Nissan Murano Complaints (2011)

148 consumer complaints on file.

#11376118November 24, 2020
SERVICE BRAKES
THE ABS ACTUATOR HAS BEEN UNDER RECALL BY NISSAN FOR CERTAIN MODELS. AFTER CONTACTING NISSAN CUSTOMER SERVICE THEY HAVE DETERMINED DUE TO THE MILEAGE OF THE VEHICLE THIS SAFETY DEFECT IS NOT COVERED UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366122October 24, 2020
POWER TRAIN
THE CVT WENT BAD IN THE VEHICLE AND NISSAN NEVER FIXED WHAT WAS REPORTED IN THE PAST WITH 2012S PEOPLE WITH 2013 TO CURRENT ARE ALL STILL HAVING CVT TRANSMISSIONS FAIL AND NISSAN IS NOT RECALLING OR FIXING THE ISSUE. WELL DRIVING ON THE FREEWAY THE VEHICLE STARTED KNOCKING AND LOST COMPLETE POWER AND LOOKED UNDER THE CAR AND HAD OIL SEEPING FROM IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11354630September 12, 2020
SERVICE BRAKES
WHEN BRAKING HARD THE BRAKE PEDAL SOFTENS AND DOESN'T BRAKE WELL IT'S DANGEROUS AND I WAS INFORMED IT WAS A MANUFACTURING ERROR. IT HAPPENS ALL THE TIME CITY HIGHWAY PULLING OUT OF MY DRIVE WAY THE VEHICLE CAN BE MOVING OR STATIONARY THIS PROBLEM STILL OCCURS I WAS TOLD IT'S THE ACTUATOR AND ECU ANTISKID.PART NUMBER 47660-1SWOC SUPERSESSION 01225-1AA6C;47660-1AA6B;47660-1AA6C;476601SWOC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351395August 26, 2020
SERVICE BRAKES
OVER THE LAST YEAR, FOR SOME REASON THE BRAKES PEDAL WILL GO ALMOST ALL THE WAY TO THE FLOOR WHEN ATTEMPTING TO STOP THE VEHICLE. THIS HAPPENS FROM TIME TO TIME AND WILL CEASE AFTER A FEW HOURS OR A DAY OR SO AND THE BRAKES WILL RETURN TO OPERATING NORMALLY. WE HAVE HAD THE CAR (SUV) CHECKED AND INSPECTED MULTIPLE TIMES, AND EACH TIME THE MECHANICS CANNOT FIND ANYTHING WRONG. I HAVE READ OF OTHER OWNERS OF THE SAME MAKE AND YEAR VEHICLE WHO HAVE THE SAME PROBLEM AND HAVE NOT BEEN ABLE TO RESOLVE IT. IN OUR CASE, WE HAVE NOT REAR ENDED SOMEONE (YET), BUT IT APPEARS THAT OTHERS HAVE COME VERY CLOSE. WE JUST TOOK THE CAR TO THE DEALERSHIP TWO DAYS AGO AND THE ISSUE REAPPEARED AGAIN. WHILE THEY HAD IT, THE BRAKES WERE WORKING FINE, AFTER WE GOT IT HOME, IT STARTED HAPPENING AGAIN WHERE THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, MAKING IT DIFFICULT TO STOP THE VEHICLE. A FEW HOURS LATER, THE ISSUE DISAPPEARED AND THE BRAKES WERE WORKING FINE. HELP PLEASE, BEFORE A FAMILY GETS SERIOUSLY INJURED OR A FAMILY GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339157July 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT THE VEHICLE INTO REVERSE, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE VEHICLE FROM CRASHING INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO ANDERSON NISSAN (6555 E STATE ST, ROCKFORD, IL 61108), WHERE THE TRANSMISSION WAS REPLACED. THE CONTACT STATED THAT THE TRANSMISSION WAS PREVIOUSLY REPLACED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337390July 3, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY, UNKNOWN OR OTHER
THE SUNROOF EXPLODED TODAY WHILE I WAS DRIVING ON THE HIGHWAY. IT MADE A LOUD BANG NOISE AND SHATTERED. IT SCARED ME. THANK GOODNESS I HAD THE COVER CLOSED SO NONE OF THE GLASS CAME IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331860June 30, 2020
SERVICE BRAKES
SEVERAL MONTHS AGO, WE DROVE OVER A BIG DIP IN THE ROAD. AS WE CAME UPON A STOP SIGN JUST PAST THE DIP, THE BRAKES WENT ALL THE WAY TO THE FLOOR BEFORE COMING TO A STOP. THE BRAKES CONTINUED TO PUSH TO THE FLOOR FOR SEVERAL DAYS AFTERWARDS BEFORE FINALLY GOING BACK TO NORMAL. A COUPLE OF MONTHS LATER, THE SAME PROBLEM HAPPENED AFTER GOING OVER A BUMP. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST SEVERAL MONTHS. HOWEVER, THE LAST TIME IT HAPPENED, THE BRAKES NEVER GOT BETTER. I TOOK MY MURANO TO A BRAKE MECHANIC. THEY DID DIAGNOSTIC TESTING WHICH SHOWED THE LEFT FRONT AND RIGHT REAR ARE NOT COMPRESSING. THEY BELIEVE THE PROBLEM IS A FAULTY HYDRAULIC CONTROL UNIT. THE 2009 MURANO WAS RECALLED FOR THIS SAME ISSUE. THE 2011'S SHOULD BE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327741June 8, 2020
SERVICE BRAKES
ON FEB. 6TH 2020 I WAS DRIVING MY 2011 NISSAN MURANO (62,000 MILES) AT 55 MPH WHEN I CAME UPON SOME TRAFFIC. WHEN I APPLIED THE BREAKS THEY WENT TO THE FLOOR & I HAD TO PULL ONTO THE GRASS & PUMP THE BRAKES TILL THE CAR FINALLY CAME TO A STOP. I WAS 250 MILES FROM HOME SO I STOPPED AT A FIRESTONE STORE TO CHECK OUT MY BRAKES. 5 HOURS LATER, THE CAR WAS READY--THEY BLED THE AIR FROM THE BRAKE LINES & WHEN I GOT BACK ON THE ROAD EVERYTHING WAS OKAY. ON MAY 29TH, 2020, I WAS DRIVING & COMING ON TO A ROAD CONSTRUCTION CREW. I WENT OVER 2 SETS OF SPEED BUMPS & WHEN I APPLIED THE BREAKS, THEY WENT TO THE FLOOR. I PUMPED THE BRAKES & APPLIED THE EMERGENCY BRAKE TO STOP THE CAR BECAUSE THERE WAS TRAFFIC STOPPED IN FRONT OF ME. I TOOK THE CAR TO MY LOCAL MECHANIC & THEY INSTALLED A NEW MASTER CYLINDER & BLED THE BRAKE LINES 3 DIFFERENT TIMES. THEY HAD THE CAR FOR 1 WEEK & THE CAR WOULD NOT STOP AT SLOW SPEEDS TILL THE BRAKE PEDAL WAS ALMOST TO THE FLOOR. THE CAR IS NOT SAFE TO DRIVE. ON THE INTERNET, I CAN SEE THE NUMEROUS COMPLAINTS ABOUT BRAKING ON THE 2011 MURANO. THERE WAS A RECALL ON THE 2009 MODELS & I THINK THE 2015 MODELS. NISSAN NEEDS TO STEP UP & CORRECT THE PROBLEM ON THE 2011 MODELS. THIS IS A VERY DANGEROUS SITUATION THAT REQUIRES A RECALL OF THE 2011 MODELS. RIGHT NOW THE VEHICLE IS SITTING IN THE GARAGE BECAUSE THE DEALERSHIP IS 65 MILES AWAY & THE CAR IS NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319359March 26, 2020
STEERING
POWER STEERING LOSES POWER ALL OF SUDDEN. UPON TAKEN TO THE DEALERSHIP. IT IS SIMILAR TO THE: THE POWER STEERING HOSE CLAMP MAY NOT ADEQUATELY SECURE THE HOSE, ALLOWING THE HOSE TO DETACH AND LEAK POWER STEERING FLUID. THE POTENTIAL NUMBER OF UNITS AFFECTED BY THIS RECALL IS 56,766. THE NHTSA CAMPAIGN NUMBER IS: 17V184000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311681February 26, 2020
SERVICE BRAKES
WHEN I PRESS THE BRAKES THE BRAKE PEDAL GOES ALL THE WAY DOWN TO THE FLOOR. IT FEELS HORRIBLE UNSAFE BECAUSE YOU MUST PUSH THE PEDAL AS FAR DOWN AS IT CAN GO TO GET IT TO BEGIN TO BRAKE. I WAS PULLING INTO A WALMART PARKING LOT WHEN THE PROBLEM FIRST HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311338February 25, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL THE VEHICLE WOULD NOT IMMEDIATELY STOP. THE BRAKE PEDAL HAD EXTENDED TO THE FLOOR AND THE STOPPING DISTANCE WAS EXTEND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED BOTH THE FRONT AND REAR BRAKES, ABS MODULE AND MASTER CYLINDER BUT THE FAILURES CONTINUED TO OCCUR. THE MANUFACTURER AND LOCAL DEALER (UNKNOWN) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311021February 24, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
AROUND 100,000 MILES WOULD NOT ACCELERATE WHEN TRAVELING AN INCLINE OR AFTER STOPPING AND RESTARTING AT A RED LIGHT OR STOP SIGN, EVEN WHILE GAS PEDAL WAS TO THE FLOOR. WHEN THE CAR FINALLY DECIDED TO MOVE IT WOULD SURGE. ALSO WHILE IDLING STATIONARY AND SHUTTING THE CAR OFF, IT FAILED TO RESTART. HEAD LIGHTS STARTED BLINKING, A CLICKING NOISE COULD BE HEARD COMING FROM ENGINE. THE CAR WOULD HAVE TO BE JUMPED OFF. BATTERY CHECKED AND IS NOT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299770January 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING MY CAR ON THE INTERSTATE WHEN THE CHECK ENGINE LIGHT CAME ON WHEN I HIT THE GAS THE CAR DIDN'T WANT TO GO INTO GEAR BROUGHT THE CAR TO THE REPAIR SHOP AND THE ME MECHANIC TOLD ME THAT THIS CAR HAS A RECALL FOR THE TRANSMISSION AND ENGINE PROBLEMS JUST WANT TO KNOW IF THIS IS CORRECT BECAUSE NO ONE WILL FIX IT FOR ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298933January 13, 2020
SERVICE BRAKES
I WAS EXITING THE HIGHWAY WHEN A CAR ABRUPTLY PULLED IN FRONT OF ME AND I HAD STEP ON THE BRAKES WITH GREAT FORCE TO STOP IN TIME WITHOUT CRASHING. IMMEDIATELY AFTERWARDS WHEN I HAD TO USE THE BRAKES AGAIN AT A RED LIGHT, I HAD TO PUSH DOWN THE BRAKE PEDAL ALMOST ALL THE WAY DOWN TO THE FLOOR TO STOP THE CAR. THE BRAKES FELT SPONGEY AND PROVIDED ALMOST NO RESISTANCE TO MY FOOT AS I PRESSED DOWN. THE ISSUE PERSISTED FOR A FEW DAYS BEFORE I TOOK IT TO A LOCAL MECHANIC. THEY TRIED SEVERAL OF THE STANDARD FIXES WHEN THIS TYPE OF BRAKE ISSUE ARISES, INCLUDING GOING AS FAR AS TO REPLACE THE MASTER CYLINDER, WHICH DID NOT FIX THE ISSUE. THE BRAKE ISSUE ONLY WAS RESOLVED ONCE THEY PUT THE CAR IN THE AIR, ACCELERATED, AND PUMPED THE BRAKES MULTIPLE TIMES WHICH EVENTUALLY, SOMEHOW BROUGHT THE BRAKES BACK TO NORMAL CAPACITY. THE MECHANIC SAYS HE HAS SEEN THIS ISSUE IN MANY NISSAN MURANOS AND HE SPECULATES THAT THE THESE MODELS HAVE A FAULTY ABS SENSOR MODULE WHICH CAUSES THE BRAKES TO LOCK UP IF USED TOO HARD. I'VE HAD THIS ISSUE 3 TIMES IN THE LAST 2 YEARS, THIS WAS THE FIRST TIME THE BRAKES HAD STAYED UNUSABLE FOR SEVERAL DAYS, POSING A MAJOR SAFETY ISSUE. I'VE READ ONLINE ON MANY WEBSITES AND HAVE READ THIS SAME ISSUE BEING HAD BY OTHER 2011 NISSAN MURANO OWNERS. THE ABS SENSOR MODULE CAN COST UP TO $2,000 JUST FOR THE PART ITSELF. WITH SO MANY COMPLAINTS, NISSAN SHOULD ISSUE A RECALL TO REPAIR THIS MAJOR SAFETY ISSUE BEFORE SOMEONE'S BRAKES GO OUT ON THE HIGHWAY AND CAUSE A LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286582December 3, 2019
AIR BAGS, SEATS
UPDATE TO PREVIOUS NHTSA COMPLAINT #11078866. THE COST TO REPAIR MY CAR WAS OVER$5000 AND COULD NOT JUSTIFY THE EXPENSE. AFTER LIVING WITH THE FAULTY SENSOR FOR ALMOST 2 YEARS, IT'S TIME TO REPLACE THE VEHICLE. I HOPED FOR A RECALL TO BE ISSUED BUT NOTHING YET. TO TRADE IN OR SELL THIS VEHICLE, IT'S OBVIOUS DUE TO WARNING LIGHT ON DASH THAT THERE IS A PROBLEM WITH AIRBAGS. I NEED TO DISCOUNT MY VEHICLE VALUE OR REPAIR THIS. AFTER SOME INQUIRY, I'VE DISCOVERED THAT MY PART IS NOW REPLACED BY PART NUMBER 873A2-3ZG6A. THIS PART IS THE REPLACEMENT FOR MODEL YEARS 2011-2014 IN ALL TRIM LEVELS S, SV, SL, LE. IT IS THE ENTIRE PASSENGER BOTTOM SEAT AND COSTS $3700 OR MORE PLUS LABOR=OVER $5000 TO FIX. EVEN IF I COULD AFFORD TO FIX THIS ISSUE, THERE ARE NO PARTS AVAILABLE IN THE USA ACCORDING TO SUTHERLIN NISSAN OF FT. PIERCE FL. THERE IS AN APPARENT BACK ORDER WITH NO PARTS AVAILABILITY. TO CORRECT A SEEMINGLY SIMILAR PART ON A 2015 MURANO MIGHT REQUIRE 2 PARTS TOTALLING PERHAPS $340 AND APPROPRIATE LABOR THIS TOTAL SHOULD BE SIGNIFICANTLY LESS THAN THE QUOTE TO REPAIR MY VEHICLE. AN ONLINE SEARCH OF SUGGESTED NISSAN MURANO REPAIRS FOR THE PASSENGER OCCUPANT CLASSIFICATION SENSOR WAS ABOUT $300, QUITE A CONTRAST TO MY ANTICIPATED REPAIR EXPENSE. THIS IS A KNOWN ISSUE FOR MURANOS AND PREVIOUS MODELS HAVE BEEN RECALLED FOR THIS. I BOUGHT A NISSAN CERTIFIED USED CAR, THEN ADDED A GOLD LEVEL SERVICE PLAN TO COVER BUMPER TO BUMPER AND YET THE AIRBAG SYSTEM AND COMPONENTS ARE SPECIFICALLY EXCLUDED. THIS IS A REQUIRED SAFETY DEVICE. ITS FAILURE HAS MADE MY VEHICLE WORTHLESS, BASED ON POTENTIAL TRADE OFFERS. I ASSUME NISSAN USA LOST LOTS OF MONEY ON THE PREVIOUS SENSOR RECALL CAMPAIGN, AND NOW THEY HOPE TO RECOVER SOME OF THOSE LOSSES BY PASSING THAT EXPENSE ON UNSUSPECTING CUSTOMERS. I THINK NISSAN USA REALIZES THIS AS A MAJOR PROBLEM AND ARE ATTEMPTING TO CONCEAL THIS FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281881November 22, 2019
POWER TRAIN
MY CVT TRANSMISSION BEGAN TO HAVE A SEAL LEAK AT 140,000 MILES CAUSING A LOUD SQUEAL WHILE THE TRANSMISSION FLUID BUILT UP PRESSURE. THIS CAR WAS WELL MAINTAINED. IT'S UNFORTUNATE THAT NISSAN DOESN'T PROVIDE REPLACEMENT PARTS FOR THEIR TRANSMISSIONS. IT'S A SEALED UNIT SO YOU HAVE TO REPLACE THE ENTIRE TRANSMISSION FOR $3500 TO $4800. ONLY GOT $2K ON TRADE IN FOR A NEW VEHICLE. I HOPE NISSAN RECALLS THE TRANSMISSION SO OTHERS WON'T LOSE MONEY ON THIS COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280782November 18, 2019
AIR BAGS, ELECTRICAL SYSTEM
OUR VEHICLE HAS BEEN IN 2 ACCIDENTS - ONE WHERE WE WERE STRUCK IN THE REAR LEFT BUMPER AND THE OTHER WE WERE STRUCK IN THE FRONT LEFT BUMPER. SPEEDS WERE ABOUT 20 MPH. NEITHER RESULTED IN THE AIRBAGS BEING DEPLOYED. WE HAVE EXPERIENCED MANY ISSUES WITH THE ELECTRICAL SYSTEM INCLUDING FAILURE OF THE RADIO/CLIMATE CONTROL SCREEN, SPEAKER VOLUME CHANGING WITHOUT INITIATION AND UNABLE TO BE CONTROLLED, & REAR SPEAKERS NOT FUNCTIONING. THESE OCCURRED AT ALL TIMES OF VEHICLE OPERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11278086November 4, 2019
POWER TRAIN
COINCIDENTALLY WE JUST PAID OFF OUR VEHICLE A FEW MONTHS AGO. OUR 2011 NISSAN MURANO HAS 103, 000 MILES. ABOUT A MONTH AGO MY WIFE MENTIONED THAT THE CAR WAS HESITATING WHEN PRESSING THE GAS PEDAL TO PROCEED FORWARD FROM A STOPPED POSITION. ( THIS IS DEFINITELY A SAFETY HAZARD AT INTERSECTIONS AND ANY STOPPED POSITIONS TO PROCEED FORWARD). THE ENGINE WOULD JUST CUT OUT AND THEN AFTER A FEW SECONDS WOULD PICK BACK UP IN RPMS. I THOUGHT IT WAS A FUEL FILTER PROBLEM SO WE SENT IT TO OUR MECHANIC. HE CAME BACK TO US AND SAID ITS THE CVT TRANSMISSION AND IT COULD COST ANYWHERE FROM $3500 - $5000. SOMETHING WE DID NOT WANT HEAR WITH A VEHICLE WITH JUST A HUNDRED THOUSAND MILES ON IT. AFTER FURTHER RESEARCH WE SEE THIS HAS BEEN A KNOWN ISSUE WITH NISSAN CVT. I REALLY NEED SOME ASSISTANCE ON HOW TO GO ABOUT CONTACTING NISSAN TO SEE IF THEY WILL WARRANT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270982October 25, 2019
SERVICE BRAKES
WITHOUT WARNING BRKE PEDAL BEGAN TO FADE. NO LEAKS, NO WARNING LIGHTS NOTED. DEALER QUOTES PARTS AT $1995 AND LABOR OF $400 PLUS TO REPAIR IN CONJUNCTION WITH PADS AND TURNED ROTORS TOTAL $3,200. NOTE - THIS CORRESPONDS TO ISSUES WITH THE 2009 AND 2015-2017 RECALLED MURANOS FOR THE SAMED USSUES EST MILAEGE 90K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269741October 20, 2019
POWER TRAIN
2011 NISSAN MURANO, 85000 MILES, ALL MAINTENANCE DONE ON TIME. DRIVING DOWN THE ROAD AT LOW SPEEDS STARTED TO HEAR A CLUNKING NOISE. THE NEXT DAY I WAS DRIVING DOWN THE HWY TAKING MY CAR INTO THE SHOP WHEN IT STARTED JUMPING RPMS AND WOULD NOT ACCELERATE ALMOST CAUSING ME TO GET KILLED WHILE TRYING TO PULL OF THE ROAD. AFTER LETTING THE CAR SIT I WAS ABLE TO DRIVE IT AT 30MPH TO THE CLOSEST CAR DEALERSHIP WHERE IT WAS DIAGNOSED WITH A FAILING TRANSMISSION. I STILL OWE ON THE CAR AND AM BEYOND UPSET THAT AFTER CALLING NISSAN THEY REFUSE TO DO ANYTHING . NOW MY CAR SITS TILL I FIND A WAY TO COME UP WITH THE THOUSANDS OF DOLLARS I HAVE TO PAY TO GET MY CAR BACK ON THE ROAD. NISSAN SHOULD EXTEND THE WARRANTY ON THE 2011 JUST LIKE THEY DID ON THE PREVIOUS YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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