Mercury Sable Complaints

5,381 consumer complaints on file.

#10184308March 6, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR SPRINGS BREAKING ON MERCURY SABLES AND FORD TAURUS. MY SABLE IS A 2001. THE SERVICE MANAGER TOLD ME THAT IT HAPPENS VERY OFTEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184367March 6, 2007
ELECTRICAL SYSTEM, STRUCTURE
WATER AND RAIN LEAK INTO BLOWER HOUSING AND THEN ONTO PASSENGER FLOOR. IN HEAVY RAIN THE BLOWER CAN BE HEARD AGITATING THE WATER. THERE ARE MANY REPORTS THAT THIS WILL EVENTUALLY DISABLE THE BLOWER MOTOR AND THEREFORE THE VEHICLE WILL HAVE NO DEFROSTER, CREATING A POTENTIAL HAZARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184140March 4, 2007
SERVICE BRAKES, HYDRAULIC
EVERY SINCE I GOT THIS CAR THE BRAKES HAVE NOT STOPPED LIKE THEY SHOULD. I FEEL THIS IS A SAFETY ISSURE. HAS THERE BEEN ANY OTHER COMPLAINTS LIKE THIS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184094March 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
GOT CAUGHT IN A RAIN/SLEET/ICE STORM WHILE ON A TRIP. THE DEFROSTER BLOWER MOTOR QUIT, CAUSING THE WINDSHIELD TO ICE UP BEFORE WE COULD GET OFF THE HIGHWAY. A REAL WHITE-KNUCKLE EXPERIENCE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183871March 1, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* - THE CONTACT CALLED REGARDING THE 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING SHE FELT VIBRATION BY THE GAS PEDAL. A MECHANIC DIAGNOSED THE FAILURE AS THE LEFT AND RIGHT FRONT FRAME MOUNTS SHEARED OFF. THE FAILURE MILEAGE WAS 81,000. THE MECHANIC STATED THAT HE WILL CALL FORD BECAUSE HE HAD NEVER SEEN THIS TYPE OF FAILURE, AND DID NOT KNOW WHAT TO DO TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183689February 27, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, EQUIPMENT:ELECTRICAL
MY CAR HAS A DEFECT WHICH HAS BEEN REPAIRED UNDER WARRANTY 3 TIMES AND NOW IT LOOKS LIKE A 4TH THAT COULD BE AT MY EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183564February 26, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:SHOCK ABSORBER
TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CURRENT AND FAILURE MILEAGE WAS 102,000. THE CONTACT DROVE THE VEHICLE TO THE DEALER FOR THE COIL SPRING RECALL REPAIR, AND THE DEALER STATED THAT THE SHOCKS NEEDED TO BE REPLACED. THE DEALER ADVISED THE CONTACT OF THE FEE TO REMOVE AND INSTALL THE SHOCKS SINCE SHE DIDN'T WANT THEM REPAIRED. THE OCONTACT STATED THE SHOCK FAILURE WAS RELATED TO THE COIL SPRING RECALL. TWO WEEKS PRIOR THE SHOCKS PASSED THE INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183395February 24, 2007
ENGINE AND ENGINE COOLING
ENGINE CUT OFF WHILE AT A LIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183240February 22, 2007
SUSPENSION:REAR:SPRINGS
REAR SPRINGS ON A 2002 SABLE HAVE BROKEN. NOTHING IS BEING DONE BY THE COMPANIES DESPITE NUMEROUS COMPLAINTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183015February 20, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:MACPHERSON STRUT
TL*- THE CONTACT OWNS A 2001 MERCURY SABLE AND WHILE DRIVING ON THE HIGHWAY AT A SPEED OF 65 MPH THE CONTACT HEARD A RUBBING NOISE COMING FROM THE VEHICLE, BUT DIDN'T KNOW EXACTLY WHERE IT WAS COMING FROM UNTIL HE ARRIVED HOME. THE CONTACT STATED THAT HE NOTICED THE DRIVER SIDE REAR SPRING WAS CRACKED AND THAT THE SHARP END OF THE SPRING WENT INTO THE TIRE. THE CONTACT TOOK THE VEHICLE INTO THE LOCAL MECHANIC AND THE MECHANIC REPLACED BOTH REAR SPRINGS. THE CONTACT CAN PROVIDE SPRINGS IF NEEDED. THE CURRENT AND FAILURE MILEAGE WERE BOTH 83,000.*AK THE DEALER INFORMED CUSTOMER THAT STRUTS NEEDED TO BE REPLACED AS WELL AND CUSTOMER WANTS TO REIMBURSED FOR OUT OF POCKET EXPENSE TOTALING $564.74. CUSTOMER STATES CAR WAS FINE UNTIL REAR SPRING BROKE. UPDATE 4/25/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182968February 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATER BLEND DOOR IS BROKEN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181769February 6, 2007
VEHICLE SPEED CONTROL
TL*- THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 15 MPH AND DUE TO HEAVY TRAFFIC THE CRUISE CONTROL CABLE JUMPED OUT OF ITS SOCKET AND THE VEHICLE STARTED TO ACCELERATE. THE CONTACT APPLIED THE BRAKES, BUT THE VEHICLE DID NOT RESPOND. THE DRIVER HAD TO TURN THE VEHICLE'S POWER OFF COMPLETELY TO STOP IT FROM ACCELERATING. THE CONTACT SCHEDULED AN APPOINTMENT WITH A REPAIR FACILITY. THE FAILURE MILEAGE WAS 100,000. *AK THE CONSUMER STATED HE EXPERIENCED UNWANTED ACCELERATION. UPDATED 02.27.07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181297February 1, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, SUSPENSION
TL* - THE CONTACT CALLED REGARDING A 2000 MERCURY SABLE. IN APRIL 2006, THE CONTACT RECEIVED A RECALL LETTER FOR A BOOT TO BE PUT ON THE COIL SPRINGS. THE FORD DEALER REFUSED TO PUT THE BOOT ON BECAUSE THE CONTACT HAD PUT AFTERMARKET STRUTS ON THE VEHICLE. IN OCTOBER 2006, THE CONTACT STARTED HEARING A THUMPING NOISE, AND THE VEHICLE WOULD VIBRATED. THE CONTACT HAD REPAIRS DONE AT A FORD DEALER, REPLACED THE BACK SPRINGS, TIE ROD AND BALL JOINTS. ON 11/24/2006, THE CONTACT WAS TRAVELING AT 40 MPH, WHEN SHE HEARD A LOUD NOISE AND PULLED OVER BECAUSE SHE THOUGHT SHE HAD A FLAT TIRE. THE CONTACT SMELLED SOMETHING BURNING. THE VEHICLE WAS TOWED TO A FORD DEALER, AND THE CONTACT WAS TOLD THE DRIVER FRONT SPRING BROKE. THE DEALER WAS WILLING TO PAY FOR THE SPRING, BUT NOT FOR THE TIRE AND THE TIE ROD. *AK THE SWAY BAR LINK, STRUTS, BALL JOINTS AND CV BOOT WERE REPLACED. UPDATED 02/27/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181277January 31, 2007
SUSPENSION:REAR:SPRINGS
REAR COIL SPRING FRACTURE / PASSENGER SIDE- 2001 MERCURY SABLE - RESULTING IN MINOR ADDITIONAL DAMAGE TO TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181167January 30, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I HAVE EXPERIENCED A REAR COIL SPRING FAILURE AS DESCRIBED IN COMPLAINT EA06-002. WHILE BACKING MY CAR OUT OF MY DRIVEWAY I HEARD A GRINDING NOISE THAT GOT LOUDER THE FASTER I WENT. I STOPPED AND LOOKED UNDER THE CAR AND NOTICED A BLACK RING ON THE INSIDE OF THE PASSENGER REAR TIRE. I REMOVED THE WHEEL AND NOTICED THAT A GOUGE HAD BEEN DUG INTO THE INSIDE OF THE TIRE BY A SPRING THAT LOOKS TO HAVE BEEN WELDED TO THE STRUT. IT APPEARS THAT THE WELD FAILED CAUSING THE SPRING TO DETACH. I CONSIDER MYSELF LUCKY BECAUSE THIS DID NOT HAPPEN WHILE I WAS DRIVING ON THE HIGHWAY. AT HIGHWAY SPEEDS THIS FAILURE COULD HAVE CAUSED A CRASH THAT COULD HAVE RESULTED IN INJURY OR EVEN DEATH. COINCIDENTLY I RECENTLY RECEIVED A RECALL NOTICE IN THE MAIL STATING THAT THIS EXACT FAILURE COULD HAPPEN TO THE FRONT STRUTS AND THAT I SHOULD BRING THE CAR TO A LINCOLN/MERCURY DEALER TO HAVE THEM FIXED. I WAS GOING TO SCHEDULE AN APPOINTMENT TO DO SO, BUT THIS HAS HAPPENED. IT SEEMS AS THOUGH THERE SHOULD BE A RECALL ON THE REAR STRUT ASSEMBLIES AS WELL. FORD/LINCOLN/MERCURY PERFORMED THE RECALL REPAIR ON THE FRONT COIL/STRUT ASSEMBLIES. THEY OFFERED TO REPAIR THE REAR COIL/STRUT ASSEMBLIES FOR APPROXIMATELY $850.00. (BOTH REAR COIL/STRUT ASSEMBLIES, REAR ALIGNMENT, AND A TIRE) THEY STATED THAT BOTH REAR COIL/STRUT ASSEMBLIES SHOULD BE REPLACED BECAUSE THEY EXPECT THAT THE DRIVERS REAR WILL FAIL SOON ALSO. MOST DISTURBING IS THAT FORD/LINCOLN/MERCURY SAID THAT THEY WOULD BE REPLACING THE FAILED COIL/STRUT ASSEMBLIES WITH THE SAME PARTS. PARTS THAT WILL FAIL IN THIS MANNER IN THE FUTURE! THERE NEEDS TO BE A RECALL ON THE REAR COIL/STRUT ASSEMBLIES IN ADDITION TO THE FRONT. THEY HAVE THE SAME DESIGN DEFECT AND SOMEONE WILL EVENTUALLY DIE IN A CRASH CAUSED BY THE COIL PIERCING A TIRE AT DRIVING SPEED. I HAVE NOT REPAIRED MY CAR YET, BUT I PLAN TO HAVE IT REPAIRED SOON. I WOULD WELCOME AN INSPECTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181145January 30, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I OWN A 2002 MERCURY SABLE. WHEN MY SON BACKED THE CAR OUT OF MY DRIVEWAY, THE DRIVERS SIDE FRONT COIL SPRING SHEARED COMPLETELY, PUNCTURED THE TIRE, RIPPING IT APART AROUND THE PERIMETER OF THE RIM. AFTER PUTTING ON THE SPARE, I DROVE TO MY DEALER, THURBY MOTORS IN UNIONTOWN, PA. SINCE THE SPARE WAS SMALLER THAN THE TIRE PROFILE IT DID SIT HIGH ENOUGH FOR THE SHARP END OF THE COIL SPRING TO PUNCTURE IT. I WAS INFORMED, BY FORD CUSTOMER SERVICE, THAT FORD HAD A RECALL OUT FOR MODEL YEARS ONLY UP TO 2001. EVEN THOUGH THIS WAS CLEARLY A DEFECTIVE COIL SPRING FORD INSISTED THAT THEY WERE NOT OBLIGATED TO PAY SINCE IT WAS NOT PART OF THE 2001 RECALL. THIS CAR WAS MANUFACTURED IN AUGUST OF 2001 BUT SOLD AS A 2002 MODEL. FORD OFFERED TO PAY FOR 75% OF THE COST OF NEW COIL SPRINGS "OUT OF THE GOODNESS OF THEIR HEART AND RESPECT FOR THURBY AND CUSTOMERS LIKE MYSELF" THIS IS ABSOLUTELY OUTRAGEOUS. HAD THAT CAR BEEN ON A HIGHWAY A FATALITY WOULD SURELY HAVE OCCURRED. I HAVE PHOTOGRAPHS OF THE SHEARED COIL SPRING, THE PART OF THE SPRING SEPARATED, AND OF THE TIRE. I RESENT THE FACT THAT A HUGE CORROSION CAN SIMPLY DICTATE TO ME WHAT THEY WILL DO WHEN IT IS SO PATENTLY OBVIOUS THAT THEIR PRODUCT IS AT FAULT. I DEAL WITH SPECIFICATION SUBMITTAL FOR QUALITY AS A CONSTRUCTION MANAGER. I KNOW THAT MILL CERTIFICATES HAVE TO BE ISSUED FOR STEEL PRODUCTS IF THEY ARE REQUESTED. AT THE VERY LEAST FORD SHOULD PAY FOR ALL OF MY DAMAGES. IF NOT THE GOVERNMENT, WHO ELSE CAN A CONSUMER TURN TO WHEN THEY ARE OBVIOUSLY BEING ABUSED BY CORPORATE POLICY? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180838January 26, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING BROKE. A PIECE OF THE COIL ACTUALLY FELL OFF OF THE VEHICLE. I WAS ABLE TO RETRIEVE PIECE OF COIL OFF OF THE ROAD. IT BROKE AT THE TOP OF THE SPRING. NO FURTHER DAMAGE OCCURRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180697January 25, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* - THE CONTACT OWNS A 2001 MERCURY SABLE SEDAN . THE CONTACT RECEIVED SAFETY RECALL NOTICE, #NUMBER 04V332000. THE CONTACTS SAFETY REPAIR WAS BEING PERFORMED. HOWEVER ,THE SPECIAL SERVICE SUPPORT CENTER HAS DENIED REPAIR TO ASSOCIATED DAMAGED CAUSED BY THE FRACTURED COIL SPRING. THERE WAS DAMAGE TO THE FRONT TIRES. THE DRIVER SIDE TIRE HAS A GROOVE AND THE FRONT PASSENGER SIDE TIRE HAS A PUNCTURE. THE CONTACT WOULD LIKE TO HAVE THE TIRES REPLACED UNDER THE SAFETY RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180693January 25, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* - THE CONTACT OWNS A 2001 MERCURY SABLE. THE REAR COIL SPRINGS CRACKED ON THE VEHICLE THE CONTACT STATED THE TIRES WERE LEAKING AIR, AND THE REAR DRIVER AND PASSENGER TIRES WERE RESEALED. WHILE REPAIRING THE TIRE THE MECHANIC NOTICED THE REAR COIL SPRINGS WERE CRACKED. THE CONTACT ALSO STATED THAT THE LIGHTS ON THE DASHBOARD WILL NOT TURN ON UNTIL 20 MINUTES AFTER THE VEHICLE HAS BEEN STARTED. HE WAS UNABLE TO VIEW THE SPEED ON THE SPEEDOMETER AND OTHER GAUGES. *AK UPDATED 02/27/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180603January 24, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* - THE CONTACT OWNSW A 2002 MERCURY SABLE. THE CONTACT STATED THAT AS SHE PARKED THE VEHICLE SHE SMELLED BURNING RUBBER, AND NOTICED THAT THE DRIVER SIDE WAS LOWER THAN IT SHOULD BE. THE CONTACT HAD A MECHANIC LOOK AT THE VEHICLE ,AND FOUND THAT THE FRONT COIL SPRING HAD FAILED AND PUNCTURED THE TIRE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER TO BE FIXED.*AK UPDATED 02/22/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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