Mitsubishi Outlander Complaints (2003)

116 consumer complaints on file.

#10257441February 4, 2009
VISIBILITY
I AM HIGHLY UPSET ABOUT OUR 2003 MITSUBISHI OUTLANDER. WE TAKE VERY GOOD CARE OF OUR CAR. THE HEATER KNOB WAS HARD TO TURN FROM HOT TO COLD AND EVENTUALLY BROKE. I WENT IN TO VIVA MITSUBISHI AND THE INFORMED ME THAT THERE WAS A DEFECT ON THE OUTLANDERS AND LANCERS. THEY HAVE NOT RECALLED THE CARS TO FIX THIS PROBLEM. THEY ALSO INFORMED THAT IT WOULD COST $1300 TO FIX IT. WE DON'T HAVE THE MONEY TO FIX IT. I HAVE TO LITTLE BOYS AND IT GETS COLD HERE AND MY BOYS HAVE TO FREEZE. ALSO, WHEN WE NEED TO DEFROST THE WINDOWS, WE CAN'T CHANGE THE TEMP AND IT DOESN'T WORK. THIS IS A HUGE SAFETY HAZARD FOR US. I CAN'T BELIEVE MITSUBISHI IS WILLING TO PUT OUR LIVES, EVEN CHILDREN'S LIVES, IN DANGER ALL BECAUSE THEY WON'T RECALL THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242260September 15, 2008
EQUIPMENT
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. ON TWO DIFFERENT OCCASIONS, THE TIRES FLATTENED DUE TO THE VALVE STEMS. THREE OF THE VALVE STEMS WERE REPAIRED AT $20 EACH, AND THE FIRST VALVE STEM WAS FREE. NHTSA CAMPAIGN ID NUMBER 08T018000 (TIRES:VALVE) WAS REFERENCED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233402July 7, 2008
SUSPENSION:REAR, SUSPENSION
I TOOK MY VEHICLE IN TO THE DEALER TWICE IN 2006 ABOUT A "SQUEAK" THAT I HEARD FROM THE REAR PASSENGER SIDE WHILE DRIVING. THE FIRST TIME A SERVICE TECH DROVE THE AROUND THE NEIGHBORHOOD, BUT COULDN'T HEAR ANYTHING. THE SECOND TIME...THE SAME AND YOUR SERVICE DEPARTMENT DID NOT CHECK IT OUT ON MY REQUEST. THE PROBLEM IS THAT I WASN'T SIMPLY THAT I WAS HEARING THINGS. AT THIS POINT, THE SQUEAK IS SO PRONOUNCED THAT IT CAN BE HEARD FROM THE INSIDE AND FROM THE OUTSIDE OF THE VEHICLE. I FOLLOWED DUE DILIGENCE, SO TO SPEAK, AND SOUGHT HELP DURING THE WARRANTY PERIOD, BUT WAS NOT HELPED NOR SATISFIED. ON A RECENT BRAKE INSPECTION AT SEARS, I WAS TOLD THAT THE SUSPENSION WAS THE CULPRIT. I SUSPECTED THIS ALL ALONG. TO DATE I HAVE AGAIN VISITED MY MITSUBISHI DEALER AND THEY HAVE ARRIVED AT A COST TO REPAIR AND REPLACE THE REAR UPPER CONTROL ARMS AND BOTH LOWER BUSHINGS. THE DEALER SHOULD HAVE TAKING CARE OF THIS A LONG TIME AGO RATHER THAN TELLING ME THAT THEY DIDN'T HEAR ANYTHING. ON MY VISIT TODAY, I WAS TOLD THAT IT ISN'T REALLY A SAFETY ISSUE. IN MY VIEW, WHEN A VEHICLE SQUEAKS AS THOUGH SOMETHING IS COMING APART....IT IS A SAFETY ISSUE. ON A RECENT BRAKE INSPECTION AT SEARS, I WAS TOLD THAT THE SUSPENSION WAS THE CULPRIT. I SUSPECTED THIS ALL ALONG. TO DATE I HAVE AGAIN VISITED MY MITSUBISHI DEALER AND THEY HAVE ARRIVED AT A COST TO REPAIR AND REPLACE THE REAR UPPER CONTROL ARMS AND BOTH LOWER BUSHINGS. THE DEALER SHOULD HAVE TAKING CARE OF THIS A LONG TIME AGO RATHER THAN TELLING ME THAT THEY DIDN'T HEAR ANYTHING. ON MY VISIT TODAY, I WAS TOLD THAT IT ISN'T REALLY A SAFETY ISSUE. IN MY VIEW, WHEN A VEHICLE SQUEAKS AS THOUGH SOMETHING IS COMING APART....IT IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228038May 16, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS STUCK IN TRAFFIC FOR 45 MINUTES AND MY VEHICLE (2003 MITSUBISHI OUTLANDER) OVERHEATED. AS A RESULT OF THIS I BLEW THE SEAL IN THE RADIATOR. I WAS NEVER NOTIFIED THAT THERE WAS A RECALL ON THE COOLING FANS BUT THE DEALERSHIP HAD MY ADDRESS AND DID NOT NOTIFY ME. WHEN I CONTACTED THE DEALERSHIP, THEY STATED THAT THE NOTICES ARE MAILED FROM MITSUBISHI AND NOT THEIR DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225904April 28, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I PURCHASED A MITSHBISHI OUTLANDER IN 2003. IT RECENTLY OVERHEATED AND I TOOK TO MY REGULAR AUTO SHOP. HE CHANGED THE RADIATOR BECAUSE OF THE HEATING DAMAGE HOWEVER, WHEN HE CHECKED THE FAN SYSTEM , HE REALIZED THAT THE POWER MOTOR WAS BURNT OUT. HE LOOKED THE VEHICLE UP AND NOTIFIED ME THAT THERE WAS A DEALER RECAL L ON THE 2003-2006, COOLING FAN SYSTEM. BECAUSE HE HAD ALREADY WORKED ON THE CAR, I PAID HIM ~$400 (I CAN'T RECALL THE EXACT AMOUNT AT THIS TIME). I TOOK THE CAR TO MITSUBISHI AND THEY DID INFORM ME OF THE RECALL HOWEVER, STATED THAT THEY NEEDED HEADQUARTERS APPROVAL FOR THE REPAIR. SEVERAL DAYS I WAS CONTACTED AND THE REPAIRS WERE NOT APPROVED BECAUSE, THEY STATED THAT I WAS SENT A RECALL NOTICE IN 2007. I EXPLAINED THAT I NEVER RECEIVED SUCH NOTICE BUT THEY STILL REFUSED TO ASSIST WITH ANY REPAIRS, OR ANY REIMBURSEMENT FOR REPAIRS. I THINK THIS IS UNFAIR AND WOULD GREATLY APPRECIATE YOUR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220101March 5, 2008
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT LENS (COVERS) HAS BECOME CLOUDY AND CRACKED, MAKING HEADLIGHTS VERY DIM TO ONCOMING CARS. DEALER SAYS IT IS A COMMON PROBLEM BUT NOT COVERED UNDER WARRANTY. IT SEEMS STRANGE THAT AN ITEM THAT IS KNOWN BY DEALERS TO BE A HAZARDOUS, ILLEGAL ,PROBLEM IN MOST STATES, AND THAT COSTS OWNERS 700+ DOLLARS WOULD NOT BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220182March 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
REGULAR USE. WIRING CONNECTION TO AUTOMATIC SHIFTER CONTROL HAS BROKEN. SHIFTER HAS TO BE REPLACED. AUTOMATIC DRIVE LIGHTS DON'T WORK (DRIVE, REVERSE, NEUTRAL, ETC.) AND MANUAL SHIFTER FAILS TO WORK. NO LONGER SAFE TO DRIVE WITHOUT REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218777February 21, 2008
ENGINE AND ENGINE COOLING:ENGINE
ON 12/21/07 I HAD MY CAR SERVICED FOR THE 75,000 MILE SERVICE AT THE DEALER. THEN ON 2/14/08 I WAS DRIVING HOME FROM WORK WHEN ALL OF A SUDDEN MY MITSUBISHI OUTLANDER STARTING SHAKING AND THE SERVICE ENGINE LIGHT CAME ON. I IMMEDIATELY TELEPHONED THE DEALER TO SEE WHAT THEY RECOMMEND I WAS ASKED TO BRING THE CAR FIRST THING IN THE MORNING. THE VERY NEXT DAY I BARELY MADE IT TO DEALER WHICH IS ONLY 7MINUTES AWAY FROM MY HOME (IN THE SAME TOWN). AS SOON AS I PULLED INTO THE DEALERSHIP THE CAR TURNED OFF. I WAS TOLD THAT THE HEATING COIL BURNED OUT WHICH CAUSED MY SPARK PLUGS TO BURN OUT AND THE CAR TO MISFIRE. I AM BEING TOLD THAT I MAY NEED TO REPLACE THE ENGINE IF ANY OF THE PISTONS WERE DAMAGED IF NOT THEN I ONLY HAVE TO REPLACE THE PARTS WHICH WERE DAMAGED. WHAT I DON'T UNDERSTAND IS HOW CAN THIS HAPPEN TO A VEHICLE WHICH HAS HAD EVERY RECOMMENDED SERVICE PERFORMED TO IT ON OR BEFORE THE RECOMMENDED MILEAGE?! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215606January 22, 2008
SUSPENSION
OUR MITS. OUTLANDER PULLS TO THE RIGHT, BADLY! WE HAD IT ALIGNED...TWICE! HAD NEW TIRES PUT ON, RE-ALIGNED, AND IT STILL PULLS TO THE RIGHT! IF I LET GO OF THE WHEEL, W/IN 2 SECONDS, I AM IN THE NEXT LANE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214300January 9, 2008
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ENGINE AND ENGINE COOLING, SEAT BELTS
THIS IS FOR A MITSUBISHI OUTLANDER 2003. THERE WAS A LOT OF WATER UNDER THE SEATS, DON'T KNOW HOW, AND THE SERVICE ENGINE LIGHT IS ON DUE TO BAD OXYGEN SENSOR AND THERE MIGHT BE CORROSION IN THE ELECTRICAL SYSTEM, THIS CAN CAUSE A FIRE, REAR STOP LIGHT STOP WORKING, THE SEAT BELT TENSIONER CAN GO BAD. TOOK THE CAR TO THE DEALERSHIP, AND THE MANUFACTURER SAID THAT I ONLY HAVE 1 RECALL WHEN THE NHTSA SAYS THAT THERE'S A RECALL FOR THIS,=NHTSA CAMPAIGN NUMBER 03V194000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209993November 26, 2007
SUSPENSION:REAR, EQUIPMENT
WHEN CAR WAS FIRST PURCHASED TOLD DEALER IT FELT LIKE BACK END WAS KICKIN OUT ON WET ROADS,TOOK IT DEALER WAS TOLD THEY COULD FIND NOTHING. SEVERAL DAYS LATER CAR SPUN OUT ON WAY TO WORK DUE TO BLOW OUT. HAD VEHICLE TOWED TO DEALER WERE UPPER AND LOWER LATS. WERE REPLACED.(NO OLD PARTS NOT AVAILABLE) CAR SEEMED OK FOR SEVERAL MONTHS AT WHICH POINT IT BEGAN TO FEEL LIKE IT WAS SLIDING AROUND IN REAR END AGAIN. AGAIN DEALER CHECKED FOUND NOTHING.. MY HUSBAND THREW A FIT WITH DEALER AT WHICH POINT A BALL JOINT WAS REPLACED(PART NOT AVAILABLE), IN MY OPINION ONLY TO PACIFY US. THE CAR HAS STILL NEVER FELT RIGHT. AT WHICH POINT THE WARRANTY HAS EXPIRED AND THE DEALERSHIP REFUSES TO EVEN TALK TO US ABOUT THIS. NOW FOUR MONTHS AFTER HAVING FOUR NEW TIRES MOUNTED AND BALANCED I HAVE TWO REAR TIRES SO WORN AND DAMAGED THE BELTS ARE COMING THROUGH THEM. I HAVE TAKEN THE CAR TO A PRIVATE TECH.TO TRY TO FIND ANYTHING THAT MAY BE WRONG. I AM SCARED FOR MYSELF AND MY FAMILY EVERYTIME I HAVE TO DRIVE THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208572November 10, 2007
STEERING
11/08/07 MY HUSBAND WAS DRIVING OUR FAMILY TO MY SONS FOOTBALL PRACTICE WHEN HE NOTICED THAT THE ENTIRE STEERING WHEEL WAS SHIFTING LEFT TO RIGHT IN THE DASH BOARD. 11/09/07 MY HUSBAND LOOKED AT THE STEERING WHEEL AND IT WAS LITERALLY FLOPPING AROUND IN THE DASH BOARD, WHEN HE REMOVED THE DASH THE STEERING COLUMN FELL IN THE DRIVER'S SEAT. THE ENTIRE STEERING COLUMN BROKE FREE FROM WERE IT IS BOLTED TO THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205171October 8, 2007
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS HAVE NUMEROUS STRESS CRACKS, UNABLE TO GET 2007 INSPECTION DUE TO HEADLIGHTS. HAVE CONTACTED DEALERSHIP NUMEROUS TIMES, WAS GIVEN MITSUBISHI DISTRICT MANAGER NAME AND NUMBER, WILL NOT RETURN CALL. HEADLIGHTS NOW HAVE WATER INSIDE . HAVE TAKEN NUMEROUS PICTURES OF OTHER MITSUBISHI OUTLANDERS WITH SAME PROBLEM. WAS FIRST QUOTED $750.00 FOR REPLACEMENT, NOW QUOTED $850.00. CONSUMERS SHOULD NOT HAVE TO REPLACE SOMETHING THAT NEVER SHOULD HAVE HAPPENED IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200074August 19, 2007
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
I BOUGHT MY 2003 MITSIBUSHI OUTLANDER IN JANUARY 2005 WITH 32,000 MILES ON IT. THE HEADLIGHTS WERE SHOWING SOME STRESS CRACKS FROM THE HEADLAMP HEAT. I NOW HAVE 69,000 MILES ON THE CAR AND THE HEADLIGHTS HAVE SEVER STRESS CRACKS IN THE LENSES THAT ARE EXTREMELY NOTICEABLE. I HAVE HEARD THIS IS A COMMON PROBLEM FOR THESE CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196481July 16, 2007
EXTERIOR LIGHTING:HEADLIGHTS
NO EVENTS. HEADLIGHT GLOBES ARE INADEQUATE. THEY CRACKED FOR NO REASON OTHER THAN POOR QUALITY. THIS ALLOWED MOISTURE TO INTER THE HEADLIGHT ASSEMBLY CAUSING THE BULBS TO FAIL. PAID $850.00 TO REPLACE DEFECTIVE HEADLIGHT ASSEMBLIES. UNABLE TO DRIVE THE CAR AT NIGHT FOR FEAR OF TRAFFIC CITATIONS AND OBVIOUS SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182467February 13, 2007
SUSPENSION:REAR, SEAT BELTS:REAR/OTHER
TL*- CONTACT OWNS A 2003 MITSUBISHI OUTLANDER, FOR WHICH HE HAD TO REPLACE THE REAR LOWER SUSPENSION ARM 4 TIMES. FIRST TIME IT WAS AT 30,000 MILES, SECOND TIME AT 48,000 MILES, AND THE THIRD TIME AT 89,000 MILES, AND CURRENTLY AT 106,000 MILES. THE CONTACT TOOK VEHICLE TO THE SAME DEALERSHIP , ARNOLD AUTOMOTIVE GROUP IN ROSEVILLE, MI 4 TIMES, AND THEY STATED THAT THEY DIDN'T KNOW WHY THE PART KEPT GOING BAD. THE CONTACT THE CURRENT MILEAGE WAS 106000.*AK THE LEFT REAR SEAT BETL WOULD NOT RETRACT. THE SWAY BAR WERE REPLACED AND THE LOWER CONTROL ARM WAS WORN. UPDATED 03/30/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178854January 16, 2007
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE CRACKS IN THE HEADLIGHT LENS IN BOTH HEADLIGHTS. THERE HAS BEEN NO WRECKS, BANGS, OR BAD TREATMENT OF THIS VEHICLE. I WAS TOLD BY A SOURCE CLOSE TO THE COMPANY THAT THEY ARE STRESS FRACTURES, I AM CONCERNED THEY MAY BEGIN TO LEAK AND TAKE ON WATER. PLUS THEY ARE $400 EACH TO REPLACE. I CALLED MITSUBISHI AND ALL THEY WANTED TO TALK ABOUT WAS WARRANTY. THEN I WAS TOLD THEY DO NOT DO RECALLS UNLESS YOU FOLKS BRING IT TO THEIR ATTENTION. ANY HELP WILL BE APPRECIATED. I TALKED WITH LOCAL MITSUBISHI DEALER ABOUT IT IN MID DECEMBER 2006. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167358September 5, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT*: THE CONTACT STATED WHEN THE VEHICLE WAS STARTED, THE COOLING FAN DID NOT ENGAGE COMPLETELY. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, WHERE IT WAS DETERMINED THAT THE FAN WAS A DEFECTIVE PART. THE VEHICLE WAS THEN TAKEN TO A SERVICE DEALER, WHERE THE DEALER INFORMED THE CONTACT THAT BECAUSE THE VEHICLE WAS OUT OF WARRANTY, THE REPAIRS WOULD NOT BE MADE. THERE WERE NO IMMEDIATE REPAIRS MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157413May 12, 2006
AIR BAGS:FRONTAL
ON THE MORNING OF MAY 2, WHILE IT WAS RAINING A CAR THAT WAS TWO CARS IN FRONT OF MY WIFE DECIDED TO MAKE A LEFT TURN ON THE HIGHWAY WITHOUT ANY ADVANCED NOTICE; MY WIFE ENDS UP RUNNING INTO THE CAR IN FRONT OF HER AND SERIOUSLY DAMAGING THE FRONT OF THE CAR. THE AIRBAGS, HOWEVER DID NOT DEPLOY. MY WIFE SUFFERED A CONTUSION ON HER HEAD. MY 17 MONTH OLD DAUGHTER WAS ALSO IN THE CAR BUT WAS NOT SERIOUSLY HURT. MY INSURANCE COMPANY ESTIMATES THAT THE REPAIRS WILL COST $8000 AND THE SENSORS FOR THE AIRBAGS WAS ONE OF THE PARTS THAT NEEDED TO BE REPAIRED. THE SENSOR IS CURRENTLY BEING REPLACED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10146378December 29, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
THE RADIATOR BLEW APART WHILE DRIVING ON THE HWY CAUSING THE ENGINE TO QUICKLY OVERHEAT. THERE WERE NO WARNING LIGHTS TO INDICATE THERE WAS A PROBLEM. UPON INSPECTION BY MY MECHANIC IT WAS DISCOVERED THAT THE CYLINDER HEAD ALSO CRACKED. HE WAS AWARE OF A POSSIBLE KNOWN ISSUE AND CONTACTED MITSUBISHI WHO VERIFIED A PROBLEM WITH THE COOLING FAN CONTROLLER. AFTER HAVING THE VEHICLE TOWED TO THE MITSUBISHI DEALERSHIP I WAS TOLD BY THEM THAT THEY WOULD ONLY COVER THE COST OF THE PARTS AND NOT THE LABOR. I WOULD HAVE THOUGHT THAT IF A DEFECTIVE PART CAUSED THESE PROBLEMS THAT I SHOULDN'T HAVE TO PAY ANYTHING MUCH LESS OVER $1,100 IN LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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