Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10511501May 11, 2013
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
AT APPROXIMATELY 60,000 MILES WITH THE AGE OF THE CAR BEING APPROXIMATELY FIVE (5) YEARS OLD THE FRONT PASSENGER DOOR WOULD NOT UNLOCK OR LOCK WHEN THE REMOTE ACTUATOR WAS USED. THIS GOT PROGRESSIVELY WORSE AND THEN LESS THAN A YEAR LATER THE DRIVER'S SIDE DOOR BEGAN DOING THE SAME THING. NOW NEITHER ONE OF THESE DOORS WILL WORK CORRECTLY AND OFTEN LOCK ON THEIR OWN WITHOUT THE REMOTE ACTUATOR OR THE INTERNAL MANUAL LOCKING SYSTEM BEING USED. THIS HAS SPREAD TO THE REAR DOORS TOO BUT ONLY INTERMITTENTLY AT THIS TIME. I HAVE READ ON THE INTERNET THAT MANY MANY OWNERS OF A NISSAN MURANO OF ALMOST EVERY MODEL YEAR EVENTUALLY EXPERIENCE THIS PROBLEM. THIS CREATES A SAFETY PROBLEM SHOULD ENTRY INTO THE VEHICLE OR EXIT FROM THE VEHICLE IN AN EMERGENCY SITUATION BE REQUIRED BECAUSE THE DOORS WILL NOT UNLOCK FROM THE OUTSIDE WITHOUT A KEY AND THE ONLY DOOR THAT HAS A KEY SLOT IS THE DRIVERS SIDE FRONT DOOR. IF THE KEY'S IN THE IGNITION HOW WOULD ANYONE ON THE OUTSIDE OF THE VEHICLE GET THE DOORS OPEN IN AN EMERGENCY? THERE WAS A RECALL ISSUED A FEW YEARS AGO IN AUSTRALIA FOR THIS VERY SAME PROBLEM ON A DIFFERENT NISSAN MODEL VEHICLE. IF THIS WAS A SAFETY ISSUE THERE AND WAS ACKNOWLEDGED BY NISSAN TO BE THEIR RESPONSIBILITY TO RESOLVE I CANNOT HELP BUT ASK "WHY ISN'T THIS BEING TAKEN CARE OF HERE IN THE USA BY NISSAN?" NISSAN AND THEIR DEALERS HAVE KNOWN OF THIS SAFETY PROBLEM FOR YEARS AND QUOTE BETWEEN $400 AND $500 TO FIX JUST ONE DOOR. MANY OWNERS REPORT VIA THE INTERNET THAT THIS PROBLEM EXISTS ON AT LEAST 2 DOORS AND SOME REPORT ALL 4 DOORS INCLUDING THE REAR LIFT GATE HAVE THIS PROBLEM. SOMETHING NEEDS TO BE DONE TO RESOLVE THIS PROBLEM AND PROTECT THE OWNERS AND OCCUPANTS OF THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511413May 10, 2013
POWER TRAIN
5/10/12: STOPPED IN TRAFFIC ON I-75 SOUTH IN TN. HAD DRIVEN APPROX 5 HOURS. TRAFFIC PROCEEDED TO NORMAL SPEED. STEPPED ON GAS PEDAL, CAR WOULD NOT ACCELERATE. THEN IMMEDIATELY SPED OFF. DEALER WAS FINALLY ABLE TO DIAGNOSE THE ISSUE ON 5/6/2013 (NOW OUTSIDE OF WARRANTY). THE ISSUE WAS FIRST RECOGNIZED BY NISSAN NOV 2006 (NTB05-084A). NISSAN CORP HAS CHOSEN TO NOT RECALL THE VEHICLES. THEY ALSO WILL NOT ASSIST WITH THE REPAIR ($2050). WAS ALSO TOLD THAT THE REPAIR MAY NOT FIX THE ISSUE. SOME PEOPLE HAVE FIXED THIS ISSUE ONLY TO END UP HAVING THE TRANSMISSION REPLACED ($5000+). THE ISSUE IS ONLY APPARENT IN WARMER WEATHER (AND NOT DAILY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510277May 1, 2013
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE DOOR LOCK ACTUATOR DOES NOT WORK WHEN THE BUTTON IS PUSHED FROM THE INSIDE. THE LEVER MUST BE MOVED MANUALLY. THIS POSES A SAFETY ISSUE DUE TO THE FACT THAT IN AN EMERGENCY THE DOOR STAYS LOCKED DISALLOWING A QUICK EXIT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509638April 26, 2013
POWER TRAIN
WENT TO DEALERSHIP TO CHECK POWER LOSS AND NOISE FROM CVT TRANSMISSION. DEALER GAVE ME AN ESTIMATE OF $4225 TO REPLACE TRANSFER CASE. THEY SAID THAT WARRANTY WAS FOR THE TRANSMISSION AND NOT THE TRANSFER CASE. AFTER RESEARCHING ON THE INTERNET, SEVERAL THOUSAND CASES OF LEAKING OR FAILING TRANSFER CASES HAVE BEEN FOUND FOR THIS VEHICLE AND NISSAN HAS IGNORED ALL INSTANCES TO AVOID A RECALL. PLUS, THEY ARE CHARGING $4225 FOR A PART THAT MAKES UP THE TRANSMISSION USING A TECHNICALITY TO AVOID REPLACING THE DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497597February 9, 2013
POWER TRAIN
WHILE DRIVING ON FREEWAY CAR WOULD NOT RESPOND TO THROTTLE. AFTER SHUTTING DOWN ENGINE AND RESTARTING CAR RAN NORMALLY. SECOND EVENT OCCURED IN HEAVY TRAFFIC WITH NO RESPONSE TO THROTTLE. TOOK CAR TO THE DEALER IN BURIEN WASHINGTON FOR FULL CHECK OUT AND THEY COULD FIND NO PROBLEM WITH CAR. EVERYTHING WAS NORMAL AND NO FAULT CODES. THIRD EVENT OCCURED LAST NIGHT WHILE DRIVING IN HEAVY TRAFFIC ON FREEWAY. THIS EVENT WAS MORE SEVERE. CAR DECELERATED RAPIDLY (ALMOST LIKE THE BRAKES HAD BEEN SLAMMED ON BUT IT WAS DEFINITELY SOMETHING IN THE TRANSMISSION OR TRANSFER CASE) AND THE ENGINE RPM ALSO INCREASED RAPIDLY. CAR WAS DIFFICULT TO CONTROL, NEARLY CAUSING AN ACCIDENT. I WAS ABLE TO GET CAR TO SIDE OF FREEWAY. I TURNED OFF THE ENGINE AND RESTARTED CAR. CAR RAN NORMALLY. IN READING OTHER REPORTS ON THE INTERNET THIS IS A KNOWN PROBLEM WITH THE 2003 AND 2004 MURANO TRANSMISSIONS AND OR TRANSFER CASES. IT IS VERY DANGEROUS. THE DEALERS CANNOT FIND THE PROBLEM AND IT CAN HAPPEN AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497605February 9, 2013
FUEL/PROPULSION SYSTEM
DUE TO A RECALL A PLASTIC SHIELD WAS INSTALLED A FEW YEARS AGO BY DEALER TO PROTECT THE FUEL TANK FROM ROAD DEBRIS. SOMETHING MUST HAVE HIT THE SHIELD CAUSING FOUR OF THE 6 PLASTIC FASTENERS TO BREAK OFF OR FAIL DUE TO AGE. THE SHIELD WAS DANGLING ON PASSENGER SIDE. I PURCHASED AND INSTALLED REPLACEMENT FASTENERS. MOST PEOPLE WILL NOT KNOW TO INSPECT FOR THIS LEAVING THE TANK EXPOSED. I THINK NISSAN'S SOLUTION IS INADEQUATE. THE SHIELD SHOULD BE MORE ROBUST. PERHAPS METAL WITH METAL FASTENERS? I ALSO THINK THIS SHOULD BE A RECALL OF THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496493February 5, 2013
POWER TRAIN
DELAYED IN ACCELERATION. FAULTY CVT TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493283January 17, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOOR LOCK ACTUATORS FAIL TO LOCK DOORS WITHIN SHORT PERIOD OF TIME. ALSO AFFECTED GAS FILL DOOR BECAUSE IT IS CONNECTED WITH AN ELECTRICAL SOLENOID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491624January 7, 2013
ELECTRICAL SYSTEM, POWER TRAIN
I WAS STOPPED AT TRAFFIC LIGHT, WHEN LIGHT TURNED GREEN I BEGAN TO ACCELERATE. I BEGAN TO SMELL BURNING THRU AIR VENTS AND THEN AT ABOUT 40 MPH THE CAR WOULD NOT RESPOND TO MY ACCELERATION OF GAS PEDAL. I HAD LOST ALL POWER AND CONTROL OF VEHICLE. THE CAR BEHIND ME HAD TO SWERVE SUDDENLY TO AVOID ME AND IT ALMOST CAUSED A SERIOUS WRECK WITH MY 4 CHILDREN INSIDE. I HAD BATTERY CHECKED AND ALTERNATOR CHECKED AND WAS TOLD ALTERNATOR WAS BAD. WELL I REPLACED ALTERNATOR AND WOULDN'T YOU KNOW IT 2 WEEKS LATER, THE SAME INCIDENT OCCURRED, I WAS GOING ABOUT 35-40 MPH AND IT JUST QUIT AGAIN. AND AGAIN MY 4 KIDS WERE INSIDE AS I WAS DRIVING THEM TO SCHOOL! I'VE CALLED TO INQUIRE ABOUT THE RECALL FOR THIS ISSUE AND AM TOLD MINE DOESN'T QUALIFY. I'VE SEEN SO MANY PEOPLE WITH THIS ISSUE. WHY ISN'T IT BEING ADDRESSED. WILL IT TAKE HAVING MY 4 KIDS INSIDE INVOLVED IN AN AWFUL WRECK? WE NEED SOMEONE TO HELP WITH THIS BEFORE SOMETHING BAD HAS TO HAPPEN!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490052December 25, 2012
EQUIPMENT:MECHANICAL, ENGINE AND ENGINE COOLING
NISSAN MURANO 96" BEGAN LEAKING ENGINE OIL, WENT IN TO FIX UNDER A NISSAN WARRANTY. LEAK WAS NOT FIXED AND THE POWER STEERING BEGAN TO LEAK. SERVICE MANAGER AT DEALERSHIP, AUTOBARN NISSAN, DON MEKOOLA TOLD ME THESE ENGINES BEGIN LEAKING AT THIS POINT AND THE DEALERSHIP WOULD NOT EVEN OFFER ENOUGH ON A TRADE TO WHOLESALE THE MURANO. THAT TELLS YOU ALL YOU NEED TO KNOW. NISSAN USA WILL DO NOTHING AND THE DEALER WILL DO NOTHING. I HAD NO IDEA THE CAR WAS THIS BAD A SHAPE AND CONTINUED DRIVING IT. NOW I FOLLOW DON'S ADVICE AND TOP OFF BOTH ENGINE OIL AND POWER STEERING FLUID EVERY WEEK. NOT THE BEST ANSWER, BUT I HAVE NO CHOICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489111December 18, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS ENGAGED BUT THE VEHICLE FAILED TO DECELERATE UNTIL AFTER THE CONTACT REPEATEDLY APPLIED THE BRAKES. THE CONTACT WAS ABLE TO CONTINUE DRIVING WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE REAR BRAKE CALIPERS HAD SEIZED. THE VEHICLE REPAIRS CONSISTED OF THE REPLACEMENTS OF BOTH ROTORS, BRAKE PADS AND CALIPERS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487772December 9, 2012
POWER TRAIN
DRIVING TO CT CAR DIES IN MID MOMENTUM AND ALMOST CAUSES A SERIOUS ACCIDENT. FOUGHT TO GET OVER INTO THE BREAKDOWN LANE ALMOST GETTING HIT BY A SIXTEEN WHEELER. AFTER A $150 DOLLAR TOW THE CAR STARTS UP AND I DROVE IT TO THE DEALER THE NEXT DAY. I WAS TOLD THAT IT WAS A CAM POSITION AND CAM SHAFT SENSOR. TOTAL COST $650. TAKE CAR HOME TWO DAYS LATER THE SURGES STARTED AND THE CAR STARTS SPUTTERING AGAIN. CURRENTLY THE CAR IS AT THE DEALER AND I AM BEING TOLD THAT IT MIGHT BE A TRANSMISSION ISSUE ON A CAR THAT DOES NOT HAVE 60K ON IT. THIS IS RIDICULOUS HOW CAN NISSAN ALLOW THESE ISSUES WITH THE CVT GO ON WITH DOING A RECALL. I MEAN I ALMOST LOST MY LIFE DOES IT TAKE SOMEONE TO DIE BEFORE SOMETHING HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487692December 7, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR FELL FROM ITS HOUSING, MOMENTARILY DISTRACTING THE CONTACT FROM THE ROAD. THE DEALER WAS ADVISED OF THE FAILURE AND STATED THAT THEY WERE NOT FAMILIAR WITH THE TYPE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487580December 6, 2012
SEATS
DRIVER SEAT HAS SKIPPED AND/OR BROKEN OFF THE LEFT TRACK CAUSING THE SEAT TO ROCK DANGEROUSLY. THIS IS A COMMON PROBLEM IN THIS VEHICLE I'VE SEEN AND SHOULD BE A RECALL ITEM FIXED BY NISSAN FOR THE FAULTY SEAT TRACK MECHANISM. THIS IS CLEARLY AN EXTREMELY DANGEROUS CONDITION. FORTUNATELY, I HAVE BEEN ABLE TO TEMPORARILY RE-SEAT ONTO THE TRACK WITH THE FOLLOWING METHOD - BY RAISING THE SEAT TO IT'S HIGHEST LEVEL AND MOVING IT BACK TO IT'S FARTHEST POINT THEN DROPPING THE SEAT TO IT'S LOWEST LEVEL AND SLOWLY MOVING THE SEAT FORWARD. THIS SEEMS TO REGAIN THE TRACK BUT HAS ONLY BEEN A TEMPORARY SOLUTION AS IT ULTIMATELY SKIPS OFF TRACK REPEATEDLY AND FIXES THE SEAT TO IT'S LOWEST POSITION WHICH MIGHT NOT BE SUITABLE FOR MANY SHORT DRIVERS. <-- I HOPE THIS TEMPORARY REMEDY HELPS OTHERS WHO MAY BE DRIVING DANGEROUSLY IN THIS VEHICLE. A $1000 REPAIR WAS QUOTED BY MY NISSAN DEALER, HOWEVER, I AM GOING TO CONTINUE THE TEMPORARY RE-ALIGNMENT DESCRIBED ABOVE AND WHEN THAT ULTIMATELY COMPLETELY FAILS, I HAVE NO IDEA WHAT TO DO EXCEPT HOPE NISSAN FINALLY OWNS UP TO THIS OBVIOUS DESIGN FLAW AND FIXES IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483990November 11, 2012
SEATS
WHILE DRIVING ON ROAD I WAS WAITING AT GREEN LIGHT WAITING TO TURN LEFT. AS I BEGAN TO MAKE THE LEFT HAND TURN ACROSS ONCOMING TRAFFIC MY SEAT LIFTED SEVERAL INCHES OFF THE VEHICLE FLOOR. MY BODY FELT AS IF I HAD BEEN FORCEFULLY LIFTED AND PUSHED SIMULTANEOUSLY. THIS REQUIRED ME TO PULL THE STEERING WHEEL TO THE RIGHT, THE OPPOSITE DIRECTION I WAS TURNING, IN ORDER TO REGAIN CONTROL OF MY OWN BODY. THIS WAS HAZARDOUS TO ONCOMING TRAFFIC AND. MYSELF AS I NEARLY HAD BEEN T-BONED BY THE ONCOMING TRACTOR TRAILER AND NEARLY RAN OFF THE ROAD, DOWN, A 5 FOOT DITCH, AND THROUGH A FENCE. IT WAS A TERRIFYING EXPERIENCE. I'VE NEVER EXPERIENCED OR HAVE HEARD OF A SEAT BREAKING. I AM NOT OVERWEIGHT NOR HAVE BEEN FROM THE TIME I HAVE OWNED THE VEHICLE, 6 YEARS. ITS BAFFLING AS TO WHY A DRIVERS SEAT WOULD MALFUNCTION IN SUCH A MANNER. I IMMEDIATELY RESEARCHED MY PROBLEM AND FOUND THIS WAS PREVIOUSLY INVESTIGATED BY THE NHTSA AND CLOSED FOR THE REASON OF NOT HAVING POSED A SAFETY ISSUE DUE TO NO DOCUMENTED OCCURRENCES WHILE DRIVING. WELL HERE'S YOUR DOCUMENTED OCCURRENCE THAT NEARLY CAUSED A FAMILY OF FOUR THEIR LIVES. IT'S ABSURD THE NUMBER OF COMPLAINTS ON THE FORMENTIONED ISSUE AND THERE ISN'T A RECALL. MY VEHICLE WON'T PASS INSPECTION WITH MY SEAT IN THIS CONDITION YET NHTSA DEEMS THIS AS A SAFE CONDITION IN WHICH TO OPERATE VEHICLE... I'M BAFFLED HOW THIS IS CLASSIFIED AS SAFE TO DRIVE... IT'S NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483645November 7, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE TRAVELING 65 THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE IT WAS FOUND THAT THE ENGINE HAD FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A SMALL DELAY IN ACCELERATOR RESPONSE TIME. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 09V169000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 166,280 AND THE CURRENT MILEAGE WAS 166,311.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483275November 3, 2012
POWER TRAIN
AS NOTED W ALL THIS COMPLAINTS ABOUT THIS CVT ,NISSAN SHOULD HAVE RECALLED THIS. JUST PAID ALMOST 5 G FOR REMANUFACTURED TRANSMISSION. IT SEEMS TO ME A LOT OF PEOPLE GOT RIPPED OFF FROM THIS CAR, I HOPE YOUR AGENCY CAN HELP FROM OUR LOSSES AND FEAR FOR THIS DEFECTIVE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482510October 28, 2012
ELECTRICAL SYSTEM
ABOUT 2 WEEKS AGO I CHANGED THE BATTERY BECAUSE IT WASN'T WORKING ANYMORE, IT STARTED WITH THE CAR LOSING POWER JUST A LITTLE BIT AND THEN COME BACK WHEN ONE MORNING IT TURNED ON AND THEN DIED, I TOOK THE BATTERY AND GOT IT CHARGED BUT DIDN'T LAST LONG, ENDED BUYING A NEW ONE. NOW FOR THE PAST FEW DAYS AGAIN THE CAR LOST STARTING LOSING POWER AND BACK UP, TILL TODAY IT COMPLETELY DIED. SO AT THE END WE FIGURED IT WAS THE ALTERNATOR, FOUND OUT ONLINE ABOUT OTHER DRIVERS WITH SAME ISSUE WITH SAME MODEL AND YEAR CAR AND OF A RECALL BEING DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480775October 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT ONCE THE ACCELERATOR ENGAGED, THE VEHICLE WOULD LUNGE FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. HOWEVER, THE MECHANIC REPLACED THE THROTTLE AS A TEMPORARY REMEDY. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478253October 2, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED WHEN THE VEHICLE WAS TURNED ON THE BRAKE LIGHT AND BATTERY WARNING LIGHTS ILLUMINATED. ON A SEPARATE OCCASION THE VEHICLE ALSO STALLED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER CONFIRMED THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE THE FAILURE AND THEY CONFIRMED THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:05V319000 (ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE WAS 118,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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