Mitsubishi Outlander Complaints (2004)

52 consumer complaints on file.

#10781576October 13, 2015
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2004 MITSUBISHI OUTLANDER. UPON DEPRESSING THE BRAKE PEDAL, THE ENGINE STALLED. IN ADDITION, THE GAUGING SYSTEM WAS LOW. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733550July 13, 2015
SUSPENSION
SUB FRAME BROKE IN HALF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593462May 22, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL
I CRASHED MY OUTLANDER IN MY PARKING LOT, I WAS PARKING SLOWLY, PUSHING THE BRAKE SLOWLY, THE CAR WAS AT THE FINAL POSITION IN MY SPOT AND SUDDENLY THE CAR CRASHED INTO A TREE. THE TREE WAS ABOUT 1 METER DISTANT FROM MY CAR...IM 100% SURE THAT THE ACCIDENT WAS A SUDDEN ACCELERATION. I HAD ANOTHER SIMILAR EPISODE ABOUT 3 MONTHS AGO, ALSO IN MY GARAGE, BUT A THAT TIME I WAS READY TO TURN TO THE RIGHT TO GO THE DOOR AND THE CAR SUDDENLY ACCELERATE VERY FAST WITHOUT ME PUSHING THE GAS PEDAL, BUT FORTUNATELY I HAD PLENTY SPACE TO REACT, NOT THIS SECOND TIME, BUT WE ARE HUMANS AND THE FIRST REACTION IS TO THINK THAT WE MADE A MISTAKE, BUT NO ,IM 100% SURE THAT I DID NOT PUSHED THE ACCELERATOR..AND WITH THIS SECOND INCIDENT I WAS CRAZY THINKING EVERY MINUTE IN WHAT HAPPENED, AND IN THE POSSIBILITY THAT WILL HAPPEN AGAIN WITH LESS FORTUNE AND WITH ME AND OTHER PEOPLE INJURED OR DEATH. THIS THING WAS VERY VERY CONFUSING. I WAS PARKING SLOWLY, THE CAR WAS NEAR THE 0 MILES, THE CAR WAS AT THE FINAL POSITION IN MY SPOT, AND WHEN THE CAR WAS AT 0 MILES MY CAR ADVANCE WITH SUPER SPEED TOWARD A TREE IN 2 SECONDS... THE TREE WAS 1 METER DISTANT TO MY CAR AND THE INSURANCE GIVE ME A TOTAL LOSS. THIS CAR IS VERY VERY DANGEROUS, PLEASE DONT BUY THIS CAR IF YOU SEE IT AGAIN IN THE MARKET . *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10509209April 22, 2013
EXTERIOR LIGHTING
AFTER MOVING TO TEXAS THE VEHICLE INSPECTION STATION ALERTED ME TO THE SEVERELY DEGRADED HEADLIGHT LENS ON BOTH SIDES. I HAVE RESTORED THE SURFACE AND SEALED THE CRACKS NUMEROUS TIMES BUT THEY ARE IN NEED OF RESTORATION OR REPLACEMENT AGAIN. THE LENS ALONE IS NOT AVAILABLE AND THE WHOLE ASSEMBLY COSTS OVER $200.00 EACH. THE CAR WAS PURCHASED IN DECEMBER OF 2003 AT THE SAME TIME I BOUGHT MY FORD F150 AND PARKED BESIDE THE TRUCK EVERY DAY FOR MORE THAN NINE YEARS. THE LENS ON MY FORD IS STILL CRYSTAL CLEAR, NO CRACKS AND LOOKS TO BE NEW. THE LENS ON MY MITSUBISHI IS CLOUDY, CRACKED AND CAUSES MY HEADLIGHTS TO BE VERY DIM. IF NOT FOR THE POLYMER SEALER I AM SURE THERE WOULD BE WATER INTRUSION WHICH WOULD LEAD TO HEADLAMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496880February 8, 2013
AIR BAGS, STRUCTURE:BODY
SLAMMED MY FRONT DRIVERS SIDE INTO A CEMENT COLUMN IN A PARKING LOT. MY AIRBAG DID NOT DEPLOY. NO MAJOR INJURY JUST A BRUISED JAW AND SORE NECK. INCIDENT 01/17/2013. USAA AUTO INSURANCE SAID CAR WAS TOTALLED SO I GET THE CASH VALUE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10473949September 5, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT AFTER REFUELING, FUEL FUMES STARTED TO EMIT INTO THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THERE WAS A GAS LEAKAGE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS NOT AVAILABLE. UPDATED 10/03/12*LJ THE CONSUMER STATED THE VEHICLE LEAKED GAS AND OMIT GAS FUMES FROM THE GAS TANK. UPDATED 10/05/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362910October 29, 2010
EXTERIOR LIGHTING
NUMEROUS CRACKS AND SOME CRAZING IN BOTH HEADLIGHT LENSES ON MY QW 2004 MITSUBISHI OUTLANDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352458August 28, 2010
EXTERIOR LIGHTING
FRONT HEADLIGHT ASSEMBLY ON BOTH SIDES ARE GRAZED WITH SMALL CRACKS- THE PASSENGER SIDE HAS WATER IN IT AND DOESN'T EVAPORATE EVEN IN EXTREME HEAT. IT AFFECTS THE AMOUNT OF LIGHT FOR VISIBILITY WHEN DRIVING AT NIGHT. MANY PEOPLE HAVE THE SAME ISSUE WITH THE HEADLIGHTS ON THE 2004 MITSUBISHI OUTLANDER. IT WILL EVIDENTLY TAKE AN ACCIDENT WITH POSSIBLY SERIOUS INJURY FOR MITSIBISHI TO DO SOMETHING ABOUT THIS. WHERE CAN PEOPLE GO TO HAVE THIS DEFECT CORRECTED AND NOT AT THE CAR OWNERS EXPENSE, SINCE IT IS AN OBVIOUS ADMITTED MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314659February 26, 2010
EXTERIOR LIGHTING
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) THE HEADLAMP LENSES ON MY MITSUBISHI OUTLANDER 2004 HAVE STARTED TO YELLOW, CRACK, AND DEGRADE IN THE PAST 2 YEARS. IN RESEARCHING THIS ON THE INTERNET, THERE ARE MANY OTHER OUTLANDER OWNERS FOR THE 2003/2004 MODEL YEARS THAT HAVE EXPERIENCED THE SAME PROBLEM. THE LENSES ARE UNSAFE AND REDUCING THE AMOUNT OF NIGHT ILLUMINATION THAT THE LIGHTS ARE SUPPOSED TO PROVIDE. IN CONTACTING MY LOCAL DEALER THEY DECLINED TO ADDRESS THE PROBLEM SINCE THE VEHICLE IS OUT OF WARRANTY AND REFERRED ME TO MITSUBISHI DIRECTLY. IN CONTACTING MITSUBISHI, THEY ACKNOWLEDGE THE DEFECT WITH A TSB ISSUED IN 12/04 BUT HAVE NOT CLASSIFIED IT AS A RECALL. THEY HAVE ALSO DECLINED TO ADDRESS THE PROBLEM. IN ESCALATING IT WITHIN THE MITSUBISHI ORGANIZATION, CASE [XXX] WAS OPENED AND A CASE MANAGER CONTACTED A LOCAL DEALER ON BEHALF TO SEE IF THEY WOULD ADDRESS AND THEY AGAIN DECLINED. THE DEALERS WANT MORE THAN $1K IN PARTS AND LABOR TO REPLACE THE DEGRADING HEADLAMPS OR THEY WILL NOT DO SO AND MITSU STATES THEY HAVE NO OBLIGATIONS OUTSIDE OF THE WARRANTY PERIOD. HEADLAMPS ARE A SAFETY FEATURE OF THE VEHICLE AND IT IS APPALLING THAT ALL ACKNOWLEDGE THE POOR MANUFACTURE OF THE HEADLAMPS (YELLOWING, CRACKING, HAZE), ETC. AND THAT THIS PROBLEM IS WIDESPREAD ON THIS MODEL FOR THE 2003/2004 YEARS BUT NO PARTY WILL TAKE RESPONSIBILITY FOR FIXING. I HOPE NO ONE HAS DIED OR DIES AS A RESULT OF NOT BEING ABLE TO SEE THE ROAD AT NIGHT DUE TO THE REDUCED ILLUMINATION RESULTING FROM THE DEFECT/POOR MANUFACTURING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282657September 2, 2009
AIR BAGS:FRONTAL
1- I WAS DRIVING AT 55MPH(55 POSTED) ON ROUTE 38/LINCOLN HIGHWAY IN WEST CHICAGO, IL AND AS I APPROACHED THE INTERSECTION AN INDIVIDUAL DID NOT YIELD AND TURNED IN FRONT OF MY PATH. I PUT ON BRAKES PROBABLY ABOUT 10-20 FEET BEFORE I MADE A HIGH SPEED IMPACT WITH HIS PASSENGER SIDE REAR WHEEL AND QUARTER PANEL WITH MY FRONT END. MY CAR TOOK THE IMPACT ON THE FRONT END AND MY AIRBAGS DID NOT DEPLOY. I BELIEVE I HIT THE OTHER CAR AT ABOUT 50MPH AND IT SEEMS THAT MY AIRBAGS SHOULD HAVE DEPLOYED. MY CAR WAS DEEMED A TOTAL LOSS AND WAS NOT REPAIRED BY THE INSURANCE COMPANY BECAUSE THE FRAME WAS BENT AND BROKEN. I DO NOT KNOW IF IT WOULD HAVE HELPED BUT MY NECK WAS INJURED IN THE COLLISION. MY SAFETY RESTRAINTS WORKED PROPERLY LUCKILY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10280813August 18, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 MITSUBISHI OUTLANDER. WHEN THE ENGINE IS TURNED OFF IT REMAINED ON FOR APPROXIMATELY ONE MINUTE. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE CONTACT IS AWARE OF THE SAFETY RISK. THE CURRENT AND FAILURE MILEAGES WERE 29,000. UPDATED 09/16/09 *BF UPDATED 09/17/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279009July 31, 2009
AIR BAGS:FRONTAL, SEAT BELTS
BOTH AIRBAGS FAILED TO DEPLOY PROPERLY. FROTH PASSENGER SEALBELT UNBUCKLED UPON CRASH IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10276522July 13, 2009
VISIBILITY, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
I HAVE A 2004 OUTLANDER AN I HAVE MANY THING WRONG LIKE THE HEATER KNOB BROKE OFF THE BACK WINDOWS FELL BUT MY MAJOR CONCERN IS THE SERVICE ENGINE LIGHT WILL COME ON AN ILL LOSE THE THROTTLE. IN TRAFFIC THIS IS PRETTY SCARY. EVERYTHING ABOUT THE CAR IS TIP TOP. 80,000 MILES NEVER HAD ANY MAJOR PROBLEMS TILL THIS, I'VE DONE THE GAS CLICKING THING TO THE GAS CAP. ALL THE FLUIDS ARE FULL AND THE ONLY WAY I CAN GET POWER BACK IS BY TURNING THE TRUCK OFF AN ON 5 TIMES TO REST THE COMPUTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248810November 14, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 MITSUBISHI OUTLANDER. WHILE ATTEMPTING TO PARK THE VEHICLE, IT SPONTANEOUSLY ACCELERATED TO 80 MPH. THE VEHICLE CRASHED INTO SEVERAL SIGNS. THE CONTACT'S INSURANCE AGENCY ASSUMED FINANCIAL RESPONSIBILITY FOR THE REPAIR. ONE YEAR LATER, THE FAILURE RECURRED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER AND THEY STATED THAT THE THROTTLE CABLE WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER DID NOT ASSIST. THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 45,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10234218July 14, 2008
SUSPENSION:REAR
REAR WHEELS TOE IN. REAR CONTROL BUSHING SEEMS TO BE WORN OUT AND NEED REPLACING. MY WIFE'S FORMER CAR, A 2004 MITSUBISHI LANCER RALLYART, HAD SAME PROBLEM. I HAVE SEEN A LOT OVER OTHER MITSUBISHI CARS WITH SIMILAR LOOKING PROBLEMS. SEEMS TO BE VERY COMMON PROBLEM THAT SHOULD BE ADDRESSES MY MITSUBISHI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233611July 9, 2008
AIR BAGS:SIDE/WINDOW
IN A DRIVER'S SIDE COLLISION, MY SIDE AIR BAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10209033November 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I FELT A SLIGHT DISTURBANCE WHILE DRIVING THE VEHICLE THEN A MINUTE LATER THE TRANNIE SLIPPED I PULLED OVER AND THE FLUID WAS POURING OUT OF. AUTHORIZED DEALER SAID IT WAS THE TRANS OIL COOLER. NO EVIDENCE OF HOW THIS ACTUALLY HAPPENED AND I AM RESPONSIBLE FOR PAYING FOR IT OUT OF POCKET FOR IT AND I STILL HAVE MY POWERTRAIN WTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204673October 2, 2007
ENGINE AND ENGINE COOLING:ENGINE
I HAVE ALWAYS CHANGED MY OIL WELL WITHIN THE REQUIRED MAINTENANCE SCHEDULE; I NOTICED AN ENGINE TICKING NOISE AROUND 15K MILES, AND SIGNS OF OVERHEATING (LOW LEVEL IN THE COOLANT OVERFLOW CONTAINER). DEALER CHECKED, FOUND NO PROBLEMS. DRIVING TO WORK ON 9/13/07, ENGINE TICKING NOISE GOT 10 TIMES LOUDER. A LOCAL REPAIR SHOP SAID IT SHOULD BE TOWED TO DEALER, WHICH IT WAS. DEALER SAID TIMING BELT SLIPPED; WHEN REPLACED THE BELT, LOUD NOISE STILL EXISTED. REMOVED ENGINE COVER, INSPECTION SHOWED VALVE DAMAGE. TECHNICIAN INSPECTED FURTHER, SHOWS OIL BURNED ONTO ENGINE PARTS. MISTUBISHI DENYING REPAIR UNDER WARRANTY, ALTHOUGH ALL MAINTENANCE RECORDS MEET REQUIRED STANDARD AND CAR ONLY HAS 24,000 MILES. NEVER HAD ANY WARNING LIGHTS FOR OVERHEATING OR LOW OIL. MITSUBISHI SAYS WRONG OIL FILTER USED BY VALVOLINE INSTANT OIL CHANGE SITE. I REMOVED THE OIL FILTER, SENT FOR TESTING. AWAITING RESULTS. ENGINE NEEDS REPLACING DUE TO DAMAGE, AND MITSU IS DENYING TO COVER THE REPAIRS. FILED COMPLAINT WITH STATE ATTORNEY GENERAL, IN PROCESS. THREE WEEKS WITHOUT A VEHICLE NOW, GOING ON 4. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182051February 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
SEVERAL PROBLEMS WITH 2004 MISTSUBISH OUTLANDER. ALL FIXED UNDER WARRANTY, EXCEPT LATEST PROBLEM. CAR WON'T RUN. HAD TO TOW TO DEALERSHIP. CAR SHAKES AND ENGINE CUTS COMPLETELY OUT. DEALERSHIP NOT COOPERATING, FIXED THE WRONG THING, ENGINE STILL CUTS OUT/STALLS, NOW SAYING I "OVERFILLED THE GAS TANK, RUINING THE CHARCOAL FUEL CANISTER." THIS IS NOT COVERED UNDER WARRANTY?! THERE HAS TO BE ANOTHER REASON THIS HAPPENED. I HAVE NEVER OVERFILLED OR TOPPED OFF MY GAS. I THINK THEY MESSED IT UP, OR PERHAPS THE GAUGES ARE WRONG. IF THE GAUGES ARE WRONG, IT'S A FACTORY ISSUE AND SHOULD BE COVERED UNDER WARRANTY!!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168393September 15, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, A WOBBLING SOUND WAS HEARD COMING FROM THE REAR OF THE VEHICLE. THE DEALERSHIP DETERMINED THE BUSHING AND UPPER CONTROL ARM NEEDED TO BE REPLACED. 30,000 MILES LATER, THE PROBLEM RETURNED AND THE SAME REPAIRS WERE MADE AT AN INDEPENDENT REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mitsubishi Outlander