Nissan Murano Complaints (2006)

803 consumer complaints on file.

#10503534March 18, 2013
SEATS
I WAS DRIVING DOWN THE HIGHWAY WITH MY GIRLFRIEND AND 4 YEAR OLD DAUGHTER IN THE CAR. WE WERE DRIVING INTO A CURVE TO THE RIGHT AND I HEARD A LOUD POP. AT THE SAME TIME THE DRIVER SEAT WHICH I WAS SITTING IN FELL BACK AND TO THE LEFT CAUSING ME THE JERK THE WHEEL. WE SHOT ACROSS THE OTHER LANE SPUN AROUND AND SKIDDED TO A STOP. LUCKILY, NO CARS WERE COMING THE OTHER WAY . I DIDN'T THINK MUCH OF IT AT THE TIME UNTIL I FINALLY GOT AROUND TO BEING ABLE TO AFFORD TO FIX IT (BEING A NISSAN I KNEW IT WASN'T GOING TO BE CHEAP) , I DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THE 2006 NISSAN MURANO. AND THAT MINE WAS NOT AN ISOLATED INCIDENT. I CAME ACROSS HUNDREDS OF COMPLAINTS OF THIS PROBLEM, SO IT MAKES ME WONDER AFTER MY ORDEAL, HOW LONG BEFORE SOMEBODY GETS KILLED FROM THIS OBVIOUS DEFECT. , NISSAN HAS TO BE AWARE OF IT ,BUT STILL THERE HAS BEEN NO RECALL FOR THE AMERICAN PUBLIC . PLEASE TELL ME SOMEONE IS ON TOP OF THIS BECAUSE ITS NOT A TIRE PRESSURE SENSOR OR A HEAD LAMP FUSE, THIS IS THE DRIVER SEAT .IS THERE ANY MORE IMPORTANT THING IN THE CAR THAN KEEPING THE DRIVER IN CONTROL ? I THINK EVERYBODY WOULD AGREE NO. SOMEONE PLEASE DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503007March 14, 2013
SEATS
I WAS GETTING OUT OF MY NISSAN MURANO TO PICK UP MY CHILD FROM SCHOOL. WHEN I GOT OUT I HEARD A STRANGE POP/CRACK NOISE AND THE SEAT WAS TITLED TO THE LEFT BACK. I OPENED THE BACK DOOR AND LOOKED UNDER THE SEAT AND FOUND THAT THERE WAS A PIECE OF METAL THAT HAD BROKEN. THIS CAUSED THE SEAT TO FALL BACKWARDS AND TO THE LEFT. I WAS UNABLE TO DRIVE IT UNTIL I FOUND A PLASTIC CUP TALL ENOUGH TO HOLD UP THE BACK LEFT CORNER OF THE SEAT SO I WAS ABLE TO DRIVE US HOME. I'M A SINGLE MOTHER BARELY MAKING IT AND CANT AFFORD A $1200 REPAIR. ESPECIALLY WHEN THERE ARE HUNDREDS OF THE SAME COMPLAINT. THE DEALERSHIPS OTHER COMPLAINTS HAVE STATED THAT IT IS A COMMON ISSUE. THIS COMMON ISSUE, HAD I BEEN DRIVING WOULD HAVE CAUSED A WRECK AND THE MANUFACTURER WILL TAKE NO RESPONSIBILITY. I PURCHASED THIS USED AND NOW I KNOW WHY THE PRIOR TWO OWNERS GOT RID OF IT. I ALSO WAS UNDER THE IMPRESSION THAT NISSAN CARED ABOUT THE PEOPLE PURCHASING THEIR VEHICLES. I WANTED A SAFE TRUCK TO TRANSPORT MY CHILD. THERE NEEDS TO BE A RECALL AND NISSAN SHOULD REPLACE THE BRACKET FREE OF CHARGE KNOWING THAT THIS IS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502576March 12, 2013
SEATS
I WAS DRIVING WITH MY COUSIN ON OUR WAY TO LUNCH WHEN I HEARD A NOISE THAT SOUNDED LIKE I RAN OVER A PLASTIC BOTTLE. I THEN LEARNED THAT THE DRIVERS SEAT HAD BROKE. I CALLED CONSUMER AFFAIRS NISSAN AT 1-800-647-7261 ON JANUARY 3 2013. THE CUSTOMER SERVICE REP ASKED FOR MY VIN# TO SEE IF I WAS UNDER WARRANTY. ONCE SHE LOCATED THE INFO AND FOUND THAT MY WARRANTY EXPIRED I TOLD HER THAT I WANTED TO FILE A COMPLAINT AGAINST NISSAN. I DIDN'T STOP THERE I NOTIFIED THE BBB ALONG WITH THE ATTORNEYS GENERAL OFFICE AND THE NHTSA. I WAS TOLD THAT BECAUSE MY WARRANTY WAS EXPIRED I HAD TO HAVE 9 OTHER PEOPLE IN MY AREA WHO HAD THE SAME ISSUE COME FORWARD FOR THERE TO BE AN INVESTIGATION. IT WILL BE 3 MONTHS ON THE 28TH OF MARCH THAT I'M STILL RIDING AROUND WITH A BROKEN SEAT. I DID HAVE THE SEAT WELDED BUT IT BROKE AFTER 6 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502282March 11, 2013
VISIBILITY/WIPER
MY WIFE WAS DRIVING WHEN THE DRIVERS SIDE SUN VISOR FELL DOWN IMPAIRING HER VISION. THIS CAUSED HER TO SCRAPE THE PASSENGER SIDE RIMS ON THE CURB. I BELIEVE IT IS NOW OUT OF ALIGNMENT. LUCKILY NO ONE WAS INJURED, BUT THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. I HAVE READ OTHER COMPLAINTS ABOUT THIS SAME ISSUE. I BELIEVE THE PROBLEM IS NOT THE VISOR IT'S SELF (ALTHOUGH IT IS REALLY HEAVY) BUT WHERE IT ACTUALLY MOUNTS TO THE CEILING. WHY NISSAN WILL NOT OWN UP TO THIS AND CORRECT THE ISSUE IS BEYOND ME? GUESS THEY DON'T REALLY CARE CAUSE THE ALREADY GOT YOUR MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501880March 6, 2013
SEATS
I HAD JUST STOPPED MY VEHICLE AND OPENED THE DRIVER'S DOOR, TO EXIT. AS I BEGAN TO EXIT, THE BACK LEFT CORNER OF THE DRIVER'S SEAT COLLAPSED. I REMOVED THE SEAT CONTROL PANEL AND OBSERVED THE METAL SEAT FRAME HAD BROKEN. NOTE: THIS IS THE SECOND TIME, IN THE EXACT SAME LOCATION, THIS HAS HAPPENED IN THE PAST 4 MONTHS. THE FIRST TIME THE NISSAN DEALER WHERE I PURCHASED THE CAR OFFERED TO WELD IT FOR JUST UNDER $500.00 DOLLARS OR REPLACE THE FRAME FOR JUST OVER $1300.00 DOLLARS. ADDITIONALLY, I PURCHASED A "CERTIFICATION" WITH THE VEHICLE WHEN I BOUGHT IT USED (2009 WITH 7900 MILES) AND THE CERTIFICATION, ALTHOUGH STILL ACTIVE, DOES NOT COVER THIS PART. IF I HAD PURCHASED A "GOLD" CERTIFICATION, IT WOULD HAVE BE COVERED. I OPTED TO GO TO A LOCAL, FULL SERVICE AUTO BODY SHOP WHERE IT WAS WELDED FOR $150.00. I RE-CONTACTED THE SAME LOCAL NISSAN DEALER AGAIN AND THEY OFFERED TO RESEARCH THE INCIDENT AND ATTEMPT TO HELP. TWO DAYS LATER I WAS CONTACTED AND TOLD THAT THE LOCAL NISSAN CONSUMER AFFAIRS REPRESENTATIVE DENIED COVERING ANY PART OF THE REPAIR. THE NISSAN STORE THEN OFFERED TO PAY 50% OF THE REPLACEMENT COST CITING MY CUSTOMER LOYALTY (PURCHASING 5 CARS FROM THEM AN ANOTHER 3 FROM THEIR GROUP). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501132March 3, 2013
SEATS
MY WIFE WAS DRIVING ABOUT 40 MPH AND SUDDENLY SHE HEARD A CLICK AND THE DRIVER SEAT SANK TO THE REAR LEFT. THE CAR WENT TO THE NEXT LANE BUT LIKELY NO ONE WAS CLOSE. MY WIFE WAS ABLE TO TAKE CONTROL BACK AND PUT THE CAR IN LANE. WHEN SHE RETURNED HOME, I CHECKED THE SEAT AND IT WAS BROKEN AT THE REAR LEFT. QUICK CHECK ON INTERNET AND I FOUND THAT IT WAS A COMMON PROBLEM WITH THE MURANO. TO MY SHOCK, THERE WAS AN INVESTIGATION BUT NO RECALL WAS CALLED. MY WIFE WAS VERY CLOSE TO AN ACCIDENT. IF SHE WAS DOING 55 MPH ON THE CROWDED HIGHWAY, WE WOULD HAVE A DIFFERENT STORY TO TELL. DOES SOMEONE HAS TO DIE FOR A RECALL!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500008February 25, 2013
VISIBILITY
THIS IS THE SECOND TIME THE DRIVER'S SIDE VISOR HAS SUDDENLY BROKEN AND COME DOWN TO BLOCK MY VIEW IN THE MIDDLE OF DRIVING. I REPLACED THE ORIGINAL FOR THE SAME PROBLEM 3 YEARS AGO. SEEMS THE ISSUE WAS NOT ACTUALLY FIXED. IT NOW FALLS DOWN REGULARLY AND SUDDENLY BLOCKS MY VIEW. I'M TOLD ITS $400 TO FIX IT AGAIN. WHY HASN'T IT BEEN RECALLED? THERE IS OBVIOUSLY A DANGEROUS PROBLEM WITH THESE VISORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500034February 25, 2013
SEATS
AS I WAS DRIVING DOWN THE ROAD I HEARD LOUD SNAP AND THE SEAT SAGED TO THE LEFT. THE LEFT SIDE OF THE SEAT IS NOW CONSIDERABLEY LOWER THAT THE RIGHT SIDE AND YOU CAN WOBBLE THE SEAT QUITE A BIT, IT NO LONGER FEELS LIKE IT IS ATTACHED TO THE CAR VERY WELL. IT SEEMS THIS COULD BE A SERIUOS PROBLEM IN AN EMERGENCEY SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498335February 16, 2013
SEATS
DRIVERS SIDE FRONT SEAT FRAME BROKE AND THE SEAT IS LOOSE AND SHIFTS SIDE TO SIDE. THIS OCCURRED WHEN ENTERING THE VEHICLE WHEN THE VEHICLE WAS PARKED. THIS IS AN OBVIOUS DEFECT AND NISSAN SHOULD RECALL THE 2006 MURANO FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498336February 16, 2013
VISIBILITY/WIPER
THE PASSENGERS AND DRIVERS SUN VISORS SUDDENLY BEGAN FALLING DOWN AS THE VEHICLE IS DRIVING AND GOES OVER ANY DIP OR MINOR BUMP IN THE ROAD. THE VISOR DROPS AND BLOCKS THE DRIVERS VIEW OF THE ROAD. THE SAME OCCURS ON THE PASSENGER SIDE. THE VISORS WILL NOT STAY UP IN THE CLOSED POSITION. THIS IS APPARENTLY A DEFECT IN THE 2006 MURANOS AND NISSAN SHOULD RECALL THE MURANO FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496357February 4, 2013
SEATS
I PURCHASED A 2006 NISSAN MURANO FROM A REPUTABLE CAR DEALER IN DALLAS,TEXAS ON DECEMBER 5, 2012. ON OR ABOUT JANUARY 22,2013, I WAS DRIVING DOWN THE ROAD AT THE ABOVE MENTIONED SPEED AND HEARD A LOUD METAL CRACKING SOUND. AFTER THE CRACKING SOUND, THE SEAT BECAME UNSTABLE AND KEPT SHIFTING BACK AND FORTH. I TOOK THE VEHICLE BACK TO CAR DEALER AND THEY CHECKED THE DRIVER FRONT SEAT AND INFORMED THEY WOULD ORDER A PART TO FIX THE PROBLEM. IN THE MEANTIME, THEY ANCHORED THE SEAT, BUT TWO DAYS LATER, THE SEAT CAME LOOSE AGAIN AND I INQUIRED ABOUT THE PART THEY SAID THEY WOULD ORDER. THE SALESMAN TOLD ME IT WAS ON ORDER BECAUSE THE PART WAS NOT AVAILABLE. SEVERAL DAYS LATER THE SALESMAN CONTACTED ME AND SAID HE HAD BAD NEWS, THAT THEY DIDN'T HAVE THE PART IN STOCK AND WOULD HAVE TO BACK ORDER IT. I WAITED FOR A WEEK AND THEN THE SAME SALESMAN CONTACTED ME AND SAID THE SEAT WOULD HAVE TO BE REPLACED IN ORDER TO FIX THE DEFECT OR THAT I SHOULD TAKE IT TO A NISSAN DEALER AND MAYBE NISSAN WOULD PAY FOR THE REPAIR. AFTER SAID CONVERSATION, I RETURNED TO MY OFFICE AND LOOKED UP THIS DEFECT AND FOUND NUMEROUS COMPLAINTS REGARDING THESE SEATS COMING LOOSE IN THE 2006 NISSAN MURANO, IAND 2007 NISSAN MURANO. FURTHER, IN THE NUMEROUS COMPLAINTS THAT I REVIEWED, NOT ONLY DID THE COMPLAINTS INCLUDE THE FRONT DRIVER SEAT, BUT THE PASSENGER SEAT AS WELL AT A COST OF OVER $1,000.00 PER SEAT. I STRONGLY FEEL THAT NISSAN IS OBLIGATED TO RECALL THE 2006 NISSAN MURANO AND THE 2007 NISSAN MURANO FOR THE SAFETY OF THE PUBLIC AND THE OWNERS OF THESE CARS. . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493727January 22, 2013
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 72 MPH, SHE HEARD A LOUD THUMP AND THE DRIVER'S SIDE SEAT FRACTURED AND MOVED FROM LEFT TO RIGHT. THE CONTACT RECEIVED INJURIES TO HER HIP. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THEY ADVISED HER THAT THE FRONT DRIVER'S SEAT NEEDED A NEW UNDER CARRIAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. THE CURRENT MILEAGE WAS APPROXIMATELY 121,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493448January 18, 2013
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE FRONT DRIVER'S SIDE SEAT COLLAPSED TOWARD THE DRIVER'S SIDE DOOR. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. UPON RESTARTING, THE VEHICLE RESUMED WITH A FRACTURED SEAT BRACKET. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC, WHO ADVISED THAT THE SEAT FRAME WOULD NEED TO BE REPLACED. THE TECHNICIAN WELDED THE SEAT BRACKET BACK TO THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492308January 11, 2013
SEATS
I SAT DOWN IN THE DRIVERS SEAT, STARTED TO PULL OUT OF THE PARKING LOT AND HEARD A CRACKING SOUND AND FELT THE LEFT REAR OF THE SEAT DROP DOWN 1-2 INCHES. THE SEAT ROCKS FROM SIDE TO SIDE WHILE DRIVING. AFTER LOOKING IN THE AREA OF THE PRIOR LOUD CRACKING SOUND, I FOUND THE LEFT REAR SEAT BRACKET IS BROKEN. THIS IS VERY UNSAFE. THERE ARE HUNDREDS OF REPORTS ON THE INTERNET OF THIS PART FAILING IN MANY YEARS OF THE MURANO VEHICLE AND AN UPDATED STRONGER PART IS NOW AVAILABLE. THIS HAS BEEN AN ON GOING PROBELM WITH THE MURANO AND FEEL THIS TYPE OF INCIDENT SHOULD BE THE SUBJECT OF A RECALL AND REPAIRED FOR NO COST TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491734January 7, 2013
SEATS
I WAS TURNING AND NOTICE THAT MY SEAT WAS MOVING. ROCKING MOTION AND IS NOT SECURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490278December 27, 2012
SEATS
I WAS PULLING OUT OF AS PARKING LOT WITH HOT COFFEE IN MY CUP HOLDER. MY MOTHER WAS IN THE PASSENGER SEAT AND MY 11 YEAR OLD SON WAS IN THE BACK SEAT. I HEARD A CLUNK AND MY SEAT JOLTED BACKWARD MAKING CONTROLLING MY VEHICLE EXTREMELY DIFFICULT ALMSOT RESULTING IN HITTING A GAS STATION SIGN AND JUTTING OUT INTO A MAJOR ROADWAY. THE COFFEE SPILLED INTO MY LAP ADDING TO THE ALREADY SEVERE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490035December 25, 2012
SEATS
I SAT DOWN IN THE DRIVERS SEAT AND HEARD A CRACKING SOUND AND FELT THE LEFT REAR OF THE SEAT DROP DOWN 1-2 INCHES. THE SEAT ROCKS FROM SIDE TO SIDE WHILE DRIVING. UPON INVESTIGATION I FOUND THE LEFT REAR SEAT BRACKET IS BROKEN. THIS IS VERY UNSAFE. THERE ARE HUNDREDS OF REPORTS ON THE INTERNET OF THIS PART FAILING IN MANY YEARS OF THE MURANO VEHICLE AND AN UPDATED STRONGER PART IS NOW AVAILABLE. I FEEL THIS TYPE OF INCIDENT SHOULD BE THE SUBJECT OF A RECALL AND REPAIRED FOR NO COST TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488884December 15, 2012
SEATS
WHILE DRIVING I HEARD A LOUD POP AND THE DRIVER'S SEAT SHIFTED TO THE LEFT ALMOST LOSING CONTROL OF THE CAR I PULLED OVER AND THE SEAT WAS LOOSE AT THE BASE FROM THE LEFT SIDE, AT CLOSER INSPECTION THE FRAME HAD SEPARATED AND THE METAL FRAMING HAD SPLIT. THIS ISSUE SEEMS TOO OFTEN WITH THIS VEHICLE THE MANUFACTURER SHOULD RESPOND TO THESE MULTIPLE ISSUES AND ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488789December 14, 2012
STEERING
UPON STARTING VEHICLE IN A.M., I HEARD A LOUD WHINE EMANATE FROM ENGINE COMPARTMENT. THE SOUND WAS EXACTLY LIKE BRITTLE LEAVES FROM A TREE WERE RUBBING ON THE MOVING BELTS. I TURNED STEERING WHEEL LEFT AND RIGHT AND STEERING SENSATION SEEMED SPORADIC AND IRREGULAR. I OPENED THE HOOD AND CHECKED SERPENTINE BELT AND POWER STEERING BELT. I THOUGHT THE BELTS MAY BE GLAZED OR HAVE LOOSENED OR HAD A FOREIGN OBJECT TOUCHING THEM. ALL LOOKED OKAY BUT THE NOISE REMAINED. THAT AFTERNOON I CALLED MY MECHANIC AND MADE APPT. MY MECHANIC CHECKED VEHICLE , ADDED POWER STEERING FLUID AS HE FOUND THERE WAS A LEAK IN THE POWER STEERING PRESSURE HOSE AND SAID HE WOULD ORDER A NEW UNIT AND INSTALL AS SOON AS POSSIBLE. HE SAID THIS IS AN EXTREMELY COMMON PART TO FAIL ON THESE MURANOS. WITHIN A FEW DAYS THE REPAIR WAS COMPLETE, HOWEVER IT SET ME BACK FOUR HUNDRED DOLLARS. I CALLED NISSAN AT 1-800- NISSAN1. THE AGENT ON BEHALF OF NISSAN REFUSED TO ACCEPT RESPONSIBILITY, HOWEVER DID MAKE A CASE NUMBER. I STATED SOMEONE WILL BE SERIOUSLY INJURED OR KILLED ONE DAY, BUT WAS MET WITH THE OBLIGATORY "WE ARE NOT RESPONSIBLE". I CALLED THE DEALER WHERE I PURCHASED THE MURANO AND WAS TOLD NISSAN IS WELL AWARE OF THE NUMEROUS FAILURES OF THIS POWER STEERING PRESSURE HOSE, AND IT IS EXTREMELY COMMON. SINCE THERE IS NO RECALL, THERE IS NOTHING THAT COULD BE DONE TO ASSIST ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488813December 14, 2012
POWER TRAIN
ON 12/10/12 I WAS DRIVING ABOUT 15MPH WHEN ALL OF A SUDDEN MY VEHICLE STARTED MAKING LOUD CLUNKING NOISES, BROUGHT THE VEHICLE TO MY MECHANIC WHO INSPECTED IT AND SAID THEY BELIEVED THAT IT WAS AN ISSUE WITH THE TRANSFER CASE OR TRANSMISSION WHICH SHOULD HAVE BEEN COVERED UNDER THE EXTENDED WARRANTY. NISSAN IS SAYING THAT THE TRANSFER CASE HAS NO WARRANTY EVEN THOUGH THEY KNOW THAT IT FAILS. WHEN ASKED WHY IT FAILED THE TECHNICIAN TOLD ME THAT NISSAN DOESN'T ALLOW THEM TO DIAGNOSE THE FAILURE JUST TO REPLACE IT BUT UNFORTUNATELY AT MY COST OF $3500 WHY SHOULD I BE RESPONSIBLE FOR THIS IF THEY KNOW ITS AN ISSUE AND CAN NOT GUARANTY THAT IT WON'T FAIL AGAIN! I CAN NOT AFFORD NOT SHOULD I HAVE TO PAY FOR NISSANS FAILURE! THIS IS A WIDE SPREAD ISSUE AND NISSAN NEEDS TO MAKE THIS RIGHT WITH THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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