Mitsubishi Outlander Complaints (2007)

125 consumer complaints on file.

#11242328August 7, 2019
POWER TRAIN
ON MY 2007 MITSUBISHI OUTLANDER XLS ALL OF AT FLUID POURED OUT ON THE GROUND IN MY PARKING (ENTERING COMMUNITY PARKING) AND COMMUNITY DRIVE WAY AND CAN NOT NOT MOVE THE CAR,NO DRIVE AT ALL.THE AUTOMATIC TRANSMISSION LIGHT IS ILLUMINATED. I TOOK PICTURE OF UNDERNEATH THE CAR AND SHOWS THE OIL DISCHARGE FROM TRANSFER CASE. I HAVE NO DOUBT IN MY MIND IT IS TRANSFER CASE ASSEMBLY OIL SEAL OUT OF POSITION. LOOKING AT THE RECALLS FOR MY CAR I'VE COME ACROSS THIS RECALL BY MITSUBISHI: RECALL NUMBER:14V365000. RECALL DATE:06/25/2014 REPLACEMENT TRANSFER CASE ASSEMBLY. I CALLED BOTH MITSUBISHI AT 1-888-648-7820 AND MITSUBISHI DEALER PAUL BLANCO IN SACRAMENTO AT 916-485-2277 AND BOTH OF THEN EITHER PRETEND TO BE UNAWARE OF THE PROBLEM OR DID NOT HONOR THEIR COMMITMENTS TO REPAIR OR REPLACE THE ASSEMBLY AND RECTIFY THE FAULT/PROBLEM. APPRECIATE YOUR TIME AND PATIENCE WITH ME. AWAITING YOUR KIND AND TIMELY RESPONSE. PS:HAVE MORE PICTURES BUT SOMEHOW I COULDN'T DOWNLOAD MORE![XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195639April 11, 2019
STRUCTURE:BODY, STEERING, SUSPENSION
MY SON ONLY WEEKS AGO WAS GIVEN HIS MOTHER'S 2007 OUTLANDER AS AN UPGRADE TO HIS FORMER VEHICLE. DAYS AGO, HE FOUND PIECES OF THE SUB FRAME BREAKING OFF UNDERNEATH AFTER HEARING AN ODD NOISE DURING OPERATION. THIS VEHICLE WAS PURCHASED NEW IN 2007 IN OMAHA, NE. MITSUBISHI'S RECALL FOR SUB FRAME CORROSION DOES NOT INCLUDE VEHICLES PURCHASED IN NEBRASKA AS IT ISN'T IN THE NARROWLY DEFINED "SALT BELT" (ALTHOUGH IOWA IS INCLUDED). IF YOU HAVE NEVER BEEN TO OMAHA, NE DURING THE WINTER YOU WOULD KNOW THAT THE CITY PUTS AS MUCH SALT AND SALT BRINE ON THE ROADS AS ANYWHERE ELSE IN THE NATION--WINTER WEATHER, I.E. SNOW AND ICE-- IN OMAHA IS SEVERE. VEHICLES THAT ARE OPERATED REGULARLY IN THE OMAHA AREA RUST PREMATURELY AND THAT IS A FACT. THIS VEHICLE IS NOW UNSAFE TO DRIVE AND THE VALUE IS PROBABLY NEAR ZERO BUT MITSUBISHI WILL NOT COVER THE COST TO REPAIR. THE NHTSA SHOULD EXTEND THE SUB FRAME RECALL TO OTHER STATES WHERE THE USE OF ROAD SALT IS EXTENSIVE I.E. NEBRASKA, COLORADO, UTAH, ETC...THIS IS A TRAVESTY AND SHOULD BE RECTIFIED IMMEDIATELY BEFORE SOMEONE IS SEVERELY INJURED OR KILLED DRIVING THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191998March 27, 2019
STEERING, SUSPENSION
TOOK MY 2007 MITSUBISHI OUTLANDER XLS V-6 TO DEALERSHIP FOR SEVERAL RECALLS INCLUDING RECALL NO. 16V-458 / SR-16-003 ON MAY 05, 2018. I PICKED UP MY VEHICLE AND WAS TOLD IT DID NOT REQUIRE THE CROSS MEMBER REPLACEMENT AND THE ANTI CORROSION SPRAY WAS PERFORMED. AROUND 7:00 PM EDT SATURDAY, MARCH 23, 2019 WHILE ENTERING A EXIT LANE ON US 119 NORTHBOUND AT THE GREEN ROAD EXIT, MY CAR MADE A LOUD GRINDING SOUND AND STARTING PULLING VERY HARD TO THE LEFT AND CAME TO AN ABRUPT STOP AFTER APPROXIMATELY 10-15 FEET. FORTUNATELY, I WAS ENTERING THE TURN LANE AND WAS SLOWING DOWN OR IT COULD HAVE EASILY FORCE ME INTO THE MEDIUM DIVIDER OR EVEN INTO ONCOMING TRAFFIC. I COULD NOT MOVE THE VEHICLE FORWARD AND PUT MY EMERGENCY FLASHERS ON TO AVOID BEING REAR ENDED BY ONCOMING TRAFFIC. I WAS VERY CONCERNED AS I HAD MY 3 YEAR OLD GRAND DAUGHTER WITH ME AND IT IS A VERY CONGESTED AREA. I TRIED TO EXIT THE VEHICLE TO SEE IF I COULD DETERMINE WHAT WAS WRONG. THE DRIVER DOOR HAD TO BE FORCED OPEN AS I LATER DISCOVERED AFTER EXITING THE VEHICLE THAT THE FROM LEFT FENDER HAD BEEN PUSHED BACK INTO THE DOOR AREA BY THE FRONT TIRE. AFTER A QUICK INSPECTION IT APPEARED THE CONTROL ARM BROKE. AFTER REMOVING THE TIRE, IT WAS EVIDENT THAT THE CROSS MEMBER HAD SEPARATED FROM THE VEHICLE DUE TO EXTREME CORROSION CAUSING THE LOSS OF CONTROL AND ABRUPT STOP. THIS IS THE EXACT PROBLEM I HAD TAKEN IT INTO THE DEALERSHIP FOR THE RECALL AND WAS TOLD MINE DID NOT NEED REPLACED. I AM ATTACHING PICTURES OF THE VEHICLE TO SHOW THE MISSING AND BROKEN CROSS MEMBER. THERE IS NO WAY THIS CORRODED TO THE FAILURE POINT SINCE THE RECALL REPAIR WAS ALLEGEDLY COMPLETED. FURTHER MORE, IF TREATING THE AREA WAS SUPPOSEDLY SUFFICIENT TO PREVENT FURTHER CORROSION (AS OPPOSED TO THE REPLACEMENT OF THE CROSS MEMBER), THIS FAILURE SHOULD NOT HAVE TAKEN PLACE. THEREFORE, EVERY CROSS MEMBER SHOULD BE REPLACED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186762March 14, 2019
STRUCTURE:BODY, STEERING, SUSPENSION
I CRASHED MY CAR DUE TO THE ROTTING AWAY OF MY SUB FRAME AND CONTROL ARMS, MITSUBISHI IS NOT TAKING RESPONSIBILITY. THE CAR HAS BEEN SITTING AT CROWN MITSUBISHI AND THEY ONLY JWANT TO FIX THE RECALL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11182647February 26, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
THE DEFROST DOES NOT WORK WELL ENOUGH TO KEPT WINDOW CLEAR FOR DRIVING. THE ANTI SKID ELECTRONICS KEEPS LOCKING OUT THE TRANSMISSION AND IT WILL NOT SHIFT ABOVE 3 RD GEAR. CAUSING A DRIVE SPEED LIMIT BELOW THE REQUIRED HIGHWAY MINIMUM. HAVE TAKEN IT IN TO THE DEALER AND THEY CHARGED ME TO FIX IT BUT THE PROBLEM IS RECURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181384February 20, 2019
POWER TRAIN
THE TRANSFER CASE OIL SEAL DISLODGED, AND THE AUTOMATIC TRANSMISSION FLUID (AFT) ENTERED THE CASE ASSEMBLY, RESULTING IN POOR TRANSMISSION SHIFTING WITH A STRANGE SOUND. THIS SHOULD BE COVERED BY RECALL NUMBER 14V365000 (RECALL DATE 06/25/2014). BUT MITSUBISHI CUSTOMER RELATIONS DEPARTMENT DENIED THIS IMPORTANT POWER TRAIN - TRANSFER CASE RECALL, SAYING THIS VEHICLE HAS ONLY FOUR RECALLS, NOT INCLUDING THIS RECALL. THEY ALSO DO NOT HAVE ANY RECORDS ON WHERE AND WHEN THESE RECALLS WERE CORRECTED. I HAVE NEVER CONTACTED A SUCH BAD CUSTOMER SERVICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171336January 22, 2019
AIR BAGS
THE CAR HAS ON THE PROBLEM LIGHT WITH AIR BAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166707January 13, 2019
ELECTRICAL SYSTEM
MAIN CONTROL UNIT 8637C096 FAILED AND WAS REPLACED. WIPERS FAILED TO OPERATE. DEALER REPLACED MODULE. VERY EXPENSIVE. THIS CAR HAD A LOT OF WIPER MOTOR AND OTHER RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144864November 2, 2018
SUSPENSION
PASSENGER SIDE FRONT COIL SPRING FRACTURED AND SEPARATED WHILE DRIVING. THIS SAME ISSUE WAS PREVIOUSLY REPORTED TO NHTSA (COMPLAINT NUMBER: 11012748) FOR DRIVER SIDE FRONT COIL SPRING AS WELL AS TO MITSUBISHI NORTH AMERICA (BUT GOT NOWHERE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089597April 23, 2018
POWER TRAIN
I PURCHASED MY 2007 MITSUBISHI FROM QUAKERTOWN MITSUBISHI IN APRIL ON 2017. IN THE LAST MONTH MY CAR WILL BE STUCK IN THE PARK POSITION WHEN TRYING TO MOVE OUT OF PARK THE CARE WON'T MOVE. I CALLED THE DEALERSHIP TO GET MY CAR LOOKED AT. WHEN I MADE THE APPOINTMENT I WAS NOT TOLD THAT I WOULD BE CHARGED A 59.95 DIAGNOSTIC FEE. I DID NOT PAY THE FEE BECAUSE I DIDN'T HAVE THE FUNDS. THEY DID REPLACE MY WIPERS PER THE RECALL. I HAVEN'T HAD ANY OTHER PROBLEMS UNTIL NOW. I MAKE MONTHLY PAYMENTS ON THIS CAR AND STILL OWE OVER 9 THOUSAND ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083340April 4, 2018
VISIBILITY:GLASS, SIDE/REAR
BACK WINDOW SHATTERED OUTWARD WHILE PARKED AND NO ONE IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083113April 3, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE REAR GLASS SHATTERED WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A POLICE OFFICER AND A POLICE REPORT WAS FILED. THE OFFICER INFORMED THE CONTACT TO PARK THE VEHICLE DUE TO THE FAILURE. THE DEALER (PERUZZI MITSUBISHI, 130 LINCOLN HWY, FAIRLESS HILLS, PA 19030) WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL TO COVER THE REPAIR. THE INSURANCE COMPANY WAS NOTIFIED AND WAS TO INSPECT THE VEHICLE AND COVER THE REPLACEMENT OF THE REAR GLASS. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER INDICATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062645January 13, 2018
SUSPENSION
ON JANUARY 2, 2018 OUR LOCAL OVERNIGHT TEMPERATURE WAS A NEGATIVE (-)20 DEGREES F. THAT MORNING WHILE STILL IN MY DRIVEWAY, BOTH FRONT COIL SPRINGS BROKE AND THE RIGHT FRONT COIL SPRING PENETRATED THE INNER SIDEWALL OF THE 18" TIRE AND THIS RESULTED IN THE TIRE BECOMING TWO DISTINCT PIECES. IF THIS HAD HAPPENED WHILE DRIVING ON THE ROAD, IT COULD HAVE RESULTED IN A SERIOUS AND POSSIBLE DEADLY ACCIDENT. UPON CONTACTING MY DEALER, I WAS TOLD THAT UPON SEARCHING THE MITSUBISHI DATABASE, THAT A TSB 14-33-002 WAS NO LONGER POSTED AT THE DEALER INTERNET ACCESS POINT, APPARENTLY IT HAD BEEN PURGED FROM THE SYSTEM. I LEARNED OF TSB-14-33-002 BY OTHER SEARCHING ONLINE. MITSUBISHI WOULD NOT COVER THE FAILURE, DESPITE IT'S SERIOUSNESS TO PUBLIC SAFETY. I AM CONCERNED THAT 2007 MITSUBISHI OUTLANDERS HAVE A METALLURGY PROBLEM OR FAULTY MANUFACTURER'S DESIGN, AND SHOULD BE THE SUBJECT OF A NATIONAL SAFETY RECALL - AT LEAST IN COLDER CLIMATE STATES THAT USE CALCIUM CHLORIDE OR SALT ON THEIR ROADS. I HAVE THE CAR CURRENTLY IN A HEATED GARAGE AWAITING AN INSPECTION BY NHTSA OR MITSUBISHI. MY COMPLAINT IN WRITING TO MITSUBISHI REMAINS UNANSWERED. I SUGGEST THAT IF THESE VEHICLE SUFFER FAILED FRONT COIL SPRINGS AND ARE INVOLVED IN AN ACCIDENT, THAT THE BROKEN COIL SPRING WILL BE CONSIDERED A RESULT OF THE ACCIDENT RATHER THAN THE CAUSE OF THE ACCIDENT. IF THERE IS A CHAIN COLLISION INVOLVING OTHER VEHICLES, THEN AGAIN THE DRIVER MAY BE BLAMED AS THE CAUSE, WHEN IN REALITY THE FAILED SPRING WAS THE CAUSE. SUGGESTION: NHTSA MIGHT CHECK FOR ALL SUB-ZERO TEMPERATURE ACCIDENTS INVOLVING 2007 OUTLANDERS AND DETERMINE IF THEY SUFFERED BROKEN FRONT COIL SPRINGS AND A TORN UP FRONT TIRE. PHOTOS ATTACHED TO THIS REPORT. ADDITIONAL PHOTOS CAN BE TAKEN ONCE THE REPLACEMENT $260. SPRINGS ARRIVE AND WE REPLACE THEM, DOCUMENTING OUR FINDINGS. I AM WILLING TO SUBMIT FOR METALLURGY TESTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045055November 9, 2017
STRUCTURE:BODY
ON TUESDAY NOVEMBER 8 2017 MY CAR WENT OUT OF CONTROL. LUCKILY I WAS ABLE TO SAFELY GET OFF TO THE SIDE OF THE ROAD. I HAD MY CAR TOWED TO MY HOUSE THINKING IT WAS SOMETHING SIMPLE MY HUSBAND COULD FIX. HE LOOKED UNDERNEATH AND CHECKED EVERYTHING OUT. HE FOUND THAT MY FRONT CROSS MEMBERS HAVE COMPLETELY ROTTED OUT. I LOOKED UP RECALLS ON MY CAR TO SEE IF THERE WAS ONE AND I FOUND IT. IT SAYS THAT THE RECALL IS INCOMPLETE. I WOULD LIKE TO KNOW WHAT I CAN DO ABOUT GETTING THIS FIXED OR IF I AM GOING TO HAVE TO COME UP WITH THE MONEY MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044847November 9, 2017
SUSPENSION
FRONT DRIVER SIDE COIL SPRING BROKEN . WHEN PULLING OUT FROM PARKING LOT HEARD A RATTLE AND POPPING SOUND HAD IT CHECK BY A MECHANIC AND FOUND THAT THE SPRING WAS BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039152October 24, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2007 MITSUBISHI OUTLANDER LS SUDDENLY STOPPED WORKING WHILE I WAS DRIVING AT NIGHT ON A COUNTRY ROAD. THE HIGH BEAMS WORKED FINE. I HAD TO LEAVE THEM ON WHEN I WAS CROSSING OTHER CARS, WHICH CAUSED THE OTHER DRIVERS TO FURIOUSLY FLASH THEIR HIGH BEAMS ON AND OFF AT ME. IT WAS VERY DANGEROUS AND SCARY! TOOK IT TO A LOCAL MITSUBISHI DEALER WHO FIRST CHECKED THE FUSES, THEN TRIED TO FIX THE PROBLEM BY REPLACING THE MULTIFUNCTION SWITCH NEXT TO THE STEERING WHEEL, WHICH DID NOT HELP. THEY TOLD ME THEY WOULD NOT CHARGE ME FOR THE SWITCH SINCE IT DID NOT DO THE TRICK. ON A THURSDAY MORNING, I WAS ASKED TO LEAVE THE CAR WITH THEM FOR AT LEAST ONE DAY, POSSIBLY TWO SO THAT THEY COULD DO AN "IN-DEPTH" INVESTIGATION AND CHECK IF IT WAS A WIRING PROBLEM. I HAD TO RENT A CAR TO HAVE TRANSPORTATION. ON FRIDAY AT 5 PM, I RECEIVED A CALL THAT THEY FINALLY FIGURED OUT THE PROBLEM AND IT HAD TO DO WITH A "SMART FUSE BOX" OR "ETACS", THAT IT WAS AN EXPENSIVE PART AND THEY DID NOT HAVE IT IN STOCK, SO I WOULD NOT GET MY CAR BACK UNTIL WEDNESDAY OF THE FOLLOWING WEEK! I ASKED HOW MUCH THE REPAIR WOULD COST AND WAS QUOTED $1,300! I SAID GIVE ME THE CAR BACK TONIGHT AND I'LL COME BACK WHEN THE PART COMES IN. WAS TOLD IT WOULD THEN COST EVEN MORE IN LABOR, BECAUSE IT WAS TAKEN APART AND WOULD NEED TO BE PUT BACK TOGETHER, THEN "OPENED UP" AGAIN! SO NOW I AM PAYING FOR THIS EXORBITANT REPAIR PLUS SEVERAL MORE DAYS FOR THE RENTAL. I SEE THAT MODELS 2009 AND UP HAVE ACTUALLY BEEN RECALLED FOR THE SAME ISSUE, AND AM OUTRAGED THAT THESE TECHNICIANS DID NOT FIGURE THIS OUT IMMEDIATELY, SINCE THEY HAVE DEALT WITH THE PROBLEM BEFORE. I FEEL VERY STRONGLY THAT IT SHOULD BE A RECALL MATTER AS WELL FOR THE 2007 MODELS. MY CAR ONLY HAS 75,000 MILES OR SO ON IT AND I WAS HOPING TO DRIVE IT FOR AT LEAST ANOTHER YEAR OR TWO. I WILL UPLOAD THE BILL WHEN I GET THE CAR BACK TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022631September 11, 2017
POWER TRAIN
SHIFT LEVER GETS STUCK IN (P) PARK POSITION. WHILE IGNITION IS IN ON POSITION, BRAKE PEDAL IS DEPRESSED, AND THE REAR BRAKE LIGHTS ARE ILLUMINATED THE VEHICLE WILL NOT COME OUT OF PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020613August 30, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT HEARD A CLANKING NOISE COMING FROM UNDER THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO ISLAND AUTO GROUP DEALER LOCATED AT 1590 HYLAN BLVD, STATEN ISLAND, NY 10305 WHERE IT WAS DIAGNOSED BOTH FRONT COIL SPRINGS HAD FAILED DUE TO CORROSION AND NEEDED TO BE REPLACED. THE VEHICLE HAD PREVIOUSLY BEEN SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014277August 10, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V791000 (VISIBILITY) AND 17V461000 (VISIBILITY). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BIRMINGHAM MITSUBISHI 9008 PARKWAY EAST, BIRMINGHAM, AL 35206, 205-957-6444) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012748August 4, 2017
SUSPENSION
DRIVER'S SIDE FRONT COIL SPRING FRACTURED AND SEPARATED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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