Nissan Altima Complaints (2013)

2,314 consumer complaints on file.

#11487604October 3, 2022
EXTERIOR LIGHTING
The headlights have failed inspection at the dealership because the low beams are too dim. Nissan said their is not a problem although I found out there is a class action lawsuit regarding the headlight issue. This is something they are aware of but are unwilling to fix the problem. This is a safety risk because when driving at night you are unable to see and other cars might not see you due to the headlights not working properly. When it is raining you are unable to see and other cars can't see you which could cause an accident. The dealership has confirmed the issue and told me to contact Nissan and they are not willing to fix the issue. I did receive a warning last night because of my headlights not working properly. There are not any warning lights but considering a class action lawsuit [XXX], et al. v. Nissan North America, Inc., there should be a recall as my car is not the only car that has this problem. Please get a recall done on this as soon as possible as this is a safety risk not only to myself but all drivers on the road at night. Please do something before this causes lives of others. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487011September 29, 2022
AIR BAGS
Airbag sensors are failing and Airbag warning light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487079September 29, 2022
EXTERIOR LIGHTING
Both of my headlamp lights are very dim to the point I can't see well with them at night. This has been for a long time, and extremely dangerous as I've almost had accidents. The police has stopped me several times and given me warnings to have it fixed, but it is too expensive for me . It was inspected by the dealer and failed the inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486235September 24, 2022
EXTERIOR LIGHTING
The low beam headlights have failed. Confirmation is confirmed at Olympia, Washington Nissan. Our safety at night was compromised as well as other drivers. This was such a gradual problem that we were unaware of it until approximately march of 2022. A lawsuit was filed in 2020. We were not informed and told we did not qualify. We have paid the dealer to replace the low beam. It likely will not be done until December of later of this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486125September 23, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Nissan Altima. The contact stated that while driving at an unknown speed, the headlights became extremely dim. The contact stated that the headlights were no longer illuminated as needed. There was no warning light illuminated. The contact stated that failure occurred on several occasions and the high beam headlights had to be activated. The contact later received a notice for Nissan Service Campaign Number: PC861 for the replacement of the halogen headlamps. The vehicle was taken to a local dealer who inspected the vehicle and diagnosed that the headlamps needed to be replaced; however, the dealer informed the contact that the failure did not meet the specifications to be covered under the Service Campaign. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be the responsibility of the vehicle owner. A case was opened. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485924September 22, 2022
EXTERIOR LIGHTING
Highlights are to dim too travel after dark. There has been a settlement, however Nissan is not suppling dealerships with enough lamps to match demand. This should be a national recall and treated as much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485470September 20, 2022
AIR BAGS
Airbag sensors are failing and Airbag warning light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485498September 20, 2022
AIR BAGS
Airbag light ON displayed in Dashboard suddenly . Dealer not able to find the diagnosis code so it was reset and then after a month it came back again .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484829September 16, 2022
EXTERIOR LIGHTING
The contact owns a 2013 Nissan Altima. The contact stated while driving 40 MPH at night, she noticed that the high beam headlights were significantly dim. The contact later received a notice for Nissan Service Campaign Number: PC861 for the halogen headlamps replacement. The vehicle was taken to the dealer who inspected the vehicle and diagnosed that the headlamps needed to be replaced; however, the dealer informed the contact that the parts were not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484634September 15, 2022
SUSPENSION, UNKNOWN OR OTHER, WHEELS
THE STEERING WHEEL WAS PULLING TO ONE SIDE AS I DROVE TO WORK. AFTER I PARKED MY CAR I PUT IT IN REVERSE AND SOMETHING FELL OUT OF THE BOTTOM OF THE CAR. THE REAR LOWER LINK HAD BROKEN IN HALF AND THE CAR WAS NOT DRIVABLE. THE TIRES BENT IN. THE CAR WAS THEN TOWED TO UNIVERSAL NISSAN. THIS WAS A RECALL AND NISSAN WANTS TO CHARGE ME FOR PARTS AND LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484018September 12, 2022
POWER TRAIN
The contact owns a 2013 Nissan Altima. The contact stated while driving approximately 65 MPH, while slowing the vehicle for traffic ahead, the vehicle started to shake with the steering wheel jerking to the left and the right. The contact was able to slow the vehicle however, the vehicle was shaking abnormally. The contact stated that several unknown warning lights were illuminated. The contact stated that the vehicle failure occurred constantly. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the CVT transmission and front and rear suspension needed to be replaced. Additionally, the contact was informed that the drive train and bearing needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483761September 10, 2022
EXTERIOR LIGHTING
Headlights on my 2013 Altima are dangerously dim. I filed several complaints with NHTSA several years ago about this problem but nothing was done. A few months ago I received a notice from the SUAREZ V NISSAN SETTLEMENT ADMINISTRATOR stating that my vehicle qualified for free replacement headlights as part of a class action suit settlement stemming from defective headlights on 2013-2016 Nissan Altimas. The notice said my vehicle would receive free replacement headlights if I: 1. SUBMIT AN OUT-OF-WARRANTY CLAIM FORM BY MARCH 26, 2022 2. TAKE MY ALTIMA TO AN AUTHORIZED NISSAN DEALER BETWEEN MARCH 27, 2022 AND SEPTEMBER 23, 2022. I fulfilled both of those requirements but the dealer still refuses to replace my headlights. They say they “tested” the headlights and they seem “ok”. I asked for a clarification of the “test” procedure. They said they spray “bubbles” on the headlights, turn them on and observe how bright they look. There is nothing quantitative, nothing measured — just a subjective “look” and that’s it. How can Nissan get away with this phony test. I see many complaints on this website from others that have been duped by Nissan regarding this issue. The lights on my Altima are so bad that I avoid driving at night. When I do have to drive at night, the headlights are so dim that they only FAINTLY illuminate about 25 feet in front of me. The lights are so dim that other drivers flash their lights at me, thinking that I just have my parking lights on. This is an obvious safety issue that many, many Altima owners have to put up with. As a result of the class action suit, Nissan agreed to replace the defective headlights but they are now playing games with a made up, phony test and not fulfilling their promise to replace these dangerous, defective headlights. SHAME ON NISSAN. Why doesn’t NHTSA enforce this recall? Your website says “Our mission is to save lives, prevent injuries, and reduce economic costs…” YOU NEED TO DO YOUR JOB!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483502September 8, 2022
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
While driving at 35mph on a city road the car hood flew up open & smashed into the windshield despite their supposed fix of hood latch spring being replaced & assembly lubricated by the Nissan dealership in Aug 2021 due to a Nissan hood latch recall (NHTSA recall 16V-029) in response to a class action lawsuit. At highway speeds, this would have seriously compromised human lives. In this case, neither the primary hood latch lever or fuel door release lever had been pulled open by the driver just prior to the incident; yet the hood flew open without warning. (Hoods have primary latches located inside the vehicles, then secondary latches located under the hoods. Primary hood latches in the cars are located too close to the fuel door latches that might cause drivers to accidentally unlatch the hoods instead of the fuel doors. Then once the primary hood latch is pulled in the Altima, the secondary latch under the hood fails to hold the hood down, allowing the Altima hood to open while driving.) No warning lights or messages came on. The car was not drivable & was towed to the Nissan dealership where it is currently pending repairs estimate $5234.58. At this time, Nissan Motors accepts no liability for this incident; clearly shifting the blame again. Nissan Motors has issued multiple (2014, 2015, 2016, 2020, 2022interim) hood latch recalls in response to this problem in various Nissan models 2013-2018, the most recent in 2022 (still in progress). Design and manufacturing defects allegedly cause the hoods to open while driving at any speed. According to the Altima class action lawsuit, Nissan blames the problems on multiple sources but still can’t properly repair the cars. The Altima hood latch systems are allegedly not strong enough to perform in real-world conditions and aren’t up to industry standards used for more than 100 years. The return springs are also allegedly too weak, as are the locking systems which prevent the hoods from securely latching.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483572September 8, 2022
VISIBILITY/WIPER
My 2013 Nissan Altima is included in the Notice of Class Action Settlement Rafael Suarez et.al. v. Nissan North America, Inc.,No. 3:21-cv-000393-WLC-AN. This settlement was reached in late 2021. On or about April 11,2022 my vehicle failed a Nissan dealer conducted test thus qualifying it for replacement headlights. The lumens emitted from the headlights are degraded due to delamination of the headlamp covering. Basically, there is insufficient light to safely drive the car at night in my particular case. The problem is that Nissan N.A. claims they are unable to provide the headlights due to supply chain issues. Any corporation can overcome supply chain issues should they wish to place the resources needed to overcome any obstacles. In this case the issue is one of safety for myself and the other Nissan drivers that have not received replacement headlights. I have contacted Nissan N.A. customer service hot line (800-647-7261) numerous times (with documented case numbers) but no information is forth coming on when the replacement headlamp coverings will be available. Nissan N.A. advices contacting the local Nissan dealer for updated information however they have only what Nissan provides them. With the summer driving season (with longer hours of natural light) coming to the an end, the need for the headlights is all the more important during the shorten winter days. Nissan has been less than forth coming with information as to when the replacement covers will be available. Help from the NTSB is needed to "encourage" Nissan N.A. to provide the headlight covers. Case numbers in the Nissan customer service systems include among others, #46093980, #46431416, #46856238 and #47154211.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482893September 5, 2022
EXTERIOR LIGHTING
In April 2022,I Took my vehicle down to the Tracy California Nissan dealership. I was part of the class section lawsuit to have my headlights replaced because they are so extremely dim and to also had a recall for the hood latch serviced. I was told that my headlights were just fine. That per Nissans instructions, the dealerships were to lightly clean the headlamp area, take it into a darkened room and measure the brightness of the headlights. The dealership refused to give me any information on what the parameters were for the headlight brightness testing. I was just told over and over again that my headlights are bright enough and did not qualify for replacement. Even after checking the brightness since they supposedly cleaned the headlights, there was no change. I still cannot drive the vehicle without the highbeams on. And even with the highbeams on the headlights are not that bright. Again I asked the service manager about the lawsuit and that it specifically states that they would replace the headlights. He told me if I was unsatisfied I could call the one 800 number he gave me. Then he proceeded to tell me good luck and have a nice day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481464August 26, 2022
STEERING
Loud whining noise when I turn the wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479667August 16, 2022
POWER TRAIN
The contact owns a 2013 Nissan Altima. The contact stated while his son was driving at 35 MPH, the vehicle was shuddering significantly and the parking brake engaged independently, which locked the vehicle. The contact stated that the failure reoccurred several times the same day. The son was able to restart the vehicle on each occasion. However, the failure persisted and the contact's son could no longer start the vehicle. The vehicle was taken to the dealer where the Continuously Variable Transmission (CVT) software needed to be updated. However, the failure persisted. The vehicle was taken to the dealer where the Continuously Variable Transmission (CVT) module was replaced. The contact stated that the failure reoccurred. The vehicle was taken to the dealer who reprogrammed the Continuously Variable Transmission (CVT) module. However, the failure persisted. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479278August 15, 2022
UNKNOWN OR OTHER
I’m currently overseas in Germany and do not have any manufactures capable of making repairs until I arrive back in the states oct 15 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479033August 12, 2022
EXTERIOR LIGHTING
Low beam headlights inadequate. Very obvious. Difficult to see at night. Nissan dealer does not want to replace under class action settlement. Headlight lenses are not hazy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478667August 10, 2022
AIR BAGS
The airbag light came on in my 2013 Nissan Altima randomly while in park. I had it checked at an official Nissan Dealership on the 28th of June 2022. The service center informed me that the right back seat assembly needed to be replaced (can provide documentation). I was informed that none of the airbags would be deployed if I were to get into an accident/ My vehicle has around 130,000 miles. It is a 2013, so this should not be happening in my opinion. I have a 2006 vehicle and I have had other vehicles that I have never had this happen. The repair itself will cost close to two thousand dollars. I bought the vehicle for this the safety features. I had airbag protection on all sides of each door to include the traditional airbag in dashboard and steering wheel. This problem is unacceptable for an over $20,000 vehicle. I have contacted to the manufacturer, and they refereed me to your website for further investigation. I hope that you find this, if applicable to be a nationwide recall on the airbags. Please urge them to recall this vehicle for this defective item, my safety is at risk. The airbag system is a must in a vehicle. Please contact me regarding this matter and I will submit documents or answer questions. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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