Nissan Juke Complaints

478 consumer complaints on file.

#11396027February 13, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
BEGAN NOTICING ISSUES WITHIN FIRST YEAR OF OWNING VEHICLE. EVERY OCCURRENCE WOULD TAKE IT TO DEALERSHIP (GRAINGER NISSAN OF SAVANNAH, GA) TO GET CHECKED. BY THE TIME I GOT TO THE DEALERSHIP, EVERYTHING WOULD BE WORKING FINE. THEY DID A COMPUTER DIAGNOSTIC TEST ON THE ELECTRICAL/NAVIGATION SYSTEMS EACH TIME WITH NO ISSUES BEING FOUND. I REQUESTED IT TO BE DOCUMENTED EACH TIME IN THE EVENT SOMETHING HAPPENED AFTER WARRANTY ENDED. UNFORTUNATELY I DO NOT HAVE THE DATES/MILEAGE BUT SHOULD BE DOCUMENTED AT THE AFOREMENTIONED DEALERSHIP. SO THE DATES/MILEAGE STATED IS AN ESTIMATION. THE FOLLOWING IS A MORE DETAILED EXPLANATION OF WHAT/HOW THE COMPONENTS WERE AFFECTED. WHEN I'M IN AN UNKNOWN AREA, I RELY HEAVILY ON GPS IN MY CAR, WHEN IT CUTS OUT, I HAVE NO CHOICE BUT PULL OVER & WAIT IT OUT, OR HOPE TO GET CELL SERVICE & USE MY PHONE'S GPS, NOT ALWAYS AN OPTION. EACH TIME IT OCCURRED IS UNEXPECTED WITH NO APPARENT REASON. EVERY TIME IS DIFFERENT, UPON STARTING CAR, ALL ELECTRICAL COMPONENTS ARE OUT/UNUSABLE. HAPPENS WHEN CAR IS IN MOTION AT ANY SPEED. NAVIGATION SCREEN/RADIO GOES BLACK, CONTROLS UNRESPONSIVE TO ALL TOUCH/PRESSURE/TURNING/ETC. I BELIEVE IT IS A POSSIBLE LOOSE WIRE CONNECTION OR SOMETHING SIMILAR, CAUSING ALL ELECTRICAL COMPONENTS BEING RENDERED UNRESPONSIVE FOR VARIOUS LENGTHS OF TIME. FROM MOMENT OF ONSET TO THE TIME IT'S OPERATING NORMALLY VARIES FROM 30 MIN, UP TO 1-2 DAYS. COMPONENTS INCLUDED ARE NAVIGATION/RADIO SCREEN & ALL CONTROLS; ALL STEERING WHEEL CONTROLS; AC/RADIO KNOB CONTROLS; DASH/INSTRUMENT PANEL LIGHTS GO OUT; DRIVER SIDE WINDOW/DOOR CONTROLS BECOME UNRESPONSIVE. DEALERSHIP CLAIMED THEY WERE UNABLE TO INVESTIGATE FURTHER BEING THE DIAGNOSTIC TESTS FAILED TO FIND ANY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395710February 11, 2021
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. THE CONTACT STATED UPON STARTING THE VEHICLE, A FUEL ODOR WAS DETECTED IN THE VEHICLE. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED TO REACH OUT TO THE LOCAL DEALER TO GET THE VEHICLE DIAGNOSED. THE CONTACT RESEARCHED THE VEHICLE YEAR, MAKE, AND MODEL ONLINE AND LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 149,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394944February 6, 2021
ENGINE
SECOND FAILURE OF TIMING CHAIN AND FRONT COVER AFTER INITIAL REPAIR UNDER CAMPAIGN P4213. FAILURE IS OF EXACT SAME PARTS REPLACED UNDER CAMPAIGN, BUT NISSAN IS REFUSING TO ASSIST IN ANY WAY WITH A SECOND REPAIR. FAILURE OF THESE PARTS CAUSES A MASSIVE OIL DUMP, STALLING OF VEHICLE, AND FURTHER DAMAGE IF DRIVEN. CAR STALLED WHILE TURNING INTO A GAS STATION AND DUMPED ALL OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394394February 3, 2021
POWER TRAIN
WHILE ON THE 405 FREEWAY I SUDDENLY LOST CAR SPEED. I WAS FLOORING THE GAS BUT THE CAR BARELY MOVED. [] SHAKEN UP AND SCARED. [] SUGGESTED I PUT ON THE CAR HAZARD LIGHTS AND PULL OFF TO THE SHOULDER. I SEARCHED THE INTERNET AND FOUND THAT THE NISSAN JUKE TRANSMISSION MUST HAVE BEEN OVERHEATING SO IT SHUT DOWN. [] WAITED ABOUT 30 MINUTES AND WAS ABLE TO START MY NISSAN JUKE AND DROVE TO []'S PLACE. I ALSO CALLED AAA TO MAKE SURE IT WASN'T A PROBLEM. WENT TO TRANSMISSION SERVICE, ERROR CODES WERE READ P0744(TCC FAULT) AND P0826(MANUAL MOD E SWITCH) PRESENT, INTERNAL TRANSMISSION FAILURE. HAD TRANSMISSION REPLACED. CONTACTED NISSAN AND THEY REFUSE TO REIMBURSE THE FEE. "> CASE # [XXX] > > DEAR [], > > THANK YOU FOR ALLOWING US AN OPPORTUNITY TO REVIEW YOUR CONCERNS REGARDING YOUR 2012 NISSAN JUKE. > > AS A COMPANY INTERESTED IN WINNING LIFETIME CUSTOMERS, NISSAN REGRETS ANY INCONVENIENCE YOU MAY HAVE EXPERIENCED, AND WE APPRECIATE YOU TAKING THE TIME TO CONTACT US REGARDING THE SITUATION. > > NISSAN CAREFULLY CONSIDERED YOUR REQUEST AND REVIEWED ALL AVAILABLE FACTS PERTAINING TO YOUR SPECIFIC SITUATION. AFTER THIS THOROUGH REVIEW, NISSAN DETERMINED THAT WE ARE UNABLE TO OFFER FINANCIAL ASSISTANCE WITH THE REPAIR OF THE TRANSMISSION DUE TO THE VEHICLE BEING OUTSIDE OF YOUR POWERTRAIN WARRANTY. > > > > WE REALIZE THIS MAY NOT BE THE ANSWER YOU WERE LOOKING FOR, HOWEVER WE HOPE THAT YOU UNDERSTAND OUR POSITION. IF YOU HAVE ANY FURTHER COMMENTS OR CONCERNS, PLEASE FEEL FREE TO CONTACT US DIRECTLY AT [XXX] AND REFERENCE YOUR CASE #[XXX]. > > THANK YOU AGAIN FOR TAKING THE TIME TO CONTACT US. > > SINCERELY, > NISSAN " INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388476January 16, 2021
ENGINE, UNKNOWN OR OTHER
THE CAR KEEPS SHAKING. MY MECHANIC DID SAY THAT NISSAN JUKES HAVE A FAULTY TRANSMISSION. THEY DID THINGS TO MY CAR TO TRY TO FIX IT BUT I STILL FIND IT SHAKING UNCONTROLLABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388242January 14, 2021
ELECTRICAL SYSTEM
CAR SUDDENLY WILL NOT START OUT OF THE BLUES, TOOK THE CAR TO DEALER AND FOUND IPDM E/R AND ECM WENT BAD SUDDENLY. NOW IT'S ABOUT $1700 IN REPAIRS BILL FOR A NO START ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385621December 30, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE DOES NOT RESPOND TO ACCELARATOR IN MOTION IN A CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385211December 28, 2020
VISIBILITY/WIPER
SATURDAY 12/26/20 DRIVING SOUTH ON FM-1314 AROUND 5PM AT 60MPH, I HEARD LIKE A GUNSHOT FOLLOWED BY BROKEN GLASS, I LOOK EVERYWHERE AROUND THINKING SOMEONE SHOT AT ME OR OTHER CARS BEHIND ME AND NOTICED NOTHING. SECONDS LATER I NOTICED GLASS ON THE PASSENGER SEAT. MY SUNROOF WAS COMPLETELY OPEN, SO I TRIED TO CLOSE IT AS SOON I NOTICED THE GLASS AND IS WHEN I FOUND OUT IT WAS SHATTERED. I WENT TO A NEAR HEB TO USE THE VACUUM TO CLEAN THE GLASS, BEFORE THAT I TOOK PICTURES AND YOU CAN SEE THAT THE GLASS BLOW OR EXPLODED LIKE SOMETHING HIT FROM INSIDE CREATING LIKE A DOME. SINCE THE SUNROOF WAS OPEN NO WAY A ROCK OR DEBRIS HIT THE GLASS SINCE IS RETRACTED INSIDE THE ROOD OF THE JUKE. THANK GOD I JUST GOT STARTLED AND MY REACTION WAS QUICK AND I DIDN'T FINISHED ON THE SIDE OF THE ROAD CREATING AN ACCIDENT. I OPEN A CLAIM WITH MY INSURANCE COMPANY MINUTES AFTER THAT, NOT SURE YET HOW MUCH IS TO REPAIRED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385105December 27, 2020
STRUCTURE:BODY
I CAME OUT THIS MORNING TO A SHATTERED PANORAMIC SUN ROOF. THE CAR WAS PARKED ALL NIGHT WITH NO SURROUNDING TREES OR ANYTHING ABOVE IT. THE GLASS JUST SHATTERED (EXPLODED) INTO SMALL PIECES WITH NO CONTACT OR ANY TYPE OF CONTACT. THE CAR WAS PARKED IN MY DRIVEWAY ALL NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377376December 1, 2020
STEERING, SUSPENSION, WHEELS
PULLED MY CAR OUT OF THE DRIVEWAY ONTO THE STREET WHEN THE LEFT FRONT WHEEL FELL OFF AND THE FRONT OF THE CAR CRASHED TO THE GROUND.. HAD THE CAR TOWED TO DEALER, THE DIAGNOSIS-BALL JOINT CONTROL ARMS AND AXLE. 1900.00 WORTH OF REPAIRS. ONLY TAKEN TO DEALER FOR SERVICE. LAST TAKEN TO DEALER FEB 2020 FOR 4 NEW TIRES. THE CAR HAS 42000 MILES. THANK GOD I WASN'T ON THE EXPRESSWAY TRAVELING AT 65MPH. THIS IS DEFINITELY A LIFE SAFETY PROBLEM. CONTACTED NISSAN CORPORATE AND LODGED A COMPLAINT. THUS CAR WAS BOUGHT NEW IN 2013. I HAD NO PRIOR WARNING OF ANYTHING WRONG WITH THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375658November 20, 2020
ELECTRICAL SYSTEM
CAR WOULD AT TIMES NOT START UP AGAIN AFTER RUNNING AN ERRAND OR TRIP, AT FIRST WE COULD JUMP START THE VEHICLE BUT LATER IT WOULDN'T WORK THAT WAY, NEW BATTERY NEW STARTER, ALTERNATOR REPLACED NOTHING WORKED FINALLY WOULDN'T START AT ALL MACHANIC FOUND A SHORT IN THE FUSE BOX HE COULDN'T REPLACE IT HAD TO BE DONE AT A DEALERSHIP GARAGE 1200 DOLLARS LATER EVERYTHING SEEMS TO BE WORKING RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365432October 20, 2020
UNKNOWN OR OTHER
EVERY TWO (2) YEARS ONE OF THE HOSES ON THE AIR CONDITIONING SYSTEM BURSTS DUE TO EXCESSIVE PRESSURE AND SPEWS THE CONTENTS OF THE SYSTEM ALL OVER THE ENGINE COMPARTMENT. WHEN THE HOSE BURST, IT CAUSES THE ENGINE TO STUMBLE AND HESITATE AS WELL AS CAUSING SMOKE TO COME FROM THE ENGINE COMPARTMENT. WE HAVE HAD THE REPAIRS DONE MULTIPLE TIMES AT THE LOCAL NISSAN DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354760September 13, 2020
UNKNOWN OR OTHER
I'M ONLINE LOOKING FOR A CAR TO PURCHASE AND I CLICKED ON THIS WEB SITE PUT IN VIN #TO SEE IF ANY RECALLS WERE ON THIS CAR I'M WANTING TO PURCHASE.PRICED OVER 8,OOO THEN IT WENT DOWN TO LITTLE OVER 5,OOO CHECKED INTO IT BECAUSE OF SUCH A DISCOUNT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353261September 4, 2020
UNKNOWN OR OTHER
WHILE DRIVING AND THE WEATHER OUTSIDE IS OVER 85 DEGREES, THE CAR JUST STOPS ACCELERATING AND LOSES ALL POWER. IT DOESN'T REV OR ACCELERATE WHEN PRESSING THE GAS PEDAL. NO LIGHTS SHOW, THE TEMPERATURE GAUGE DOESN'T INDICATE IT'S OVER HEATING. MULTIPLE MECHANICS CAN'T FIND ANYTHING WRONG WITH IT SINCE NO CODE IS SHOWN WHEN THEY SCAN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353066September 3, 2020
ENGINE
P4213 JUKE F15 TIMMING CHAIN UPDATE NTB14-030, NISSAN LAUNCHED THIS VOLUNTARY SERVICE CAMPAIGN ON APRIL 25, 2014 ON CERTAIN 2011-2013 NISSAN JUKE VEHICLES TO OFFER CUSTOMERS THE OPPORTUNITY TO REPLACE THE TIMING CHAIN, CHAIN GUIDES, AND CRANK SPROCKET AT NO CHARGE TO THE CUSTOMER FOR PARTS AND LABOR. ON NOVEMBER 26, 2014 I TOOK MY 2012 JUKE TO TEMECULA NISSAN WHERE ON NOVEMBER 26, 2014 WAS TAKEN FOR SAID RECALL, AFTER 2 YEARS OF DRIVING MY CAR A SOFT CLACKING SOUND STARTED TO WHICH ON ONE OF THE OIL CHANGE ROUTINE I ASKED TEMECULA NISSAN SERVICE REPAIR PERSON TO CHECK AND HE DISMISSED IT AS NORMAL NO PROBLEM. FAST FORWARD TO AUGUST 2020, THE CLACKING SOUND IS LOUDER AND MY MOTOR IS NOT RESPONDING WHEN ACCELERATING. I ONCE AGAIN ON SEPTEMBER 3, 2020 TOOK MY CAR TO TEMECULA NISSAN FOR A DIAGNOSTIC TO REVEAL THAT IT IS IN FACT THE TIMING CHAIN WHICH IS CAUSING THE PROBLEMS AND HAS AFFECTED CAMSHAFTS AMONG OTHER THINGS THAT WILL AMOUNT TO A TOTAL OF $1,400.00 JUST TO BE ABLE TO OPEN THE MOTOR AND SEE THE EXTENT OF THE DAMAGE CAUSED BY THE FAULTY TIMING CHAIN, NOT INCLUDE TOTAL REPARATION OF THE PROBLEM. WHEN I BROUGHT UP THE 2014 TIMING CHAIN RECALL, AT FIRST THEY DID NOT HAD ANY RECORD OF RECALLS FOR A TIMING CHAIN ON MY CAR, TO WHAT I CLAIM TO HAVE PROVE OF IT, THE SERVICE TECHNICIAN DISMISSED IT AS AN EXPIRE WARRANTY ISSUE THAT WAS FIXED FOR FREE BUT CURRENTLY OUT OF WARRANTY, I RESPONDED THAT THAT WAS NOT A WARRANTY ISSUE BUT A DEFECTIVE PART RECALL, HE INSISTED THAT REGARDLESS OF BEING A RECALL ISSUE IT WAS ONCE REPAIRED AND THAT WAS IT. NOW I AM LEFT WITH AN AUTO THAT WAS PERHAPS NEVER FIXED AND WITH A LONGSTANDING RECALL PROBLEM THAT PERSIST. THE TIMING CHAIN CAUSES MY CAR TO NOT RESPOND WHEN THE ACCELERATION PEDAL IS PRESSED ON EITHER ON A FREEWAY OR ANY INTERSECTION PUTTING MY SAFETY AND MY FAMILY SAFETY AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352006August 29, 2020
POWER TRAIN
CVT TRANSMISSION GETS STUCK. HAPPENS MOSTLY IN TRAFFIC. RPMS GET STUCK AT 5000, CAR DOES NOT WANNA DRIVE. ENGINE HAS TO BE SHUT OFF AND THEN TURNED BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343913August 7, 2020
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN DRIVING FOR 40 MINUTES OR MORE, GOING 60 MPH OR HIGHER, CAR WILL LOSE SPEED AND EVENTUALLY STOP. NO LIGHTS WILL COME ON AND NO WARNING. GAS PEDAL WILL HIT FLOOR BUT THERE WILL BE NO ACCELERATION. SEEMS LIKE TURNING OFF THE CAR FOR 20 MINUTES OR MORE WILL REBOOT IT, BUT ONLY FOR A SHORT TIME PERIOD. THIS HAPPENS MOSTLY ON HIGHWAYS, NOT ON SMALLER ROADS AS STATED PREVIOUSLY YOU MUST BE DRIVING FOR AT LEAST 40 MINUTES OR MORE GOING AT LEAST 60 MPH OR HIGHER. WENT TO DEALERSHIP AND SAID IT WAS A BAD DRIVE SHIFT BUT UNKNOWN REASON AS TO WHAT CAUSED IT. NEVER HAD PROBLEMS BEFORE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342621July 31, 2020
ENGINE
MY 2013 JUKE SL BROKE DOWN WHILE I WAS DRIVING. THE CAR SLOWED DOWN AND THEN CAME TO A STOP AND WOULDN'T START. IT WAS TOWED TO A NISSAN SERVICE DEALERSHIP. THEY FOUND THAT THE ENGINE TIMING CHAIN BROKE AND DAMAGED MY ENGINE. I WAITED WEEKS TO HEAR BACK FROM NISSAN CORPORATE OFFICE. THEY WILL DO NOTHING. I BOUGHT THE CAR BRAND NEW AND DOESN'T HAVE 60,000 MILES ON IT. THE NISSAN DEALERSHIP WILL GIVE ME 500.00 FOR TRADE IN. 2011-2013 JUKES HAVE HAD THIS FAULTY TIMING CHAIN. I CAN'T BELIEVE NISSAN WON'T DO ANYTHING FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341633July 27, 2020
VEHICLE SPEED CONTROL
TIMING CHANGE IS NOT WORKING HAVEN'T HAD ANY ACCIDENT CAR IS IN GOOD CONDITION AND HAVE SERVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340734July 21, 2020
ENGINE
CAR HAS 64000 MILES AND WHILE IT WAS DRIVEN THE TIMING CHAIN BROKE AND BENT THE VALVES . I CALLED NISSAN AND THERE IS NO RECALL EVEN THERE IS TOO MANY COMPLAINTS LIKE MINE .NEW ENGINE $5000. WHERE IS THE QUALITY NISSAN USED TO HAVE . WITH THIS AND CVT TRANSMISSION ISSUES YOU NEED THINK TWICE AND MAY BE SWITCH TO HYUNDAI OR KIA ,AT LEAST THEY HAVE 100000 MILES BUMPER TO BUMPER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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