Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10433563October 30, 2011
VISIBILITY
THE DRIVER SIDE SUNVISOR SUDDENLY FELL DOWN STRIKING MY WIFE IN THE FORE HEAD AND CAUSING HER TO RUN OFF THE ROADWAY. SHE WAS SAFELY ABLE TO RE-ENTER THE ROADWAY WITHOUT OVER CORRECTING AND HAVING AN ACCIDENT. THIS HAS HAPPENED SEVERAL TIMES, FINALLY TO THE POINT THAT I HAVE REMOVED THE SUNVISOR. I HAVE TWIN SEVEN YEAR OLDS WITH AUTISM THAT RIDE IN THIS VEHICLE SEVERAL TIMES A WEEK. I HAVE READ OF SEVERAL OTHER OWNERS OF MURANO'S WITH THE SAME ISSUE. AS A POLICE OFFICER AND PARAMEDIC THIS IS A SAFETY ISSUE THAT THE MANUFACTURER NEEDS TO ADDRESS, BEFORE SOMEONE IS SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432564October 24, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE VISOR FELL FROM ITS HOUSING, OBSCURING THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HIM THAT HE NEEDED A NEW VISOR. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430763October 19, 2011
SEATS
I HAVE THE SAME ISSUE WITH MY DRIVER'S SEAT BREAKING DUE TO THE THIN METAL USED IN THE SEAT ASSEMBLY DESCRIBED HERE: NHTSA ACTION NUMBER: PE08065 THE LEFT REAR OF THE SEAT COLLAPSED AND NOW THE SEAT ROCKS BACK AND FORTH WHILE DRIVING. HTTP://WWW.ABOUTAUTOMOBILE.COM/INVESTIGATION/2004/NISSAN/MURANO/SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430043October 13, 2011
SEATS
WE HAVE HAD ANOTHER ISSUE CONCERNING OUR 2004 NISSAN MURANO. THIS TIME IT IS THE DRIVER SEAT THAT HAS BROKEN. THE NISSAN DEALERS KNOW OF THIS ISSUE AND HAVE NOT OFFERED ANY HELP OTHER THAN WANTING TO CHARGE $1000.00 FOR THE SEAT FRAME ASSEMBLY. A SEAT THAT HAS BROKEN! A VERY INTEGRAL PART OF THE CAR THAT SHOULD BE STRONG AND FREE FROM DEFECTS. IT WOULD BE JUSTICE IF SOMEONE COULD MAKE THIS COMPANY OWN UP TO THE TERRIBLE CRAFTMANSHIP THAT THIS VEHICLE WAS CONSTRUCTED WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429395October 11, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
AUTOMATIC LEFT SIDE DOOR LOCK DOES NOT FUNCTION AUTOMATICALLY. FRONT RIGHT SIDE AND LEFT REAR DOOR LOCKS ONLY WORK INTERMITTENTLY. I HAVE BEEN TOLD DOOR ACTUATORS NEED TO BE REPLACED. PROBLEM CANNOT BE FIXED WITHOUT COMPLETE REPLACEMENT. THIS APPEARS TO BE A PROBLEM EITHER WITH FAULTY DESIGN OR PRODUCTION. INABILITY TO AUTOMATICALLY LOCK DOORS FROM THE INSIDE COULD PRESENT SAFETY PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428471October 4, 2011
LATCHES/LOCKS/LINKAGES
WHEN GETTING OUT OF CAR TO FILL GAS AND UPON CLOSING DOOR, THE DOORS ARE AUTOMATIC LOCKING, I HAD CHILDREN IN THE CAR. THIS CAR HAS CONTINUE TO DO THIS AND IS SERIOUS SAFETY ISSUE. AS A FEMALE I WANT TO KNOW THESE LOCKS CAN BE COUNTED ON TO LOCK OR NOT WHEN CORRECT. A CHILD COULD EASILY GET INTO CAR AND DOORS LOCK ON THERE OWN. THIS IS KNOWN ISSUE WITH NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426751September 22, 2011
VISIBILITY
DRIVER'S SIDE SUN VISOR SUDDENLY FLOPPED DOWN AND BLOCKED MY WIFE'S VIEW OF THE ROAD. IT WILL NOT STAY UP. AFTER LISTENING TO HER COMPLAINTS FOR WEEKS, I FINALLY TOOK IT THE DEALERSHIP TO GET A NEW ONE. THEY WANT $182.59 PLUS TAX JUST FOR THE PART! THAT DOESN'T EVEN INCLUDE LABOR TO INSTALL. THE DEALERSHIP TOLD ME I WAS LUCKY BECAUSE IT USED TO COST $425. THAT IS LUDICROUS! I HAVE FOUND DOZENS OF SIMILAR COMPLAINTS ON THIS VERY WEBSITE. IT IS A SERIOUS SAFETY ISSUE AND IT IS OBVIOUSLY A SYSTEMIC PROBLEM. I DIDN'T REALIZE HOW MUCH IT AFFECTED YOUR DRIVING UNTIL I DROVE IT TODAY. WE ARE IN THE MARKET FOR A NEW CAR AND I CAN GUARANTEE IT WILL NOT BE A NISSAN OR INFINITI. $200 FOR A $20 SUN VISOR IS INSANE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426467September 20, 2011
SEATS
THE WELD ON THE DRIVERS SEAT FRAME IS FRACTURED. IT IS A MAJOR SAFETY ISSUE AND NISSAN HAS CHANGED THE PART FROM WHAT IS ORIGINALLY IN THE VEHICLE, ALTHOUGH NISSAN WON'T ADMIT TO A CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426348September 19, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 30 MPH THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY AND ALTERNATOR BELT NEEDED TO BE REPLACED. THE REMEDY FAILED TO CORRECT THE FAILURE, TWO WEEKS LATER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE AND REFERRED HER TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424262September 8, 2011
SEATS
THE FRONT DRIVERS SEAT CANNOT BE MOVED FORWARD OR BACKWARD. THE RIGHT SIDE OF THE SEAT APPEARS TO BE STUCK IN PLACE. THE INABILITY TO ADJUST THE SEAT IMPACTS A DRIVERS ABILITY TO POSITION THE SEAT FOR SAFE DRIVING I.E. PEDAL DISTANCE, STEERING DISTANCE, SIDE VIEW MIRROR VIEWING ETC.... THIS APPEARS TO BE A KNOWN PROBLEM. THERE ARE SEVERAL WEBSITES WHERE OWNERS DISCUSS THEIR EXPERIENCE ONE SUCH WEBSITE IS HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F14EC7A (THIS IS AN EDMUNDS.COM BLOG), A SECOND BLOG SITE WHERE OWNERS REPORT THIS SAFETY ISSUE IS HTTP://WWW.NISSANMURANO.ORG/FORUMS/66-PROBLEMS/10406-MORE-DRIVERS-SEAT-PROBLEMS.HTML. THIS IS NISSSAN WEB SITE. A THIRD SET OF COMPLAINTS CAN BE FOUND AT HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2005/NISSAN/MURANO/SEAT. THIS IS CLEARLY A PROBLEM WHICH MAY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422126August 30, 2011
VISIBILITY
2004 NISSAN MURANO. CONSUMER STATES SUN VISOR WILL NOT STAY IN PLACE. IT WILL NOT STAY UP AND OUT OF THE WAY. *TGW THE CONSUMER STATED THE SUN VISOR HAS BEEN REPLACED FOUR TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421681August 27, 2011
SEATS
THE POWER SEAT MOTOR ON MY 2004 NISSAN MURANO SE HAS FAILED. IT WILL NOT MOVE FORWARD OR BACKWARDS. IN ADDITION, THE WHEEL HUB BEARING FAILED/BROKE AND ALSO HAD TO BE REPLACED AT A VERY EXPENSIVE COST. PRIOR TO THIS, THE DIFFERENTIAL ALSO FAILED/LEAKED AND HAD TO BE REPLACED/FIXED. THIS VEHICLE HAS ONLY 100,000 MILES AND HAS ENDURED A ONGOING SERIES OF REPAIRS FOR NUMEROUS FACTORY INSTALLED DEFECTS. THE NISSAN, MURANO IS NOT A SAFE, RELIABLE VEHICLE TO OWN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421062August 22, 2011
LATCHES/LOCKS/LINKAGES
ALL 4 "DOOR LOCK ACTUATORS" ON MY 2004 NISSAN MURANO ARE DEFECTIVE. THIS ISSUE OCCURS INTERMITTENTLY AND MEANS THAT THE DOOR LOCK WILL RANDOMLY NOT UNLOCK OR LOCK. ONLY THE DRIVER DOOR HAS A KEY LOCK- MEANING THAT FOR EACH OTHER DOOR, THE DOORS MUST BE LOCKED FROM WITHIN IF THE LOCK ACTUATOR IS NOT WORKING OR ACTING UP. FOR EXAMPLE, IF A CAR DOOR IS NOT OPENING, AND YOU UNLOCK IT FROM WITHIN THE CAR, THEN CLOSE THE DOOR, AND PRESS "LOCK" ON YOUR KEY-CHAIN, THAT CAR DOOR WILL STILL HAVE NOT LOCKED. THE CAR DOOR LOCK STOPS RESPONDING, AND CAN ONLY BE DONE MANUALLY INTERNALLY. I SPOKE TO NISSAN A YEAR AGO ABOUT THIS PROBLEM AND THEY INDICATED THAT EACH DOOR WOULD BE $400 TO FIX, MEANING $1600 ALTOGETHER. RESEARCH HAS INDICATED TO ME THAT THIS IS A FAIRLY COMMON NISSAN PROBLEM AND THAT NONE OF THE DEALERSHIPS ARE DOING ANYTHING TO HELP THE CONSUMER- OTHER THAN INDICATING THE LARGE PRICE TAG. THIS ISSUE DIRECTLY AFFECTS THE SAFETY OF THE PRODUCT- BECAUSE IT BECOMES IMPOSSIBLE TO TELL WHETHER THE DOOR IS ACTUALLY LOCKED, UNLESS THE OWNER PHYSICALLY WALKS AROUND THE CAR AND CHECKS EACH DOOR- AND THEN LOCKS THE DOOR MANUALLY FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419449August 15, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY 2004 NISSAN MURANO SE JUST RECENTLY PASSED 115,000 MILES. I HAVE BEEN NOTICING A LACK OF POWER, SOME ODD/VARIOUS NOISES AND JUST RECENTLY SAW A PUFF OF SMOKE OUT OF THE EXHAUST. SHORTLY AFTER, THE SERVICE ENGINE SOON LIGHT CAME ON AND I HAD THE CODE VERIFIED AT ADVANCE AUTO. CATALYTIC SYSTEM FAILURE ON ONE OF THE BANKS. THIS TYPE OF FAILURE IS EXTREMELY COMMON WITH NISSAN VEHICLES UTILIZING THE VQ ENGINE AND TYPICALLY RESULTS IN BACKFLOW OF CATALYST MATERIAL INTO THE ENGINE WHICH IN TURN CAUSES CATASTROPHIC FAILURE TO THE PISTONS AND PISTON RINGS. REPLACEMENT OF THE CATALYTIC CONVERTERS IS HIGHLY DIFFICULT AND GENERALLY COSTS AROUND $2,500 AT A DEALER. PARTS ALONE WILL COST IN EXCESS OF $600 FOR AFTERMARKET AND $1,600 FOR OEM. THIS ISSUE GENERALLY HAPPENS BETWEEN 80K AND 120K MILES ON ALMOST EVERY ALTIMA, MAXIMA AND MURANO AND THERE ARE MULTIPLE FORUMS IN WHICH VARIOUS OWNERS DISCUSS THIS MATTER IN GRAVE DETAIL. IT IS NOT A MATTER OF IF THIS WILL HAPPEN TO THESE VEHICLES, IT IS A MATTER OF WHEN. I PURCHASED THIS VEHICLE 1.5 YEARS AGO AND STILL OWE MUTLTIPLE THOUSANDS OF DOLLARS ON IT. THIS IS RIDICULOUS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416699August 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A 2004 NISSAN MURANO. I DID ONLY A LITTLE BIT OF RESEARCH BEFORE I BOUGHT IT BECAUSE I REALLY LIKED THE WAY THEY LOOKED AND DROVE. SHORTLY AFTER THE PURCHASE, I BEGAN TO READ ABOUT THE POOR QUALITY OF THE CVT TRANSMISSION. I BOUGHT THE CAR WITH 100,000 KMS ON IT SO I WAS QUITE WORRIED AS I DON'T THINK MANY PEOPLE CAN AFFORD A NEW TRANSMISSION AT SEVERAL THOUSANDS OF DOLLARS, ESPECIALLY ME. NOT LONG AFTER THAT, NISSAN CAME OUT WITH AN EXTENDED WARRANTY ON THE CVT'S BECAUSE PRETTY MUCH EVERY MURANO OWNER HAS A PROBLEM WITH IT SOONER OR LATER. NEEDLESS TO SAY, IM AT 160,000 KMS ON IT RIGHT NOW AND SURE ENOUGH, IM HAVING BIG PROBLEMS NOW. A HUGE KNOCKING NOISE IS COMING FROM THE TRANSMISSION THAT KIND OF SOUNDS LIKE A HELICOPTER TAKING OFF. EVERY ONCE IN A WHILE FOR SOME TIME NOW, WHEN I'VE BEEN AT A STOP LIGHT, I CAN LITERALLY PUT THE GAS PEDAL DOWN TO THE FLOOR AND THERE WILL BE NO RESPONSE FOR ABOUT 5 SECONDS, THEN THE CAR WILL JOLT FORWARD. MY MURANO IS AT THE NISSAN DEALERSHIP RIGHT NOW AND THEY'RE TELLING ME THE PROBLEM IS COMING FROM THE FRONT DIFFERENTIAL AND THAT THEY WON'T COVER IT UNDER THE NEW WARRANTY. THE DIFFERENTIAL IS INSIDE OF THE TRANSMISSION AND THEREFORE PART OF IT, YET THEY WON'T COVER IT. SO RIGHT NOW IM PRETTY MUCH AT THE POINT WHERE I NEED TO GET RID OF THIS THING ASAP AND GET SOMETHING ELSE. IF NISSAN REFUSES TO STEP UP TO THE PLATE WITH THIS WORLDWIDE PROBLEM, UNFORTUNATELY IM GOING TO HAVE TO TURN MY BACK ON NISSAN FROM HERE ON OUT WHICH IS REALLY TOO BAD, BECAUSE THIS IS THE 3RD NISSAN I'VE HAD WITH ONLY MINOR ISSUES UNTIL NOW. THE MAGNITUDE OF THIS PROBLEM IS MORE THAN ENOUGH FOR ME TO NEVER BUY A NISSAN AGAIN. SOMEBODY NEEDS TO DO SOMETHING ABOUT THIS. I WISH I WOULD HAVE KNOWN THAT NISSAN TEAMED UP WITH FISCHER PRICE TO BUILD THE MURANO. I NEVER WOULD HAVE BOUGHT ONE! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415849July 24, 2011
FUEL SYSTEM, GASOLINE
IN 2006 WE RECEIVED A RECALL LETTER ABOUT NISSAN HAVING PROBLEMS WITH THE FUEL TANK. WE HAD THE PROTECTION GUARD INSTALLED BY NISSAN AS PER NHTSA RECALL. IN APRIL 2011 WE WERE DRIVING ON HIGHWAY AND HIT SOMETHING SMALL IN THE ROAD THAT PUNCTURED THE FUEL TANK. THE ITEM WAS SO SMALL NO ONE IN THE CAR SAW IT. THE PROTECTIVE SHIELDING, WHICH WAS A THIN PIECE OF PLASTIC, SHATTERED AND FAILED TO PROTECT THE TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413696July 20, 2011
SEATS
I HAVE A 2004 NISSAN MURANO WITH A BROKEN DRIVERS SEAT. THE LEFT SIDE OF THE DRIVER SEAT SUPPORT FRAME HAS FATIGUED AND BROKEN. SEVERAL REPAIR SHOPS IN MY AREA HAVE INDICATED THAT THEY WILL NOT TRY TO REPAIR BECAUSE THE GUAGE OF THE METAL SUPPORT IS TOO THIN. NEW SEAT BASES, WHICH ARE HARD TO FIND, CAN COST $1000 FOR THE PART. MY INTERNET SEARCH HAS REVEALED THIS TO BE A COMMON PROBLEM. NEED HELP ON THIS! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414531July 20, 2011
VISIBILITY
FOR NO VISIBLE REASON, THE DRIVER'S SIDE VISOR DROPPED DOWN AND COULD NOT BE PUT BACK INTO PLACE. IT REFUSES TO STAY UP. IN THE DOWN POSITION THE VIEW IS CUT IN HALF AND RENDERS THE VEHICLE UNSAFE FOR SUSTAINED DRIVING. I BELIEVE THIS IS A TOTAL MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412668July 12, 2011
VISIBILITY
DRIVER SIDE SUN VISOR DROPPED DOWN UNEXPECTEDLY AND INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411692July 10, 2011
VISIBILITY
2004 NISSAN MURANO DRIVER'S SIDE SUN VISOR REPEATEDLY FALLS DOWN AND WILL NOT STAY UP CAUSING A SERIOUS SAFETY ISSUE. THE CONSEQUENCES COULD BE FATAL IF NOT FIXED. I HAVE HAD 2 INCIDENTS WHERE I WAS CLOSE TO BEING HIT BY ANOTHER CAR DUE TO THE VISOR FALLING. THE VISOR FELL AS I WAS APPROACHING AN INTERSECTION IN WHICH IT CAUSED ME TO GO THROUGH A RED LIGHT. I HAVE CONTACTED NISSAN CONSUMER AFFAIRS AND THEY TOLD ME I HAD TO TAKE IT TO A DEALERSHIP FOR THEM TO VERIFY THAT IT WAS AN ISSUE. I THEN CONTACTED NISSAN CONSUMER AFFAIRS BACK TO LET THEM KNOW IT WAS VERIFIED THAT IT WAS A PROBLEM AND THAT A REGIONAL SPECIALIST WOULD CONTACT ME. I TALK TO THE REGIONAL SPECIALIST AND SHE NEEDED THE DOCUMENTATION FROM THE DEALERSHIP. SHE NOW HAS IT AND I'M WAITING FOR A RESPONSE NOW. THIS ALL STARTED JUST A COUPLE OF WEEKS AGO WITH NISSAN. IF THE SAFETY ISSUE IS NOT RESOLVED BY THEIR EXPENSE THEN I'M TALKING TO A GOOD FRIEND THAT IS AN INVESTIGATIVE REPORTER FOR A LOCAL NEWS COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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