THE CONTACT NOTICED THAT THE AIR CONDITIONER FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS STATED THE FRONT BUMPER ON THE VEHICLE HAD THREE SMALL HOLES WHICH ALLOWED DEBRIS INTO THE ENGINE AND DAMAGED THE CONDENSER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410329July 3, 2011
VISIBILITY
SUNROOF EXPLODED OUT WHILE TRAVELING AT HIGHWAY SPEED (70 MPH) AT APPROXIMATELY 0930 AM. WEATHER CONDITIONS: CLEAR AND SUNNY. ROAD CONDITIONS: DRY AND SMOOTH, NO DEBRIS. NO OTHER VEHICLES TO THE FRONT OR SIDES SO IT IS IMPOSSIBLE TO BE ROAD DEBRIS DAMAGE SUCH AS ROCKS OR OTHER DEBRIS. APPEARS TO BE A PRODUCT OR DESIGN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408257June 20, 2011
FUEL SYSTEM, GASOLINE
CAN NOT FILL THE TANK WITH FUEL NO MATTER HOW SLOW YOU TRY. THE MECHANIC SAYS THE ROLL OVER SAFETY DEVICE IS THE PROBLEM WHICH REQUIRES A WHOLE NEW GAS TANK AT A COST OF OVER $1000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386524March 5, 2011
ENGINE AND ENGINE COOLING
WE OWN A 2009 NISSAN MURANO SL BOUGHT NEW AND THE HEAD GASKET CRACKED LEAKING FLUIDS AND EMITTING A STRONG SMELL OF COOLANT. WE HAVE HAD A FEW UNPLEASANT REPAIRS, NEW BRAKES AT 30,000, NEW TIRES AT 32,000 AND NOW AT ONLY 57,000 MILES CRACKED HEAD GASKETS. WE HAVE HAD ALL THE RECOMMEND SERVICES PERFORMED. HAD WE WAITED WE JUST WOULD NEED TO GET USE TO THE SMELL OF COOLANT. IT WAS COVERED UNDER THE WARRANTY. BOTH THE NISSAN DEALER AND AN INDEPENDENT SHOP CONFIRMED THE NEED TO REPLACE BOTH HEAD GASKETS. THE ENGINE NEEDS TO BE DROPPED IN ORDER TO COMPLETE THE REPAIR. WE HAVE BEEN WAITING A WEEK FOR THE COMPLETION OF THE REPAIRS. MANY REPORTS SHOW THAT THEIR MURANO JUST WAS NOT THE SAME AFTER THE HEAD GASKET ISSUE AND WE DON'T WANT TO HAVE ANOTHER FAILURE AND FIND OUT WHAT WILL HAPPEN WHEN IT OUR NISSAN TURNS 60,001....OUR CONCERN IS THE NUMBER OF MURANO'S THAT THIS KNOWN DEFECT AFFECTS. NISSAN HAS YET TO RELEASE THIS PROPRIETARY INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378261January 22, 2011
POWER TRAIN
CRACKED METAL TRANSFER CASE UNDER NORMAL WORK-COMMUTE DRIVING CONDITIONS AT 60,200 MILES. CASE AND SEALS HAD TO BE REPLACED. CANNOT DRIVE VEHICLE. NISSAN HAS HAD THIS PROBLEM BEFORE - NOTE NISSAN SERVICE BULLETIN NTB04129. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374892January 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE
AFTER SHIFTING GEAR IN THE 2009 NISSAN MURANO FROM DRIVE TO REVERSE OR REVERSE TO DRIVE, THE CAR CONTINUES TO ROLL IN PREVIOUS GEAR EVEN WITH THE GAS PEDAL PRESSED. THIS IS SEVERE ON HILLS AND HAS RESULTED IN NOT BEING ABLE TO DRIVE THE CAR IN THE DESIRED DIRECTION. THIS IS AN EXTREMELY DANGEROUS DEFECT. ALSO-THE CAR ENABLES THE KEY TO BE REMOVED AND CAR SHUT OFF WHILE TRANSMISSION IS IN DRIVE OR REVERSE AND THE CAR CONTINUES TO MOVE IN EITHER DIRECTION EVEN WITH THE CAR POWERED OFF! IT DOES NOT LOCK OR PREVENT YOU FROM SHUTTING CAR OFF - EXTREMELY DANGEROUS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370190December 8, 2010
VISIBILITY
THE NIGHTTIME VISIBILITY WHEN DRIVING MY RECENTLY ACQUIRED MURANO IN REVERSE IS EXTREMELY POOR. IT MAKES DRIVING DANGEROUS. NISSAN HAS REFUSED TO FIX THIS SAFETY DEFECT, EVEN IF I AGREE TO PAY A REASONABLE AMOUNT FOR THE NECESSARY REPAIR. THE VEHICLE HAS VERY DARK TINTED WINDOWS. IT DOES NOT HAVE A REAR VIEW CAMERA. I BELIEVE NISSAN SHOULD BE REQUIRED TO REMEDY THIS SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369096December 3, 2010
AIR BAGS:FRONTAL, EQUIPMENT:MECHANICAL
I WAS DRIVING LAST NIGHT AND MY AIR BAG SENSOR STARTED BLINKING IN THE DASH FOR NO APPARENT REASON. LESS THEN 6 MONTHS AGO I HAD THE SAME ISSUE. I CONTACTED THE DEALERSHIP AND NISSAN CONSUMER AFFAIRS TO INFORM THEM OF THE PROBLEM. THEY HAD MY CAR FOR ALMOST A MONTH AND I THOUGHT IT HAD BEEN FIXED. THIS IS THE SECOND TIME FOR THIS ISSUE TO OCCUR. I DO NOT IN ANYWAY FEEL SAFE IN THIS CAR. IT GOES BACK TO THE DEALERSHIP TO BE REPAIRED AGAIN AND I WANT IT PERMANENTLY FIXED. I DON'T KNOW THE EQUIPMENT DETAILS SO YOU'LL HAVE TO CHECK WITH NISSAN. I HAD TO PUT SOMETHING IN ORDER TO PROCEED WITH COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359683October 8, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE SUNROOF SUDDENLY EXPLODED AND SHATTERED. THE CONTACT DID NOT NOTICE AN ISSUE WITH THE SUNROOF BEFORE THE FAILURE. THE CONTACT WAS INJURED AND CUT FROM THE GLASS SHATTERING. THE VEHICLE WAS BEING REPAIRED BY AN AUTHORIZED DEALER. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10357903September 27, 2010
VISIBILITY
VEHICLE 2009 NISSAN MURANO MILEAGE 70,000 SAFETY ISSUE: HIGH SPEED WIPERS AND INTERMITTENT FRONT WINDSHIELD WIPERS DO NOT WORK ON EITHER MANUAL MODE OR AUTOMATIC RAIN SENSING MODE. ONE DEALER CAN NOT DIAGNOSE PROBLEM, BUT WANTS TO REPROGRAM COMPUTER @ $500 IN HOPES OF FIXING THE ISSUE. ANOTHER DEALER WANTS TO REPLACE WINDSHIELD FOR $1,100 AS THEY BELIEVE THAT SOMETHING IN THE COMPOSITION OF THE WINDSHIELD IS INTERFERING WITH THE RAIN-SENSING SENSOR MONITORING SYSTEM. THIS IS A WELL CARED FOR VEHICLE UNDER A PROFESSIONAL FLEET MAINTENANCE PROGRAM. THIS VEHICLE IS AVAILABLE FOR USE BY SEVERAL EXECUTIVES AND TO HAVE AN INOPERABLE HIGH-SPEED WIPER FUNCTION IS A SERIOUS SAFETY ISSUE. NISSAN'S CORPORATE SAFETY RESPONSE TO THIS BASIC SAFETY ISSUE IS TO KEEP SENDING THE VEHICLE FOR MORE DIAGNOSIS BY THE DEALER, WHO WANTS TO START REPLACING PARTS AT THE OWNER'S EXPENSE AND TO NISSAN'S PROFIT IN HOPES OF FINDING A SOLUTION. ENGINEERING PROPERLY FUNCTIONING WINDSHIELD WIPERS ON A VEHICLE THAT COST $40,000 NEW SHOULD BE A BASIC SAFETY REQUIREMENT UPON THE MANUFACTURER THIS WIPER ISSUE HAS BEEN A LONG-TERM CHRONIC PROBLEM WITH THIS VEHICLE TO WHICH I ONLY RECENTLY BECAME AWARE. AN INTERNET SEARCH INDICATES OTHER NISSANS WITH RAIN-SENSING WIPERS ALSO HAVE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352688August 30, 2010
STEERING
COLUMN 2009 NISSAN MURANO: THE STEERING COLUMN POWER ADJUSTMENT (TILT OR TELESCOPE) DOES NOT WORK OR MAKES ABNORMAL NOISE WHEN OPERATING THE SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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