Mercury Sable Complaints

5,381 consumer complaints on file.

#10159489June 5, 2006
TIRES
2000 SABLE'S LEFT FRONT TIRE BLEWOUT. *TS THE VEHICLE SUSTAINED DAMAGE TO THE LF BUMPER, FENDER, TIRE WELL, LF DOOR AND MIRROR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158934June 4, 2006
SUSPENSION:REAR:SPRINGS
2001 SABLE REAR COIL SPRING CORRODED AND BROKE. THE BROKEN SPRING PUNCTURED THE TIRE CAUSING A BLOWOUT. OUR DEALER INFORMED US THAT BOTH SPRINGS NEEDED TO BE REPLACED. ADDITIONALLY WE WERE INFORMED THAT THERE WAS A RECALL ON THE FRONT SPRINGS O4S17. HOWEVER THE RECALL IS NOT TO REPLACE THE SPRINGS, THEY WILL BE INSTALLING SPECIAL SHIELDS ON THE FRONT SPRINGS SO THAT IF A SPRING DOES FAIL IT WILL NOT CAUSE THE TIRE TO BLOW OUT. THIS TO ME IS UNACCEPTABLE! HOW CAN YOU ALLOW THE FORD TO PRODUCE AND SELL FAULTY AND UNSAFE AUTOMOBILES WITHOUT DEMANDING THAT THEY FIX THE PROBLEM AND NOT APPLY A BAND-AID?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158752June 1, 2006
ENGINE AND ENGINE COOLING
AFTER STOPPING AT INTERSECTION, TRAFFIC LIGHT, ETC., UNEXPLAINED ENGINE SURGE AND ENGINE NOISE, MAKES CAR LURCH FORWARD EVEN WHEN APPLYING ALL POSSIBLE PRESSURE TO BRAKES. SURGE CEASES ONLY WHEN TRANSMISSION PUT IN NEUTRAL. TOWED TO DEALER FIRST TIME, DRIVEN SEVERAL TIMES. THIS HAS HAPPENED SEVERAL TIMES. DEALER CAN FIND NOTHING WRONG. I AM ALWAYS APPREHENSIVE WHEN DRIVING THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158778June 1, 2006
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, STRUCTURE:BODY
1. DRIVING IN HOT WEATHER 2. A/C AND FANS INOPERABLE, SLIGHT SMELL OF SMOKE 3. REPLACE FAN MOTOR, RESISTOR,COWEL PANEL AND RAIN HAT SEAL. THIS FAILURE WAS ADDRESSED IN THE NHTSA ITEM# 10011149. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158523May 30, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
SPRINGS IN FRONT END SHOCKS BROKE. ONE AT A TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158373May 26, 2006
ENGINE AND ENGINE COOLING:ENGINE
COMMENTS: I HAVE A 1995 MERCURY SABLE WITH 52,000 MILES ON IT. SOME YEARS AGO, FORD ISSUED A LETTER SAYING IT WOULD MAKE REPAIRS IF THE HEAD GASKET PREMATURELY BLEW ON THIS CAR AT UNDER 60,000 MILES OR WITHIN 5 YEARS. ABOUT TWO WEEKS AGO, WITH NO WARNING, MY SABLE BLEW ITS HEAD GASKET IN MY GARAGE, AFTER I HAD TURNED OFF THE CAR AND GOTTEN OUT OF IT. IT WAS JUST A MIRACLE THAT I WAS STILL IN THE GARAGE WITH MY HUSBAND WHEN IT HAPPENED. NORMALLY, I WOULD HAVE GONE IN THE HOUSE AND SHUT THE DOOR. AT ANY RATE, I TURNED AROUND AND SMOKE WAS BILLOWING FROM THE REAR OF THE CAR. MY HUSBAND JUMPED IN THE CAR (I WOULDN'T HAVE DONE THAT) AND BACKED IT INTO OUR COURT. I RAN FOR THE PHONE AND CALLED 911. MY POINT IS, THAT EXCEPT FOR THE FLUKE OF MY BEING IN THE GARAGE AT THE TIME, MY HOUSE COULD HAVE GONE UP IN SMOKE! WHEN I CALLED THE LOCAL FORD DEALER, THEY REFERRED ME TO FORD CUSTOMER SERVICE. JOSH AT CUSTOMER SERVICE TOLD ME THAT THE "CUSTOMER SATISFACTION PROGRAM" ON THIS CAR HAD EXPIRED AND THAT THERE ARE NO AVAILABLE COVERAGES. HE FURTHER STATED THAT I HAD NO RECOURSE TO ANYONE ELSE IN THE COMPANY BECAUSE FORD HAD "EMPOWERED" THE CUSTOMER SERVICE PROGRAM TO ANSWER ALL QUESTIONS OF THIS TYPE. I THINK THAT IF MY HOUSE HAD BURNED DOWN, FORD CERTAINLY WOULD HAVE HAD SOME LIABILITY. THE COST TO REPAIR THE VEHICLE IS $2,000, NEARLY AS MUCH AS IT'S WORTH. IS THERE ANYTHING YOU CAN DO TO HELP ME WITH THIS PROBLEM? *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10158106May 23, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
MY 2000 MERCURY SABLE LEFT REAR COIL SPRING BROKE, AND DAMAGED MY STRUT ALSO. I WAS VERY LUCKY AS THE TIRE WAS NOT DAMAGED. I HAD TO RUSH THE CAR TO MONROE TO FIX IT ASAP. COST ME $800. I WOULD LIKE FORD TO RECALL THIS PART AND PAY OWNERS WHO HAVE ALREADY FIXED IT ON THEIR OWN EXPENSE. I BELIEVE ODI HAS A OPEN CASE ON THIS PE05-054. THE SPRING WAS BROKEN WHEN THE DEALER SOLD ME TO CAR, BUT NEVER INFORMED ME. WHEN I CALLED THEM THE GENERAL MANAGER WANTED ME TO SHOW HIM BUT I WAS NOT GOING TO DRIVE 30 MILES AND PUT MY LIFE AND OTHERS AT RISK. VERY DISAPPOINTED WITH NICK MAYER LINCOLN MERCURY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157887May 19, 2006
STRUCTURE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
WATER LEAK IN THE FRONT PASSENGER COWL AND HAS CAUSED MY BLOWER MOTOR TO SHORT AND AM NO LONGER ABLE TO USE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157826May 18, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BROKEN REAR COIL SPRINGS ON MY 2001 MERCURY SABLE, ONE SPRING RIPPED MY LEFT REAR TIRE. BOTH SPRINGS REPLACED ALONG WITH THE TIRE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157838May 18, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS
2000 MERCURY SABLE LS WAGON REAR ROOF BRAKE LIGHT REFLECTOR. THIS BRAKE LAMP REFLECTOR LENS HAS COME APART BECAUSE OF A POOR SEALANT USED TO GLUE THE REFLECTOR LENS TO THE BODY OF THE ASSEMBLY. THIS LEAVES THE TOP REAR BRAKE LAMP EXPOSED TO THE ELEMENTS AND NO RED REFLECTIVE LIGHT FOR VEHICLES BEHIND TO SEE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157703May 17, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MERCURY SABLE 2003 FRONT COIL SPRING BROKE. WILL HAVE REPAIRED AT MERCURY DEALER AND WILL KEEP FAILED PART. THIS IS THE SAME RECALL WE HAD ON OUR 1999 MERCURY SABLE 2 YEARS AFTER WE PAID TO HAVE ITS COIL SPRINGS FIXED. THIS SEEMS TO BE AN ON GOING PROBLEM WITH MERCURY SABLES AS WELL AS THE FORD TAURUS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157635May 16, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I OWN A 2001 MERCURY SABLE WITH 54,300 MILES ON IT. AS I WAS DRIVING, I NOTICED A PARTICULAR NOISE COMING FROM THE BACK END OF THE CAR. I NEEDED TO HAVE THE OIL CHANGED ANYWAY, SO WHEN I TOOK IT IN TO THE DEALERSHIP, I ASKED THEM TO CHECK THE BACK END BECAUSE IT SOUNDED AS IF THE BRAKES WERE HANGING UP. WHEN THE DEALERSHIP CHECKED, THEY TOLD ME THAT BOTH OF THE BACK SPRINGS WERE BROKEN AND THAT ONE OF THE SPRINGS WITH A POINTED PORTION HAD RUINED MY NEW TIRE (THE TIRES HAD 7,000 MILES ON THEM). WHEN I ASKED ABOUT A RECALL OR WARRANTY, I WAS TOLD BY THE DEALERSHIP THAT ONLY THE FRONT COILS/SPRINGS HAD BEEN RECALLED AND THE TOTAL COST WOULD BE MY RESPONSIBILITY. THUS, I HAD TO PURCHASE TWO REAR COILS/SPRINGS, A NEW REAR TIRE, AND HAVE MY CAR ALIGNED AGAIN. AT FIRST, I CONSIDERED MYSELF LUCKY BECAUSE I WAS NOT IN AN ACCIDENT AND HURT MYSELF OR SOMEONE ELSE. BUT AFTER I HEARD THAT THE FRONT COILS/SPRINGS WERE RECALLED BY FORD, THEN I DID NOT UNDERSTAND WHY THE BACK ONES WERE NOT AS WELL. NOW THAT I HAVE DONE SOME RESEARCH ON THE MATTER, I UNDERSTAND THAT THIS HAS BEEN A PROBLEM WITH OTHER CONSUMERS AND THAT THE NHTSA IS INVESTIGATING THE 2001 AND 2002 FORD TAURUS AND MERCURY SABLE BECAUSE OF CONSUMER COMPLAINTS OF FRACTURES IN THE REAR COIL SPRINGS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157650May 16, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH THE DRIVER SMELLED SMOKE. UPON TURNING INTO THE DRIVEWAY AT 2 MPH THE DRIVER'S SIDE REAR TIRE BLEW OUT. AFTER PUTTING THE SPARE TIRE ON THE VEHICLE WAS DRIVEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DETERMINED THE REAR SPRINGS PUNCTURED THE TIRE AFTER IT FRACTURED. THE CONTACT WAS ADVISED BY A COMPANY REPRESENTATIVE THAT THERE WAS A RECALL FOR THE FRONT SPRINGS FRACTURING, BUT THERE WAS NOTHING FOR THE REAR SPRINGS. THEY REPLACED THE REAR COIL SPRINGS AT THE CONSUMER'S EXPENSE. UPDATED 05/30/06. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157544May 15, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR PASSENGER SIDE COIL SPRING BROKE AND HAS DAMAGED MY NEW TIRE DEALER SAID I WOULD NEED TO BRING IT IN. IS NOT COVERED BY WARRANTY THIS NEEDS INVESTIGATED I READ 2 OTHER COMPLAINTS OF THIS OCCURRING ON 2002 SABLES AS WITH EARLIER YEARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157522May 14, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I JUST BOUGHT THE CAR UAED DROVE OFF THE HIGHWAY AND MY CAR STARTED SMOKING FROM THE HOOD, I ALSO GETTING A KNOCKING SOUND IN THE ENGINE DEPARTMENT, THE CAR HAS NO SAFETY FUTURE IN IT ,IF I WAS IN THE HIGHWAY DRIVING AND THIS CAR STARTED TO STOP, I WILL BE IN SERIOUS ACCIDENT, FORD NEED TO RECALL THE ENGINE AND REPLACE IT WITH ONE HIGH PERFORMANCE ONE, THAT LAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157438May 12, 2006
ELECTRICAL SYSTEM:IGNITION:MODULE
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE ENGINE STALLS WITHOUT WARNING. THIS OCCURS MORE OFTEN IN WARMER WEATHER. THE VEHICLE RESTARTS ONLY AFTER COOLING OFF FOR AT LEAST 30 MINUTES. IT HAS BEEN INSPECTED ON SEVERAL OCCASIONS; HOWEVER THE PROBLEM COULD NOT BE DUPLICATED. AFTER RESEARCHING THE PROBLEMS WITH THIS VEHICLE THE CONTACT BELIEVES THE PFI IGNITION MODULE IS OVER HEATING, CAUSING THE STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157261May 11, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE PULLING INTO A DRIVEWAY AT 5MPH THE FRONT DRIVER SIDE COIL SPRING FRACTURED. THE COIL SPRING RIPPED THE DRIVER SIDE TIRE APART. THE DEALERSHIP AND MANUFACTURER HAVE BEEN ALERTED WHO DETERMINED THERE WAS A RECALL, #04V332000 CONCERNING THE SUSPENSION: FRONT: SPRINGS: COIL SPRINGS HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT IS CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND FEARS THIS COULD HAVE OCCURRED AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157182May 10, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY CAR WAS RUNNING FINE, I PURCHASED THE CAR JUNE 2003, I HAVE KEPT UP WITH TYPICAL VEHICLE MAINTENANCE. MY LAST OIL CHANGE THE MECHANIC SAID IT WAS LOW, CHECKED FOR LEAKS AND DID NOT FIND ANYTHING. I WAS DRIVING HOME FROM WORK THE ENGINE LIGHT STARTED TO BLINK AND THE CAR WOULD NOT ACCELERATE. I PULLED OVER, TURNED THE CAR OFF. I LET THE CAR REST FOR 10 MINUTES TRIED TO START AGAIN AND THE ENGINE WOULD RUN BUT CHUGGED AND VIBRATED. HAD THE CAR TOWED TO THE FAMILY MECHANIC AND FOUND OUT THE CAMSHAFT BROKE. MY SABLE HAS 72,000 MILES, I PURCHASED THE CAR WITH 21,000 MILES FROM COLUMBIA FORD IN COLUMBIA CT. MY MECHANIC SAID THE ENGINE WAS BUILT POORLY BECAUSE THIS SHOULD NOT HAVE HAPPENED, IT IS VERY RARE. SO HERE I AM, THREE YEARS INTO MY LOAN AND THREE YEARS TO GO--$8000 LEFT TO PAY AND IT IS GOING TO COST $3000+ TO PUT IN A NEW ENGINE. ANYONE WANT A CAR FOR $8000 WITHOUT AN ENGINE? I WOULD NEVER BY A FORD OR A MERCURY AGAIN!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157218May 10, 2006
AIR BAGS
ON MAY 1, 2006 MY DAUGHTER AND I WERE INVOLVED IN A HEAD ON COLLISION WITH A DUMP TRUCK. THE AIR BAGS (DRIVER AND PASSENGER) DID NOT DEPLOY ON IMPACT. MY DAUGHTER (WHO IS 15 YEARS OLD AND DRIVING WITH A PERMIT) WAS TRAPPED IN THE CAR. SHE RECEIVED MULTIPLE LACERATIONS, INCLUDING A TORN EAR WHICH WILL REQUIRE SURGERY TO REPAIR IT TO LOOK NORMAL AGAIN. I RECEIVED KNEE AND NECK INJURIES. I CALLED MERCURY CUSTOMER CARE CENTER TO MAKE THE COMPANY AWARE OF THIS SITUATION. I OFFERED TO GIVE THEM THE LOCATION OF MY CAR, IF THEY WISHED TO LOOK AT IT. THE PERSON I SPOKE TO SAID THEY WOULD NOT BE LOOKING AT THE CAR AND HE WOULD MAKE A NOTE OF MY NEGATIVE COMMENT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10157371May 9, 2006
VISIBILITY
2001 MERCURY SABLE WIPER COWL AND POLLEN AIR FILTER WAS FULL OF WATER. *TS ***NAR*** THE BLOWER AND DEFROSTER WERE INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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