Mercury Sable Complaints (2004)

52 consumer complaints on file.

#11320752April 10, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT WHILE BRAKE LIGHTS WERE ACTIVATED, THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE FROM PARK INTO DRIVE. FRED BEANS FORD OF DOYLESTOWN (876 N EASTON RD, DOYLESTOWN, PA 18902), (215) 348-2901) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE STOP LAMP SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16E026000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE RECALL WAS FOR THE YEAR 2003 VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119888August 14, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE PARKED, TRIED TO PUT CAR IN REVERSE TO BACK OUT OF DRIVEWAY BUT CAR WILL NOT SHIFT OUT OF PARK. ONLY WAY TO GET CAR TO SHIFT OUT OF PARK IS TO APPLY EMERGENCY BRAKES THEN SHIFT CAR INTO NEUTRAL WHILE KEY TURNED TO OFF POSITION. BREAK LIGHTS WILL NOT ILLUMINATE WHEN BRAKE PEDAL APPLIED. I CHECKED ALL THE FUSES AND REPLACED THE BREAK LAMP BULBS TO TROUBLESHOOT ISSUE ACCORDING TO OWNERS MANUAL HOWEVER PROBLEM STILL EXISTS. WHEN RESEARCHING ONLINE I READ ABOUT THE SAME EXACT ISSUES OCCURRING IN SAME MODEL AND MAKE THAT WERE RECALLED. I WENT TO MY NEAREST FORD DEALERSHIP TO INFORM THEM ABOUT THIS ISSUE AND GET SOME ASSISTANCE IN FIXING THE PROBLEM. HOWEVER THEY WOULD NOT HELP IN THE MATTER, AND STATED THAT MY PARTICULAR VIN # AND YEAR MODEL 2004 HAD NO RECALLS. THE RECALL WAS ISSUED FOR FAULTY BREAK LIGHT SWITCHES IN 2003 AND PREVIOUS YEAR MODELS OF MERCURY SABLES. I'VE READ ABOUT NUMEROUS ISSUES OCCURRING WITH OTHER 2004 MERCURY SABLE OWNERS THAT ALSO CANNOT GET HELP WITH THIS MATTER. THIS IS OBVIOUSLY A SAFETY ISSUE AND IT IS MY HOPE THAT THE NHTSA INVESTIGATES TO FIND OUT WHY 2004 MODELS ARE ALSO EXHIBITING SAME RECALL SAFETY ISSUES. THE PROBLEM OBVIOUSLY LIES WITH THE PART (SAME BREAK LIGHT SWITCH) FORD INSTALLED ON THESE VEHICLES AND NOT NECESSARILY THE YEAR THE VEHICLE WAS MADE. IT HAS ALWAYS BEEN MY UNDERSTANDING THAT THE PRIMARY MISSION AND ROLE OF THE NHTSA IS TO HELP KEEP THE PUBLIC SAFE AND INFORMED ABOUT POTENTIAL SAFETY ISSUES. THEREFORE, I HOPE THEY NOT ONLY INVESTIGATE WHY FORD USED THE SAME FAULTY PART ON OTHER YEAR MODEL VEHICLES BUT ALSO ISSUE THE NECESSARY RECALL FOR SAID VEHICLES WITH THOSE PARTS. IF, WHILE TRAVELING WITH MY FAMILY, A CAR SLAMS INTO US BECAUSE NO BREAK LIGHTS WILL ENGAGE, WHOSE FAULT IS THAT? I'VE BROUGHT THIS SAFERY ISSUE CONCERN TO THE ATTENTION OF FORD AND NOW THE NHTSA. FAILURE TO ADDRESS THIS ISSUE PUTS THE PUBLIC IN DANGER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101862June 14, 2018
AIR BAGS
THE AIRBAG WARNING LIGHT HAS STARTED COMING ON INTERMITTENTLY WHILE THE CAR IS RUNNING ON A CITY STREET. I DON'T KNOW WHY BUT IT APPEARS TO BE A CRITICAL SAFETY PROBLEM. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND ONLY HAS 78,000 MILES , VERY LOW FOR A 2004 VEHICLE. FORD MOTOR DEALER SAYS THERE IS NO RECALL OF ANY KIND ON THIS CAR. I AM A RETIRED SENIOR CITIZEN AND THIS IS MY ONLY FORM OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043314November 4, 2017
VEHICLE SPEED CONTROL
CAR ACCELERATED BY ITSELF TO ABOVE 55 MPH AT LOCAL ROAD, WHEN PUT TO PARKING, THE ENGINE KEPT RUNNING AT MORE THAN 3500 RPM, IT WAS CRAZY, NEARLY KILLED SOME KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918494October 24, 2016
SERVICE BRAKES
THE BRAKE LIGHT SWITCH FAILED CAUSING INABILITY TO GET SHIFT LEVER OUT OF PARK MODE. BRAKE LIGHTS STAY ON ALL THE TIME OR NOT COME ON AT ALL. THE PROBLEM WAS NOTED AFTER PARKING IN OUR GARAGE AND NOTICING THE BRAKE LIGHTS BEING ON ALL THE TIME. I DISCOVERED THAT TURNING THE IGNITION SWITCH TO FIRST INDENT THAT THE SHIFT LEVER CAN BE PLACED IN THE NEUTRAL MODE SO ENGINE CAN BE STARTED. IN DRIVING THE CAR, THE BRAKE LIGHTS DO NOT WORK. WHEN STOPPING THE CAR AND SHIFTING TO THE PARK MODE, THE SHIFT LEVER CANNOT BE TAKEN OUT OF THE PARK MODE WITHOUT GOING THROUGH THE SEQUENCE DESCRIBED ABOVE. THERE WAS A RECALL TO REPAIR THIS ON THE 2000-2004 SABLES (REFERENCE 04V106000), BUT FORD TELLS ME THE 2004 SABLES ARE NOT UNDER RECALL ALTHOUGH THE 2004 MODELS USE THE SAME DEFECTIVE BRAKE LIGHT SWITCH CAUSING THE EXACT PROBLEMS AS THE 2000-2003 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874695June 16, 2016
SERVICE BRAKES, SEATS
I CONTACTED KEN GRODY FORD IN BUENA PARK,CA 2-3 MONTHS AGO TO ASK IF THERE WERE ANY RECALLS ON MY CAR? THE MANAGER I SPOKE WITH TOLD ME "NO!" HE ALSO MAILED ME A COPY OF HIS "OASIS" SEARCH WHICH SHOWED NO RECALLS! HELP! [XXX] PLEASE MAIL ME RECALL ALERTS ON MY CAR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850737March 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE SECURITY LIGHT RANDOMLY FLASHED AND THE ALARM RANDOMLY SOUNDED WITHIN LESS THAN THAN TWO DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820421January 15, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. WHILE DRIVING AT HIGH SPEEDS, THE RPMS INCREASED WITHOUT WARNING. THE VEHICLE SURGED FORWARD AND EXHIBITED RAPID ACCELERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722375May 29, 2015
SUSPENSION, UNKNOWN OR OTHER
DRIVING ALONG RESIDENTIAL AREA, EXTREMELY LOUD BANG WITH BURNING RUBBER SMOKE. STOPPED IN ROAD LOOKED UNDER HOOD FOUND NOTHING WRONG. TRIED TO DRIVE AGAIN AND THERE WAS A BUMPING NOISE AND MORE RUBBER SMELL AND SMOKE. REPEAT INSPECTION DETERMINED THAT THE DRIVERS WHEEL CLEARANCE WAS DROPPED AND RUBBING ON THE WHEEL. SEARCH OF INTERNET SHOWS THAT SPRINGS ARE ROUTINELY BREAKING AND CAUSING INJURY AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717640May 21, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CAR WILL NOT COME OUT OF PARK, NOR WILL BRAKE LIGHTS OPERATE WHEN PEDAL DEPRESSED. EXACT SYMPTOMS AS DESCRIBED IN PREVIOUS MODEL YEAR RECALLS. ONLY WAYTO GET CAR OUT OF PARK IS TO PLACE IN NEUTRAL AFTER TURNING KEY IN IGNITION TO FIRST AVAIALBLE POSITION, THEN APPLYING BRAKE PEDAL TO RELEASE SHIFT LOCK. THIS IS A RECURRING PROBLEM W/ A FAILED BRAKE LIGHT SWITCH ASSEMBLY. IT'S TOO DANGEROUS OF A PROBLEM TO NOT HAVE A RECALL. MANY OTHER MODEL VEHICLES HAVE BEEN RECALLED FOR THE SAME EXACT PROBLEM. WHY NOT THIS MODEL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683146February 13, 2015
EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE REAR TAIL LIGHTS REMAINED ILLUMINATED WHEN THE BRAKE PEDAL WAS NOT DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671773January 12, 2015
SERVICE BRAKES, POWER TRAIN, EXTERIOR LIGHTING
THE CAR WILL NOT COME OUT OF PARK, NOR DO THE BRAKE LIGHTS WORK AND SOMETIMES THE BRAKE LIGHTS STAY ON. THERE WAS A RECALL FOR THIS VERY ISSUE. RECALL #04S12 OR 04V106000. HOWEVER THE RECALL STOPS AT 2003. MY VEHICLE HAS THE SAME DEFECTIVE SWITCH IN IT BUT FORD IS REFUSING TO REPLACE IT. THEY CLAIM MY VEHICLE WAS MADE A FEW DAYS AFTER THE RECALL STOPPED. WELL THAT DOESN'T MAKE MY BRAKE PEDAL SWITCH ANY SAFER. I'M BEING HANDED A LINE OF CRAP BY FORD. THEY INSTALLED A DEFECTIVE SWITCH AND HAVE ADMITTED ITS DEFECTIVE AND WONT FIX MINE BECAUSE OF A MANUFACTURE DATE. WHAT COURT WOULDN'T PROSECUTE FORD IF I HAVE A SERIOUS ACCIDENT BECAUSE OF THIS DEFECTIVE SWITCH THAT THEY KNOW IS DEFECTIVE BUT REFUSE TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663755December 12, 2014
POWER TRAIN, SERVICE BRAKES, ELECTRICAL SYSTEM
CAR WILL NOT COME OUT OF PARK, NOR WILL BRAKE LIGHTS OPERATE WHEN PEDAL DEPRESSED. EXACT SYMPTOMS AS DESCRIBED IN PREVIOUS MODEL YEAR RECALLS. ONLY WAYTO GET CAR OUT OF PARK IS TO PLACE IN NEUTRAL AFTER TURNING KEY IN IGNITION TO FIRST AVAILABLE POSITION, THEN APPLYING BRAKE PEDAL TO RELEASE SHIFT LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660094November 21, 2014
SEAT BELTS
THE DRIVER SIDE, THREE POINT SEAT BELT ASSEMBLY COMES UNLATCHED WHILE THE VEHICLE IS IN MOTION. THIS IS EVEN AFTER THE BELT TONGUE IS IN PLACE, YOU HEAR A CLICK FROM THE LATCH CLOSING AND LOCKING AND THE BELT HAS BEEN PULLED ON TO TEST THE CONNECTION. I TOOK IT TO THE DEALERSHIP TODAY AND THE ATTENDANT SAID THAT THE SEAT BELT LATCH WAS LIKELY NOT WORKING DUE TO NORMAL WEAR AND TEAR. THE VEHICLE IS 10 YEARS OLD AND HAS LESS THAN 200,000 MILES AND IS VERY MUCH STILL DRIVABLE. THE DEALERSHIP TRIED TO CHARGE THE VEHICLE OWNER OVER $300.00 FOR THE REPAIR AND WILL NOT REPAIR WITHOUT PAYMENT. THE SEAT BELTS SHOULD BE GUARANTEED TO WORK PROPERLY OVER THE LIFE OF THE VEHICLE. THIS IS NOT AN EXPENSIVE FIX AS VERY FEW PEOPLE DRIVE THEIR CARS OVER 120,000 MILES AS IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650321October 27, 2014
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE FREEWAY THE ENGINE KEEPS CONSTANT SPEED EVEN AFTER REMOVING FOOT FROM ACCELERATOR PEDAL. IT'S LIKE A STUCK THROTTLE. THE ONLY WAY TO STOP IT IS TO APPLY BRAKE AND SHIFT TO NEUTRAL AND STAMP ON THE ACCELERATOR. TRAFFIC HAD COME TO A STOP AND MY ENGINE WAS STILL REVVING AT 3500 RPMS PRETTY SCARY, ONLY THING HOLDING CAR BACK IS BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643616October 9, 2014
ENGINE, VEHICLE SPEED CONTROL
STARTED SUDDEN ACCELERATION WHILE DRIVING AT 25 MPH. PRESSED HARD ON BRAKES TO STOP, PUT IT ON PARK MODE. STILL RPM WAS AROUND 4000. TURNED OFF ENGINE. WHEN CRANKED BACK, RPM KEPT ON INCREASING WITHOUT FOOT ON ACCELERATOR. TAPPED HARD ON ACCELERATOR COUPLE OF TIMES, RPM WENT BACK TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609920July 11, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE SURGED FORWARD AND EXHIBITED RAPID ACCELERATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON SEVERAL OCCASIONS, WHO WAS NOT ABLE TO REPLICATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586796May 6, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHILE DRIVING AND I GO OVER 50 MPH MY CAR WILL SPEED UP WHICH CAUSE THE THROTTLE CABLE TO COME APART AN D THE ENGINE OR TRANSMISSION SPEEDS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553933November 26, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
I RECEIVED A PANICKED PHONE CALL FROM MY 16 YEAR OLD DAUGHTER AFTER A LIFE THREATENING EXPERIENCE. SHE WAS DRIVING AT 35 MPH WHEN THE CAR BEGAN TO ACCELERATE ON IT'S OWN, THE ENGINE RACED TO 4,000 RPM AND STAYED THERE, WHILE SHE FRANTICALLY PRESSED THE BRAKE. THANKFULLY SHE WAS ABLE TO CONTAIN CONTROL OF THE VEHICLE AS SHE PULLED OFF IT THE ROAD. SHE IMMEDIATELY TURNED OFF THE ENGINE, AFTER WAITING A FEW MINUTES SHE STARTED THE CAR, AGAIN IT RACED TO 4,000 RPM. AFTER TRYING THIS MULTIPLE TIMES I HAD THE CAR TOWED HOME. A CALL TO FORD VERIFIED THERE HAS BEEN NO RECALLS OR RECALL WORK DONE ON THIS VEHICLE. I RESEARCHED THIS ISSUE ONLINE, TO MY AMAZEMENT THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS SAME ISSUE.IN FEAR FOR MY CHILD AND ANYONE ELSE WHO MIGHT DRIVE THIS VEHICLE I HAVE REMOVED IT FROM USE, AND FEEL STUCK WITH UNSAFE VEHICLE. I AM HIGHLY DISAPPOINTED IN THE LACK OF RESPONSE/RESOLVE FROM THE MANUFACTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550897November 4, 2013
VEHICLE SPEED CONTROL
THROTTLE GETS STUCK. THIS WAS REPAIRED IN FEBRUARY OF 2009 AND HAS OCCURRED AGAIN NOW IN OCTOBER 2013. STATEMENT FROM FORD DEALERSHIP NOV 4, 2013: SPEED CONTROL CABLE BROKEN NEEDS REPLACE MAY BE CAUSING THROTTLE LINKAGE TO BIND. DEALERSHIP INDICATES THAT A RECALL ON THE 2000-2003 MERCURY SABLES COVERS THE EXACT REPAIRS THAT ARE NECESSARY ON MY VEHICLE BUT MY VEHICLE IS NOT COVERED AS IT IS A 2004. CONTACTED FORD AT 1-800-392-3673 AND THEY ARE CURRENTLY NOT WILLING TO PAY FOR REPAIRS TO MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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