Mercury Sable Complaints

5,381 consumer complaints on file.

#10141268October 31, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: THE CONTACT STATED THE VEHICLE WAS SHAKING AND MAKING A NOISE. SHE TOOK THE VEHICLE IN TO A MECHANIC, WHO DETERMINED THAT THE REAR COIL SPRING FRACTURED. THE VEHICLE SHOULD NOT BE DRIVEN UNTIL THE REPAIRS WERE MADE. . SHE HAD NOT HAD THE REPAIRS MADE YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141165October 28, 2005
STRUCTURE
HAD BURNT OUT BLOWER MOTOR REPLACED ON MY 2002 MERCURY SABLE AUG 30, 2005. I WAS TOLD BY DEALER THAT THEY JUST GO SOMETIMES. ON OCTOBER 26, 2005 I BROUGHT CAR BACK TO DEALER DUE TO WATER LEAKING ONTO FLOOR ON THE PASSENGER SIDE BELOW THE BLOWER MOTOR. I WAS THEN TOLD THEY HAD A "SERVICE BULLETIN" ON THAT AND IT WAS CAUSED BY A DESIGN DEFECT IN THE CABIN AIR FILTER AND WATER CHANNELS INTO THE BLOWER MOTOR WHICH CAUSES THEM TO BURN OUT. THEY THEN SAID THEY HAVE TO INSTALL A RAIN HAT AND RESEAL THE AREA FOR A COST OF ABOUT 300.00. WHILE REPLACING THE RAIN HAT , THE TECH. PULLED OUT THE NEW BLOWER MOTOR (WHICH WAS FULL OF WATER) TO BLOW THE WATER OUT OF IT AND THEN REPLACED IT. OBVIOUSLY THIS IS WHAT CAUSED THE FIRST BLOWER MOTOR TO GO WHICH COST 270.00 TO REPLACE. I'M SURE THE DEALER KNEW WHAT CAUSED THE BLOWER MOTOR TO BURN OUT BECAUSE THEY HAD THAT "SERVICE BULLETIN" AND SHOULD OF TOLD ME ABOUT THE DESIGN DEFECT THEN AND FIXED THE PROBLEM THEN. I ENDED UP PAYING DOUBLE FOR LABOR. THIS PROBLEM SHOULD BE A RECALL AND THE MANUFACTURER SHOULD BE RESPONSIBLE. IT'S A DEFECT IN THE DESIGN OF THE VEHICLE AND THE CONSUMER SHOULD NOT HAVE TO PAY. HOW MANY OTHER SABLE/TAURUS OWNERS HAVE THIS PROBLEM? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140935October 27, 2005
ENGINE AND ENGINE COOLING:ENGINE
MOTOR REPLACED ON MY CAR , A 95 MERCURY SABLE, REPLACED AT 85,000 MILES AND JUST BLEW AGAIN I NOW HAVE 123,00 ON THE CAR AND JUST WANT TO EXPRESS MY GRATITUDE FOR YOU CHANGING MY MIND ON FUTURE PURCHASES OF FORD PRODUCTS. I WORK FOR A TEER 2 SUPPLIER OF COLOR CONC. TO GM AND HAVE ALWAYS PURCHASED FORD IN SPITE OF THE SAVINGS I RECEIVE THROUGH WORK. CAN YOU HELP ME OR NOT WITH MY EXPENSES FOR REPAIR OF ANOTHER MOTOR? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141069October 26, 2005
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
CONSUMER 2001 MERCURY SABLE BRAKE SYSTEM CAUSED 3 ACCIDENTS. *TS THE CONSUMER HAD ALREADY HAD THE ACCIDENTS BY THE TIME THE RECALL WAS ISSUED. THE CONSUMER REQUESTED A FULL REPORT RELATING TO THE RECALL. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10140809October 26, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: THE CONSUMER STATED THAT WHILE DRIVING HE HEARD A NOISE IN THE REAR OF THE VEHICLE. AS HE WAS TAKING THE VEHICLE TO THE SERVICE DEALER HE EXPERIENCED A FLAT TIRE ON THE REAR PASSENGER SIDE. WHILE REPLACING THE TIRE HE ALSO NOTICED THAT THE REAR COIL SPRING PUNCTURED THE TIRE. THE DEALER REPAIRED THE VEHICLE BY REPLACING BOTH REAR COIL SPRINGS AND STRUTS. THERE IS AN INVESTIGATION OPEN FOR THIS COMPONENT. *AK (11/23/05) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140863October 26, 2005
AIR BAGS:FRONTAL
DT: WHILE IN A HEAD ON COLLISION AT 30 MPH, THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED . THERE HAS BEEN NO INSPECTION AS TO WHY THE AIRBAG DID NOT DEPLOY. THE CONTACT INJURED HER LEFT SHOULDER, NECK AND RIGHT HAND. SHE WAS IN THERAPY FOR THREE MONTHS. A POLICE REPORT WAS TAKEN. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10140740October 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 MERCURY SABLE, 31,000 MILES. GOT INTO VEHICLE AFTER WORK,PUT INTO REVERSE TO BACK OUT OF PARKING SPOT, VEHICLE LUNGED FORWARD. TRANSMISSION FOUND TO HAVE FAILED-LOCKED INTO FORWARD GEAR. ALL GEAR SELECTOR POSITIONS ARE NOW FORWARD INCLUDING NEUTRAL AND REVERSE. DEALER AND FORD MOTOR COMPANY NOTIFIED OF SITUATION. TRANSMISSION TO BE REPLACED. OLD TRANSMISSION MAY BE AVAILABLE AFTER WORK IS COMPLETE. I AM DISSATISFIED WITH FORD'S RESPONSE TO THIS ISSUE, BOTH FINANCIALLY AND THE LACK OF CONCERN FROM THE SAFETY ISSUE THIS COULD CREATE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140560October 24, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
(1) I REMOVED THE RIGHT REAR TIRE TO INSPECT THE BRAKES WHEN I DISCOVERED THAT THE COIL SPRING HAD FRACTURED AND WAS MAKING CONTACT WITH THE SIDEWALL OF THE TIRE. HAD I NOT INVESTIGATED THE BRAKE GRINDING SOUND, I WOULD NOT HAVE REALIZED THE SPRING WAS BROKEN. IT IS NOT A QUESTION OF IF, BUT WHEN THE TIRE WOULD HAVE BLOWN OUT. (2) THE MINIMUM RESULTS OF THE SPRING FAILURE IS THAT WHEN THE SPRING FINALLY WORE THROUGH THE TIRE, I WOULD HAVE BEEN STRANDED SOMEWHERE. THE MAXIMUM CONSEQUENCES IS THAT WHEN THE TIRE FINALLY WORE THROUGH, I COULD HAVE LOST CONTROL OF MY VEHICLE AND BEEN INVOLVED IN A SEVERE AUTOMOBILE ACCIDENT. (3) AT PRESENT THE VEHICLE IS UNDRIVABLE AND SITS ON BLOCKS IN THE GARAGE. FORD MOTOR COMPANY AND THE DEALERSHIPS ARE TAKING NO RESPONSIBILITY FOR THE FAULTY SPRING EVEN THOUGH A YEAR EARLIER A RECALL WAS INITIATED ON THE FRONT SPRINGS OF THE SAME VEHICLE. THE REPAIRS ON THE FRONT SPRINGS WAS AT NO COST TO ME. SINCE FORD DOES NOT CONSIDER THE BROKEN SPRING TO BE A PROBLEM, I DON'T WANT FORD TO REPLACE THE SPRINGS AS THE SERVICE PARTS MAY BE FROM THE SAME MANUFACTURER OF THE FAULTY SPRINGS CURRENTLY ON THE VEHICLE. THE SPRINGS ON BOTH SIDES OF THE VEHICLE ARE TO BE REPLACED BY AN INDEPENDENT REPAIR FACILITY. I WILL REQUEST THE FACILITY TO RETURN THE BROKEN SPRING TO ME.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140503October 22, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
NOISE IN REAR, WORSE WHEN TURNING RIGHT AND BRAKING. PROBLEM WAS IDENTIFIED TO BE BROKEN REAR COIL SPRINGS AND THEY WERE REPLACED. IT APPEARS UNDER INVESTIGATION # PEO5054 THAT A NUMBER COMPLAINTS HAVE BEEN REPORTED WITH THIS SAME PROBLEM ON THE 2000 MERCURY SABLES. WE WOULD LIKE REIMBURSEMENT OF OUR $374.28 REPAIR BILL FOR REPLACEMENT OF THIS DEFECTIVE PART AND LABOR INCURRED REPAIR DATE 1/7/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140420October 21, 2005
STRUCTURE:BODY
WATER LEAK ONTO THE PASS SIDE FLOOR. WAS TOLD BY THE SERVICE PERSON THAT THIS WAS AN ON GOING PROBLEM WITH FORD TAURUS AND MERCURY SABLES. THAT IT APPEARS TO BE THE WAY THE VEHICLES WERE PUT TOGETHER IN THE FACTORY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140456October 21, 2005
SUSPENSION:REAR:SPRINGS
BROKEN REAR COIL SPRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140463October 21, 2005
SUSPENSION:REAR
DT: THE CONTACT STATED HAD A PROBLEM WITH THE RIGHT SIDE REAR OF THE CAR BOTTOMING OUT WHEN HE HITTING A BUMP OR POTHOLE. THE RIGHT REAR TIRE RUBS THE FENDER WELL. TOOK THE VEHICLE TO THE DEALER FOUR TIMES TO TRY TO HAVE THIS REPAIRED. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM. NOW, THE CONTACT THINKS THAT THE VEHICLE MAY HAVE BEEN TAMPERED WITH BEFORE HE TOOK OWNERSHIP OF THE CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140330October 20, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS, POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY SABLE BOTH FRONT & BOTH REAR SPRINGS/ CORRODED & SNAPPED. FRONT LEFT TIRE PUNCTURED. NO OFFICIAL RECALL FOR 2002. MY FATHER HAS A 2000 WITH SAME EXACT PROBLEM WHICH WAS COVERED BY RECALL MY CAR NEEDS REAR STRUTS/REAR SPRINGS /SWAY BAR LINKS/FRONT STRUTS/& SPRINGS WITH LINK KITS BASICALLY THE WHOLE FRONT & REAR SUSPENSION. TRANSMISSION FAILED A JUST OVER 80,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140333October 20, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
2001 MERCURY SABLE GS. THE STOP LIGHTS ARE STUCK ON, INDICATING A PROBLEM, SIMILAR TO THE PROBLEM ADDRESSED BY A CURRENT FORD RECALL. HOWEVER, UPON CALLING FORD MOTOR CUSTOMER SERVICE 800 NUMBER, THEY TELL ME, MY CAR ISN'T COVERED BY THE RECALL, EVEN THOUGH IT HAS THE EXACT SAME PROBLEM AS THOSE SABLES THAT ARE BEING RECALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140389October 20, 2005
SUSPENSION:REAR:SPRINGS
IN APRIL 2005, WE HAD OUR MERCURY SABLE INSPECTED AS REQUIRED IN PENNSYLVANIA. AT THAT TIME OUR MECHANIC FOUND THE REAR SPRING BROKEN ON OUR CAR. WE HAD TO HAVE THE REAR SPRINGS REPLACE BY A MERCURY DEALER. IT WAS EXTREMELY EXPENSIVE. WHEN ASKING IF THIS HAD HAPPENED BEFORE OF COURSE WE WERE TOLD NO. ALSO THE SPRINGS THAT WERE PUT ON OUR CAR ARE NOISY AND WE HAVE LOST OUR QUIET RIDING CAR. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10139858October 17, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
1999 MERCURY SABLE LS VIN - [XXX] CAR WAS BOUGHT NEW FROM COPPER COUNTRY FORD 12/16/98 WARRANTY - 36,000 MILES / 6 YEARS ----------------------------------------------- AT APPROX 36,095 MILES OCT 2004 I HAD TO REPLACE THE RACK AND PINION STEERING. SEEING AS HOW I WAS OVER THE WARRANTY, I CALLED THE FORD MO. CO AND ASKED IF THERE WAS ANYTHING THEY WOULD DO. TOWN & COUNTRY FORD (LOCAL FORD DEALER IN MY TOWN) SAID THEY WOULD CHARGE ME FOR THE LABOR ONLY. APRIL 11, 2005 WITH APPROX 38,000 MILES IT STARTED TO LEAK OIL. I TOOK IT TO TOWN & COUNTRY AND THEY SAID IT NEEDED A NEW OIL PAN GASKET. THEY REPAIRED IT AT MY EXPENSE. APPROX A MONTH LATER, IT WAS LEAKING AGAIN. TOOK IT IN, AND THEY SAID THEY FIXED IT... OIL PAN GASKET NEEDED SOME TWEEKING, SO THEY SAID. I TOOK IT TO HAVE ITS NORMAL 3000 MI OIL CHECK DAYS LATER, AND THE MAN WHO LOOKED AT MY ENGINE SAID THE FAN BELT WAS SHREDDED, AND COULD NOT BELIEVE SOMEONE WAS WORKING ON MY ENGINE DAYS PRIOR AND DID NOT FIX IT OR TELL ME ABOUT IT. I HAD THE FAN BELT REPLACED. OCT 13, 2005 MY CAR IS STILL LEAKING OIL. I TOOK IT TO TOWN & COUNTRY FORD, AND NOW THEY TELL ME I NEED A NEW ENGINE.....BECAUSE THE BLOCK IS CRACKED. I ASKED IF MAYBE THE OIL LEAK THAT HAD STARTED IN APRIL MAY HAVE BEEN DUE TO THE CRACKED BLOCK, TO WHICH I NEVER GOT AN ANSWER. WHEN I ASKED WHY THE BLOCK WAS CRACKED, THE ANSWER I GOT WAS "ITS MADE OF ALUMINUM, AND SOMETIMES THESE THINGS HAPPEN." CURRENT MILEAGE IS APPROX 40,000. I JUST CALLED THE FORD MOTOR CO AND THEY SAID THERE ARE NO PROGRAMS ASSOCIATED WITH THIS CAR TO HELP ME AND THAT THERE IS NOTHING THEY CAN DO. I REALIZE THAT IM OVER MILEAGE, AND THAT IM OVER THE WARRANTY....BUT I HAVE REPLACED THE RACK AND PINION AND NOW I HAVE TO REPLACE THE ENGINE? [XXX] [XXX] [XXX] *NM UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140995October 14, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER HAD COIL SPRING SHIELDS INSTALLED UNDER SAFETY RECALL, VEHICLE WOULD MAKE A LOUD NOISE WHEN HITTING A DIP. *TS THE SHIELDS THAT WERE INSTALLED UNDER THE RECALL WAS CAUSING THE NOISE, SO THEREFORE THE CONSUMER REQUESTED THAT THE DEALER REMOVE THEM. ONCE THEY WERE REMOVED, THE NOISE STOPPED. THE DEALER DID ADVISE THE CONSUMER THAT DRIVING WITHOUT THE SHIELDS COULD BE VERY DANGEROUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139578October 13, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
FRACTURED LEFT REAR COIL SPRING RUPTURING LEFT REAR TIRE RESULTING IN RAPID AIR LOSS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137721October 13, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2004 MERCURY SABLE FRONT BRAKE ROTORS WERE WARPED.***NO ANSWER REQUIRED***. *MR *NM THE CONSUMER REQUEST A WRITTEN RESPONSE TO A LETTER HE SUBMITTED TO NHTSA ON AUGUST 30, 2005. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139295October 11, 2005
EXTERIOR LIGHTING:HEADLIGHTS
ON THREE OCCASIONS OVER PAST FEW WEEKS, MY HEADLIGHTS HAVE GONE OUT WHILE DRIVING AT NIGHT. THEY BOTH TURN OFF FOR 1-3 SECONDS, AND THEN TURN BACK ON. ALL OTHER LIGHTS (INTERIOR INSTRUMENT LIGHTS, AND EXTERIOR PARKING LIGHTS) REMAIN ON. I DID NOT HIT ANY BUMPS OR HAVE ANY OTHER SHAKING THAT WOULD INDICATE A LOOSE WIRE. THIS WAS BOTH HEADLIGHTS, SO I DO NOT EXPECT A LOOSE BULB OR SINGLE WIRE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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