Mercury Sable Complaints

5,381 consumer complaints on file.

#10092626September 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER NOT SATISFIED WITH COIL SPRING RECALL. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092653September 13, 2004
UNKNOWN OR OTHER
A VEHICLE COMPONENT WAS RECALLED BUT THE VEHICLE COULD NOT BE REPAIRED FOR A FEW MONTHS. THE CONSUMER IS NOT SATISFIED. *NM THE CONSUMER DID NOT STATE WHAT THE RECALL WAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087564September 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER RECEIVED, NHTSA RECALL 04V332000 REGARDING COIL SPRING. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. FLOOR MANAGER INDICATED TO THE CONSUMER NOT TO CALL UNTIL DECEMBER WHEN THEY EXPECT THE PARTS TO ARRIVE. *AK THE MANUFACTURER WILL ONLY REPLACED THE FAULTY COIL SPRINGS IF THEY BREAK. FOR NOW THEY PLAN TO INSTALL PROTECTIVE SHIELDS AROUND THE SPRINGS TO KEEP ROAD SALTS OFF THEM AND TO PREVENT THEM FROM PUNCTURING A TIRE IF IT BREAKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091730September 9, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER PRESSED DOWN ON ACCELERATOR PEDAL AND VEHICLE DID NOT MOVE. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. INTERNAL FAILURE. HAD TO REPLACE TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089056September 3, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
I HAD THE CRUISE CONTROL SET IN MY VEHICLE WHILE I WAS TRAVELING ON THE EXPRESSWAY (2002 MERCURY SABLE). AS I STARTED TO APPROACH THE VEHICLE IN FRONT OF ME I PRESSED ON THE BRAKE PEDAL TO SLOW DOWN AND DISENGAGE THE CRUISE CONTROL. MY VEHICLE SLOW DOWN BUT WHEN I TOOK MY FOOT OFF THE BRAKE PEDAL IT STARTED TO ACCELERATE. I PRESS ON THE BRAKE PEDAL AGAIN AND IT SLOWED DOWN. WHEN I TOOK MY FOOT OFF IT ACCELERATED AGAIN. THIS TIME I LET IT ACCELERATE TO SEE WHEN IT WOULD LEVEL OFF OR MAINTAIN A SPEED. IT STOPPED AT THE PREVIOUS CRUISE SETTING. I NOTICED THERE WAS NO CRUISE LIGHT ON. WHEN THE CRUISE CONTROL IS ACTIVATED THERE IS A GREEN LIGHTED DISPLAY SAYING "CRUISE" ON THE INSTRUMENT PANEL. THERE WAS NO LIGHT AND THE CRUISE WAS STILL ENGAGED. I PUT MY FOOT UNDER THE ACCELERATOR PEDAL AND LIFTED THE PEDAL TO TRY AND SLOW THE VEHICLE AND THAT DID NOT STOP DISENGAGE IT. MY NEXT THOUGHT WAS TO PUT THE VEHICLE IN NEUTRAL AND COAST ONTO THE SHOULDER OF THE ROAD. BEFORE I DID THAT I STOMPPED ON THE ACCELERATOR PEDAL ABOUT 3 TIMES AND THAT FINALLY DISENGAGED WHAT EVER WAS STUCK. I TOOK THE VEHICLE INTO THE MERCURY (SESI LINCOLN-MERCURY IN YPSILANTI,MI.) DEALERSHIP WHERE I PURCHASED THE VEHICLE. THEY INSPECTED IT AND COULD FIND NO PROBLEM. I CALLED FORD MOTOR CO. CUSTOMER SERVICE AND REPORTED THE INCIDENT. THEY SAID THEY WOULD LOOK INTO IT. I HEARD BACK FROM THEM AND THEIR RESPONSE WAS THEY COULD NOT FIND WHERE A RECALL HAD BEEN ISSUED FOR THIS PROBLEM SO THERE WAS NOTHING THEY COULD DO. I KNOW FORD OR ANY OF THE AUTO COMPANIES DON'T VOLUNTARILY ISSUE RECALLS UNLESS IT'S A MAJOR PROBLEM, IT COSTS LOTS OF MONEY. WHETHER THIS IS A LARGE OR SMALL INCIDENT, RELATING TO THE NUMBER OF OCCURRENCES, ANYTHING THAT HAS TO DO WITH BRAKING, NOT BRAKING OR ACCELERATION TO ME IS A MAJOR MAJOR PROBLEM. FORD BREAKS IT DOWN INTO DOLLARS AND CENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089075September 3, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
IN 1993 I HELPED MY MOTHER PURCHASE A NEW MERCURY SABLE IN RACINE, WISCONSIN WHERE SHE LIVED. BY 2001 MY MOTHER WAS AT AN AGE SHE SHOULD NOT BE DRIVING FOR SEVERAL REASONS. THE BIG EVENT WAS WHEN SHE BROKE HER HIP AND WE ALSO LEARNED SHE WAS STARTING TO LOSE HER SHORT TERM MEMORY. IN LATE 2001 WE HAD THE 1993 MERCURY SABLE WITH ONLY ABOUT 30 TO 35,000 MILES STORED PENDING DECIDING IF ANOTHER FAMILY COULD USE THE CAR. IN EARLY 2002 WE HAD THE TITLE TRANSFERRED TO MY SON AND HE STARTED TO DRIVE THE CAR. HE TOLD US WITHIN A WEEK THERE WAS A TERRIBLE NOISE AND WE HAD THE CAR CHECKED AT OUR LOCAL FORD DEALER IN LEXINGTON ILLINOIS. THERE SERVICE MANAGER, DANNY, TOLD ME BOTH FRONT COIL SPRINGS WERE BROKEN. I FOUND THIS VERY ODD BECAUSE OF THE LOW MILES ON THE CAR AND IT WAS NOT DRIVEN MUCH IN THE WINTER SALT. I HAD DANNY SAVE BOTH OF THE OLD SPRINGS FOR ME BECAUSE I THOUGHT THE FORD MOTOR COMPANY SHOULD COVER THE EXPENSE. BOTH LEFT AND RIGHT SPRINGS WERE BROKEN IN THE SAME AREA AND THE ORIGINAL PAINT WAS ON THE SPRINGS, INDICATING TO ME THEY HAD VERY LITTLE IF ANY SALT DAMAGE. I STILL HAVE THE SPRINGS IN STORAGE. I ALSO LEARNED LATER THAT FORD HAD SOME SORT OF RECALL FOR FRONT COIL SPRINGS, BUT THEY NEEDED TO BE REPAIRED BY DECEMBER 2001. FORD DID NOT PAY THE $340 BILL THAT I PAID TO REPLACE THE SPRINGS IN EARLY 2002. YOU MIGHT ASK, WHY AM I DOCUMENTING THIS NOW. TWO REASONS, ONE I JUST LEARNED OF THE WEB SITE AND TWO, I OWN A 2000 FORD TAURUS AND JUST RECEIVED A LETTER ABOUT A PROBLEM WITH THE FRONT COIL SPRINGS. APPARENTLY, FORD DID NOT LEARN FROM THE EARLIER PROBLEM. I LEARNED LATER HOW THE BROKEN SPRINGS COULD HAVE CAUSED TIRE FAILURE AND A SERIOUS ACCIDENT. ALTHOUGH MY MOTHER ALWAYS HAD HER CAR SERVICED AT THE DEALER, THEY APPARENTLY NEVER CHECKED IT FOR THE RECALL ITEM. I FEEL THERE NEEDS TO BE A MORE ACCOUNTABLITY ON THE PART OF THE MANUFACTURER(FORD) TO ASSURE ALL CARS ARE CHECKED. MY MOTHERS CAR WAS OVERLOOKED, PRIMARILY BECAUSE OF HER AGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089077September 3, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
I OWN A 1999 MERCURY SABLE, BOUGHT IT NEW. SINCE I HAVE OWNED THE CAR, WINDSHIELD WIPERS WILL TURN ON PERIODICALLY. THIS MIGHT HAPPEN NO MORE THAN ONCE OR TWICE A YEAR. RECENTLY, WHILE DRIVING IN A RAINSTORM, THE WASHER FLUID STARTED TO SPRAYEED OUT. IT ONLY LASTED A SPLIT SECOND AND SO FAR HAS NOT HAPPENED AGAIN. THE WASHER FLUID IS A NEW OCCURENCE; BEFORE, IT WAS JUST THE WIPERS COMING ON AND SWISHING A TIME OR TWO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090320September 2, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. CONSUMER WAS UNABLE TO RESTART VEHICLE, AND HAD IT TOWED TO THE DEALER. MECHANIC ADVISED CONSUMER THAT THE VEHICLE WAS PLACED ON DIAGNOSTIC MACHINE, NO CODES WERE REPORTED. ALSO, MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090173September 1, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION MADE A LOUD NOISE. THEN IT COMPLETELY FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090211September 1, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR PASSENGER SIDE COIL SPRING BROKE , PUNCTURING THE TIRE. RECALL 04V332000 WAS ISSUED CONCERNING FRONT COIL SPRING. HOWEVER, THE MANUFACTURER STATED THE REAR WAS NOT AFFECTED, AND THE CLAIM COULD NOT BE HONORED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090105August 31, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
MULTI FUNCTION SWITCH IS DEFECTIVE. WHEN USING THE RIGHT TURN SIGNAL IT MAKES THE WINDSHIELD WIPERS TURN OFF, AND THE WINDSHIELD WIPER FLUID WILL NOT COME OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088875August 31, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CAR WAS PARKED IN DRIVE WHEN GOT IN TO DRIVE WOULD NOT MOVE. AFTER INSPECTION WE FOUND THAT THE COIL SPRING HAD SHEARED OFF AND WAS LAYING RIGHT BY VEHICLE. UPON FURTHER INSPECTION FOUND BOTH SIDES TO BE BROKEN. CAR HAS NOT BEEN DRIVEN ROUGH AND WAS STILL IN GOOD CONDITION OTHERWISE. NOTHING HAS BEEN DONE AT THIS TIME BUT CONTACTED DEALER AND WOULD COST MAJOR TO REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088801August 30, 2004
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FORD SAFETY RECALL 04S17 LETTER TO ME STATES: WE EXPECT THAT THESE SHIELDS WILL BE AVAILABLE IN DECEMBER 2004." THIS "SHIELD" IS, IN MY OPINION, A CHEAP, INEFFECTIVE RUBE GOLDBERG, ATTEMPT BY FORD TO COVER UP A LIFE-THREATENING SITUATION CAUSED BY THE FRACTURE OF FRONT COIL SPRINGS PUNCTURING THE FRONT TIRES AND IN FORD'S OWN WORDS: "...WHICH COULD INCREASE THE RISK OF A CRASH WITHOUT WARNING." FORD ALSO STATES IT WOULD REPLACE A COIL SPRING WHICH FRACTURES. THIS IS AN IRRESPONSIBLE POSITION: REPLACE THE COILD SPRING ONLY AFTER THE ACCIDENT. ARE WE OWNERS OF 1999 THROUGH 2002 SABLES AND TAURUSES TO AVOID DRIVING OUT CARS UNTIL THE NON-SOLUTION "CONTAINER" PARTS MIGHT ARRIVE IN DECEMBER? AND THEN WAIT UNTIL THE SERVICE DEPARTMENT CAN SCHEDULE THE NON-SOLUTION? ACTION BY YOUR AGENCY IS REQUIRED TO FORCE FORD TO BEGIN REPLACEMENT OF BOTH FRONT COIL SPRINGS NOW! ANYTHING LESS WILL RESULT IN ACCIDENTS, INJURIES AND DEATHS ON OUR ROADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087723August 30, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CONSUMER RECEIVED A RECALL NOTICE AND WHEN THE CONSUMER CONTACTED THE DEALER REGARDING THE RECALL HE WAS TOLD THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL DECEMBER, 2004. THE CONSUMER WAS CONCERNED BECAUSE THE RECALL STATED IT WAS DANGEROUS TO DRIVE THE VEHICLE. BUT YET THERE WAS NOT SOLUTION. UNTIL DECEMBER 2004, THE CONSUMER WANTED TO KNOW IF MANUFACTURER WOULD PAY FOR A RENTAL. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082085August 30, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING 20 MPH, THE VEHICLE SUDDENLY ACCELERATED WITHOUT THE PEDAL BEING APPLIED. THE BRAKE PEDAL WAS IMMEDIATELY APPLIED IN AN ATTEMPT TO STOP THE ACCELERATION, BUT FAILED TO DO SO. THE VEHICLE HAD TO BE TURNED OFF AND THE KEYS REMOVED FROM THE IGNITION BEFORE THE VEHICLE STARTED DECELERATING. *NM WHEN THE VEHICLE WAS STARTED AND CHANGED FROM PARK TO DRIVE THE VEHICLE WENT OFF WITHOUT APPLYING THE ACCELERATOR PEDAL. THE ENGINE MADE A LOUD NOISE. WHEN THE CONSUMER RELEASED THE BRAKE PEDAL THE VEHICLE WENT FASTER. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091913August 27, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE MANUFACTURER REFUSES TO REPLACE THE RECALLED COIL SPRINGS UNLESS THEY BREAK. *NM *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090263August 27, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RECALL REGARDING FRONT COIL SPRINGS ON 2001 MERCURY SABLE. *MR MERCURY/FORD STATED THE PART WOULD NOT BE AVAILABLE UNTIL DECEMBER. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089890August 27, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD EXPERIENCED AN EXPLOSION AND BLEW UP. CONSUMER WAS PULLING UP TO THE DRIVEWAY WHEN THIS OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089907August 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CONSUMER WAS CONCERNED THAT BRAKE PEDAL WENT TO THE FLOOR INTERMITTENTLY WHEN APPLIED. VEHICLE WAS TO DEALER ON SEVERAL OCCASIONS, AND DEALER WAS UNABLE TO LOCATE THE PROBLEM. AFTERWARDS VEHICLE WAS INVOLVED IN A CRASH BECAUSE THE BRAKE PEDAL WENT TO THE FLOOR WHILE COMING ONTO ONCOMING TRAFFIC. NO INJURIES WERE REPORTED. VEHICLE WAS TAKEN TO THE DEALER, WHOINFORMED THE CONSUMER THAT THE PROBLEM WAS THE MASTER CYLINDER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10089469August 23, 2004
STEERING:RACK AND PINION
POWER STEERING FAILED WHILE DRIVING. CONSUMER HEARD A WINDING COMING FROM THE FRONT. CONSUMER PULLED OVER, LIFTED UP THE HOOD, AND NOTICED POWER STEERING FLUID WAS DRY INSIDE OF THE CANISTER PUMP. CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO A LOCAL REPAIR SHOP FOR STEERING FLUID. THEN, CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT RACK PINION FAILED, AND NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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