Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10328081April 29, 2010
VISIBILITY
DRIVER AND PASSENGER SIDE SUN VISOR WILL NOT REMAIN IN THE UP POSITION. THE DRIVER SIDE IS THE SAFETY HAZARD; IT WILL FALL DOWN WITHOUT NOTICE. IT WILL NOT STAY UP AT ALL NOW; CAUSING A RESTRICTED VIEW. THIS IS THE 2ND VISOR I HAVE HAD; THE FIRST TIME IS WAS REPLACED UNDER THE WARRANTY BUT THAT HAS RUN OUT AND THEY WILL NOT REPLACE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327980April 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 NISSAN MURANO WOULD PERIODICALLY NOT SHIFT FROM NEUTRAL INTO REVERSE OR PARK. THIS PROBLEM BEGAN TO APPEAR ABOUT 2 YEARS AGO. SOMETIMES THE PROBLEM LASTED FOR A DAY OR TWO SOMETIMES FOR A WEEK OR MORE. IT ONLY HAPPENED IN THE WINTER. THE FIRST 2 TIMES I BROUGHT IT TO THE DEALER THEY COULD NOT FIND ANY PROBLEM. THERE IS A WORK AROUND (BYPASS) FOR THE REVERSE LOCKOUT PROBLEM IN THE OWNER'S MANUAL SO THE MANUFACTURER WAS AWARE OF A POTENTIAL FOR TROUBLE. ABOUT MARCH 2010 THE PROBLEM APPEARED AND DID NOT DISAPPEAR. I BROUGHT IT TO THE DEALER THEY HAD THE CAR FOR 2 DAYS AND COULD NOT IDENTIFY THE CAUSE. THEY RECOMMENDED REPLACING THE ENTIRE SHIFTER. I REQUESTED THEY DISCONNECT THE LOCKOUT MECHANISM. THEY SAID THEY COULDN'T BECAUSE IT WAS A SAFETY DEVICE. SO I TOLD THEM IT SHOULD BE REPAIRED AT NO COST TO ME. ABOUT A YEAR AGO I FILED A COMPLAINT REGARDING THIS PROBLEM WITH NISSAN. I ASKED THE DEALER TO TALK WITH NISSAN AND GAVE THEM THE COMPLAINT FILE #. NISSAN SAID THE VEHICLE WAS NO LONGER UNDER WARRANTY SO I HAD TO PAY FOR THE REPAIR. MY INTERNET SEARCH INDICATES THERE IS A PROBLEM WITH THE REVERSE LOCKOUT ON THE 2004 MURANO THAT WAS COVERED BY NISSAN IN MOST INSTANCES BUT THERE IS NO TSB ON THE ISSUE AND NISSAN SAYS IT IS NORMAL WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327667April 27, 2010
SEATS
THE DRIVER SEAT BECAME UNSTABLE AND WOULD ADJUST WITHOUT USING CONTROLS. SEAT JUST BROKE (THE FRAME) AND ALMOST CAUSED US TO CRASH DUE TO DISPLACEMENT AND LISTING TO THE LEFT. VERY SCARY. JUST FOUND OUT THIS IS A COMMON ISSUE AND THAT IT WILL BE NEARLY $1000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327804April 27, 2010
VISIBILITY
THE SUN VISOR ON MY 2004 NISSAN MURANO FAILS TO STAY 'UP' OUT OF THE DRIVER'S VISION. IT STARTS TO FALL UNEXPECTEDLY AND BECOMES MORE AND MORE PRONE TO FALLING INTO THE DRIVERS LINE OF VISION. MY FIRST SUN VISOR FAILED BEFORE I HAD THE CAR THREE YEARS BUT AFTER I HAD DRIVEN 36,000 MILES. AFTER A NUMBER OF PHONE CALLS TO NISSAN, THEY REPLACED THE SUN VISOR. NOW, APPROXIMATELY THREE YEARS LATER, THE REPLACEMENT SUN VISOR ALSO FALLS UNTO MY LINE OF SIGHT. THIS IS NOT REPAIRABLE: IT MUST BE REPLACED AT THE COST OF OVER $300 FOR THE PART ALONE, AND I EXPECT, FROM THE NUMBER OF COMPLAINTS I HAVE SEEN, THAT THE NEXT VISOR WILL ALSO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327547April 26, 2010
LATCHES/LOCKS/LINKAGES
PASSENGER DOOR WILL NOT LOCK OR UNLOCK COMPLETELY. IF YOU USE THE POWER LOCK FEATURE, THE LOCK WILL REMAIN IN THE SAME POSITION IT WAS. YOU MUST MANUALLY LOCK OR UNLOCK THE DOOR, WHICH EXPOSES A HUGE SAFETY RISK AS THERE IS ONLY ONE KEY-HOLE ON CAR. TO OPEN A PASSENGER DOOR, YOU MUST UNLOCK THE DRIVER'S DOOR AND WALK AROUND THE VEHICLE EXPOSING THE DRIVER TO UNNECESSARY SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327587April 26, 2010
SEATS
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE EXITING THE VEHICLE, THE CONTACT HEARD A SNAP AND NOTICED THAT THE SEAT WAS LEANING BACK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE CURRENT MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327149April 23, 2010
VISIBILITY
SUN VISOR ON DRIVERS SIDE DROPS INTO LINE OF SIGHT. WILL NOT STAY IN ONE POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327201April 23, 2010
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE IN MURANO '04- WE RECENTLY HAD A NEW TRANSFER CASE PUT IN OUR MURANO AS IT WAS DEEMED OUT OF WARRANTY. IT IS EVIDENT THAT EXACT PROBLEM HAS HAPPENED TO MANY OWNERS REGARDING THE SAME PART IN MURANO'S NATIONWIDE. WHILE NISSAN NORTH AMERICA HAS ISSUED EXTENDED WARRANTIES TO ALL THEIR CVT DRIVEN VEHICLES, THEY HAVE COME SHORT IN COVERING THIS COMPONENT WHICH IS A MECHANICAL PART TO CVT TRANSMISSION. THE COST FOR OUR REPAIR WAS OVER $3000. NEEDLESS TO SAY THIS CAUSES A MAJOR SAFETY CONCERN SINCE THE VEHICLE TENDS TO STALL AND CAN BECOME INOPERABLE AT ANY SPEED. UPDATED IVOQ 05/26/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327200April 23, 2010
SEATS
DRIVER'S SEAT UNSTABLE WHICH MOVES DURING DRIVE MODE. NISSAN SAYS THAT THE CAR IS OUT OF WARRANTY AND WON'T FIX THE PROBLEM. THE COST IS ESTIMATED OVER $750. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326928April 21, 2010
VISIBILITY
DRIVER'S SUN VISOR HAS BECOME LOOSE - WILL NOT RELIABLY STAY IN POSITION WHEN IN ANY POSITION EXCEPT A FULLY UPRIGHT ONE. WHEN LOWERED TO A SHADE POSITION IT WILL DROP LOWER AND BLOCK MY DRIVING VIEW. THIS CAN HAPPEN SLOWLY ON A SMOOTH ROAD OR SUDDENLY WHEN I HIT A BUMP. I HAVE HAD TO USE A TEMPORARY PUTTY TO TRY TO KEEP IT FROM FLOPPING DOWN. THIS IS A CONSTANT PROBLEM. I HAVE OCCASIONALLY HAD TO HOLD THE VISOR IN THE NEEDED POSITION WHEN THE SUN WAS SHINING IN MY FACE - THUS ILLEGALLY AND UNSAFELY DRIVING WITH ONE HAND. MY DEALER SAYS IT WILL COST AROUND $400 TO REPLACE THE VISOR, MONEY I DO NOT HAVE. MY FULL WARRANTY HAD RUN OUT WHEN THIS STARTED AND THE PARTIAL WARRANTY DID NOT COVER "ACCESSORIES", WHICH IS WHAT THEY CLAIM THIS IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326198April 18, 2010
VISIBILITY
I HAVE A 2004 NISSAN MURANO. BOTH SUN VISORS WILL NO LONGER STAY UP AND FLOP DOWN IN MY LINE OF VIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325795April 15, 2010
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 TO 45 MPH AND PROCEEDING TO MAKE A LEFT TURN, THERE WAS AN UNUSUAL SOUND AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE CONTACT HAD TO UTILIZE EXTREME FORCE IN ORDER FOR THE STEERING WHEEL TO MOVE. WHEN SHE MOVED THE VEHICLE ONTO THE EMERGENCY LANE, SHE NOTICED POWER STEERING FLUID LEAKING UNDER THE VEHICLE. THE CONTACT CONTINUED TO ADD POWER STEERING FLUID; HOWEVER, IT WOULD NOT STAY IN THE VEHICLE. SHE HAD TO FILL THE RESERVOIR EVERY TWO TO THREE DAYS TO MAINTAIN ADEQUATE POWER STEERING FLUID LEVELS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO A DEFECT IN THE POWER STEERING HOSE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 46,000. UPDATED 05/19/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325042April 12, 2010
SEATS
DRIVING DOWN THE ROAD, ALL OF A SUDDEN THE DRIVER'S SIDE POWER SEAT FRAME BROKE. I WAS SHIFTED TOWARDS THE DRIVER'S SIDE DOOR. WAS TOLD IT WAS NOT REPAIRABLE, BY THE NISSAN DEALER, HAD TO BUY A WHOLE NEW SEAT FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325195April 12, 2010
VISIBILITY
SUN VISOR FALLS CONSTANTLY OBSTRUCTING VIEW WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324749April 9, 2010
VISIBILITY
THE DRIVER'S SIDE SUN VISOR ON MY 2004 NISSAN MURANO DROPS UNEXPECTEDLY BLOCKING THE VIEW OF THE ROAD. THIS IS HAZARDOUS ESPECIALLY FOR ANYONE WHO IS 6' TALL OR MORE. THIS IS A WELL DOCUMENTED DEFECT ON MOST MURANOS. THE DEALERS REFUSE TO COVER THE DEFECT UNDER WARRANTY AND THERE NEEDS TO BE A RECALL TO PREVENT INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324314April 7, 2010
LATCHES/LOCKS/LINKAGES
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323855April 5, 2010
VISIBILITY
2004 NISSAN MURANO SUN VISOR FALLING UNEXPECTEDLY AND BLOCKING VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323519April 2, 2010
VISIBILITY
SUN VISOR DROOPS ON ITS OWN FROM DESIRED POSITION ALL THE WAY DOWN INTO LINE OF SIGHT CREATING A DANGEROUS SITUATION FOR DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323534April 2, 2010
LATCHES/LOCKS/LINKAGES
ALL DOOR LOCKS QUIT WORKING. THIS PROBLEM HAPPENED AT ONCE. MY FAMILY AND I CAN NOT LOCK OR UNLOCK DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322558March 28, 2010
UNKNOWN OR OTHER
ENGINE GOES TO IDLE. WILL NOT RESPOND TO ACCELERATOR IMPUT UNTIL IGNATION IS TURNED ON AND THEN BACK ON. SEEMS TO BE A RANDOM EVENT *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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