Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10229119May 28, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, THE ALTERNATOR AND BRAKE LIGHT INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE CAME TO A COMPLETE STOP AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE ALTERNATOR WAS THE CAUSE OF THE FAILURE. THE DEALER REPLACED THE ALTERNATOR AT THE COST OF $874. THE MANUFACTURER STATED THAT THE DEALER IN VERMONT REPLACED THE ALTERNATOR UNDER NHTSA CAMPAIGN ID NUMBER 05V319000 (ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR). THE DEALER IN CONNECTICUT STATED THAT THE RECALL REPAIR WAS NEVER PERFORMED. THE MANUFACTURER STATED THAT THE CAMPAIGN EXPIRED IN 2006; THEREFORE, THEY WERE NOT RESPONSIBLE FOR REIMBURSEMENT AND WOULD NOT PROVIDE DOCUMENTATION WITH THE RECALLED INFORMATION. THE FAILURE MILEAGE WAS 46,095 AND CURRENT MILEAGE WAS 46,095 UPDATED 06/16/08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228275May 20, 2008
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE BEEN TOLD BY THE NISSAN DEALER THAT MY TRANSFER CASE NEEDED TO BE REPLACED. IT LOCKED UP WHEN I WAS IN THE ALL-WHEEL DRIVE MODE OVER 50 MPH. THEY INITIALLY TOLD ME THIS WAS A PROBLEM WHICH HAS BEEN ADDRESSED IN NEW MODELS BUT THEY WERE UNWILLING TO CONSIDER A RECALL EVEN THOUGH IT LEADS TO FREEZE-UPS WHILE BEING DRIVEN. BLOGS CLEARLY SHOW THAT HUNDREDS OF WRITTEN IN REGARDING THIS ISSUE WITH THE 2003 AND 2004 MURANOS. I PAID OVER $5,500 AND NOW HAVE ADDITIONAL TRANSMISSION ISSUES JUST A FEW MONTHS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227651May 13, 2008
VISIBILITY, STRUCTURE
FAILURE OF DRIVER SIDE SUN VISOR. SUDDENLY FALLS CAUSING A SAFETY ISSUE. DEALER REPLACED ONCE AND SECOND VISOR ALSO FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227232May 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE PROBLEM OCCURS ON A HOT DAY IN STOP AND GO TRAFFIC WHERE ONCE YOU COME TO A STOP, WHEN PUSHING THE GAS PEDAL DOWN IT TAKES A GOOD 10-30 SECONDS BEFORE YOU GET ANY RESPONSE FROM THE TRANSMISSION, AND WHEN YOU FINALLY DO, IT'S VERY VERY SLOW AS IF THE CAR IS STUCK IN 4TH GEAR TRYING TO ACCELERATE. WHILE DRIVING 30MPG+, IT STARTS TO FEEL LIKE THE CAR IS PULLING BACK, IN AN INCORRECT GEAR. DOING A QUICK SEARCH SHOWS THAT MANY OTHER OWNERS OF A NISSAN MURANO EXPERIENCE THIS PROBLEM, AND THAT THE DEALERSHIP SAYS THAT ITS THE PRESSURE SENSOR AND THE TRANSMISSION NEEDS REPLACEMENT, COSTING BETWEEN $5400-$7000. I HAVE NOT CONTACTED DEALERSHIP YET BUT AFTER READING OTHER CUSTOMER'S COMPLAINTS IT DOESN'T LOOK LIKE I WOULD HAVE ANY LUCK GETTING THIS FIXED WITHOUT HAVING TO PAY FOR A WHOLE NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226947May 7, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
HEARD RATTLE ON ACCELERATION ABOUT A MONTH BEFORE MAJOR PROBLEM; THOUGHT IT WAS SOMETHING IN THE CAR. NOISE EVENTUALLY WENT AWAY. STARTED WITH NOISE AGAIN. LASTED TWO DAYS. NOTICED JUST AS I TURNED INTO WORK PARKING LOT THAT FRONT WINDSHIELD BEGAN TO FOG UP AT BOTTOM. NO AMOUNT OF DEFROSTING OR OPENING WINDOWS WOULD CLEAR THE WINDSHIELD UNTIL IT BECAME ALMOST TOO FOGGED TO DRIVE. THEN CAR STALLED OUT. BRAKE AND BATTERY LIGHTS CAME ON. COULD START IT AGAIN, BUT DIDN'T LAST LONG. HAD TO HAVE CAR TOWED TO DEALER. DEALER DETERMINED STEEL TENSIONER BRACKET AND PULLEY BROKE CUTTING DRIVE BELT. DEALER INDICATED NOT WARRANTED UNDER WRAP COVERAGE. NOTICED IN NHTSA LIST OF COMPLAINTS SEVERAL SIMILAR OCCURRENCES WITH THESE PARTS. THIS APPEARS TO BE A DESIGN FLAW THAT THE NISSAN COMPANY SHOULD TAKE RESPONSIBILITY FOR. IT WAS A $400+ REPAIR. CAR HAS 46,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226557May 3, 2008
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, SEAT BELTS, FUEL SYSTEM, GASOLINE, STRUCTURE, UNKNOWN OR OTHER, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
I RAN OFF THE LEFT SIDE OF A MOUNTAIN ROAD HITTING A LARGE TREE WITH THE DRIVER'S DOOR, THEN CONTINUED DOWN THE HILL ANOTHER ~20 FEET SLAMMING INTO A BOULDER. WHEN I HIT THE TREE, THE DRIVER'S DOOR WINDOW BROKE AS WELL AS THE DRIVER'S SIDE REAR DOOR. THE DOOR WAS JAMMED SHUT. THE NISSAN WAS EQUIPPED WITH FRONT SIDE IMPACT AIRBAGS AND BOTH FRONT AND REAR HEAD PROTECTION AIRBAGS. NONE WERE DEPLOYED. WHEN I HIT THE BOULDER, THE FRONT PASSENGER AIRBAG DEPLOYED, BUT THE DRIVER'S FRONT AIRBAG FAILED TO DEPLOY. THE PRE-TENSIONER ON THE DRIVER'S SEATBELT DID NOT LATCH RESULTING IN ME HITTING MY UPPER CHEST AND LOWER JAW ON THE STEERING WHEEL SINCE THE AIRBAG DID NOT DEPLOY. THE FUEL CUT-OFF DEVICE ALSO FAILED TO ACTIVATE AND SHUT OFF THE ENGINE. AFTER ALMOST A MINUTE, I TURNED OFF THE ENGINE WITH THE KEY. I HAD BEEN KNOCKED UNCONSCIOUS FOR SEVERAL SECONDS. THE 2004 NISSAN MURANO SUSTAINED OVER $25,000 IN DAMAGE WHICH RESULTED IN IT BEING TOTALED BY MY INSURANCE COMPANY. THE AIRBAG LIGHT WOULD ILLUMINATE BRIEFLY WHEN STARTING THE CAR PRIOR TO THE ACCIDENT. SO THERE WAS NO INDICATION OF AN AIRBAG MALFUNCTION. THERE WAS SUBSTANTIAL DAMAGE TO THE DRIVER'S SIDE OF THE VEHICLE AS WELL AS THE FRONT AND UNDERCARRIAGE. MY INJURIES WERE LIMITED TO BRUISES TO MY CHEST AND LOWER JAW. THE ACCIDENT ALSO GREATLY AGGRAVATED A PRIOR INJURY TO MY UPPER BACK. WHEN I WENT TO GO REMOVE MY PERSONAL BELONGINGS FROM THE VEHICLE, I FOUND THAT THE JACK, MOUNTED IN THE REAR FLOOR HAD COME COMPLETELY OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10222365March 26, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT HER VEHICLE MADE A CRANKING NOISE AND EXHAUST FUMES EXITED THE TAILPIPE. THE NISSAN DEALER DIAGNOSED THE FAILURE AS "ENGINE SLUDGE". BEFORE TAKING THE VEHICLE TO NISSAN, A MECHANIC ADVISED HER TO TAKE IT TO A DEALER BECAUSE THE ENGINE WAS STILL UNDER WARRANTY. NISSAN OF NORTH AMERICA DENIED THE CONTACT'S CLAIM AND WOULD NOT REPAIR THE VEHICLE UNDER WARRANTY. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 45,360 AND FAILURE MILEAGE WAS 45,154.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221767March 19, 2008
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MY FAMILY AND I WERE DRIVING OUR VEHICLE AND WERE AT A LIGHT. OUR VEHICLE SHOOK VERY HARD WHEN I APPLIED THE GAS. CAR WOULD NOT GO MORE THAN 5 MILES AND HOUR. WE WERE ON OUR WAY TO THE HIGHWAY WHEN IT HAPPENED. TOOK THE CAR HOME. HAD IT TOWED TO DEALERSHIP. THEY DISCOVERED THAT THE TRANSMISSION FLUID HAD LEAKED OUT OF THE CAR. WE WERE GIVEN THREE REASONS FOR THE PROBLEM. REASON 1: "O" RING ON HOSE BROKE (COVERED UNDER WARRANTY) REASON 2: DEALER CALLED BACK WITH A SECOND REASON. THEY SAID ACID LEAKED FROM THE BOTTOM OF THE BATTERY ONTO THE TRANSMISSION. (NOT UNDER WARRANTY) REASON 3: WHEN WE PICKED UP THE CAR WE WERE TOLD THAT THE BATTERY WAS LEAKING FROM THE TOP BECAUSE THE BATTERY WAS OVERCHARGING ITSELF. WE WERE TOLD THAT ANOTHER MURANO HAD EXPERIENCED THE EXACT SAME PROBLEM (BATTERY LEAKING ACID TO TRANSMISSION). SINCE IT HAPPENED TO OUR CAR AND ANOTHER WE QUESTIONED THE SAFETY NOT TO MENTION HOW DOES A BATTERY OVERCHARGE ITSELF. SOUNDS LIKE SOMETHING IS CAUSING THE CAR TO DO THIS. TALKED TO DEALERS CONSUMER PEOPLE. BASICALLY TOLD US THAT IT CAN'T BE DISPUTED IF CAR WAS FIXED. EVEN THOUGH DEALER CONFIRMED HAPPEN TO OUR VEHICLE AND ANOTHER (ONE HAS TO WONDER IF IT HAPPENED TO ANOTHER). FAMILY AND I THOUGHT IT WAS IMPORTANT TO REPORT IF NOTHING ELSE TO HELP TRACK IF THIS TRULY IS A DESIGN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220933March 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
LEASING A NISSAN MURANO 2004. I HAD THE TRANSMISSION REPLACED AT 26K AND NOW AT 100K THE DEALERSHIP IS TELLING ME THAT IT NEEDS TO BE REPLACED AGAIN. A TRANSMISSION SHOULD LAST THE LIFE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220200March 5, 2008
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
AT 67,000 MILES THE TRANSFER CASE OF MY 04 AWD MURANO CRACKED. AS A RESULT A CONTROL PANEL AND SWITCH WERE ALSO DAMAGED. GRAND TOTAL TO REPAIR $4200. ONLY EVENT LEADING UP TO THE FAILURE WAS A CLICKING OR SLAPPING SOUND 3 DAYS PREVIOUS TO THE PART COMPLETELY FAILING. I THOUGHT THAT THE NOISE WAS RELATED TO MY RECENT TIRE ROTATION INITIALLY AND THE CAR COMPLETELY BROKE DOWN ON THE WAY TO THE REPAIR SHOP. WEBSITE POLL WITH 43% OF PEOPLE RESPONDING THAT THEY HAD PROBLEMS WITH THIS PART REFERRED ME TO THIS SITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219657February 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
VEHICLE WILL DRIVE NORMALLY. WITHOUT ANY WARNINGS THE VEHICLE WILL QUICKLY SLOW DOWN TO 10 - 15 MPH. THE ENGINE REMAINS RUNNING AT APPROX. 3K RPMS BUT WITH VERY FEW, IF ANY, POWER TRANSFERRED TO THE TRANSMISSION. THE CHECK ENGINE LIGHT DOES NOT ILLUMINATE AND IF THE VEHICLE IS SHUT OFF AND RE-STARTED; THE CONDITION CLEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217498February 8, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
RE: NHTSA RECALL # P5215/05V-319, NISSAN MOTORS RECALL OF DEFECTIVE ALTERNATOR. ALTERNATOR WAS REPLACED IN JUL 06 AS PER RECALL, REPLACEMENT ALTERNATOR FAILED 20 JAN 08 AS PER SAME SYMPTOMS THAT INITIATED RECALL. VEHICLE BELONGS TO DAUGHTER AND NISSAN WOULD NOT REPLACE FOR FREE, SUBMITTED ARBITRATION TO NISSAN HQ AND WAS DENIED. *TR UPDATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216166January 26, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR TENSIONER BRACKET FAILED (SNAPPED) PREMATURELY DUE TO METAL FATIGUE IN THE PART CAUSING LOUD RATTLE TO COME FROM VEHICLE. TENSIONER ASSEMBLY (BRACKET AND BELT) HAD TO BE REPLACED AT A COST OF $352. VEHICLE WAS BARELY OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215226January 17, 2008
SEATS
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. EACH TIME THE VEHICLE IS DRIVEN, THE DRIVER SEAT MOVES FROM RIGHT TO LEFT AND FRONT TO BACK. THE FAILURE WAS NOTICED WHILE DRIVING 55 MPH. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY STATED THAT THE FRAME OF THE SEAT FAILED. THERE IS A SERVICE BULLETIN REGARDING THIS FAILURE; HOWEVER, THE NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 82,000 AND FAILURE MILEAGE WAS 81,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213834January 6, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER'S DOOR WILL LOCK INTERMITTENTLY ON ITS OWN. NO OTHER DOORS SO THIS. IT CAUSES A LOT OF INCONVENIENCE AND HAS BEEN A SAFETY ISSUE ON SEVERAL OCCASIONS. SEVERAL TIMES THE CAR WAS NOT LOCKED WHEN I THOUGHT IT WAS BECAUSE I TESTED THE SELF-LOCKED DRIVER'S DOOR. MY NIECE HAS THE EXACT SAME VEHICLE WITH THE SAME PROBLEM. BOTH HER DEALER AND MINE HAVE EACH DENIED THERE IS ANY PROBLEM OR SERVICE BULLETIN WITH THIS ISSUE. I ALSO NOTE THAT ANOTHER PARTY HAS REPORTED THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210546November 27, 2007
SERVICE BRAKES, HYDRAULIC
2004 NISSAN MURANO WITH BAD BRAKE REPAIR. CONSUMER STATED THAT THE BRAKES WERE MORE NOISY AFTER THE REPAIR THEN WHEN THE VEHICLE WENT IN FOR REPAIR. DEALER NOR THE MANUFACTURER WILL RETURN HER CALLS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209946November 26, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, FUEL SYSTEM, GASOLINE
I PUT THE BACK TAILGATE UP IN MY 2004 NISSAN MURANO TO PUT MY GRANDDAUGHTERS' BELONGINGS IN TO TAKE THEM HOME. I WALKED TO THE BACK SEAT AREA TO PUT SOMETHING IN THE BACK SEAT, WHEN I HEARD A HUGE WHOOSHING SOUND AND SUDDENLY THE ENTIRE DOOR SLAMMED DOWN. LUCKILY I WASN'T NEAR IT OR I COULD HAVE BEEN KILLED. THE DOOR IS VERY HEAVY AND IT SLAMMED DOWN WITH QUITE A FORCE. THERE WAS A STRONG SMELL OF A VAPORIZED NATURE IN THE CAR. NOW THE DOOR IS VERY DIFFICULT TO OPEN AND REQUIRES BOTH HANDS TO DO SO. EVIDENTLY ONE OF THE HYDRAULIC STRUTS WENT OUT. THIS POSES A SIGNIFICANT DANGER TO ANYONE NEARBY. I HAVE CALLED THE DEALER AND AM TAKING IT IN TODAY. THEY WERE VERY NON-COMMITTAL ABOUT IT BEING SOMETHING THEY WOULD REPAIR WITHOUT COST. THEY DID SAY IT WAS A VERY RARE OCCURRENCE. I AM VERY CONCERNED ABOUT THIS INCIDENT AND WANT TO REPORT IT. IF OTHERS ARE NOT AWARE, THERE COULD BE A VERY SERIOUS ACCIDENT. I AM CONCERNED ABOUT MY OWN SAFETY AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209323November 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
BAD TRANSMISSION AND MY CATALYTIC CONVERTER WENT BAD AT 80,000. ON MY 2004 NISSAN MURANO TRANSMISSION HAS BEEN SLIPPING SINCE 70, 000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207983November 5, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
ON THE MORNING OF 9/15/07 WHEN STARTING THE VEHICLE I HEARD A BELT SQUEAL. WHEN INVESTIGATING THE BELT SQUEAL, NOTICED COOLANT LEAKING FROM ENGINE COMPARTMENT. UPON FURTHER INVESTIGATION NOTICED THE IDLER PULLEY BRACKET WAS BROKEN CAUSING THE COOLANT HOSE TO RUPTURE FROM RUBBING AGAINST THE IDLER PULLEY ADJUSTER. ALL IN ALL, WE HAD TO REPLACE THE IDLER PULLEY, PULLEY BRACKET, AND THE COOLANT HOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205281October 9, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND SHUT OFF THE ENGINE. SHE RESTARTED THE VEHICLE AFTER 5 MINUTES AND IT BEGAN TO ACCELERATE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY CLEARED THE THROTTLE CONTROL ACTUATOR CODE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 46,904 AND FAILURE MILEAGE WAS 46,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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