Mercury Sable Complaints

5,381 consumer complaints on file.

#10078405June 17, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I WAS DRIVING MY CAR WHEN THE PASSENGER FRONT SPRING BROKE AND FELL DOWN PUNCTURING THE TIRE CAUSING A BLOWOUT, LUCKILY I WAS ABLE TO PULL OVER WITHOUT CRASHING. THIS WAS A VERY DANGEROUS THING TO HAPPEN AND I WAS VERY LUCKY TO ESCAPE WITHOUT BEING SERIOUSLY HURT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076249June 15, 2004
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
RECALL NO.#04V106000, BRAKE LIGHT SWITCH: THE CONSUMER COMPLAINED THAT THE DEALER CHARGED FOR THE RECALL WORK. THE MANUFACTURER EXPLAINED TO THE CONSUMER THAT THE VEHICLE WAS NOT TAKEN TO A MERCURY DEALERSHIP, WHICH WAS THE REASON THE WORK WAS CHARGED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075260June 12, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:MACPHERSON STRUT
MY 2000 MERCURY SABLE LS PREMIUM BLEW OUT THE LEFT FRONT TIRE. AT THE MOMENT I PUT THE CAR IN REVERSE TO EXIT MY DRIVEWAY. MY HUSBAND PROCEEDED TO REMOVE THE FLAT TIRE AND INSTALL THE MINI-SPARE WHEN HE DISCOVERED THE SUSPENSION STRUT COIL SPRING HAD BROKEN AND PENETRATED THE TIRE SIDEWALL. I HAD THE CAR TOWED TO OUR MERCURY DEALER IN ESSEX, VERMONT WHERE NEW STRUTS/COIL SPRINGS WERE INSTALLED PLUS A NEW TIRE. THIS SPRING FAILURE COULD HAVE HAD FATAL CONSEQUENCES IF IT WOULD HAVE HAPPENED AT HIGHWAY SPEEDS. THE COIL SPRING WAS OBVIOUSLY DEFECTIVE DUE TO A MANUFACTURING/DESIGN FLAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074902June 6, 2004
STRUCTURE:FRAME AND MEMBERS
CORROSION OF PASSENGER SIDE REAR SUB FRAME, ALOWING ENGINE TO DROP DOWN, CAUSING A POSSIBLE FATAL DRIVING CONDITION. SUB FRAME BOLTS REPLACED IN A RECALL. ENTIRE SUB FRAME WAS REPLACED WITH A NEW ORIGINAL PART FROM FORD, AT A $1,100 COST TO MYSELF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075699June 4, 2004
AIR BAGS:FRONTAL
DURING A 35 MPH VEHICLE COLLISION FRONT AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10068682June 4, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE BACKING OUT OF THE DRIVEWAY, THE FRONT DRIVER SIDE COIL SPRING BROKE. AS A RESULT, THE TIRE WAS PUNCTURED, ALMOST TIPPING THE VEHICLE OVER. *AK WHEN IT WAS DISCOVERED THAT THE LEFT FRONT COIL HAD BROKEN, IT SLICED THE TIRE ACROSS THE TOP AND CAUSED THE LINK ON THE SWAY BAR TO BREAK. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075873June 3, 2004
VISIBILITY:WINDSHIELD, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WINDSHIELD ON 2002 MERCURY SABLE IS DEFECTIVE. *MR THE CONSUMER HEARD A NOISE COMING FROM THE RIGHT SIDE OF THE WINDSHIELD IN THE AREA OF THE GLOVE BOX. THE PROBLEM WAS INTERMITTENT. THE PROBLEM WOULD SEEM TO GET WORSE DURING COLD WEATHER. (RATTLING AND WHISTLING) THE REAR BRAKE LIGHT WOULD STAY LIT AFTER THE CONSUMER EXITED THE VEHICLE. THE CONSUMER WOULD HAVE TO REOPEN THE VEHICLE AND STEP ON THE BRAKE PEDAL A FEW TIMES BEFORE THE BRAKES WOULD GO OUT. (THIS WAS AN OCCASIONAL PROBLEM) THE BRAKE PEDAL WAS ON RECALL WHICH WAS #04106000, BUT THE WINDSHIELD WAS NOT. THE WINDSHIELD RECALL #03V087000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074575June 1, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I JUST PAID $700.00 TO REPLACE A BROKEN FRONT SPRING THAT PUNCTURED (EXPLODED) THE INSIDE SIDEWALL OF MY TIRE IN TWO PLACES...WHILE MY CAR WAS PARKED AT MY OFFICE.*AK I FEEL VERY FORTUNATE TO HAVE NOT BEEN DRIVING THE CAR AT THE TIME OF THE SPRING FAILURE. I CAN ONLY IMAGE THE POTENTIAL DAMAGE TO MY CAR, MYSELF AND OTHERS NEARBY IF THIS SPRING HAD FAILED WHEN THE CAR WAS BEING DRIVEN. I STRONGLY FEEL THIS SPRING FAILURE IS NOT A TYPICAL OWNER MAINTENANCE COST. IT IS CLEARLY A MANUFACTURER/PART FAILURE AND I REQUESTED THE COST OF THIS REPAIR TO BE PAID BY THE MANUFACTURER. ADDITIONALLY, I STRONGLY RECOMMENDED THE MANUFACTURER CONSIDER A RECALL OF THIS PART FOR THE SAFETY OF ITS CUSTOMERS. FORD MOTOR COMPANY RESPONDED ONLY THAT THE CAR IS OUT OF WARRANTY. THE REPRESENTATIVE FOR FORD STATED THIS PART FAILURE WAS A OWNER MAINTENANCE ISSUE NOT A SAFETY CONCERN. I STRONGLY DISAGREE. PLEASE RESPOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074466May 29, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY CAR WAS SITTING IN THE GARAGE, AND WHEN I PUT IT IN REVERSE TO GO TO MY DRS, A LOUD BANG HAPPENED, LEFT FRONT SIDE OF CAR WENT DOWN, I THOUGHT IT WAS A FLAT TIRE, BUT UPON INSPECTION BY THE GARAGE, I WAS INFORMED THAT THE COIL SPRING HAD LET LOOSE AND FLEW THRU THE TIRE, FLATTENING IT!. THIS IS UNACCEPTABLE TO ME, AS MY CAR IS A 2000 MERCURY SABLE, IT HAS ONLY 14,565 MILES!!. ALSO , THE DEALERSHIP, SHERMAN FORD, WESTFIELD,NY, I WAS TREATED AS I WAS DIRT!, TO THE EXTENT, MY BILL WAS MADE OUT TO A PERSON WITH A "DIFFERENT" FIRST NAME!, AND THEY REFUSED TO CHANGE IT, BUT THEY SURE WERE FAST ENOUGH TO GRAB MY "CREDIT CARD"!!!. I THEN ASKED FORD, MERCURY DIVISION(1-800) NUMBER , IF THERE WAS ANY WAY TO RECOUP ANY OF MY MONEY, AS I AM A 83 YR. OLD SENIOR, ON SOCIAL SECURITY, AND THEY TOLD ME THEY WOULD CONTACT THE "SERVICE MANAGER, HE IN TURN WAS TO CONTACT THE "AREA REP, YESTERDAY, I WAS TOLD, POINT BLANK,"FORGET IT"!!! I HAVE OWNED FORDS & MERCURY'S ALL MY LIFE, MY 1ST CAR WAS A 1937 FORD CONVERTIBLE, BUT AFTER THIS TYPE OF TREATMENT, I NEVER AGAIN WILL BUY ANY OF FORDS OR MERCURY CARS!. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074365May 27, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
WHILE DRIVING 70 MPH IN CRUISE CONTROL THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP WAS NOTIFIED AND INSTALLED A NEW BRAKE LIGHT SWITCH. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074300May 26, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHEN THE KEY WAS TURNED IN THE IGNITION THERE WAS AN EXPLOSION. THE AIR INTAKE MANIFOLD ON TOP OF THE ENGINE EXPLODED INTO PIECES. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP INSPECTED THE VEHICLE, BUT COULDN'T INDICATE WHAT CAUSED THE EXPLOSION. THE MANIFOLD, SPARK PLUG AND 3 TYPES OF SPRINGS WERE REPLACED. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10074178May 25, 2004
AIR BAGS
THE AIRBAG ON THE STEERING WHEEL WAS CRACKED, THE CONSUMER HAD NOTIFIED THE DEALERSHIP ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074047May 21, 2004
SUSPENSION:FRONT
WHILE DRIVING AT ANY SPEED STEERING WHEEL FEELS LOOSE, AND MAKES A LOUD NOISE. DEALER NOTIFIED. INDEPENDENT SHOP INDICATED THE SWAY BAR FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073972May 20, 2004
ENGINE AND ENGINE COOLING
WHILE PULLING INTO A PARKING SPACE BRAKES WERE DEPRESSED AND VEHICLE ACCELLERATED. THE VEHICLE WENT UP AND OVER THE CURB, AND WAS FINALY STOPPED IN A ADJACENT PARKING SPOT. THIS PROBLEM OCCURRED TWICE WITHIN A YEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073977May 20, 2004
SERVICE BRAKES, HYDRAULIC
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. WHEN DRIVING THROUGH THE RAIN WARNING DASH LIGHTS COME ON, AND THE VEHICLE STALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073691May 17, 2004
ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, TIRES
WHILE DRIVING ENGINE COLLAPSED DUE TO RUSTING. THIS CAUSED THE FRAME TO BREAK. ALSO, WHEN THE ENGINE COLLAPSED THE BALL JOINTS BROKE, CAUSING THE TIRES TO DISENGAGE FROM THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072692May 16, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I OWN A 1999 ,MERCURY SABLE.ON MAY 13, 1999, WHILE BACKING OUT OF MY DRIVEWAY,I HEARD A VERY LOUD POPPING SOUND THEN A VERY LOUD GRINDING NOISE. I CALLED MY DEALERSHIP AND WAS TOLD TO BRING MY VEHICLE IN. I THEN HAD IT TOWED THERE. WHEN THEY CALLED TO INFORM ME OF THE PROBLEM, IWAS TOLD THAT THE FRONT RIGHT COIL SPRING HAD BROKE AND IN THE PROCESS HAD RUINED MY TIRE ALSO. I WASTOLD IT WOULD COST ABOUT $300.00 TO FIX AND THAT IT WAS NOT COVERED UNDER MY EXTENDED WARRENTY. I GAVE THEM THE OKAY TO FIX IT. LATER THAT DAY, I WAS TALKING TO AN INDIVIDUAL WHO TOLD ME ABOUT TWO OTHER INCIDENTS THAT HE HAD HEARD OF THIS HAPPENING. BEING A PARENT, WITH SMALL CHILDREN,I BECAME CONCERNED OF THEIR SAFETY. I STARTED LOOKING FOR THIS PROBLEM CAME ACROSS SOME OTHER INCIDENTS THAT THIS HAD HAPPENED BUT FOUND NO RECALL OF THIS NATURE.I WILL HAVE MY VEHICLE BACK ON MONDAY, BUT HAVE TO WONDER IF I SHOULD BE RESPONSIBLE FOR THE EXPENSE OR IF THE MANFACTURE SHOULD BE PAYING THE EXPENSE. NEXT TIME THE PERSON THIS HAPPENS TO MAY NOT BE AS LUCKY AS I WAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072597May 14, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CAR WAS SITTING IN THE DRIVEWAY. THE FRONT DRIVERSIDE COIL SPRING BROKE WITHOUT WARNING AND PUNCTURED THE TIRE CAUSING A BLOWOUT. THE CAR COULD NOT BE MOVED NOR COULD THE TIRE BE REMOVED SINCE IT WAS IMPAILED ON THE COIL SPRING. IF THIS HAD HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS, IT COULD HAVE CAUSED AS SERIOUS ACIDENT AND INJURIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073672May 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING PASSENGER'S FRONT WHEEL FELL OFF. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FRONT PASSENGER UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073506May 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ENGINE BLEW OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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